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No description available.
Burchell Edwards

4 Grosvenor Road Butterley, Ripley
Derbyshire
DE5 3JF

01773 748807

Feb 03,2016
Minithumbdown
By:
Feb 03,2016
0 people found
this helpful
Simply do not care.....looking at moving again after the property I moved into through Burchell Edwards was found to have some serious 'quirks'-none of which they cared about resolving, meaning that I have to go through the expense and time of moving again six months later. Could have saved myself the time by NOT USING BURCHELL EDWARDS. Please don't unless you like wasting money and time and being left under no illusion that your custom doesn't matter....
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Comment on agent fees
Terrible.
Was this helpful? Yes
Feb 01,2016
Minithumbdown
By:
Feb 01,2016
1 people found
this helpful
Awful. Great customer service up until the point they'd had my money; didn't want to know afterward! Can't recommend at all if you want an agent that will actually act on your behalf or care in any way at all! Feel like paid a fortune just to be left hanging.Avoid....
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What agent could do to change your mind?
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Comment on agent fees
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Charlie and the team at Ripley were more than helpful and sorted out everything for me This is the second property they are letting for me Very professional and helpful...
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Comment on agent fees
Good
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Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
All the team worked hard to win us over and then market our property to find an ideal tenant. Charlie has been especially helpful and her cheerful manner with attention to detail has provided a great deal of comfort within a seamless professional process. In short, Delighted....
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Comment on agent fees
Good
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Was really helpful with everything to do with the viewing and sorting the tenancy agreement. Replied as fast as possible to questions and help with the application. Was very fast at sorting everything out and getting it completed with no delays. Everything ran smoothly and great communication. Overall brilliant....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
I've been very pleased with the way Burchell Edwards have dealt with my letting so far, all staff have been kind and helpful at all times, trying their best to answer all questions. Charlie has dealt with my case, and she has been professional and friendly throughout. Nothing has been too much trouble....
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Comment on agent fees
Comparable to other agents, but still seems like a lot of money to pay for admin.
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Jan 16,2016
Minithumbup
By:
Jan 16,2016
0 people found
this helpful
Thank you to Charlie for making this a swift, easy process. While professional she was also friendly and managed to answer any questions Β°Γ…ΒΈΓ‹Ε“Γ’β€šΒ¬...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2015
Minithumbup
By:
Dec 15,2015
0 people found
this helpful
Charlie has been extremely helpful and professional throughout the rental process. She has explained the letting process very clearly to someone who has never rented before. Her help in passing information to and from the landlord has been invaluable, especially after a bad experience with another letting agent. I would definitely recommend Burchell Edwards(Ripley) and especially Charlie to anyone wishing to rent a property....
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Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
Agents confident about rental market value of property and had a list of potential tenants ensuring prompt renting of property Good communication and excellent service...
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Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
Charlie has been incredibly helpful. We had had a couple of bad experiences being messed around with by estate agents in the week leading up to this (including Richard Savidge, who were incredibly rude and unprofessional), but Charlie was very honest and clear with us and went out of her way to make us feel comfortable. She was friendly, accommodating and upfront about everything and we couldn't be happier with the service....
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Comment on agent fees
Comparable to other estate agencies, but still unnecessary in my personal opinion.
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Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
Absolutely wonderful experience with them all thanks to Charlie she made it possible for me to have my own house!...
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Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
Great service and all checks were done amazingly quickly,left me loads of time to view the property and i didnt feel any pressure to sighn the agreement.over all a pleasant experience...
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Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
Brilliant communication, replies to concerns straight away been a delight to deal with. Glad to know if i have any problems i feel i can contact her. fast efficient and polite and hope to keep dealing with her thought out our tenancy....
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
All the staff were very helpful, prompt and professional from the first phone call to renting out within 10 days...
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Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
I dealt with charlie howe and she was very well presented, professional at all times and took into account mine and my son's needs whilst explaining the property in detail and showing us around making sure it was the well suited property for us. She has been very helpful during the process emailing regularly making sure I have all the information I need. Overall a brilliant agent to deal with....
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Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Charlie has been excellent form a customer perspective. She made contact initially to offer a joint agent approach as she had noticed that the agents we were using hadn't been successful in finding a tenant. From this point on she has kept us informed on a regular basis on prospective tenants and gave feedback that was useful after each visit had taken place. She provided answers quickly to any questions raised and has been a great go between in the negotiations to obtain a tenant for us. I wou...
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Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
Charlie listened to and fully understood our requirements. She has been very efficient and professional in dealing with our tenancy. Would not hesitate to use them again excellent service....
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Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
I have been very well looked after by the team at Burchell Edwards, the viewing went very well and Kelly was eficiant and friendly when she showed me the property. Charlie was very professional and helpful, I was kept up to date via email on the progress of my tenancy application and Charlie answered any questions I had with a speedy response....
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Aug 10,2015
Minithumbup
By:
Aug 10,2015
1 people found
this helpful
Burchell Edwards found tenants for 2 out of 3 properties within a week of advertising. We have been impressed with the number of viewings and the way that Charlie has kept us informed throughout. Thank you!...
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
I always find Burchell Edwards very polite, professional and easy to deal with. Charlie is an asset to their business and I would have no hesitation in recommending their services....
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
Used for tenant find and a high calibre tenant had been to view, checked and accepted all within a couple of days, excellent service....
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Jul 05,2015
Minithumbup
By:
Jul 05,2015
0 people found
this helpful
I can not thank burchell and edwards enough for everything they have done for me, especially charlie who a pleasent ,proffessional ,kind lady she helped me to find a property quickly and always kept in contact with me.she helped through a very difficult time by finding me a suitable property as i am homeless, she explained everything to me including expences. charlie is an assett to burchell and edwards. thankyou...
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Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
Overall she did well, she was clear and made everything understandable, she was a really good help and she told us everything we needed to know....
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Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
The agent Charlie Howe was extremely helpful, polite and professional and made the whole experience really enjoyable rather than stressful as house hunting can be. Everything was taken care of down to helping us find somewhere to park when we came to go through the application. I really can't recommend the Estate Agents and in particular the staff member's services highly enough if you want a stress free house hunting experience that is enjoyable rather than a burden!...
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Jun 23,2015
Minithumbup
By:
Jun 23,2015
0 people found
this helpful
Communication with me was excellent and the service seems to be very professional and friendly. I am however, a new landlord and my property has only just been let and so I am unable to give a long term view upon the service. I also purchased my property through the same branch and the service was very good. I would not necessarily recommend the in-house conveyancing (not at the branch): initial communication was good, but after two weeks I no longer received the promised regular updates....
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Jun 23,2015
Minithumbup
By:
Jun 23,2015
0 people found
this helpful
Couldn't be happier! Excellent customer service and within one week of having our first viewing, we had had our applications accepted and have a set move in date! Couldn't of been easier and anymore hassle free. Excellent!!...
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Jun 21,2015
Minithumbup
By:
Jun 21,2015
0 people found
this helpful
Really friendly and helpful regarding the questions I had. Made the process really simple as it's my first time away from home. No problems at all. Thank you :)...
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Comment on agent fees
Fees were reasonable but wish that when told the cost VAT was included when I was told as I thought I was paying one thing then paid more. I know I'm new to moving & new to fees but like to know exact cost.
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Jun 09,2015
Minithumbup
By:
Jun 09,2015
0 people found
this helpful
Excellent, thorough and fast service. From initial viewing to references completed and having a move in date confirmed was less than a week. Charlie has been a great help with getting questions from the landlord answered promptly....
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Comment on agent fees
I do personally hate the various fees involved in renting a property but it's an accepted part of the industry and will never change.
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Jun 07,2015
Minithumbup
By:
Jun 07,2015
0 people found
this helpful
I have been extremely pleased with the services provided by Burchell Edwards. I purchased through them and then opted for tenancy and property management through them. I have found the whole team to be highly professional and nothing is too much trouble. Communication within the team is very good and everything has been explained at each stage. I would highly recommend this company....
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Jun 07,2015
Minithumbup
By:
Jun 07,2015
0 people found
this helpful
Excellent help & understanding from all who helped. Staff went the extra mile. This was my first foray into renting having just moved to Derbyshire from Lancashire, & starting a new job. Hurdles were cleared with persistence from the team, with communication at it's best at all times....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 83% accuracy of agent's valuations
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Peter Elson - upload your photo Peter Elson
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Victoria Block - no image available Victoria Block
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