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CJ Hole

268 North Street Southville, Bristol
City of Bristol
BS3 1JA

0117 9634373
http://www.cjhole.com

Properties for Sale
Properties to Rent

“ CJ Hole Southvile the worst... ”

Jun 14,2018
Minithumbdown
By: 'CJ never more'
Jun 14,2018
0 people found
this helpful
After a month our issues are still not sorted. Not responding on phone and was lieing into my face while I went there in person....
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Comment on agent fees
£600 for no service at all just stress
Was this helpful? Yes

“ Sale of house... ”

Apr 30,2018
Minithumbup
By: 'Helen W'
Apr 30,2018
0 people found
this helpful
I had a very positive experience with CJ hole, they sold our home very quickly. Even when our original buyers pulled out they found new ones straight away. I thought Nicola was very helpful and gave me good advice....
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Comment on agent fees
I thought the fees were reasonable
Was this helpful? Yes
Jan 11,2018
Minithumbdown
By: 'Regular Tenant'
Jan 11,2018
3 people found
this helpful
CJ Hole Southville charged us £800 in fees to rent a one bed flat - this before any deposit or admin for a tenancy agreement. Our boiler broke in the middle of December, it has been almost a month and they have still not repaired it. ...
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Comment on agent fees
Highest fees in city. No reason for it.
Was this helpful? Yes
Oct 29,2017
Minithumbdown
By: 'Risdale Road - Do not rent here BS3'
Oct 29,2017
3 people found
this helpful
Me, my partner and my baby moved into what we thought was going to be an amazing place but it all turned to be the opposite. The pictures they had advertised were from a long time ago when the house was done up all nice. ...
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Comment on agent fees
Estate agents are evil
Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'Clevedon'
Mar 17,2017
0 people found
this helpful
I have moved into a new apartment in Clevedon for 5 months and was only told about the position of the Gas meter at the end of February and the estate agent is asking me to pay for Gas without any proof or sensible calculations. I ...
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Was this helpful? Yes
Feb 14,2017
Minithumbdown
By: 'Avoid'
Feb 14,2017
6 people found
this helpful
Avoid at all costs. Unprofessional unhelpful and totally useless. Never return your calls. I've taken my property off the market and will use a more reputable agent....
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Was this helpful? Yes
Dec 05,2016
Minithumbdown
By: 'SP123'
Dec 05,2016
2 people found
this helpful
Is it possible to give 0 stars? Quite possibly the worst agency I have ever dealt with. The staff don't have a clue about the properties they manage, if you have a question they direct the question you ask them back to you!! If you go ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 26,2016
Minithumbup
By: 'Paul Smith'
Nov 26,2016
0 people found
this helpful
The best team in Southville, South Bristol I recently sold an apartment from a Victorian conversion that I had developed. From the moment that I engaged James and Sam to come and give their knowledge, professionalism and advice, all dealings and communication was excellent. The ...
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Comment on agent fees
Excellent. Very negotiable.
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By: 'Unsatisfied in Southville'
Aug 16,2016
5 people found
this helpful
Terrible company to rent from. Do not be suckered into being their tennant. -Broken pieces to the property upon move-in -Slow movement getting those pieces fixed -Made promises in showing that we should have insisted were in contract but because they weren't they refuse to ...
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Comment on agent fees
The fees seemed comparable to other agencies and properties that we looked at.
Was this helpful? Yes
Jul 23,2016
Minithumbdown
By: 'Lucy'
Jul 23,2016
4 people found
this helpful
Considering how much you have to pay in agency fees you'd expect them to know what they are doing. So far we've payed over £900 to contact 2 people, been given 3 different moving in dates there's things on the tenancy agreement which the letting agents are ...
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Was this helpful? Yes
May 07,2016
Minithumbdown
By: 'D.C.'
May 07,2016
1 people found
this helpful
Terrible service, unfair and careless. I am very disappointed with their way of dealing with my application. I viewed a flat and made an offer, then I didn't hear from them for at least on week, although I tried to contact them several times in ...
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Was this helpful? Yes
Oct 02,2015
Minithumbdown
By: 'Ruben'
Oct 02,2015
6 people found
this helpful
My partner and I have dealt with the Cj Hole branch located in Southville and had problems since the first day. First the agent who was responsible for the property we were interested in said that the tenancy term could be 6 months (we asked him ...
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Was this helpful? Yes
Sep 10,2015
Minithumbdown
By: 'Buyer'
Sep 10,2015
1 people found
this helpful
Amateur. Employees quite curt when they should be helping you. Never received email responses. Unimpressed. They would call and be pushy about timings when we were waiting on them. A little politeness goes a long way....
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What agent could do to change your mind?
Be friendly, we are spending a lot of money and you are supposed to be a support rather than an irritant.
Attached Files
Comment on agent fees
The house was filthy when arrived. Might be worthy telling sellers to clean and remove items from their home as part of your job! Fees, fine I guess. Not really sure what you did.
Was this helpful? Yes
May 18,2015
Minithumbdown
By: 'whocares'
May 18,2015
4 people found
this helpful
I was already aware of CJ hole's terrible reputation via the email that went viral suggesting landlords raise their rent prices, the protest outside their office, and having previously rented via another branch many years ago. Nether the less we found a property that we ...
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Comment on agent fees
Anything
Was this helpful? Yes
Jan 08,2015
Minithumbdown
By: 'Homebuyer'
Jan 08,2015
3 people found
this helpful
My husband and I found the service we recieved from CJ Hole to be poor and the agents we dealt with to be unprofessional, poorly informed and, in several cases, rude. For example: 1. During the house-hunting process, compared to other estate agents, the agents from ...
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Was this helpful? Yes
By: CJ Hole Southville
Jan 12, 2015
View all comments (1)
Thank you for your feedback. We have a complaints procedure. If you would like make a formal complaint, please email southville@cjhole.co.uk and we will investigate this matter for you. If after this you are still unhappy, we are a member of The Property Ombudsman (TPO) which we can provide you details of. Thank you. ...
Sep 14,2014
Minithumbup
By: 'Ginny Salter'
Sep 14,2014
0 people found
this helpful
This was a difficult case as my first purchaser's mortgage fell through at the last moment. Undaunted by this, the guys put my property back on the market and looked for a cash buyer as I was in danger of losing the property which I ...
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Was this helpful? Yes
Jun 29,2013
Minithumbdown
By: 'hiphopgirl'
Jun 29,2013
5 people found
this helpful
Just basically really, really bad customer service. Whenever we have tried to contact them we get a "we\'ll give you a ring back" and then never hear from them. We have been totally left in the dark on important information about our ...
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What agent could do to change your mind?
If they actually just spoke to us about the issues we had, and actually phoned us back when they said they would. We were left without hot water for 2 weeks as we didn\'t know how to work the boiler, and we only worked it out from switching different switches all over the house. They\'re a professional estate agent, not a bad boyfriend, good customer service is NOT hard! We are currently looking to buy a property and they will not be having our custom.
Attached Files
Was this helpful? Yes
May 31,2013
Minithumbup
By: 'N Dean'
May 31,2013
0 people found
this helpful
Having recently sold our property I wanted to post a few words about our positive experience. In the first instance Sam Gray managed a particularly tricky negotiation situation extremely professionally and in the best interest of all parties, which was followed by an excellent service ...
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Was this helpful? Yes
Feb 20,2013
Minithumbup
By: 'Jane'
Feb 20,2013
5 people found
this helpful
I contacted Michael Prowse direct because he had previously been active in selling a property for me. The circumstances of the new sale were delicate as I was selling the property as Executor of an Estate. I went back to Michael due to my experience ...
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Was this helpful? Yes
Feb 20,2013
Minithumbup
By: 'Jacqui'
Feb 20,2013
5 people found
this helpful
I wanted to say a big thank you to Michael and the team at CJ Hole, Southville, Bristol for helping me to sell my house in what is currently a difficult economic climate . It has been many years since I have sold a house and ...
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Was this helpful? Yes
Feb 18,2013
Minithumbup
By: 'DR Jones'
Feb 18,2013
5 people found
this helpful
Being a cash buyer of this Bedminster property and the property being chain free, I was seeking a quick completion. The problem was the solicitors not doing their job and the process dragged on for 4 months. Michael Prowse kept all parties informed, chased the solicitors ...
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Was this helpful? Yes
Jan 09,2013
Minithumbup
By: 'Ian Heard'
Jan 09,2013
8 people found
this helpful
I first attempted to sell my rented apartment through CJ Hole in 2010 but in a diffcult market climate there was little interest, and Michael Johnson rightly advised me to wait until the market improved. I then tried again a year ago but after no sale ...
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Was this helpful? Yes
Oct 18,2012
Minithumbup
By: 'NIck'
Oct 18,2012
18 people found
this helpful
Brilliant Service they helped us specially James when we were in a big trouble.Quality service highly recommendable.I always goes with them in the future....
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Was this helpful? Yes
Sep 27,2012
Minithumbup
By: 'F Hughes-Games'
Sep 27,2012
24 people found
this helpful
Both the vendor and my husband and I were desperate to get the sale of the property through as quickly as possible and Michael Prowse was fantastic at pushing the process forward. He kept in contact with solicitors on both sides and our mortgage advisor ...
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Was this helpful? Yes
Sep 24,2012
Minithumbup
By: 'louisesjohnson'
Sep 24,2012
21 people found
this helpful
Becky Holland has been a great lettings manager and always got back to us promptly if we ever had any queries throught our duration of the tenancy (1 year). James Dear was very helpful and went out of his way to help us when it came ...
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Was this helpful? Yes
Sep 20,2012
Minithumbup
By: 'Katy'
Sep 20,2012
20 people found
this helpful
As a first time buyer, beginning the house buying process was all very daunting; Michael Prowse was extremely helpful throughout, from the initial viewings to completion. He quickly ascertained what type of property I was looking for by patiently listening, asking questions and answering my ...
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Was this helpful? Yes
Jun 08,2012
Minithumbup
By: 'Dee'
Jun 08,2012
3 people found
this helpful
Sam was excellent at communicating information and getting us into see all the houses we wanted to see, when we wanted to see them. A very professional service. Thank you Sam....
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Was this helpful? Yes
May 30,2012
Minithumbup
By: 'Amy'
May 30,2012
5 people found
this helpful
We were really impressed with all the staff at CJ Hole. They worked hard to market our flat and get us a good price. They always ansered the phone and called us back. They listened to our feedback and always gave detailed feedback from buyers. ...
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Was this helpful? Yes
May 20,2012
Minithumbup
By: 'James Hanson'
May 20,2012
6 people found
this helpful
My partner and I have just started looking to buy our first property and have been taken out by C J Hole in Southville. We registered online with alot of Estate Agents in the area but only got a response from a couple. Michael Prowse ...
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Was this helpful? Yes
May 20,2012
Minithumbup
By: 'Mr and Mrs Manley'
May 20,2012
6 people found
this helpful
Michael is a very helpful agent. He really cares about his clients. When he was showing us houses, he gave suggestions and introduced the property in details. He has deep knowledge about all properties he sales....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
56% customers were satisfied with fees 44% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £240,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 3 10 18 2 9 2 4 5

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Complaints Procedure

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Branch - Southville Branch, Bristol, BS3

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