Cheltenham Branch, Cheltenham, GL50
4.8/5, 48 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
No company information
Estate agents and letting agents in the UK. Houses, flats and new homes for sale and to rent. | CJHole

Opening Hours
Address

CJ Hole
1 Bath Street
Cheltenham
Gloucestershire
GL50 1YE
01242 255101

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £269,950 £305,000
Lettings 67% 75% £595 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 3 1 18 0 10 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

“Excellent service...”

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Apr 10,2019
Minithumbup
By: 'Tom'
Apr 10,2019
0 people found
this helpful
I have recently let my property with CJ Hole and I have been very impressed with them. Initially I contacted Northwood, largely based on the positive reviews on this site, but I was very disappointed with them so I contacted CJ Hole instead. From the ...
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Comment on agent fees
I think the Agents fees are perfectly reasonable
Was this helpful? Yes

“Professional, friendly, effective...”

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Sep 21,2018
Minithumbup
By: 'Joan H'
Sep 21,2018
0 people found
this helpful
I used this company when letting my flat because I'd had good experiences with their sales team during the purchase of my present house. CJ Hole were the seller's agent. Justin and his letting team didn't disappoint. From the first visit to advise on letting ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Excellent support during flat sale...”

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Jul 13,2018
Minithumbup
By: 'Alan Brown'
Jul 13,2018
0 people found
this helpful
During the process of selling our flat in Cheltenham we were really please to have Jennie Moore in C J Hole "fighting our corner" in the face of having a very inexperienced (incompetent?) solicitor. Jenni worked tirelessly to ensure the sale was successful, often undertaking ...
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Comment on agent fees
The agent's fees were within the normal range for Estate Agent fees.
Was this helpful? Yes

“We decided to sell our house with CJ Hole after ......”

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Oct 25,2017
Minithumbup
By: 'Liz'
Oct 25,2017
0 people found
this helpful
We decided to sell our house with CJ Hole after a very thorough viewing of another property. The estate agent really knew the property & area. This was our first move in 24 years & the staff talked us through the whole thing. The first buyer dropped out ...
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Comment on agent fees
Good
Was this helpful? Yes

“Since buying our very first property to let, Jack has ......”

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Oct 16,2017
Minithumbup
By: 'H Mitchell'
Oct 16,2017
0 people found
this helpful
Since buying our very first property to let, Jack has helped us by answering all our questions and making sure we fulfil all our landlord obligations. He replies to emails promptly and thoroughly and made it seem like nothing is too much trouble. He also ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“CJ Hole are a very competent and super efficient estate ......”

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Oct 15,2017
Minithumbup
By: 'Jackie'
Oct 15,2017
0 people found
this helpful
CJ Hole are a very competent and super efficient estate agent! I felt every time I spoke to Jenni or Jeremy my queries were dealt with immediately and swiftly. From the level of knowledge to the customer service approach and friendly voice at the end ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Both my wife and I found the staff at CJ ......”

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Aug 16,2017
Minithumbup
By: 'Graham & Wiwik'
Aug 16,2017
0 people found
this helpful
Both my wife and I found the staff at CJ Hole very easy to communicate with and they simplified our house move so that whatever we wanted was never too much trouble. They accomodated our wishes for multiple viewings and despite having a probate matter ...
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Comment on agent fees
Not a problem for us.
Was this helpful? Yes

“5 Star service from Jenni in Cheltenham. Couldn't fault her professionalism ......”

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Mar 16,2017
Minithumbup
By: 'Paul King'
Mar 16,2017
0 people found
this helpful
5 Star service from Jenni in Cheltenham. Couldn't fault her professionalism one bit. Very helpful and can do attitude....
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“Having recently both bought and sold a property with this ......”

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Jan 12,2017
Minithumbup
By: 'E Simpson'
Jan 12,2017
0 people found
this helpful
Having recently both bought and sold a property with this agency I have nothing but praise for them. We both completed and exchanged on the dates we wanted. The service was efficient, we were well informed and genuinely felt they had our interests at heart. ...
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Comment on agent fees
The agents fees were a fair price for the service we received
Was this helpful? Yes

“We have recently moved and used CJ Hole for selling ......”

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Jan 11,2017
Minithumbup
By: 'Debra Rose'
Jan 11,2017
0 people found
this helpful
We have recently moved and used CJ Hole for selling our grade II listed apartment. We had excellent service and they worked tirelessly with many viewings and always gave us constructive feedback and updates on the market conditions. The whole team were a pleasure to ...
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Comment on agent fees
Reasonable fees, very much value for money in our case.
Was this helpful? Yes

“We have just bought through CJ hole Cheltenham and cannot ......”

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Feb 29,2016
Minithumbup
By: 'Noakes'
Feb 29,2016
0 people found
this helpful
We have just bought through CJ hole Cheltenham and cannot thank both Jenny and Jackie enough. From the moment our offer was accepted they were both helpful and nothing was too much trouble. Jenny's negotiating was handled well and Jackie kindly arranged a number of ...
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“From initially setting up our standing orders meaning a great ......”

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Feb 16,2015
Minithumbdown
By: 'tom'
Feb 16,2015
1 people found
this helpful
From initially setting up our standing orders meaning a great deal of hassle with the banks we were charged on multiple occasions for this mess up. A week before signing the lease they wished to change the date. We has numerous problems with the property, ...
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Comment on agent fees
tried to charge us more estate agent fees to continue the existing contract.
Was this helpful? Yes
By: Michelle
Mar 31, 2015
View all comments (1)
We are sorry that you feel that you have had a bad experience with CJ Hole. Unfortunately the setting up of a standing order can only be managed by the account holder directly. Whilst CJ Hole provides an initial standing order mandate for completion at the time of taking up occupancy, tenants are required to then manage their rental payments going forward throughout their tenancy. There were failings on behalf of the managing company that are responsible for the block management of this property ...

“From putting our property on the market to moving into ......”

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Apr 24,2013
Minithumbup
By: 'Al & Carol'
Apr 24,2013
2 people found
this helpful
From putting our property on the market to moving into our new home, our contact was Nick and his team was professional, efficient and thorough. All of our viewings were accompanied and feedback quickly sought. We had complications in our chain and Nick was able ...
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Was this helpful? Yes

“We would definitely recommend Nick, and the rest of the ......”

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Mar 18,2013
Minithumbup
By: 'Melissa & Dave Thomas'
Mar 18,2013
3 people found
this helpful
We would definitely recommend Nick, and the rest of the team at C.J.Hole. They showed complete professionalism during the whole process of selling our house. During the process of selling, we had two properties fall through(through no fault of us or C....
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Was this helpful? Yes

“Paid a £380 holding fee after finding a wonderful property and ......”

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Mar 11,2013
Minithumbdown
By: 'RichardBrabin'
Mar 11,2013
3 people found
this helpful
Paid a £380 holding fee after finding a wonderful property and was given a move in date. Booked time off work, arranged delivery van and started to box all our possessions only to be told a week later that the owner had decided to let the ...
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What agent could do to change your mind?
For the above reasons
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Manager
Mar 12, 2013
View all comments (1)
Dear Richard We are sorry to hear of your disappointment over the loss of your intended rental property. We completely understand your concern and frustration but unfortunately it is not possible for us to make a contractual arrangement with a landlord at this stage of a rental transaction. You will, of course, receive a full refund of both your referencing and administration fee. As a gesture of good will, we will not charge you either a referencing or administration fee in the event yo ...

“We had most of the Cheltenham agents around to value ......”

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Feb 11,2013
Minithumbup
By: 'Keith'
Feb 11,2013
6 people found
this helpful
We had most of the Cheltenham agents around to value our property and we selected CJ Hole because of Nicks enthusiasm, professionalism and realism. This was proven to be a good move as whilst our sale went quite smoothly our purchase was a different matter! ...
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“An outstanding service from start to finish. We marketed our ......”

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May 29,2012
Minithumbup
By: 'Kate and Steve Collie'
May 29,2012
5 people found
this helpful
An outstanding service from start to finish. We marketed our property through CJHole and accepted an offer within a week, and the process was relatively smooth from the outset. We also found our new house through Nick and Justin and, for a variety of reasons, ...
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Was this helpful? Yes

“Both Nick and Justin did an excellent job marketing my ......”

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Apr 25,2012
Minithumbup
By: 'Will, Cheltenham'
Apr 25,2012
5 people found
this helpful
Both Nick and Justin did an excellent job marketing my property in early 2012. The brochure was of a high quality and was produced quickly. The presence on the CJ Hole website and on Rightmove was good and my property was well featured in the Gloucestershire ...
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“Outstanding. As a first time buyer, Justin at the Cheltenham ......”

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Mar 20,2012
Minithumbup
By: 'Mel Edwards'
Mar 20,2012
4 people found
this helpful
Outstanding. As a first time buyer, Justin at the Cheltenham branch took the time to guide me through the process and answer all my queries. The process, from purchase through to subsequent letting, has been handled efficiently, with clear communication throughout, and was 100% issue free ...
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Was this helpful? Yes

“I've dealt with many estate agents before as a seller, ......”

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Mar 16,2012
Minithumbup
By: 'Pete'
Mar 16,2012
4 people found
this helpful
I've dealt with many estate agents before as a seller, a buyer and a landlord and my experiences with Nick at C.J. Hole were second to none. The office was easy to contact, messages were passed on, emails quickly replied to. Nick did a ...
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“C J Hole sold seven properties for us in a ......”

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Feb 29,2012
Minithumbup
By: 'United Trust Bank Ltd'
Feb 29,2012
4 people found
this helpful
C J Hole sold seven properties for us in a very difficult period. They were always very pro-active and their communication back to us was excellent. They know the market-place well and their advice was realistic and as time proved, accurate. I would have no ...
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Was this helpful? Yes

“I used CJ Hole to sell a property owned by ......”

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Feb 23,2012
Minithumbup
By: 'D Burgess'
Feb 23,2012
5 people found
this helpful
I used CJ Hole to sell a property owned by our property development company. We had spent twelve months renovating the property and interviewed several Cheltenham based estate agents before we decided on CJ Hole. The initial valuation and consultations were conducted with Nick Griffith ...
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Was this helpful? Yes

“Nick @ CJ Cheltenham , totally instrumental with the 'Streamlining' of our ......”

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Feb 10,2012
Minithumbup
By: 'DS'
Feb 10,2012
0 people found
this helpful
Nick @ CJ Cheltenham , totally instrumental with the 'Streamlining' of our house purchase - helpful, contactable and efficient. Will certainly be using his services and that of the agents when working on 'our' behalf when we sell. Many thanks again....
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“Good service all round from start to finish...”

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Jan 26,2012
Minithumbup
By: 'MR PIERCE'
Jan 26,2012
4 people found
this helpful
Good service all round from start to finish...
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“This was my first experience of letting through CJHole, and ......”

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Jan 25,2012
Minithumbup
By: 'Jos'
Jan 25,2012
9 people found
this helpful
This was my first experience of letting through CJHole, and it was excellent. They were extremely proactive at getting the property on the market quickly and very efficient at making viewings happen. This resulted in an offer on the property within only a few days ...
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Was this helpful? Yes

Landlord Fees

Fully Managed - 15% (inc VAT) plus set up
Rent Collection - 8.4% (inc VAT) plus set up
Tenant Find only - 6% (inc VAT) plus set up over term

Setup Fee: (All services) £478.80 (inc VAT)
• Agree the market rent and find a tenant in accordance with the landlord guidelines;
• Advise on refurbishment
• Provide guidance on compliance with statutory provisions and letting consents
• Carry out accompanied viewings (as appropriate )
• Market the property and advertise on relevant portals
• Erect board outside property in accordance with Town and Country Planning Act 1990
• Advise on non-resident tax status and HMRC (if relevant)

Inventory Fee (fee schedule upon request)
Dependent on the number of bedrooms and/or size of the property and whether furnished or unfurnished

Deposit Registration Fee: £90.00 (inc VAT)
• Register landlord and tenant details and protect the security deposit with a Government authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £60.00 (inc VAT)
• To attend for specific requests, consultancy or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC £18.00 (inc VAT) quarterly
• To remit and balance the financial return to HMRC quarterly – & respond to any specific query from the landlord or HMRC £60.00

Arrangement Fee for works & refurbishments over £1000.00 9% of net cost
• Arranging access and assessing costs with contractor; Retaining any warranty or guarantee as a result of works
• Ensuring work has been carried out in accordance with the specification of works

Rent Review Fee £60.00 (inc VAT)
• Review rent in accordance with current prevailing market condition and advise the landlord
• Negotiate with tenant
• Direct tenant to make payment change as appropriate
• Update the tenancy agreement
• Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee £120 (inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Checkout Fee (upon request - for Rent Collection & Tenant Find service) £120.00 (inc VAT)
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Return deposit as agreed with landlord and tenant to relevant parties

Serving notice when not managing tenancy £180 (inc VAT)
Duplicate statements/photocopying £2.40 Per statement/£0.30 per sheet (both inc VAT)
DPS single claim fee (Let only service landlords) £300(inc VAT)
Statutory declaration fee £6 (inc VAT)
Tenancy Agreement/Tenant swap charge £120 (inc VAT)
Caretaking during void period £60 (inc VAT)
Court Attendance
£360.00 (inc VAT) per hour plus costs & expenses
Preparation of documents for County Court or DPS adjudication £60 per hour plus costs & expenses
Rent Guarantee/Legal expenses Insurance
6 months £100.80 (inc VAT)
12 months £172.80 (inc VAT)
Admin fee for purchases/services. Cost of service plus £ 24.00 (inc VAT)
Legionaire's Testing £45.00 (inc VAT)
Smoke Alarms £48.00 (inc VAT)

Tenant Fees

NEW TENANTS

Holding deposit One week's rent

BEFORE YOU MOVE IN:

First Month's rent plus a security deposit of 5 week's rent less the Holding Fee to be paid in cleared funds prior to the move in date

TENANCY FEES THAT MAY BE CHARGEABLE DURING THE TENANCY:

Unpaid Rent - Interest on unpaid rent at 3% above the Bank of England Base Rate from the Rent Due Date until paid in order to pursue non-payment of rent. Please Note - This will not be levied until the rent is more than 14 days in arrears

Lost Keys/Security Devices - Tenants are liable to the actual cost of replacing any lost keys or other security devices. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord or any other persons requiring keys, will be charged to the tenant. If extra costs are incurred, there will be a charge of £15.00 per hour (inc VAT) for the time taken in replacing keys/security devices.

Variation of Contract (Tenants Request) - £50 (inc VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenants Request with written agreement from the landlord) - £50 (inc VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation and execution of new legal documents.

Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum of rent outstanding on the tenancy.

TENANT FEES THAT MAY APPLY TO EXISTING TENANTS
FROM 1 JUNE 2019 - 31 MAY 2020

Tenancy extension or renewal fee £60 (inc VAT)
Change of sharer £300 (inc VAT)
Unpaid rent fee £60 (inc VAT)
Out of hours emergency call-out fee £30 (inc VAT)
Lost security items £30 (inc VAT)
Last updated at 19/06/2019, 12:29 PM by Jacqui Beard
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by CJ Hole, Cheltenham GL50 1YE


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CJ Hole

Branch - Cheltenham Branch, Cheltenham, GL50