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    Kate Addy
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    Peter Elson
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    Reece Allen
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    John
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    Victoria Block
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    Jasmine Beeching
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    Natalie Hudson
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    Dean Gibson
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    Luke unknown
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    Becky
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    Kate Griggs
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    Hannah Smith
Offering outstanding levels of customer service and marketing, all of our Burchell Edwards branches strive to exceed the expectations of our clients. Our expert local knowledge, unrivalled marketing materials, exceptional online presence and an ability to adapt to an ever changing market place means that we are a leading agent when it comes to buying, selling or renting in the Midlands.
Burchell Edwards

Britannia House Station Street Burton-on-Trent
Staffordshire
DE14 1AX

01283 530 169

Sep 30,2016
Minithumbup
By:
Sep 30,2016
1 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh ai...
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Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
Hannah has been a fantastic agent throughout the acquisition of the property. Always helpful, cheerful and professional, even though some aspects of the let didn't go as smoothly as planned, Hannah certainly made the process as easy and smooth as possible. I would certainly recommend her, and Burchell Edwards generally, to anyone looking to rent in the area....
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Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
this helpful
Kate has dealt with 3 Lettings for us now and each time her service has been excellent. She responds promptly to our questions and requests and is a pleasure to deal with making sensible suggestions. For each of our properties she has very quickly found lovely tenants who clearly love their new homes. Kate has matched us well with our tenants. Thank you for a fuss free, no nonsense service!...
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Comment on agent fees
A fair price for a good service
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Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
this helpful
Hannah was brand new (I walked into the office on her first day), and we were her very first let - so she was supported by several other members of Burchell Edwards staff, and to some degree this review therefore reflects our overall experience of the Burton on Trent branch. We were very happy with the support that Burchell Edwards gave us in managing a slightly difficult let complicated by our moving from the Middle East back to the UK, which required some flexibility in the normal tenant vett...
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Feb 03,2015
Minithumbup
By:
Feb 03,2015
0 people found
this helpful
Kate and Becky were very helpful throughout the letting progress, very good communications and updates on a very regular basis, will use again....
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By: Kate
Feb 03, 2015
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Thank you Brian, it was a pleasure to rent your property.....
Jan 11,2015
Minithumbdown
By:
Jan 11,2015
0 people found
this helpful
Well, where do I start! I was impressed.....at first, this soon changed to open mouthed shock at their incompetence. I gave instruction to sell my property through Burchell Edwards and then absolutely nothing happened. The property was not put on the website and I wasn't sent any details to review and approve. I chased and chased for these to be done and to get my property advertised and I was continually fobbed off with excuses why it hadn't been actioned. Eventually it was put on the website...
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What agent could do to change your mind?
This agents fees were very expensive compared to other estate agents.
Comment on agent fees
This agents fees were very expensive compared to other estate agents.
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Nov 05,2014
Minithumbdown
By:
Nov 05,2014
0 people found
this helpful
A property on Henhurst Hill, Burton On Trent came on the market, we put an offer in and was told to go into office the next day to sort my mortgage out with them which I agreed to straight away and had it all approved the same day, Guess what never heard back for 2 weeks and then after we called, we were told the property was sold elsewhere and that they tried to contact us twice and left answer machine messages which had mysteriously disappeared from our phone, After speaking to Luke I asked fo...
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What agent could do to change your mind?
Stay intouch we had all the finances in place and were the first to view the property, we should have been kept in the loop... but totally got ignored - not sure if Estate Agents do favours for a small fee... just not undertsanding how they get away with it.
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Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
this helpful
I needed to find a suitable place to let very quickly (it didn't help that I had to squeeze viewings in around my busy schedule), and I'm so thankful that Natalie was able to take care of all of that for me. She got me in to see the flat the day after it was listed (and showed me some others in the area as well). Very helpful and kind, she did a fabulous job!...
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Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
My husband and I have several properties in Burton that we rent, we have used other agents in the past for a tenant find service but in my opinion the team at Burchell Edwards score 10/10. They work closely with you to understand your requirements, someone is always their to answer any questions you have and to solve any issues that may arise but what impresses me the most is the speed in which they will rent your property. Excellent work, well done to you all...
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Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
Lauren used her initiative to take a sale that was destined for Frank Innes. She called us, got us to sign with you and went all of the way through to finding us a tenant and securing the let. Well done Lauren, in a very reactive market your pro activity has gained a sale for your company....
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Comment on agent fees
Good for service provided
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Oct 03,2014
Minithumbup
By:
Oct 03,2014
0 people found
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We viewed the propety in mind of renting. Lauren was fantastic help, she showed us around and helped with our questions. We decided ee wanted the property instantly and Lauren started the paperwork with us straight away. Lauren has a fantastic shining personailty and a genuine approach. I felt as though she was excited for us to be moving in to the house, which was a lovely approach to have. Lauren helped with all our further queries, she telephoned us with updates on the status of our house. L...
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I was completely over the moon with the service, I couldnt ask for anything else from the agent.
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Oct 02,2014
Minithumbup
By:
Oct 02,2014
0 people found
this helpful
Excellent communication and really went the extra mile to help me out. Explained everything including fees etc very well so I knew exactly what to expect. Very friendly and made sure all my letting needs were met. Would definitely recommend. 10/10...
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Sep 09,2014
Minithumbup
By:
Sep 09,2014
0 people found
this helpful
I would like to write about my experience as a customer of Natalie Hudson at the Burton on Trent branch of Burchell Edwards. In July I ended a relationship and suddenly found myself in need of somewhere new to live for myself and my ten year-old son. We knew we wanted to live at Wyllie Mews since we had lived there before when my son was very young. I called Burchell Edwards and was immediately reassured by Natalie's very cheerful, friendly and professional telephone manner. She then came to sh...
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Sep 08,2014
Minithumbup
By:
Sep 08,2014
0 people found
this helpful
Always providing an excellent service in finding potential tenants for vacant properties as fast as possible so as to maximise income....
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Sep 08,2014
Minithumbup
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Sep 08,2014
0 people found
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Found me a selection of tenant options very quickly and managed the whole process of moving and settling the tenant in with minimal involvement from me. Being a remote landlord this was very helpful....
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Sep 07,2014
Minithumbup
By:
Sep 07,2014
0 people found
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Very happy the service provided by both the lettings company, And natalie herself. Made me feel very valued as a customer, And helped with all enquiried to best of their abilities with a first class approach. All information was made 100% clear, and understandable and she ensured I was completely satisfied at all times during the process of becoming the new tenent of the property. I feel natalie worked very professionally towards myself. And I would definately be more than happy to turn...
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Comment on agent fees
More than happy with the pricing of fees, and was made to fully understand what all payable fees included and what they were for.
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Sep 07,2014
Minithumbup
By:
Sep 07,2014
0 people found
this helpful
Natalie looked after my letting from start to finish and was very professional would recommend Burchell Edwards burton on trent...
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Sep 07,2014
Minithumbup
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Sep 07,2014
0 people found
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As a company they are very efficient in dealing with all aspects of our letting. They found us new tenants quickly and efficiently. Payments and paperwork are prompt, as is all other forms of communication....
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Sep 06,2014
Minithumbup
By:
Sep 06,2014
0 people found
this helpful
I contacted Natalie at Burchell Edwards Burton branch to ask for a viewing on a property I seen on Zoopla. Natalie booked me in to the property the same day, we had a lovely conversation on the phone so Natalie knew the type of property I was searching for. I then received an email from Natalie with a property that she thought would suit my needs (a landlord who would except my dog) she managed to squeeze this viewing on the same day as well. Natalie was very pleasant, polite mannered and profes...
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Comment on agent fees
The fee\'s we paid through Burchell Edwards are a fair amount.
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Aug 25,2014
Minithumbup
By:
Aug 25,2014
0 people found
this helpful
The agent who was dealing with my application , did so with ease . Informed me through the whole process , from the initial application , paperwork , referencing up to the exchange of keys ....
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Aug 20,2014
Minithumbup
By:
Aug 20,2014
0 people found
this helpful
Natalie has been incredible so helpful through the whole process, always there to answer any questions. She has gone above and beyond we would highly reccomend them...
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By: Natalie
Aug 21, 2014
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Thank you so much for your review Sam, it has been a pleasure I'm very glad I've been able to help you all find your perfect place here in Burton.....
Aug 10,2014
Minithumbup
By:
Aug 10,2014
0 people found
this helpful
The agent made the process of renting the property as easy as possible. Paperwork was ready and everything ran smoothly. Did send out letter stating that all utility accounts would be changed for us which didn't happen. Had to do this ourselves which wasn't too much of an issue....
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By: Natalie
Aug 21, 2014
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Thank you for your review Chantelle, I hope you, Dalton and the baby will be very happy in your new home.....
Aug 06,2014
Minithumbup
By:
Aug 06,2014
0 people found
this helpful
I'm really pleased with customer service at Burchell Edwards. Very helpful and friendly. Would recommend that letting agency to everyone....
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By: Natalie
Aug 21, 2014
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Thank you for your review Barbara, we're happy to help and we hope you have settled in well to your new apartment.....
Jul 28,2014
Minithumbdown
By:
Jul 28,2014
0 people found
this helpful
My name is Andrea Evans. The last few months I have been searching for a property in burton on trent as I had the sale of my house going through. I saw a property in May and I remained interested. Since then, sales negotiator dean Gibson has called me when any new properties were on the market. Every time he called he would also try and get me to see the mortgage advisor. I had already expressed that I had it all in place and was not willing to change that. A couple of weeks later, he was sti...
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Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
this helpful
This was my first time letting a property and both Kate and Lauren made the whole process easy and stress free. I'm really confident that they will look after my house and will use them time and time again. They offer a great service and I would recommend them to anyone....
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Comment on agent fees
There was another agency that was slightly cheaper but the girls service outweighed the others. The only thing I would say is make sure people know the fees are before VAT. I didn\'t know until I came to pay.
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By: Kate
Jul 24, 2014
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It has been such a pleasure renting out your beautiful home.....
Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
this helpful
Natalie was great while helping myself and alan set up renting this property any query we had she was more than happy to help and also kept us up to date on the process and kept in touch throughout couldnt have been any nicer or better....
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By: Natalie
Jul 26, 2014
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Thanks for your review Natalie, it has been a pleasure and I am glad you, Alan & Charlie have settled in OK!....
Jul 22,2014
Minithumbup
By:
Jul 22,2014
0 people found
this helpful
Lauren was absolutely fantastic in everyway. Contact was excellent and she was extremely helpful. I honestly don't believe that she could of done any more for us we are extremely happy!...
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Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
this helpful
Natalie and Kate were so kind and friendly , I was having a difficult transaction with another agent and they made everything so easy , very efficient and helpful Great members of your team...
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By: Kate
Jun 25, 2014
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Thank you very much Liz. We hope you are very happy in your new apartment. From Kate and Natalie.....
Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
I was extremely happy with the way I was dealt with. If I move house again I would defiantly go with this company! Natalie was a big help through all the stress and always had a smile on her face Thank you so much for helping me with my move!...
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May 30,2014
Minithumbup
By:
May 30,2014
0 people found
this helpful
They were very polite and professional. Whenever I went into the office to arrange all the paperwork everything went through smoothly and very fast. I did not think Natalie was in training as her ability to carry out the job was very good. Natalie has a great level of customer service and will settle in well to the job role....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £225,000
  • Max: £225,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Kate Addy - upload your photo Kate Addy
5 reviews

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Peter Elson - upload your photo Peter Elson
4 reviews

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Reece Allen - no image available Reece Allen
Lettings Negotiator
1 reviews

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John  - upload your photo John
3 reviews

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Victoria Block - no image available Victoria Block
Senior Lettings Negotiator
5 reviews

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Jasmine Beeching - no image available Jasmine Beeching
Lettings Manager
17 reviews

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Natalie Hudson - upload your photo Natalie Hudson
15 reviews

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Dean Gibson - upload your photo Dean Gibson
1 reviews

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Luke unknown - upload your photo Luke unknown
1 reviews

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Becky  - upload your photo Becky
1 reviews

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Kate Griggs - upload your photo Kate Griggs
1 reviews

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Hannah Smith - upload your photo Hannah Smith
2 reviews

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