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    Bob Mash
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    Phil Burgess
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    Mark Fromant
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    Anita North
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    Yvonne Wither
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    Simon Hayes
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    Grace Harwood-Baker
C James are a wholly independent estate agency. We are not part owned by a corporate national wide chain which means we can treat every client as an individual and tailor their requirements to what they really need. We offer a truly personal service that doesn’t incur bolt on fees or working within strict perimeters. Having been in Colliers Wood for over two decades we really know the area, the demographics, the housing mix and will provide realistic valuations whether sales or lettings. Read full description... We are proud that many of our staff have been with us from the start and our Sales Director and Lettings Director both have enormous experience. Please do contact us to arrange a sales or lettings valuation where we can also discuss our competitive fees, all without any obligation to sign on the dotted line.
C James & Co

190-192 High Street Colliers Wood, London
Greater London
SW19 2BN

020 8543 9001
Apr 29,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Apr 29,2017
0 people found
this helpful
C James, Colliers Wood is a solid, trustworthy company made up of really friendly, polite team members, including the more senior members. Helpful, and knowledgeable and effective....
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Apr 28,2017
Minithumbup
Phil Burgess
Phil Burgess
By:
Apr 28,2017
0 people found
this helpful
Phil impressed me from the get go with his energy, positive attitude & commitment to ensuring he would be the best Agent to maximise benefits in the management of my property & provide support for me. He has lived up to expectations in managing the property by, alongside the staff members, making sure that the property is always occupied at the most relevant rates. Communications which is critical has been quite good....
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Comment on agent fees
Fees appear to be fair. Could always benefit from lower fees if it's possible, of course!!!!
Was this helpful? Yes
Apr 27,2017
Minithumbup
Bob Mash
Phil Burgess
By:
Apr 27,2017
1 people found
this helpful
Both Bob and Phil are professional, prompt, knowledgeable and very helpful that also gives you a good feedback with a snapshot and a brief overview with any of your queries and questions. Would deffintely recommend their services....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 13,2017
Minithumbup
Mark Fromant
Phil Burgess
By:
Apr 13,2017
1 people found
this helpful
Very good service for over 10 years. this company has been serving me for many years and has been very efficent!...
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By: Phil
Apr 18, 2017
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Thank you so much for your review, we are delighted that you have been a client of C James and Co for over 10 years, it has been a pleasure. Best regards - Phil ...
Apr 12,2017
Minithumbup
Mark Fromant
By:
Apr 12,2017
1 people found
this helpful
What can I say .. Phil, Mark, Yvonne and everyone else at C James & Co, Colliers Wood have made letting effortless! If you're looking for a local estate agent who really knows their 'neck of the woods' Phil is the go to man! I cannot speak highly enough of having a local estate agent who cares. Oh and Bob when I come to sell you're in charge!...
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By: Mark
Apr 18, 2017
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Emma, thanks so much for your review, both myself and Yvonne thank you for taking the time out to write it. Warm regards - Mark & Yvonne ...
Apr 12,2017
Minithumbup
Phil Burgess
By:
Apr 12,2017
1 people found
this helpful
Before instructing Phil to handle my rental property for me I contacted a number of other agents in the area and Phil had all the right answers to my questions. I was happy to leave my property in his capable hands when I went abroad to work, with him making decisions on what the property needed on my behalf. I am now back in the UK but still rely on Phil to manage the property. I feel it is important to have one person at the firm with overall management. There have only been problems wh...
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Comment on agent fees
No comment
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By: Phil
Apr 18, 2017
View all comments (1)
Thank you for your review, I'm delighted to know you have been consistently happy with my service. Best regards, Phil ...
Apr 07,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Apr 07,2017
1 people found
this helpful
I have let my flat from CJames, Colliers Wood for nine years and that says it all. Knowledgeable guidance on the rental market and efficient management....
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By: Phil
Apr 18, 2017
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Hi Jules, thanks for your review, great to hear 9 years of customer satisfaction! Kind regards - Phil & Mark ...
Apr 06,2017
Minithumbup
Mark Fromant
Anita North
By:
Apr 06,2017
1 people found
this helpful
I have been extremely happy with C James's service over the 13 years we have been working with them. Their administrative support is fantastic and our London House has consistently been rented out with long term tenants and minimal gaps in between. Staff rarely seem to leave the company; great news for me, as I am able to work with people I have known from the beginning....
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Comment on agent fees
Comparable to other agents.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
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Thank you for your great review of our company, and thank you for being a landlord with us for 13 years. Kind regards - Lucy ...
Apr 06,2017
Minithumbup
By:
Apr 06,2017
1 people found
this helpful
I am an overseas landlord, and do not have much time taking care of tenancy matters. C James staff are helpful, and look into details for me. When repairs and maintenace is required, they would look for suitable technicians to handle it, and with good price....
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Comment on agent fees
Good and reasonable.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
View all comments (1)
Thank you so much for taking the time to write a review of our Colliers Wood branch, we are delighted to know that you are happy with the level of service we provide. ...
Apr 05,2017
Minithumbup
Phil Burgess
Bob Mash
By:
Apr 05,2017
1 people found
this helpful
Excellent relationship with C James team dealing particularly with both Bob Mash in sales and Phil Burgess in rentals. Bob has recently sold two properties for me that I had rented out through Phil Burgess in Colliers Wood for over 8 years. They have both without exception always acted in a very professional manner. They deal with matters promptly and basically do what they say they are going to do, when they say they are going to do it.This in my experience, is a rare thing. As a landlord livi...
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Comment on agent fees
Fees are very fair and favourable in comparison to other agents
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By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you, Paul, for your great review of our company. We are so glad to hear you have found dealing with us on both sales and lettings a great experience. Thank you again. ...
Apr 04,2017
Minithumbup
By:
Apr 04,2017
1 people found
this helpful
Market leader locally. Efficient turnaround times for tenants, you will likely not have a vacant property. Processes all setup and working. Responses to emails usually within a day or 2. Only issue is use of prefferred contractors on repairs which is not always cheapest option and if you have your own cover setup they need reminders that you do....
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Comment on agent fees
Average.
Was this helpful? Yes
By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you so much, Dean, for taking the time to write this review and we take on board your comments about our contractors. ...
May 11,2016
Minithumbdown
By:
May 11,2016
2 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to accommodate him. When I got to the agency, another friendly member of staff offered me a seat and said Phil was just parking his car. Phil came in and when this gentleman told him I was his 17:00 appointment, he looked at me dismissively and said h...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Attached Files
Comment on agent fees
They also charge astronomical 'agency' fees.
Was this helpful? Yes
Dec 14,2015
Minithumbdown
By:
Dec 14,2015
2 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they make money. Making pay a general cleaning when an end of tenancy cleaning was properly done?, of course if they checked the property 8 days after the keys were provided, of course you might find dust around. Mould? Do we need to pay...
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Aug 19,2014
Minithumbdown
By:
Aug 19,2014
1 people found
this helpful
If I could I would only give 0 starts for this agency. I was trying to book a viewing for their properties which have just come on the market. Despite me calling them from 9.00 am and leaving several messages, noone has called me back and I have been unable to speak to anyone. Now at 14.30 pm I could speak to possibly the rudest estate agent on Earth trying to arrange a viewing for tonight (2 out of the 3 properties have gone) only to be told they're fully booked and then hang up on me. Extremel...
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
3 people found
this helpful
Absolute RUBBISH!!!! Don\'t even bother. I\'m not sure they are an estate agent, since they don\'t appear know what on earth is going on....the only plus side to C James and Co in Colliers Wood is that they have a great sickness and holiday allowance for employees. I know this since each time my girlfirend and I tried to contact them for informati on our house purchase they were either \'on holiday\' or \'off sick\', or plan just ignored us.................Needless to say the house sale fell tho...
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By: bob80
Mar 07, 2014
View all comments (1)
Well done, very brave of you to hide behind a website which doesn't show your identity. ...
Aug 29,2013
Minithumbdown
By:
Aug 29,2013
3 people found
this helpful
Nice people, but sadly didn\'t do a great job renting my property out. They were fantastic selling their services, however, it took them 10 days to even start advertising the property after we signed their forms, and that was only because I called them to ask about the missing adverts. No feedback from them whatsoever. Overall very disappointing! Go with a different agency if you have a property to let....
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Was this helpful? Yes
Jul 09,2012
Minithumbdown
Suzanne Kenna
By:
Jul 09,2012
9 people found
this helpful
Horrible experience. I have a long story to say but here is just what happened in brief.. We Talked to Simon who was the Manager of Colliers Wood's office to sell our property. We invited him to our home, talked to him honestly and told him that we plan to sell our property to buy a new house. And we told him that we put an offer for that property and we are short in time. He promised to help us and be honest with us. Then he passed our case to Suzzane who is very rude, gready. After 3 visito...
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Was this helpful? Yes
Areas covered
  • Colliers Wood
  • Mitcham
  • orden
  • CR4
  • SW19
  • SM5
  • Carlshalton
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 1 0 1 0 1 0 1 0 2
Bob Mash - upload your photo Bob Mash
Sales Director
2 reviews

About Bob No description set View full profile
Phil Burgess - upload your photo Phil Burgess
8 reviews

About Phil No description set View full profile
Mark Fromant - upload your photo Mark Fromant
5 reviews

About Mark No description set View full profile
Anita North - upload your photo Anita North
1 reviews

About Anita No description set View full profile
Yvonne Wither - upload your photo Yvonne Wither
Accounts Manager
0 reviews

About Yvonne Accounts Manager View full profile
Simon Hayes - upload your photo Simon Hayes
Director
0 reviews

About Simon Director/owner of C James & Co Colliers Wood View full profile
Grace Harwood-Baker - upload your photo Grace Harwood-Baker
0 reviews

About Grace No description set View full profile

Job vacancies

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Fees

Landlord
Deposit Protection Β£36.00
Inventory - price dependent on size of property
Management and letting fees
Full Management 10%
Rent Collection 8.5%
Let Only 6%
VAT applicable to all fees at 20%

Tenant
Administration Β£180.00 per tenant
Renewal of tenancy Β£50.00 per tenant
Change of tenancy Β£180.00 per tenant
Letter to enforce tenancy Β£10.00
Deposit Protection Β£36.00
Inventory check out fee price dependent on size of property
VAT applicable to all fees at 20%
Last updated at 1:00 AM 01/01/1970 by

Complaints Procedure

All complaints should be made in writing to the relevant member of staff or their manager.

We will reply within 7 days in writing in an effort to resolve the issue or take further action.
Last updated at 1:00 AM 01/01/1970 by

Awards won by C James & Co, London SW19 2BN

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