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    Michael Prowse
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    Pierre Dupre
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    James Dear
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    Becky Holland
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    Michael Johnson
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    Callum Garrett
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    Sam Gray
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    Ray
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    Elliot
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    chris slater
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CJ Hole

268 North Street Southville, Bristol
City of Bristol
BS3 1JA

0117 9634373

Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
The best team in Southville, South Bristol I recently sold an apartment from a Victorian conversion that I had developed. From the moment that I engaged James and Sam to come and give their knowledge, professionalism and advice, all dealings and communication was excellent. The price was discussed and agreed. Orlando and Hannah were great at promoting my sale and showing clients my apartment, sometimes at very short notice. The property was featured on the website, which helped to generate some...
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Comment on agent fees
Excellent. Very negotiable.
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Sep 14,2014
Minithumbup
By:
Sep 14,2014
Featured Review
0 people found
this helpful
This was a difficult case as my first purchaser's mortgage fell through at the last moment. Undaunted by this, the guys put my property back on the market and looked for a cash buyer as I was in danger of losing the property which I wanted to purchase from the same Agency. It fell to Elliot then to bring suitable clients round my house for viewings. Within 2 days Elliot managed to sell it and Michael proceeded with all the arrangements for both the sale and my purchase too. Staff were always ava...
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May 31,2013
Minithumbup
By:
May 31,2013
Featured Review
0 people found
this helpful
Having recently sold our property I wanted to post a few words about our positive experience. In the first instance Sam Gray managed a particularly tricky negotiation situation extremely professionally and in the best interest of all parties, which was followed by an excellent service from Michael Prowse from start to finish. I would recommend them highly....
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
Featured Review
5 people found
this helpful
I contacted Michael Prowse direct because he had previously been active in selling a property for me. The circumstances of the new sale were delicate as I was selling the property as Executor of an Estate. I went back to Michael due to my experience of him as calm, knowledgable authoritative and above all respectful. He listened carefully to how I wished matters to proceed, including timescales regarding clearing the property and getting it on the market at an optimum moment. Michael effected a ...
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
Featured Review
5 people found
this helpful
I wanted to say a big thank you to Michael and the team at CJ Hole, Southville, Bristol for helping me to sell my house in what is currently a difficult economic climate . It has been many years since I have sold a house and property laws have changed and are now more complex, therefore, it was reassuring that I could rely on Michael's professionalism and expertise to guide me through the tricky processes throughout the sale and to keep on top of every stage and to liaise with everyone (solic...
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Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
Is it possible to give 0 stars? Quite possibly the worst agency I have ever dealt with. The staff don't have a clue about the properties they manage, if you have a question they direct the question you ask them back to you!! If you go in to inform them about a problem, the standard response is I'll leave a message for my colleague who will get back to you. Who is this colleague and why is he/she never in the office and why don't they ever get back to you!!??They are very prompt in getting fees o...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By:
Aug 16,2016
3 people found
this helpful
Terrible company to rent from. Do not be suckered into being their tennant. -Broken pieces to the property upon move-in -Slow movement getting those pieces fixed -Made promises in showing that we should have insisted were in contract but because they weren't they refuse to act on it -takes weeks to get a response on complaints. The hob and hood were called out in the check in form they had completed 1 week before we arrived as not working and still didn't work upon moving in. The hob was...
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Comment on agent fees
The fees seemed comparable to other agencies and properties that we looked at.
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Jul 23,2016
Minithumbdown
By:
Jul 23,2016
3 people found
this helpful
Considering how much you have to pay in agency fees you'd expect them to know what they are doing. So far we've payed over £900 to contact 2 people, been given 3 different moving in dates there's things on the tenancy agreement which the letting agents are supposed to tell you whilst viewing the property which were never mentioned. And they are just plain awful at keeping you updated or contacting you, no be of my questions have been answered and it's been over a month of constant asking, ...
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May 07,2016
Minithumbdown
By:
May 07,2016
0 people found
this helpful
Terrible service, unfair and careless. I am very disappointed with their way of dealing with my application. I viewed a flat and made an offer, then I didn't hear from them for at least on week, although I tried to contact them several times in order to have an update. They kept promising they would call to let me know, but in the end I never received a call from them. Even if the application wasn't being considered by the landlord, I would have expected more honesty since the beginning on the...
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Oct 02,2015
Minithumbdown
By:
Oct 02,2015
4 people found
this helpful
My partner and I have dealt with the Cj Hole branch located in Southville and had problems since the first day. First the agent who was responsible for the property we were interested in said that the tenancy term could be 6 months (we asked him as soon as they called us back after viewing the flat because that was the term we were looking for) so we agreed and paid £598 for a holding deposit. After they had received the money they contacted me again to say that the landlord was only inter...
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Sep 10,2015
Minithumbdown
By:
Sep 10,2015
1 people found
this helpful
Amateur. Employees quite curt when they should be helping you. Never received email responses. Unimpressed. They would call and be pushy about timings when we were waiting on them. A little politeness goes a long way....
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What agent could do to change your mind?
Be friendly, we are spending a lot of money and you are supposed to be a support rather than an irritant.
Comment on agent fees
The house was filthy when arrived. Might be worthy telling sellers to clean and remove items from their home as part of your job! Fees, fine I guess. Not really sure what you did.
Was this helpful? Yes
May 18,2015
Minithumbdown
By:
May 18,2015
4 people found
this helpful
I was already aware of CJ hole's terrible reputation via the email that went viral suggesting landlords raise their rent prices, the protest outside their office, and having previously rented via another branch many years ago. Nether the less we found a property that we liked on the internet and thought we'd give them the benefit of the doubt, something that I will NEVER do again. long story short, we paid a holding deposit of ‚£518 for a property and were told that our references weren...
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Comment on agent fees
Anything
Was this helpful? Yes
Jan 08,2015
Minithumbdown
By:
Jan 08,2015
2 people found
this helpful
My husband and I found the service we recieved from CJ Hole to be poor and the agents we dealt with to be unprofessional, poorly informed and, in several cases, rude. For example: 1. During the house-hunting process, compared to other estate agents, the agents from CJ Hole knew little or nothing about the properties they were showing and were unable to answer most questions. 2. Agents were occasionally rude, particularly in discussions around the asking price of houses. This is in contrast to ...
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Was this helpful? Yes
By: CJ Hole Southville
Jan 12, 2015
View all comments (1)
Thank you for your feedback. We have a complaints procedure. If you would like make a formal complaint, please email southville@cjhole.co.uk and we will investigate this matter for you. If after this you are still unhappy, we are a member of The Property Ombudsman (TPO) which we can provide you details of. Thank you.....
Jun 29,2013
Minithumbdown
By:
Jun 29,2013
4 people found
this helpful
Just basically really, really bad customer service. Whenever we have tried to contact them we get a "we\'ll give you a ring back" and then never hear from them. We have been totally left in the dark on important information about our property, like how to use the boiler and heating system (and there is no literature here to reference). We were happy about the chap who showed us the lettings but then when it came to the move in time, although it\'s meant to be an exciting time, was just...
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What agent could do to change your mind?
If they actually just spoke to us about the issues we had, and actually phoned us back when they said they would. We were left without hot water for 2 weeks as we didn\'t know how to work the boiler, and we only worked it out from switching different switches all over the house. They\'re a professional estate agent, not a bad boyfriend, good customer service is NOT hard! We are currently looking to buy a property and they will not be having our custom.
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Feb 18,2013
Minithumbup
By:
Feb 18,2013
5 people found
this helpful
Being a cash buyer of this Bedminster property and the property being chain free, I was seeking a quick completion. The problem was the solicitors not doing their job and the process dragged on for 4 months. Michael Prowse kept all parties informed, chased the solicitors and pro actively ensured that everything that could be done was. as time progressed I feared that the vendor would become as agitated as I and pull out, not good after my expenses to date. I am sure that without Michael as...
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Was this helpful? Yes
Jan 09,2013
Minithumbup
By:
Jan 09,2013
8 people found
this helpful
I first attempted to sell my rented apartment through CJ Hole in 2010 but in a diffcult market climate there was little interest, and Michael Johnson rightly advised me to wait until the market improved. I then tried again a year ago but after no sale by August, the tenants having vacated in May, C J Hole obtained me an excellent tenant, followed quickly by a sale to an investor and we completed just before Christmas. Throughout this process, Michael Johnson and his team have been very professi...
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Oct 18,2012
Minithumbup
By:
Oct 18,2012
18 people found
this helpful
Brilliant Service they helped us specially James when we were in a big trouble.Quality service highly recommendable.I always goes with them in the future....
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Sep 27,2012
Minithumbup
By:
Sep 27,2012
24 people found
this helpful
Both the vendor and my husband and I were desperate to get the sale of the property through as quickly as possible and Michael Prowse was fantastic at pushing the process forward. He kept in contact with solicitors on both sides and our mortgage advisor and ensured that there were no unnecessary delays. He was friendly, polite and very helpful and we are very grateful for the role he played in the purchase of our house. Without him, I have no doubt the process would have been a lot more lengthy ...
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Was this helpful? Yes
Sep 24,2012
Minithumbup
By:
Sep 24,2012
21 people found
this helpful
Becky Holland has been a great lettings manager and always got back to us promptly if we ever had any queries throught our duration of the tenancy (1 year). James Dear was very helpful and went out of his way to help us when it came to the end of our tenancy and us moving into our new property. He always tried to come up with a solution which was great in a stressful situation. Would definitly reccommend and use them again (although we will no longer be renting)...
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Was this helpful? Yes
Sep 20,2012
Minithumbup
By:
Sep 20,2012
20 people found
this helpful
As a first time buyer, beginning the house buying process was all very daunting; Michael Prowse was extremely helpful throughout, from the initial viewings to completion. He quickly ascertained what type of property I was looking for by patiently listening, asking questions and answering my many questions. I have now been in my new home for 2 weeks and I\'m very happy. Thank you Michael!...
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Jun 08,2012
Minithumbup
By:
Jun 08,2012
3 people found
this helpful
Sam was excellent at communicating information and getting us into see all the houses we wanted to see, when we wanted to see them. A very professional service. Thank you Sam....
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May 30,2012
Minithumbup
By:
May 30,2012
5 people found
this helpful
We were really impressed with all the staff at CJ Hole. They worked hard to market our flat and get us a good price. They always ansered the phone and called us back. They listened to our feedback and always gave detailed feedback from buyers. The whole team were really personable. Pierre and the after sales team were helpful and patient. All in all we feel they work hard for their money and to ensure sales go through smoothly....
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Was this helpful? Yes
May 20,2012
Minithumbup
By:
May 20,2012
6 people found
this helpful
My partner and I have just started looking to buy our first property and have been taken out by C J Hole in Southville. We registered online with alot of Estate Agents in the area but only got a response from a couple. Michael Prowse called us the same day we registered and spoke to us in detail about what kind of house we would be looking for. We arranged to meet him in the office and he then took us out in his car and showed us a broad range of properties and spoke to us in detail about what ...
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Was this helpful? Yes
May 20,2012
Minithumbup
By:
May 20,2012
6 people found
this helpful
Michael is a very helpful agent. He really cares about his clients. When he was showing us houses, he gave suggestions and introduced the property in details. He has deep knowledge about all properties he sales....
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May 19,2012
Minithumbup
By:
May 19,2012
5 people found
this helpful
I\'ve bought and sold a number of properties over the years, and have dealt with a number of agents. Some have been good, but of all the agents I have ever dealt with, CJ Hole were by far the best. They were so professional that it took a lot of the stress out of the business of moving home. They are, in fact, a credit to the industry, and I cannot recommend them highly enough....
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May 17,2012
Minithumbdown
By:
May 17,2012
3 people found
this helpful
My partner and I booked a viewing through CJ Hole for a property approximately 13 miles from my current home address. When we called to confirm the booking a couple of days prior, we were told that it had the go ahead, but unfortunately, thery had us booked in for a completely different address and time. We reconfirmed the address and time we wanted. Approximately 15 minutes before our viewing, we had a call from a gentlemen asking where we were as we were late! We advised we were on the away, b...
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What agent could do to change your mind?
As above
Was this helpful? Yes
By: cjhole southville
May 18, 2012
View all comments (1)
Mr Ross. I have read your review and lodged it as a complaint as requested, we will now follow our formal complaints procedure and you will hear from us within 14 days, if you are not happy with the outcome you can then take up your complaint for an internal review by our head office. To clarify we are not regulated by the Financial service authority (FSA) as they do not cover Estate Agency practice but do subscribe to the Property Ombudsman Scheme whom you may raise any complaint with if you ....
Apr 20,2012
Minithumbup
By:
Apr 20,2012
4 people found
this helpful
This company showed a rare combination of professionalism and verve at every stage. All members of the team - and they do work very well as a team - put a lot of care and enthusiasm into their work. They always did exactly what they said they would, invariably on time, and with unfailing courtesy and good humour. Their advice seemed spot-on, and honest. It was always a pleasure to deal with them, and the final outcome has been perfectly fair & reasonable. I chose this company rather than any...
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Mar 30,2012
Minithumbup
By:
Mar 30,2012
5 people found
this helpful
We have just used C.J Hole (Southville branch) to let out our property after a failed attempt (not by C.J Hole!) to sell it some months earlier. From the start they were very clear in their services, prices, marketing strategies etc, and we genuinely feel they did as much as they could to let our house for us. Their initial valuation of the property was unfortunately a bit too optimistic, but this is perhaps a reflection of the current state of the property market and economic climate rather tha...
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Mar 19,2012
Minithumbup
By:
Mar 19,2012
5 people found
this helpful
This is the second time i have used CJ Hole for selling my home and i was so impressed that i wanted to write them this review.They have also dealt with the rental of an investment property i own and each time i use them they exceed my expectations, in terms of their professionalism, understanding of the local area and current market conditions and most importantly an overall friendly service. I would like to say a special thanks to Michael Johnson who was the branch manager. I would reccomend h...
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Mar 11,2012
Minithumbup
By:
Mar 11,2012
8 people found
this helpful
I have found Cj Hole Southville to be very professional, knowledgable and approachable. I was very worried when I put my house on the market as there were lots of for sale boards on my street, which had been there for ages, and didn't want mine to hang around too. But Michael Johnson came round, he realistially valued my property and within days I had a realistic offer. Once I had an offer Michael gave me excellent advice and helped me make an informed decision. Once the sale was agreed I wa...
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Mar 07,2012
Minithumbup
By:
Mar 07,2012
6 people found
this helpful
Ive bought two investment properties through C J Hole Southville over the last couple of years and have been very pleased with the service I recieved. The Sales staff have a deep understanding of the area and the property market as a whole and the whole time I was looking i didn't feel pressured at all. The understanding that purchasing property is a hard choice and that I needed to be one hundred percent sure with my choices really came through and their patience was appreciatted. Once the p...
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Mar 04,2012
Minithumbup
By:
Mar 04,2012
6 people found
this helpful
Approached C j Hole with a property to rent of which I was in the process of refurbishment. Before the property had even been completed, they had managed to successful secure me a professional tenant of a rent that exceeded my expectations. All aspects of the tenancy are managed efficiently and I am lucky to say that I am not contacted with any minor repairs/issues etc. I would certainly recommend C J Hole to any future Landlords requiring respectable and approved tenants....
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Mar 02,2012
Minithumbup
By:
Mar 02,2012
5 people found
this helpful
I receive a great full management service from Cj Hole. I was initially impressed with James' approach and Becky is always on the ball with regards to any management issues at my property. The team always find me tenants of a high standard, very quickly. I would highly recomend this agent!...
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Mar 01,2012
Minithumbup
By:
Mar 01,2012
5 people found
this helpful
Michael Prouse was excellent as our main point of contact whilst we were selling our house he kept us informed about all viewings and offers. Pierre then progressed the sale from then on. There were a few scary moments during the process but C J Hole Southville gave us a 5 star service. I am happy to recommend them....
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Feb 29,2012
Minithumbup
By:
Feb 29,2012
8 people found
this helpful
Very happy with the whole process. Right from the beginning they gave me their complete support, from keeping in touch to how the market was moving at the time. Selling a house is obviously hard at the moment and they dealt with it easily. Very confident, and professional. I would definately use them again....
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £240,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 3 6 17 1 9 2 4 5
Michael Prowse - no image available Michael Prowse
Sales Progressor
17 reviews

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Pierre Dupre - upload your photo Pierre Dupre
8 reviews

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James Dear - no image available James Dear
Lettings branch manager
11 reviews

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Becky Holland - upload your photo Becky Holland
5 reviews

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Michael Johnson - upload your photo Michael Johnson
7 reviews

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Callum Garrett - no image available Callum Garrett
Sales Negotiator
0 reviews

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Sam Gray - upload your photo Sam Gray
4 reviews

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Ray  - upload your photo Ray
1 reviews

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Elliot  - upload your photo Elliot
1 reviews

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chris slater - upload your photo chris slater
2 reviews

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