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    Justin Prosser
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    Alex Jones
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    Jenny
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    Janice
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    Jackie Poncia
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    Jenni Moore
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CJ Hole

1 Bath Street Cheltenham
Gloucestershire
GL50 1YE

01242 255101
Aug 16,2017
Minithumbup
By: 'Graham & Wiwik'
Aug 16,2017
0 people found
this helpful
Both my wife and I found the staff at CJ Hole very easy to communicate with and they simplified our house move so that whatever we wanted was never too much trouble. They accomodated our wishes for multiple viewings and despite having a probate matter to clear with the Vendor, everythign went really very smoothly in a professional approach. Particular thanks to Jackie, Clair and Jenni ... and Alex for the initial viewing ... well done to you all....
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Comment on agent fees
Not a problem for us.
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Mar 16,2017
Minithumbup
Jenni Moore
By: 'Paul King'
Mar 16,2017
0 people found
this helpful
5 Star service from Jenni in Cheltenham. Couldn't fault her professionalism one bit. Very helpful and can do attitude....
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Jan 12,2017
Minithumbup
By: 'E Simpson'
Jan 12,2017
0 people found
this helpful
Having recently both bought and sold a property with this agency I have nothing but praise for them. We both completed and exchanged on the dates we wanted. The service was efficient, we were well informed and genuinely felt they had our interests at heart. Communication is key and the lines of communication were always open....
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Comment on agent fees
The agents fees were a fair price for the service we received
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Jan 11,2017
Minithumbup
Jenny
Jackie Poncia
By: 'Debra Rose'
Jan 11,2017
0 people found
this helpful
We have recently moved and used CJ Hole for selling our grade II listed apartment. We had excellent service and they worked tirelessly with many viewings and always gave us constructive feedback and updates on the market conditions. The whole team were a pleasure to deal with and I wholeheartedly recommend them....
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Comment on agent fees
Reasonable fees, very much value for money in our case.
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Feb 29,2016
Minithumbup
Jenny
Jackie Poncia
By: 'Noakes'
Feb 29,2016
0 people found
this helpful
We have just bought through CJ hole Cheltenham and cannot thank both Jenny and Jackie enough. From the moment our offer was accepted they were both helpful and nothing was too much trouble. Jenny's negotiating was handled well and Jackie kindly arranged a number of viewings for us and was most obliging when it came to collecting the keys. Wouldn't hesitate to use them to either sell or buy through again. Thank you...
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Feb 16,2015
Minithumbdown
By: 'tom'
Feb 16,2015
1 people found
this helpful
From initially setting up our standing orders meaning a great deal of hassle with the banks we were charged on multiple occasions for this mess up. A week before signing the lease they wished to change the date. We has numerous problems with the property, all were handled extremely poorly by cj hole. From mould to broken fans to whole circuitry being blown from a previous issue. This issue ran on for more than 4 months We had long running issues around mould and then they have the cheek to cha...
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Comment on agent fees
tried to charge us more estate agent fees to continue the existing contract.
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By: Michelle
Mar 31, 2015
View all comments (1)
We are sorry that you feel that you have had a bad experience with CJ Hole. Unfortunately the setting up of a standing order can only be managed by the account holder directly. Whilst CJ Hole provides an initial standing order mandate for completion at the time of taking up occupancy, tenants are required to then manage their rental payments going forward throughout their tenancy. There were failings on behalf of the managing company that are responsible for the block management of this property ...
Apr 24,2013
Minithumbup
By: 'Al & Carol'
Apr 24,2013
2 people found
this helpful
From putting our property on the market to moving into our new home, our contact was Nick and his team was professional, efficient and thorough. All of our viewings were accompanied and feedback quickly sought. We had complications in our chain and Nick was able to keep everyone honestly informed of progress, delays and potential changes and it made the whole moving process a better experience. We would not hesitate in recommending CJ Hole to any potential buyers or sellers....
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Mar 18,2013
Minithumbup
By: 'Melissa & Dave Thomas'
Mar 18,2013
3 people found
this helpful
We would definitely recommend Nick, and the rest of the team at C.J.Hole. They showed complete professionalism during the whole process of selling our house. During the process of selling, we had two properties fall through(through no fault of us or C.J.Hole), and they were incredibly supportive to us and our buyers. We would have no hesitation in recommending them....
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Mar 11,2013
Minithumbdown
Alex Jones
By: 'RichardBrabin'
Mar 11,2013
3 people found
this helpful
Paid a £380 holding fee after finding a wonderful property and was given a move in date. Booked time off work, arranged delivery van and started to box all our possessions only to be told a week later that the owner had decided to let the property privately. The time, energy and money wasted on this "transaction" is quite absurd. It\'s not a personal criticism and Alex was understanding of my annoyance but I do feel though that as a letting agent, there surely should be a contrac...
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What agent could do to change your mind?
For the above reasons
Attached Files
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By: Lettings Manager
Mar 12, 2013
View all comments (1)
Dear Richard We are sorry to hear of your disappointment over the loss of your intended rental property. We completely understand your concern and frustration but unfortunately it is not possible for us to make a contractual arrangement with a landlord at this stage of a rental transaction. You will, of course, receive a full refund of both your referencing and administration fee. As a gesture of good will, we will not charge you either a referencing or administration fee in the event yo ...
Feb 11,2013
Minithumbup
By: 'Keith'
Feb 11,2013
6 people found
this helpful
We had most of the Cheltenham agents around to value our property and we selected CJ Hole because of Nicks enthusiasm, professionalism and realism. This was proven to be a good move as whilst our sale went quite smoothly our purchase was a different matter! Nick had to work hard to ensure that events further up the chain did not cause issues at our end. He maintained close contact and his regular feedback/updates kept us all in tow. I would certainly use CJ Hole Cheltenham again for selling m...
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Jan 10,2013
Minithumbup
Justin Prosser
By: 'ASW'
Jan 10,2013
11 people found
this helpful
I am a first-time landlord and was very nervous about entering the letting marketing. I interviewed three prospective agents and was looking for a fully managed service as I do not live in the area, work full-time and have considerable family commitments. None of the agents (supposedly the best in the area) I interviewed left me feeling that they would deliver the support I needed. I then contacted CJ Hole who arranged for Justin to meet me at the property and I came away from that meeting far m...
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Jun 12,2012
Minithumbup
Justin Prosser
By: 'Andy & Karen'
Jun 12,2012
5 people found
this helpful
My wife and I have bought and sold numerous properties in Cheltenham over the years, all marketed through CJ Hole. We\'ve mostly dealt with Nick and Justin and have found them to be friendly, capable, hard-working and professional. When complications inevitably arise, we\'ve always relied on CJ Hole for great, honest advice and each situation has been expertly handled. Buying and selling is always stressful but working with these guys keeps it to a minimum. We just completed our latest sale, get...
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May 29,2012
Minithumbup
Justin Prosser
By: 'Kate and Steve Collie'
May 29,2012
5 people found
this helpful
An outstanding service from start to finish. We marketed our property through CJHole and accepted an offer within a week, and the process was relatively smooth from the outset. We also found our new house through Nick and Justin and, for a variety of reasons, the process wasn\'t quite as straightforward and was a testing time for all involved. Justin worked incredibly hard keeping all the different parties talking to each other and keeping the sale progressing when at times it seemed like it...
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Apr 29,2012
Minithumbup
Justin Prosser
By: 'Dr and Mrs Cameron'
Apr 29,2012
5 people found
this helpful
The sale of our property (which the agent also dealt with) was relatively straight forward. During the period of sale which happened after apx 3 weeks of being put on the market the agent communicated effectively and ensured that the chain was maintained. The purchase of our house was less straight forward and there was a 7 month period from offer to exchange. The agent again communicated well and despite moments of extreme stress and worry we maintained a huge amount of confidence in the agent....
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Apr 25,2012
Minithumbup
Justin Prosser
By: 'Will, Cheltenham'
Apr 25,2012
5 people found
this helpful
Both Nick and Justin did an excellent job marketing my property in early 2012. The brochure was of a high quality and was produced quickly. The presence on the CJ Hole website and on Rightmove was good and my property was well featured in the Gloucestershire Echo. I was kept well informed of viewings and received detailed feedback afterwards. Justin found me a buyer quickly and was very proactive in ensuring the sale process went without complication. I have no hesitation in recommendin...
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Mar 20,2012
Minithumbup
Justin Prosser
Alex Jones
By: 'Mel Edwards'
Mar 20,2012
4 people found
this helpful
Outstanding. As a first time buyer, Justin at the Cheltenham branch took the time to guide me through the process and answer all my queries. The process, from purchase through to subsequent letting, has been handled efficiently, with clear communication throughout, and was 100% issue free - thanks to Justin and the team. Really impressed and will definitely recommend and use again myself....
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Mar 16,2012
Minithumbup
By: 'Pete'
Mar 16,2012
4 people found
this helpful
I've dealt with many estate agents before as a seller, a buyer and a landlord and my experiences with Nick at C.J. Hole were second to none. The office was easy to contact, messages were passed on, emails quickly replied to. Nick did a fantastic job of handling the purchase and keeping me informed and providing clear advice. His communication is great. When I was trying to arrange viewings Nick went above and beyond the call of duty to accommodate them. I'm grateful and would thoroughly ...
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Feb 29,2012
Minithumbup
Justin Prosser
By: 'United Trust Bank Ltd'
Feb 29,2012
4 people found
this helpful
C J Hole sold seven properties for us in a very difficult period. They were always very pro-active and their communication back to us was excellent. They know the market-place well and their advice was realistic and as time proved, accurate. I would have no hesitation in recommending them....
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Feb 23,2012
Minithumbup
Justin Prosser
By: 'D Burgess'
Feb 23,2012
5 people found
this helpful
I used CJ Hole to sell a property owned by our property development company. We had spent twelve months renovating the property and interviewed several Cheltenham based estate agents before we decided on CJ Hole. The initial valuation and consultations were conducted with Nick Griffith who we found to be knowledgeable and professional. The property sold in about one month, Justin Prosser managed the sales negotiations and subsequent sale process and kept us continually updated on how the sale...
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Feb 10,2012
Minithumbup
By: 'DS'
Feb 10,2012
0 people found
this helpful
Nick @ CJ Cheltenham , totally instrumental with the 'Streamlining' of our house purchase - helpful, contactable and efficient. Will certainly be using his services and that of the agents when working on 'our' behalf when we sell. Many thanks again....
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Jan 26,2012
Minithumbup
By: 'MR PIERCE'
Jan 26,2012
4 people found
this helpful
Good service all round from start to finish...
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Jan 25,2012
Minithumbup
By: 'Jos'
Jan 25,2012
9 people found
this helpful
This was my first experience of letting through CJHole, and it was excellent. They were extremely proactive at getting the property on the market quickly and very efficient at making viewings happen. This resulted in an offer on the property within only a few days of going on to the market. Any teething problems with prospective tenants were dealt with professionally and hurdles overcome resulting in a successful let. Overall a very positive experience that I would be happy to repeat....
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Jan 24,2012
Minithumbup
By: 'Richard Wakefield'
Jan 24,2012
6 people found
this helpful
I would like to say that C J Hole has looked after several of my properties over the last 10 years and as a Agent I find them professional at every level, especially the staff and there attitude towards resolving difficult situations if they every arose. Well done C J HOLE Cheltenham...
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Jan 15,2012
Minithumbup
Alex Jones
By: 'BM'
Jan 15,2012
8 people found
this helpful
I viewed lots of rental properties with several different agents but one stood out of the crowd.....Cj Hole. I was particularly impressed with the level of customer service I received from Alex Jones, he would always update me when new properties came onto the market and would go out of his way to arrange viewings that did not always fit around CJ Hole normal working hours. If I was a landlord I would be very happy knowing that this company actively promote there properties and that they are in ...
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Jan 10,2012
Minithumbup
Jenny
Janice
By: 'Andy'
Jan 10,2012
6 people found
this helpful
Jenny, Janice and the team at C J Hole have been letting my property for me for ten years now. I have always been impressed with the quietly efficient delivery of excellent service, from the initial identification of tenants throughout the lifecycle of the term of the let. They are always ready to provide practical advice and services and to recommend tradesmen as necessary from time to time to maintain the property. I have recommended them to many friends and colleagues and will continue to ...
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Jan 10,2012
Minithumbup
Janice
Jenny
By: 'Nicholas'
Jan 10,2012
28 people found
this helpful
I have a number of properties in Cheltenham and have been working with C J Hole for several years, primarily to find tenants, but also on occasion to fully manage the property. Their attention to detail and customer service is second to none and they unfailingly source good quality tenants within the shortest possible time-scale and thereby always ensuring that any void periods are kept to an absolute minimal. I would have no hesitation whatsoever recommending C J Hole's lettings team of Janic...
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Dec 15,2011
Minithumbup
Alex Jones
Janice
By: 'JL'
Dec 15,2011
5 people found
this helpful
We highly recommend CJ Hole as a letting agent. They understood our requirements and were highly dedicated to finding us a suitable property. They had a great range of houses available for us to see. Alex and Janice dealt with everything professionally and efficiently, keeping us informed of progress and delivering excellent customer service. Having previously used letting agents, we were nervous about beginning our search. Typically the process of finding a new house is time consuming and st...
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Sep 10,2011
Minithumbup
Jenny
By: 'Paul & Cathy Cook'
Sep 10,2011
5 people found
this helpful
This is our first experience in letting and we have been highly impressed with the friendly and efficient service. Communication has been excellent and there is generally great attention to detail. In particular we must mention Jennifer Johnson, Property Manager, who has been our main point of contact....
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Sep 09,2011
Minithumbup
By: 'Mark'
Sep 09,2011
4 people found
this helpful
Choosing an estate agent is always very difficult.We had listed our property with another agent the previous year and were very disapointed with the quality of feed back and general level of service provided.Having looked at our options once again this year we decided to try to sell our property again.After seeing a number of new agents we chose to list with CJ Hole.The good news is that they found us a buyer but more importantly we had feed back regarding every viewing.On no occasion did we hav...
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Aug 30,2011
Minithumbup
By: 'Laura and Dan'
Aug 30,2011
3 people found
this helpful
The purchase of our new property was not straight forward as there were complications with the Land Registry paperwork which caused significant delays. However, CJ Hole were communicative and helpful throughout the whole process, patient with our many queries, and always helpful and positive to talk to. Not all estate agents should be tarred with the same brush!!!...
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £269,950
  • Max: £305,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 3 1 15 0 10 0 1 1
Justin Prosser - upload your photo Justin Prosser
12 reviews

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Alex Jones - upload your photo Alex Jones
6 reviews

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Jenny  - upload your photo Jenny
6 reviews

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Janice  - upload your photo Janice
3 reviews

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Jackie Poncia - upload your photo Jackie Poncia
2 reviews

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Jenni Moore - upload your photo Jenni Moore
1 reviews

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