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Burchell Edwards

1 York Road Erdington, Birmingham
West Midlands
B23 6TE

01213 736320
Jun 17,2017
Minithumbdown
By:
Jun 17,2017
0 people found
this helpful
This is the worst Estate Agents in the world. They are also dishonest. Trying to sell a house that wasn't ready to be sold and kept us hanging in for 6 months. We pulled out in the end. From their mortgage advice to in branch staff....rubbish ....
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Comment on agent fees
Don't know, was a buyer but wouldn't go to them to sell anything
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
2 people found
this helpful
STAY CLEAR! I was a prospective buyer and encountered numerous problems with this estate agent. I would be here all day if I listed the problems. Overall poorly run, poor staff, shocking levels of customer service. You have been warned!...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 27,2017
Minithumbdown
Steve
By:
Jan 27,2017
2 people found
this helpful
I have arranged viewings with various estate agents and was appalled by the shocking way Burchell Edwards treat their prospective buyers. Staff took days to arrange viewings, had to be chased as they would not call you back when they said they would, were abrupt, unreliable and downright rude on the phone and generally had a completely don't -care attitude. We arranged what we thought was a simple viewing for one property (waiting over a week) only to find that 16 people had been invited to an ...
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Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
4 people found
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mor...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 18,2016
Minithumbdown
craig
John
By:
Feb 18,2016
2 people found
this helpful
shockingly bad service. Tried to acquire a property through this agent that had been on the market for a while. They were not very good at returning calls or keeping me updated on the offer progress. Was messed around with how my offer was dealt with. I felt that they were borderline breaking financial ombudsman guidelines and it seemed as though the main aim was to benefit themselves and not the vendor or the buyer. This agent will accept an offer, remove it from the market and still offer it t...
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What agent could do to change your mind?
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 08,2014
Minithumbup
Daniel
Will Griffin
By:
Aug 08,2014
0 people found
this helpful
Dan and Will were both friendly and approachable. They offered a professional service and let the house at a competitive price with minimal downtime. I would recommend them....
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Was this helpful? Yes
Jul 21,2014
Minithumbup
Will Griffin
By:
Jul 21,2014
0 people found
this helpful
Will was very helpful as it was a bit of a rush. However I have still not had an inventory. Also was not informed that it was pay as you go electric before I moved in. Plus there was a need to get authority to park. Finally I have no keys to open the windows, this may be down to the landlord. regards Graham...
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Was this helpful? Yes
Jul 21,2014
Minithumbdown
Daniel
By:
Jul 21,2014
2 people found
this helpful
The agents were very slow in responding to my calls during the vetting process Incorrect information was entered on to the documents, Inventory, Invoice etc... and this has taken time to rectify...
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Comment on agent fees
The fees were not explained in full They are too expensive for the level of service provided
Was this helpful? Yes
May 21,2014
Minithumbup
Liam
By:
May 21,2014
0 people found
this helpful
Great service with friendly and professional staff. I needed to move quickly and the Burchell Edwards was very efficient at getting everything sorted. Liam was a true professional who provided great advice, prompt responses to all my queries, he was also helpful and honest and as a result I found a lovely house to rent. I would definitely recommend this branch to anyone looking to rent or buy....
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May 21,2014
Minithumbup
Liam
By:
May 21,2014
0 people found
this helpful
Highly recommend Liam, always professional and asked questions thoroughly and prompt in taking action. He was very attentive, put in a lot of effort and patience throughout the whole letting process and found me an amazing place. What I think stands out most about Liam is that he genuinely cares about his clients and it shows. I appreciated his enthusiasm and how he communicated and I would definitely consider him again. Thanks! -...
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Jan 14,2014
Minithumbdown
By:
Jan 14,2014
0 people found
this helpful
Today is the 52nd day after end of the letting property through this agency. So far I have not received the deposit....
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Was this helpful? Yes
By: Daniel
Jan 14, 2014
View all comments (1)
Hi Miroslav, I apologise for the inconvenience and difficulties you are experiencing. Although I have spoken to yourself and your co-tenant regarding this issue I just wanted to clarify that this timescale is not unheard of in the deposit claim process. It can take up to 3 months for the deposit process to be completed and paid out. I had previously advised your co-tenant that the deposit had been requested on your behalf and we were awaiting a response in order to proceed further with reclaimin ...
Sep 07,2013
Minithumbup
Liam
By:
Sep 07,2013
0 people found
this helpful
To Whom it may concern, I would like to give my views on Liam, as i have taken a property from the agency he works for.This gentleman was very good with his customer service,very professional and helpful from start till the end .I was very pleased with the way he handle my case.In my view i would just like to bring it forward to your attention . Many Thanks Anna Tarka...
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Jul 28,2013
Minithumbup
Daniel
By:
Jul 28,2013
0 people found
this helpful
Looking to let my property out for the first time and naturally went to the agents that I saw had the most boards in the area as that usually suggests they would be the better agents in the area. As I am moving out of the city, I wanted to make sure I had the right agents on the job. Daniel came out to meet me at my property and I was very impressed. I could list a bunch of superlatives but to keep it to the point he was very approachable and likeable which was a breath of fresh air from the dir...
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Jul 24,2012
Minithumbdown
By:
Jul 24,2012
2 people found
this helpful
The description of the property was totally inaccurate. Garage? No! Fridge Freezer? No. Cooker? No! Washing machine? No! All supposed to be in the property but not. Don\'t seem to bother finding out anything about the properties the let. You do get nice pictures of the sign for The Fort and the Bullring - Why? One of the documents we were asked to sign was supposed to be to agree to taking over the gas and electricity supply, in fact it was a form to switch supplier. Obviously this was their &qu...
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Jun 25,2012
Minithumbup
Daniel
John
By:
Jun 25,2012
2 people found
this helpful
I recently let a property with my husband after moving up from London for a job relocation. We wanted to rent before purchasing as we did not know the area. John and Daniel were brilliant in the office and really helped us out offering great advice on location etc. After moving into the property, any issues we had were sorted out very quickly. We have been renting there over a year now and the property has been looked after really well and issues we have had have been sorted out very quickly. We...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
20% customers were satisfied with fees 43% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 5 2 0 0 0 0 0 5
Peter Elson - upload your photo Peter Elson
4 reviews

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John  - upload your photo John
3 reviews

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Daniel  - upload your photo Daniel
4 reviews

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Victoria Block - no image available Victoria Block
Senior Lettings Negotiator
5 reviews

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Liam  - upload your photo Liam
3 reviews

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Jasmine Beeching - no image available Jasmine Beeching
Lettings Manager
17 reviews

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Will Griffin - upload your photo Will Griffin
2 reviews

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Steve  - upload your photo Steve
1 reviews

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craig  - upload your photo craig
1 reviews

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