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    Bob Mash
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    Phil Burgess
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    Mark Fromant
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    Anita North
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    Yvonne Wither
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    Simon Hayes
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    Grace Harwood-Baker
C James are a wholly independent estate agency. We are not part owned by a corporate national wide chain which means we can treat every client as an individual and tailor their requirements to what they really need. We offer a truly personal service that doesn�t incur bolt on fees or working within strict perimeters. Having been in Colliers Wood for over two decades we really know the area, the demographics, the housing mix and will provide realistic valuations whether sales or letting Read full description...s. We are proud that many of our staff have been with us from the start and our Sales Director and Lettings Director both have enormous experience. Please do contact us to arrange a sales or lettings valuation where we can also discuss our competitive fees, all without any obligation to sign on the dotted line.
C James & Co

190-192 High Street Colliers Wood, London
Greater London
SW19 2BN

020 8543 9001
Aug 30,2017
Minithumbup
By: 'Dr. G.B'
Aug 30,2017
0 people found
this helpful
I am renting two of my properties through CJames and in the process deal with a few members of staff. I am very pleased with the service that CJames are providing in every respect. My arrangement with CJames is that they will handle full rental management which means that they will manage the rental as well as property maintenance. I am very happy with both aspects of the service that CJames provide. They hav been thoroughly professional and correct in the srvices that they provide....
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Comment on agent fees
The fees that CJames charge have been agreed beforehand and I consider them to be very reasonable. Since I rent two properties through CJames they were able to offer me a special rate which is very welcome.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Anna'
Aug 30,2017
1 people found
this helpful
Excellent Sales & Lettings service: professional, friendly with years of local knowledge and contacts. We have had been letting with them for over 15 years and had excellent service....
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Aug 30,2017
Minithumbup
Anita North
By: 'Hazel'
Aug 30,2017
1 people found
this helpful
Very efficient professional service . Anita has always handled all issues in a warm professional manner . Phil has managed to secure tenants for me continuously and I've been very happy with the service ....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Wendy'
Aug 30,2017
1 people found
this helpful
They are very helpful , I feel more settle and peaceful to let CJames & co to manage my properties . I strongly recommend this company to any landlords....
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Comment on agent fees
Reasonable .
Was this helpful? Yes
Jul 26,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Rashmi Patel'
Jul 26,2017
1 people found
this helpful
My property has been let managed For nearly 25years. I have known Phil Burgess since and have no complaints Regular property checks Safety certificates and repairs. Fast tenant occupancy. Humane touch with tenants. I highly recommend C&James...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Ketan'
Jul 21,2017
2 people found
this helpful
Prompt responses to email. Experienced professionals who get stuff done with minimal fuss. Wouldve sold up if it wasn't for c James as I live overseas...
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Comment on agent fees
Very fair
Was this helpful? Yes
Jul 21,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Keith'
Jul 21,2017
1 people found
this helpful
I've had my property let through C James for 18 years. In all that time it has only been vacant for no more than a few days. Phil Burgess has also been a consistent efficient point of contact and source of advice during all that time. I doubt that any letting agent gets everything right but overall the occupancy speaks for itself and I'm sure I could have done a lot worse elsewhere. Mark and other staff have kept me informed on any issues and discussed options for solutions when necessary....
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Comment on agent fees
The management fee always seems high for what work is generally required but I have no idea how much is pre-handled and I am paying for the service being constantly available. In any event, living hundreds of miles away I have very little choice and the fee is tax deductible and offset against the high occupancy.
Was this helpful? Yes
By: Lucy Murray
Jul 27, 2017
View all comments (1)
Thank you so much for your review, we are delighted that you have been a client of C James for so many years. Kindest regards from the whole team at Colliers Wood ...
Jun 13,2017
Minithumbup
Anita North
By: 'Thank you Anita'
Jun 13,2017
0 people found
this helpful
Thank you Anita for being so helpful! Very quick replying to our questions and so understandable when we need help extending our rent as we were not ready for our completion! All the best!...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Lucy Murray
Jul 27, 2017
View all comments (1)
Thank your for your review, we are so pleased Anita was able to help you. ...
May 09,2017
Minithumbup
Yvonne Wither
By: 'KH NG'
May 09,2017
1 people found
this helpful
Although I have been waiting for two more months to request increasing rent, eventually, thanks to Anita North's hard work, who gave me a substantial response and satisfactory rental arrangement....
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Comment on agent fees
Fair
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Thank you for your review, and good to hear that after some while the outcome was positive. ...
May 02,2017
Minithumbup
Phil Burgess
By: 'Jane'
May 02,2017
1 people found
this helpful
I'm afraid I don't know anyone's name but Phil. They are all lovely. I have one buy to let flat. I've had it for five years and they are all helpful and have given me excellent advice as well as the business side of things running without a hitch. I trust the absolutely...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Phil
May 05, 2017
View all comments (1)
Hi Jane, thanks so much for your comments and of course your business. Kind regards - Phil ...
May 02,2017
Minithumbup
Phil Burgess
By: 'Roy Chivers'
May 02,2017
1 people found
this helpful
Excellent and professional service for the last 20 years . He is always ready to help and resolves problems and enquiries with confidence....
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Comment on agent fees
good
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Hi Roy, thanks so much for taking the time to write a review, great to hear that you've been a client of ours for 20 years. All the best. ...
May 01,2017
Minithumbup
Phil Burgess
Yvonne Wither
By: 'BC'
May 01,2017
1 people found
this helpful
Phill Burgess 4 stars Yvonne Withers 5 stars We have employed the services of C. James & Co of Colliers Wood for the past 15 years - through the purchase and then subsequent letting of our property. we have been very satisfied with their service. The staff are helpful, take initiatives and communicate well. They are proactive with warnings of tenants intentions and so we have not had long periods without tenants. We would recommend them....
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Comment on agent fees
Very Acceptable
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Thank you for taking the time to write this review and we are glad to hear that both Phil & Yvonne are doing a sterling job. Thank you for your business, kind regards - Lucy ...
Apr 30,2017
Minithumbup
By: 'BC'
Apr 30,2017
1 people found
this helpful
We have had a property managed by C. James & Co. for the last 15 years. Throughout this time the staff have been very helpful, taking initiatives to inform us different possibilities and options which benefit us. Good personal service and relationships as well as value for money. Thank you C. James & Co. Colliers Wood!...
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By: Phil
May 05, 2017
View all comments (1)
Thanks so much for your glowing review, so pleased you had a great experience will all our staff, kind regards - Phil ...
Apr 29,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Charlotte'
Apr 29,2017
2 people found
this helpful
C James, Colliers Wood is a solid, trustworthy company made up of really friendly, polite team members, including the more senior members. Helpful, and knowledgeable and effective....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Phil Burgess
Phil Burgess
By: 'Ms Yemisi Ransome-Kuti'
Apr 28,2017
2 people found
this helpful
Phil impressed me from the get go with his energy, positive attitude & commitment to ensuring he would be the best Agent to maximise benefits in the management of my property & provide support for me. He has lived up to expectations in managing the property by, alongside the staff members, making sure that the property is always occupied at the most relevant rates. Communications which is critical has been quite good....
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Comment on agent fees
Fees appear to be fair. Could always benefit from lower fees if it's possible, of course!!!!
Was this helpful? Yes
Apr 27,2017
Minithumbup
Bob Mash
Phil Burgess
By: 'Fin'
Apr 27,2017
2 people found
this helpful
Both Bob and Phil are professional, prompt, knowledgeable and very helpful that also gives you a good feedback with a snapshot and a brief overview with any of your queries and questions. Would deffintely recommend their services....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 13,2017
Minithumbup
Mark Fromant
Phil Burgess
By: 'Fai Ho'
Apr 13,2017
2 people found
this helpful
Very good service for over 10 years. this company has been serving me for many years and has been very efficent!...
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Was this helpful? Yes
By: Phil
Apr 18, 2017
View all comments (1)
Thank you so much for your review, we are delighted that you have been a client of C James and Co for over 10 years, it has been a pleasure. Best regards - Phil ...
Apr 12,2017
Minithumbup
Mark Fromant
By: 'Emma'
Apr 12,2017
2 people found
this helpful
What can I say .. Phil, Mark, Yvonne and everyone else at C James & Co, Colliers Wood have made letting effortless! If you're looking for a local estate agent who really knows their 'neck of the woods' Phil is the go to man! I cannot speak highly enough of having a local estate agent who cares. Oh and Bob when I come to sell you're in charge!...
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Was this helpful? Yes
By: Mark
Apr 18, 2017
View all comments (1)
Emma, thanks so much for your review, both myself and Yvonne thank you for taking the time out to write it. Warm regards - Mark & Yvonne ...
Apr 12,2017
Minithumbup
Phil Burgess
By: 'Former ex pat'
Apr 12,2017
2 people found
this helpful
Before instructing Phil to handle my rental property for me I contacted a number of other agents in the area and Phil had all the right answers to my questions. I was happy to leave my property in his capable hands when I went abroad to work, with him making decisions on what the property needed on my behalf. I am now back in the UK but still rely on Phil to manage the property. I feel it is important to have one person at the firm with overall management. There have only been problems wh...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Phil
Apr 18, 2017
View all comments (1)
Thank you for your review, I'm delighted to know you have been consistently happy with my service. Best regards, Phil ...
Apr 07,2017
Minithumbup
Phil Burgess
Mark Fromant
By: 'Jules'
Apr 07,2017
2 people found
this helpful
I have let my flat from CJames, Colliers Wood for nine years and that says it all. Knowledgeable guidance on the rental market and efficient management....
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Was this helpful? Yes
By: Phil
Apr 18, 2017
View all comments (1)
Hi Jules, thanks for your review, great to hear 9 years of customer satisfaction! Kind regards - Phil & Mark ...
Apr 06,2017
Minithumbup
Mark Fromant
Anita North
By: 'Clare'
Apr 06,2017
2 people found
this helpful
I have been extremely happy with C James's service over the 13 years we have been working with them. Their administrative support is fantastic and our London House has consistently been rented out with long term tenants and minimal gaps in between. Staff rarely seem to leave the company; great news for me, as I am able to work with people I have known from the beginning....
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Comment on agent fees
Comparable to other agents.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
View all comments (1)
Thank you for your great review of our company, and thank you for being a landlord with us for 13 years. Kind regards - Lucy ...
Apr 06,2017
Minithumbup
By: 'Yee Yee'
Apr 06,2017
2 people found
this helpful
I am an overseas landlord, and do not have much time taking care of tenancy matters. C James staff are helpful, and look into details for me. When repairs and maintenace is required, they would look for suitable technicians to handle it, and with good price....
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Comment on agent fees
Good and reasonable.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
View all comments (1)
Thank you so much for taking the time to write a review of our Colliers Wood branch, we are delighted to know that you are happy with the level of service we provide. ...
Apr 05,2017
Minithumbup
Phil Burgess
Bob Mash
By: 'Paul G.Surrey.'
Apr 05,2017
2 people found
this helpful
Excellent relationship with C James team dealing particularly with both Bob Mash in sales and Phil Burgess in rentals. Bob has recently sold two properties for me that I had rented out through Phil Burgess in Colliers Wood for over 8 years. They have both without exception always acted in a very professional manner. They deal with matters promptly and basically do what they say they are going to do, when they say they are going to do it.This in my experience, is a rare thing. As a landlord livi...
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Comment on agent fees
Fees are very fair and favourable in comparison to other agents
Was this helpful? Yes
By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you, Paul, for your great review of our company. We are so glad to hear you have found dealing with us on both sales and lettings a great experience. Thank you again. ...
Apr 04,2017
Minithumbup
By: 'Dean'
Apr 04,2017
2 people found
this helpful
Market leader locally. Efficient turnaround times for tenants, you will likely not have a vacant property. Processes all setup and working. Responses to emails usually within a day or 2. Only issue is use of prefferred contractors on repairs which is not always cheapest option and if you have your own cover setup they need reminders that you do....
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Comment on agent fees
Average.
Was this helpful? Yes
By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you so much, Dean, for taking the time to write this review and we take on board your comments about our contractors. ...
May 11,2016
Minithumbdown
By: 'Debbie'
May 11,2016
2 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to accommodate him. When I got to the agency, another friendly member of staff offered me a seat and said Phil was just parking his car. Phil came in and when this gentleman told him I was his 17:00 appointment, he looked at me dismissively and said h...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Attached Files
Comment on agent fees
They also charge astronomical 'agency' fees.
Was this helpful? Yes
Dec 14,2015
Minithumbdown
By: 'Damian'
Dec 14,2015
2 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they make money. Making pay a general cleaning when an end of tenancy cleaning was properly done?, of course if they checked the property 8 days after the keys were provided, of course you might find dust around. Mould? Do we need to pay...
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Was this helpful? Yes
Aug 19,2014
Minithumbdown
By: 'Miri'
Aug 19,2014
1 people found
this helpful
If I could I would only give 0 starts for this agency. I was trying to book a viewing for their properties which have just come on the market. Despite me calling them from 9.00 am and leaving several messages, noone has called me back and I have been unable to speak to anyone. Now at 14.30 pm I could speak to possibly the rudest estate agent on Earth trying to arrange a viewing for tonight (2 out of the 3 properties have gone) only to be told they're fully booked and then hang up on me. Extremel...
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Was this helpful? Yes
Feb 07,2014
Minithumbdown
By: 'A.E'
Feb 07,2014
3 people found
this helpful
Absolute RUBBISH!!!! Don\'t even bother. I\'m not sure they are an estate agent, since they don\'t appear know what on earth is going on....the only plus side to C James and Co in Colliers Wood is that they have a great sickness and holiday allowance for employees. I know this since each time my girlfirend and I tried to contact them for informati on our house purchase they were either \'on holiday\' or \'off sick\', or plan just ignored us.................Needless to say the house sale fell tho...
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Was this helpful? Yes
By: bob80
Mar 07, 2014
View all comments (1)
Well done, very brave of you to hide behind a website which doesn't show your identity. ...
Aug 29,2013
Minithumbdown
By: 'london landlord'
Aug 29,2013
3 people found
this helpful
Nice people, but sadly didn\'t do a great job renting my property out. They were fantastic selling their services, however, it took them 10 days to even start advertising the property after we signed their forms, and that was only because I called them to ask about the missing adverts. No feedback from them whatsoever. Overall very disappointing! Go with a different agency if you have a property to let....
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Was this helpful? Yes
Jul 09,2012
Minithumbdown
Suzanne Kenna
By: 'Kati'
Jul 09,2012
9 people found
this helpful
Horrible experience. I have a long story to say but here is just what happened in brief.. We Talked to Simon who was the Manager of Colliers Wood's office to sell our property. We invited him to our home, talked to him honestly and told him that we plan to sell our property to buy a new house. And we told him that we put an offer for that property and we are short in time. He promised to help us and be honest with us. Then he passed our case to Suzzane who is very rude, gready. After 3 visito...
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Was this helpful? Yes
Areas covered
  • Abbey
  • Colliers Wood
  • St Helier
  • Mitcham
  • Figge's MArsh
  • orden
  • Lower Morden
  • CR4
  • SW19
  • SM5
  • Carlshalton
  • Benhilton
  • Wallington
  • Cheam
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £179,000

Letting
  • Min: £0
  • Max: £179,000

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 1 1 1 0 1 0 1 1 2
Bob Mash - upload your photo Bob Mash
Sales Director
2 reviews

About Bob No description set View full profile
Phil Burgess - upload your photo Phil Burgess
15 reviews

About Phil No description set View full profile
Mark Fromant - upload your photo Mark Fromant
10 reviews

About Mark No description set View full profile
Anita North - upload your photo Anita North
3 reviews

About Anita No description set View full profile
Yvonne Wither - upload your photo Yvonne Wither
Accounts Manager
2 reviews

About Yvonne Accounts Manager View full profile
Simon Hayes - upload your photo Simon Hayes
Director
0 reviews

About Simon Director/owner of C James & Co Colliers Wood View full profile
Grace Harwood-Baker - upload your photo Grace Harwood-Baker
0 reviews

About Grace No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Landlord
Deposit Protection £36.00
Inventory - price dependent on size of property
Management and letting fees
Full Management 10%
Rent Collection 8.5%
Let Only 6%
VAT applicable to all fees at 20%

Tenant
Administration £180.00 per tenant
Renewal of tenancy £50.00 per tenant
Change of tenancy £180.00 per tenant
Letter to enforce tenancy £10.00
Deposit Protection £36.00
Inventory check out fee price dependent on size of property
VAT applicable to all fees at 20%
Last updated at 1:00 AM 01/01/1970 by

Complaints Procedure

All complaints should be made in writing to the relevant member of staff or their manager.

We will reply within 7 days in writing in an effort to resolve the issue or take further action.
Last updated at 1:00 AM 01/01/1970 by

Awards won by C James & Co, London SW19 2BN

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