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    Yvonne Williment
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    Stuart Murray
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    Bob Mash
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C James & Co

190-192 High Street Colliers Wood, London
Greater London
SW19 2BN

020 8543 9001

Mar 08,2017
Minithumbdown
By:
Mar 08,2017
0 people found
this helpful
Where to start really. Just avoid like the plague, if you are a tenant you might aswell not have a agent because they will not help you neither will they care. Every member of staff is rude and totally unless in every way. I could go on and on but I won't, just take my advice. Horrible company with a horrible attitude. Also you don't deserve 1 star I just couldn't give 0...
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Comment on agent fees
Ridiculous that they charge a fee because you get absolutely no service atall.
Was this helpful? Yes
By: Lucy Murray
Mar 16, 2017
View all comments (1)
We are very disappointed to hear that you feel you have been treated rudely by our members of staff. In order for us to investigate this matter further please could you provide details & examples of your grievance and disclose who you are/which property you rented. I will then personally take on the matter for you. Thank you. ...
May 11,2016
Minithumbdown
By:
May 11,2016
2 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to accommodate him. When I got to the agency, another friendly member of staff offered me a seat and said Phil was just parking his car. Phil came in and when this gentleman told him I was his 17:00 appointment, he looked at me dismissively and said h...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Attached Files
Comment on agent fees
They also charge astronomical 'agency' fees.
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Dec 14,2015
Minithumbdown
By:
Dec 14,2015
2 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they make money. Making pay a general cleaning when an end of tenancy cleaning was properly done?, of course if they checked the property 8 days after the keys were provided, of course you might find dust around. Mould? Do we need to pay...
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Aug 19,2014
Minithumbdown
By:
Aug 19,2014
1 people found
this helpful
If I could I would only give 0 starts for this agency. I was trying to book a viewing for their properties which have just come on the market. Despite me calling them from 9.00 am and leaving several messages, noone has called me back and I have been unable to speak to anyone. Now at 14.30 pm I could speak to possibly the rudest estate agent on Earth trying to arrange a viewing for tonight (2 out of the 3 properties have gone) only to be told they're fully booked and then hang up on me. Extremel...
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
2 people found
this helpful
Absolute RUBBISH!!!! Don\'t even bother. I\'m not sure they are an estate agent, since they don\'t appear know what on earth is going on....the only plus side to C James and Co in Colliers Wood is that they have a great sickness and holiday allowance for employees. I know this since each time my girlfirend and I tried to contact them for informati on our house purchase they were either \'on holiday\' or \'off sick\', or plan just ignored us.................Needless to say the house sale fell tho...
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By: bob80
Mar 07, 2014
View all comments (1)
Well done, very brave of you to hide behind a website which doesn't show your identity. ...
Aug 29,2013
Minithumbdown
By:
Aug 29,2013
3 people found
this helpful
Nice people, but sadly didn\'t do a great job renting my property out. They were fantastic selling their services, however, it took them 10 days to even start advertising the property after we signed their forms, and that was only because I called them to ask about the missing adverts. No feedback from them whatsoever. Overall very disappointing! Go with a different agency if you have a property to let....
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Jul 09,2012
Minithumbdown
By:
Jul 09,2012
9 people found
this helpful
Horrible experience. I have a long story to say but here is just what happened in brief.. We Talked to Simon who was the Manager of Colliers Wood's office to sell our property. We invited him to our home, talked to him honestly and told him that we plan to sell our property to buy a new house. And we told him that we put an offer for that property and we are short in time. He promised to help us and be honest with us. Then he passed our case to Suzzane who is very rude, gready. After 3 visito...
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Sep 28,2011
Minithumbdown
By:
Sep 28,2011
8 people found
this helpful
Just a horrific experience from the start, they promise the world and just lie to your face. Also the flat was filthy on move in, not a nice thing to walk into when they promised it had been cleaned. Caused me unbelievable amounts of stress and it's not over yet. Will NEVER use them again and would warn to do the same....
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What agent could do to change your mind?
Have even an ounce of moral consciousness. These are people's lives you're ruining.
Attached Files
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Mar 24,2011
Minithumbdown
By:
Mar 24,2011
8 people found
this helpful
The worst agency I have ever dealt with. They always promise but never deliver. We have waited 4 months for work they promised. They never respond to emails and if you call they promise they'll do it tomorrow and you don't hear from them. Avoid at all costs!!!...
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Nov 16,2010
Minithumbdown
By:
Nov 16,2010
8 people found
this helpful
Terrible experience when we rented our flat two years ago through C James and Co in Colliers Wood. Agents seemed very incompetent, promising things, that they were not able to keep. Overall experience is very negative and I would never recommend them to anyone. Stay away....
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Jul 11,2010
Minithumbdown
By:
Jul 11,2010
7 people found
this helpful
The worst service you could imagine! rented a flat for 1000p/m and were being treated as criminals! We were promised the flat would be painted and it was a lie! after we moved out we had to go through the court to get our deposit back! Rude, bossy people!...
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Was this helpful? Yes
Aug 18,2004
Minithumbdown
By:
Aug 18,2004
8 people found
this helpful
We bought a house through C James. They called us to tell us the vendor is thinking of removing the property from the market. Then we got a call from the vendor and realised the agent had called both of us!...
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Areas covered
  • Colliers Wood
  • Mitcham
  • orden
  • CR4
  • SW19
  • SM5
  • Carlshalton
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 6 0 1 0 2 0 2
Yvonne Williment - upload your photo Yvonne Williment
2 reviews

About Yvonne No description set View full profile
Stuart Murray - upload your photo Stuart Murray
Director
9 reviews

About Stuart With over 30 years in property and 20 years in Tooting I am highly experienced in both sales and lettings. As owner of C James & Co Tooting, I am able to give my clients a truly personal and individu View full profile
Bob Mash - upload your photo Bob Mash
Sales Director
0 reviews

About Bob No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Landlord
Deposit Protection £36.00
Inventory - price dependent on size of property
Management and letting fees
Full Management 10%
Rent Collection 8.5%
Let Only 6%
VAT applicable to all fees at 20%

Tenant
Administration £180.00 per tenant
Renewal of tenancy £50.00 per tenant
Change of tenancy £180.00 per tenant
Letter to enforce tenancy £10.00
Deposit Protection £36.00
Inventory check out fee price dependent on size of property
VAT applicable to all fees at 20%
Last updated at 1:00 AM 01/01/1970 by

Complaints Procedure

All complaints should be made in writing to the relevant member of staff or their manager.

We will reply within 7 days in writing in an effort to resolve the issue or take further action.
Last updated at 1:00 AM 01/01/1970 by

Awards won by C James & Co, London SW19 2BN

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