• upload your photo
    Liam Gaffey
  • Neil Leahy
    Neil Leahy
  • Jaime Willitts
    Jaime Willitts
  • upload your photo
    James Brough
  • claim your profile
    Sam Day
  • Michael Woolley
    Michael Woolley
  • upload your photo
    Emma McKie
  • upload your photo
    Olivia Giacon
Butler & Stag have assembled a dynamic and experienced team of staff, to ensure that our clients receive the highest service levels and personal attention London estate agency has to offer. Our unrivalled knowledge of the East London and City property markets, coupled with our friendly and approachable manner will guarantee you an unforgettable and stress free experience. Situated in the heart of Shoreditch on Curtain Road alongside a host of bars, fashion boutiques and award winning restauran Read full description...ts, our attractive and inviting offices will guarantee that your property gets noticed. Traditional values are at the core of our business, many estate agents promise honesty, integrity and results but few deliver, our motivation is driven by the desire to exceed your expectations. You can always rely on us to do the right thing.
Butler & Stag

96a Curtain Road Shoreditch, London
Greater London
EC2A 3AA

020 7613 5550

Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
As a Director of a relocation company, I have worked with every estate agent in London. I can honestly say that Neil, Jaime and James were some of the best professionals I have worked with. They were responsive and very patient. I certainly will be recommending them and hope to use them a lot more in the future. Great work guys....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
0 people found
this helpful
As a Landlord, I have used B&G before and would use again - very understanding of my particular situation and they found us a nice young man who will hopefully be very happy in our flat....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Jean, Thank you for your review and also for your loyalty. Pleased that we could match a tenant to your needs again, as ever we are here when you need us. Kind Regards, BUTLER & STAG....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
Featured Review
0 people found
this helpful
In such a chaotic real estate market as London, one wants the process of renting a flat to be as quick and painless as possible. Renting through Butler & Stag was exactly that and more. Thanks to Sam Day and Jaime Willitts, renting my cosy and lovely flat in De Beauvoir area was actually a smooth and pleasant experience. From the initial viewing to the keys' delivery, both Sam and Jaime were very swift in getting back to me with responses and facilitating the contact with the landlord. Defin...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Bruno, Wow, what a wonderful review, we truely appreciate your customand trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
Featured Review
0 people found
this helpful
Professional, friendly and reliable service received from both James and Neil on what turned out to be a very complicated sale. They were always quick to respond and incredibly helpful in chasing when needed.Can't recommend them enough!...
read full review
Comment on agent fees
Worth every penny!
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Sara, It was our pleasure assisting you with the sale of your home. Some sales prove to be straight forward and others more complex. Regardless of this our committment remains to see each sale through to the end. Good luck in your new home with Phil and the baby. Kind Regards, BUTLER & STAG....
Oct 12,2016
Minithumbup
By:
Oct 12,2016
Featured Review
0 people found
this helpful
We bought a beautiful detached house in London Fields through Butler & Stag. As you can imagine, there was a flurry of interest from lots of people! We managed to secure the premises and Neil was fantastic at keeping the vendors focused on the right deal with the right people. This meant the sale went through very quickly & smoothly, leaving everybody very happy....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Marc & Jo, We definitely backed the right horse.. You were both equally easy to deal with which made the process very simple and straight forward. We wish you and the kids a healthy and happy life in the house and can't wait to see it when you have finished the work. All the very best, BUTLER & STAG....
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
I did meet other agents but just felt that B&S had more integrity. Perhaps Neil's long connection to the area helps inform this. It felt like an equal relationship and the communication was very straightforward and responsive. My buyer was not straightforward, but B&S worked professionally throughout the process guiding me through an awkward negotiation with real commitment and care. Thanks guys....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Thank you Lisa for such a lovely review, Sometimes not everything is straight forward but i am glad we got there in the end and it was successful. Kind Regards BUTLER&STAG....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
James and Neil were extremely helpful and diligent in the sale of our flat. We were considering both them and Foxtons to handle the sale, but did not hesitate going with B&S after they showed their commitment, knowledge and interest in a thorough home visit. They were able to sell our flat quickly and at the price they recommended. They were also flexible for organizing visits and careful with our two cats when we weren't home. I would highly recommend B&S to anybody selling their home i...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Alex, Thank you for your review, were very happy that you chose us to sell your property and that it was a smooth successful process. Kind Regards BUTLER&STAG....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Jaime has been my property manager for a few months now and she has been the model of professionalism. She has been highly responsive and helpful, coordinating interactions with the landlord and plumbing companies so that I need not do so. I would highly recommend her as a property manager....
read full review
Comment on agent fees
NA
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Brian, We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, so we are grateful to hear about your experience. Thank you for the support and we look forward to assiting you in the future. Kind Regards, BUTLER & STAG....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I managed to rent out my flat successfully in just two weeks, after wasting six weeks with a different agent. Neil came to speak to me in my flat to explain the conditions of the contract and, and Jaime dealt with my questions via email, always responding clearly and promptly. very good service from a team of professionals with a nice human touch....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Andrea, Thank you for your lovely review,So happy that we could help deliver you a good result, within a short time period. Please rest assure that we will strive to exceed your expectations while we continue to manage your property.....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
James Brough has been professional, helpful and informative throughout the sale of our apartment in Shorediitch. I would recomend James as a point of contact. He was constant with updates throughout the sale process and did his utmost to resolve issues....
read full review
Comment on agent fees
Fees were agreed before the sale and were negotiable.
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Lynnette, Thank you for your lovely comments, I am happy that us here at Butler&Stag could provide you with an outstanding service that can be recommended to others, so they can receive the same commitment to their sale as you did. Kind Regards BUTLER&STAG....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
James and Neil were excellent in helping us with the sale of our flat. James was great from the moment he visited the flat to provide a valuation - very personable and honest, his approach was markedly different from other agents I met, I felt guided through the process, rather than pushed (which seems to be the approach of other agents). James was always contactable and went above and beyond to assist with queries. Neil was involved towards the end of the process when James was away - they ha...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Anna, Thank you for such a fantastic review, We aim to make the selling/renting of a property as easy as possible for both the Selling and the purchasing party. Were Glad this is something we could do for you. Kind Regards Neil Leahy....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
Great service from start to finish. James was attentive throughout and eased is through the selling process without ever being pushy. The valuation was also spot on and ensured we got offers very quickly after putting the property on the market. I would definitely recommend them whether you're buying or selling....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi, Such a lovely review, thank you for taking the time to do this. Comments like these ones are important to us and others so they know who would also be the best fit for them, when selling or renting there property. Were happy this was such a smooth and successful process for you. Kind Regards BUTLER&STAG....
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Absolutely fantastic service from start to finish! If you are looking for a hands-on team who are incredibly attentive to their client's needs, I would say give them a try. I am so grateful that I selected them as an agent because they made a very stressful transaction much easier to deal with. They are very responsive to queries and were there to support and guide me through tough decisions relating to my sale. In my case, they were able to get me two offers on my property in a very shor...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi , Thank you for taking the time to write such a lovely review. I'm glad that we were able to provide you with a service that you felt confident in using and that you had a quick, smooth sale with us. Kind Regards BUTLER&STAG....
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
I went to view a flat through Butler and Stag on a saturday. I liked the flat and wanted to ensure that I could rent it and was told the only was to reserve it was to place a £600 holding deposit straight away. I ensured that I did this within an hour to make sure they could see I was serious about getting the flat. Fast forward to Monday morning and I receive an email to say they had accepted a holding deposit from 5 different prospective tenants and encouraged me to enter into a silen...
read full review
Was this helpful? Yes
By: Scott
Aug 03, 2016
View all comments (2)
You informed me that the party who offered to pay significantly more was a student who didn't want a long term rent and the landlord wasn't happy with a student moving in. At some point you have to accept that the best tenant isn't always the tenant who is willing to pay the most. Judging by the fact that the flat has now been relisted at the price I offered to pay, it seems that that is clearly the case.....
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
We had an excellent experience with Butler and Stag, from a seller's point of view. We immediately liked the warm approach Neil had while providing a quote and convincing us to be assisted by B&S in the sale of our beloved flat. Professional and confident, yet respectful and flexible. He secured the best deal we were aiming for. Then James took over and finished off the job in a very good way, always present and responsive, both via email and phone. We would definitely seek their assistance ...
read full review
Comment on agent fees
We were happy to be able to discuss and agree upon an ad hoc agreement regarding fees.
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Giulia, Wow, what a wonderful review, we truely appreciate your business and trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG....
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Excellent professional service from start to finish. Felt like I was always in good hands from the start of purchasing of a flat. James was excellent and communication was A1 throughout. Shown enough trust that I would also try use the company to sell a property. Highly recommended....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (2)
Hi Eddy, Thank you so much for your fantastic review. We do really appreciate you using us to buy and that you would use us again.This kind of confidence is great for Butler&Stag and we will be happy to help in the future.....
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Neil and James were both really helpful and very easy to work with on the sale of our flat. They helped us get through our sale and were very prompt at responding to any queries we had. They also offered good advice on our purchase as well....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Alex, Thanks for your review, Very happy that we could help with the sale of your flat, we always will aim to respond to any queries as quick as possible, to make it as smooth of a process as we can. Kind Regards BUTLER&STAG....
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
The whole team at Butler & Stag were brilliant, and helped me throughout the process. Emily and Neil were great to deal with, and Jaime has been superb in dealing with any queries I've had. A massive "thank you" to you all!...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Anna, Thank you for your review, very happy you were please with how the process went. I hope everything is great with your new home. Kind Regards, BUTLER&STAG....
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Highly professional service. Jaime was always prompt replying to emails, any issues dealt with straight away - even during her day off! Highly recommended ! Thank you !...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Laurene, Thank you for taking the time to write us a review, Very happy you were pleased with the service we provide , as we will always aim to answer any queries and resolve any problems as soon as possible. Kind Regards BUTLER&STAG....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
James Brough was proactive in pushing the sale forward contacting both the seller's and our own solicitors during the exchange process on numerous occasions . Very well done and thank you for getting us to completion on time....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi, Thank you for your great review, will we always aim to push a sale forward at a good pace, as it is important to us that the process can go as smooth and as easy as possible. Kind Regards BUTLER&STAG....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Butler & Stag are the best agency that I worked with so far! James and Neil have been extremely helpful throughout the process of buying and selling in a chain where 3 properties were involved.£ They have managed to find me the dream home and got an offer on my property over the asking price in 2 weeks. The process was very transparent and clear from the beginning. I highly recommend them to anyone that would like to sell or let....
read full review
Comment on agent fees
Very fair for the service provided and transparent
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Mahide, That is such a lovely review, we were so please to be able to assist you in the selling and buying of your properties.And that we could make this a quick and easy process for you. Kind Regards BUTLER&STAG....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Neil was helpful for me as a purchaser in pushing things forward with a number of issues that arose so we were able to beat an important deadline....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi, Thank you for your comments, I'm glad you were happy with the service that we provide, as we will always try our best to meet both the purchaser and seller's needs. To make the sale as smooth as possible throughout. Kind Regards BUTLER&STAG....
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
It's very simple.... straight up, helpful, honest, hard working, professional and decent...... The process was actually a pleasure from start to finish. Without going too gushy, I would not hesitate to work with the Butler and Stag team again.......
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
View all comments (1)
Hi jim, Thank you for your kind words,.I'm glad this was a smooth process for the both of us. We would be more than happy to work with you again in the future. Kind Regards BUTLER&STAG....
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Highly professional service. Patient throughout a drawn out process. Successful in getting my sale done with all parties happy. Would definitely recommend them to others....
read full review
Comment on agent fees
Fair and transparent fee structure
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
View all comments (1)
Hi, Thank you for your review, very happy that we got there in the end as you know not everything is always straight forward when it comes to selling a house. But will we always aim to make this as smooth as a process as possible. Kind Regards BUTLER&STAG....
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Would definitely recommend both Alfie and Michael to anyone wishing to sell in the East London area. Not only I got an offer within 2 weeks of listing with them, we managed to complete a chain sell in just under two months!! They made sure everything was kept up to date and on schedule with their daily follow-ups to all 3 solicitors involved, other estate agents and building companies (none of that they had to do as part of the sale agreement). Great job guys and well done!...
read full review
Comment on agent fees
very competitive
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
View all comments (1)
Hi, Such a lovely review, were so happy that we could make this such a quick and easy process for you. We will always go above and beyond to make sure the completion of a sale runs smooth. Kind Regards BUTLER&STAG....
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
Jamie was incredibly helpful and accommodating. She helped navigate confusing pieces, especially for me (I'm American and new to the UK leasing process). She was patient and very responsive. I highly recommend anyone to work with her and Butler rand Stag!...
read full review
Comment on agent fees
Fees were totally reasonable
Was this helpful? Yes
Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
Faultlessly professional people in a very superior Estate Agency. Quick and easy negotiations with seller and great communication with us. Neil arrived at our house just as we were about to lock up for the last time with a bottle of champagne. Our other agent who earned considerably more didn't communicate in any way after they got their cash!! I cannot recommend BUTLER STAG enough. We bought our flat through them but our house was sold through another agent....regrettably. Well done guys and th...
read full review
Comment on agent fees
We didn't pay.
Was this helpful? Yes
By: BUTLER & STAG
Feb 29, 2016
View all comments (1)
Dear Cressida, Thank you so much for your feedback. We are delighted you were happy with the service and pleased that we could assist in securing your perfect property. Good luck on the south coast in your new home, hopefully speak again soon. Kind Regards, Neil....
Feb 26,2016
Minithumbdown
By:
Feb 26,2016
0 people found
this helpful
Jaime is an outstanding professional who has consistently delivered a first class service to us. We own a property and live out of town so having someone 'local' who can support us to a high standard is absolutely vital. Jaime has met this need on every occasion in a timely and efficient manner and has often gone the extra mile to help. Jaime is a significant factor in why we are very happy with the level of service we receive from Butler & Stag....
read full review
Was this helpful? Yes
By: Neil Leahy
Mar 01, 2016
View all comments (1)
We are delighted you are happy with the service Jason, thank you for your kind words.....
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
Neil and Jaime (and also Sam, not listed under staff members) were great to work with - always friendly and responsive and made everything run smoothly. They found us some great tenants, and I am confident leaving our property in their hands (as managing agents) while we move abroad....
read full review
Comment on agent fees
Very reasonable compared to other high street agents, especially given standard of service
Was this helpful? Yes
By: Neil Leahy
Mar 01, 2016
View all comments (1)
Dear Anja, thank you for the great review it is a pleasure doing business with you. Best of luck on your move abroad! Team B&S....
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
Butler & Stag look after a number of properties for our different clients. They are incredibly professional, attentive to the clients needs, fair and supportive of the tenants and they have an in-depth knowledge of the local area. Most importantly, they feel nothing like stereotypical estate agents. Neil, Jaime, Olivia and the rest of the team it's a pleasure to work with you all. Thank you....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I have been a tenant with Butler & Stag for 19 months and they have been excellent in looking after us and the property we let. Any issue which has arisen (due to being in a shared block mainly) is quickly and politely dealt with. Response time is exceptional in all cases and the team are always very communicative, friendly and willing. Best letting agents I've ever had the pleasure of meeting. Keep it up :)...
read full review
Was this helpful? Yes
Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
I can only tag two staff but we dealt with at least five different people and they were all terrific. Very organised, all knew where things were right away, their communication is excellent and they were very supportive from the beginning. It took a long time to sell our flat (due to timing issues) and they were always tolerant, never tried to push us into decisions we weren't comfortable with, and eventually their patience was rewarded and we've finally exchanged. We really appreciated their ad...
read full review
Was this helpful? Yes
Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
this helpful
I have just exchanged and am about to complete on my first property purchase, after several attempts with other agents. I've dealt almost exclusively with Liam since my first viewing of the property and have been extremely happy with the service he's provided. There were a few delays along the way but I always felt that Liam was completely honest about the situation and was very good with keeping me up to speed with updates as soon as he heard anything, so I didn't ever get cold feet or lose f...
read full review
Was this helpful? Yes
Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
Excellent service, very hands-on, able to let out my property real fast, as promised! Great and regular communication. Prefer independent companies over the big chains! Highly recommended to use!...
read full review
Was this helpful? Yes
Aug 04,2015
Minithumbup
By:
Aug 04,2015
0 people found
this helpful
I bought a flat through Butler & Stag and dealt with them over several months during the process. They were helpful, polite, patient and efficient. Moving house is quite a stressful thing, but Liam and Michael made it as easy as it could be and I would definitely work with them again....
read full review
Was this helpful? Yes
By: Michael
Aug 04, 2015
View all comments (1)
Thanks Alex, best of luck in the new place... Michael & Liam....
Areas covered
  • EC2
  • N1
  • E1
  • N16
  • E2
  • EC1
  • E5
  • EC3
  • E8
  • E9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£231,000
  • Max: Β£1,100,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 1 25 0 50 0 29 0 4 0
Liam Gaffey - no image available Liam Gaffey
Sales Consultant
8 reviews

About Liam No description set View full profile
Neil Leahy Neil Leahy
Director
72 reviews

About Neil No description set View full profile
Jaime Willitts Jaime Willitts
Lettings administrator
26 reviews

About Jaime No description set View full profile
James Brough - no image available James Brough
Senior Sales Consultant
33 reviews

About James No description set View full profile
Sam Day - upload your photo Sam Day
2 reviews

About Sam No description set View full profile
Michael Woolley Michael Woolley
Director
20 reviews

About Michael No description set View full profile
Emma McKie - no image available Emma McKie
Lettings Consultant
1 reviews

About Emma Following three successful years working in one of London's finest restaurants, Emma has adapted her first class customer service skills to the lettings industry with fantastic results. Emma is an exc View full profile
Olivia Giacon - no image available Olivia Giacon
Lettings Consultant
2 reviews

About Olivia No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Sales
2% plus VAT Sole Agency
2.5% plus VAT Joint Sole Agency
3% plus VAT Multi Agency

Lettings
10% plus VAT Let Only
12% plus VAT Rent Collection
15% plus VAT Management
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

Complaints Procedure

CUSTOMER COMPLAINTS HANDLING PROCEDURE



As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:

? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:

Butler & Stag 96a Curtain Road, London, EC2A 3AA

? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

? If you remain dissatisfied with the result of the internal investigation, please contact Butler & StagҀ™s Director Neil Leahy who will review the complaint.

? Following the conclusion of our in-house review we will write to you with a final written statement.

? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 Ҁ“ 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry