Offering outstanding levels of customer service and marketing, all of our Burchell Edwards branches strive to exceed the expectations of our clients. Our expert local knowledge, unrivalled marketing materials, exceptional online presence and an ability to adapt to an ever changing market place means that we are a leading agent when it comes to buying, selling or renting in the Midlands.
Burchell Edwards

Britannia House Station Street Burton-on-Trent
Staffordshire
DE14 1AN

01283 530 169
Website not available

Properties for Sale
Properties to Rent

“ End of tenancy... ”

Aug 14,2018
Minithumbup
By: 'Victoria'
Aug 14,2018
0 people found
this helpful
After having a difficult time with the landlords Alex went up and above for us with ending our tenancy. Can't rate him enough!! Thank you Alex!...
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“ Diligent and responsive... ”

Aug 14,2018
Minithumbup
By: 'Sandra'
Aug 14,2018
0 people found
this helpful
As a landlord, I have had various dealings with a few members of Burchell Edwards staff. I would like to acknowledge the fact that Alexander Orme, the Property Co-ordinator at Gibralter House Burton on Trent is by far the most diligent, responsive and respectful of ...
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“ Best Customer Service... ”

Aug 03,2018
Minithumbup
By: 'Gail'
Aug 03,2018
0 people found
this helpful
I would like to express my gratitude to your staff member David Singh who has shown nothing but professionalism, politeness and always took the time to help with issues I had. Cannot fault his Customer Service which has been excellent throughout our correspondence. David is ...
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“ Deposit Issues... ”

Jul 21,2018
Minithumbup
By: 'Gareth Onions'
Jul 21,2018
0 people found
this helpful
Excellent service . Very helpful and proactive . Job sorted . Not sure why you need twenty words when it is apparent that the customer is happy ....
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“ Excellent... ”

Jul 12,2018
Minithumbup
By: 'Elaine Dods'
Jul 12,2018
0 people found
this helpful
Tabitha could not have been more helpful. Very friendly and quick to come back to you and nothing is too much trouble....
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“ Thank you... ”

Jun 24,2018
Minithumbup
By: 'Rose'
Jun 24,2018
0 people found
this helpful
Thank you for all your hard work on my property recently with having to unfortunately vacate a property. it's greatly appreciated!...
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“ Such helpful lovely people!... ”

Jun 07,2018
Minithumbup
By: 'Laura Winson'
Jun 07,2018
0 people found
this helpful
Tabitha and Tara are two lovely ladies that went out of their way to help me, they stayed in contact called back when they said they would and we're just lovely and helpful every time I spoke to them. They made what could of ...
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“ Landlord Support... ”

May 30,2018
Minithumbup
By: 'GMack'
May 30,2018
0 people found
this helpful
After several adverse property condition reports and associated damage, we decided to serve notice under Section 21 of the Housing act 1988. The support from Burchall Edwards and specifically David Singh, has been excellent in terms of communication, speed of response and coordination with 3rd parties - ...
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Comment on agent fees
respectable
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“ I can't thank her enough!... ”

May 16,2018
Minithumbup
By: 'T'
May 16,2018
0 people found
this helpful
Tara Shipley has been helpful from the beginning. We did encounter several issues with our landlady and she has assisted us with kindness and professionalism. She is very quick to respond, very knowledgeable and polite. She is a great asset to the organisation. Thanks again!...
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By: Fiona Prescott
May 30, 2018
View all comments (1)
Very unprofessional, poor services and a big 'rip off'. Calls are never returned. They lie about monthly checks and allow tenants to breach contract ie having pets in property, repainting walls, stealing items left in the property etc. Stay away from Burchell Edwards. Staff gets changed so often, this agent is a joke. ...

“ Excellent... ”

May 02,2018
Minithumbup
By: 'Elaine Dods'
May 02,2018
0 people found
this helpful
Adeeba Asghar has always been very efficient and helpful with any of my requests and would always keep me informed....
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“ Adeeba Asghar... ”

Apr 30,2018
Minithumbup
By: 'D Wright'
Apr 30,2018
0 people found
this helpful
We experienced a couple of issues with this rental, one quite important, Adeeba was very friendly, knowledgeable and helpful and both issues were sorted as soon as possiblem...
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“ Satisfactory... ”

Apr 27,2018
Minithumbup
By: 'Mohammed'
Apr 27,2018
0 people found
this helpful
Fantastic support received from Mr. Paul waters always. He is easy to talk to and pays huge attention to the needs required. He does not require reminder for a job we entrust him with...
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Comment on agent fees
Good
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“ Excellent... ”

Apr 24,2018
Minithumbup
By: 'Mark'
Apr 24,2018
0 people found
this helpful
Excellent service from David attention to detail and advice was good only downside but was not to do with David was the inventory company missed a couple of things...
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Comment on agent fees
Agent fees could have been less expensive for the inventory check as they missed a couple of things
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“ Feedback... ”

Apr 19,2018
Minithumbup
By: 'B K J'
Apr 19,2018
0 people found
this helpful
My first ever dealing with Tabitha Martindill and she has been very professional with excellent due diligence skills. Good communicator and proactive....
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Comment on agent fees
I don't think Tabitha sets the fees for the agency.
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“ Handling our tentant... ”

Apr 17,2018
Minithumbup
By: 'AJ Sturrock'
Apr 17,2018
0 people found
this helpful
We would just like to thank Tara Shipley and David Singh for all the support and help provided with our rental. Tara for handling throughout tenancy and at the close when we faced tenant issues and David in respect of documentary close out and support ...
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Comment on agent fees
Standard
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“ Great Service... ”

Apr 17,2018
Minithumbup
By: 'Charmaine Sweeney'
Apr 17,2018
0 people found
this helpful
I have been dealing with David Singh for a number of months now as he manages our rental properties. He is always polite, and efficient, dealing with any issues that may occur. Emails are always answered promptly and problems resolved without fuss....
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Comment on agent fees
Good
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“ RENTAL REPAIRS... ”

Apr 14,2018
Minithumbup
By: 'VAL O'KEEFFE'
Apr 14,2018
0 people found
this helpful
VERY HELPFUL AND UNDERSTANDING. HAS REPLIED INSTANTLY TO MY CALLS AND RESPONDED STRAIGHT AWAY TO ANY REQUESTS ALWAYS VERY POLITE....
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Comment on agent fees
GOOD
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“ Very helpful... ”

Apr 13,2018
Minithumbup
By: 'Walter Davis'
Apr 13,2018
0 people found
this helpful
Adeeba was really helpful to me for arranging new curtains for a recently purchased flat. The cost of the curtains was reasonable and Adeeba was helpful to me because I was based far away from Derby where the property is located. Adeeba did all the ...
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“ Nothing was ever too much... ”

Apr 10,2018
Minithumbup
By: 'Kirsty Footitt'
Apr 10,2018
0 people found
this helpful
I'd just like to thank Alexander Orme from the Burton on Trent office who was the property co-ordinater on a property that we rented for 18months, for being such a help and super efficient when ever we needed help or situations arose in our ...
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“ Adeeba has been so helpful with my property and also my mothers house... ”

Apr 10,2018
Minithumbup
By: 'Donna'
Apr 10,2018
0 people found
this helpful
It's so nice to have a contact that will sort out any niggly problems and also to have the same person, whereas before it was a different contact it seemed every month An asset to the company...
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Comment on agent fees
Good
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“ Brilliant Customer Service... ”

Apr 10,2018
Minithumbup
By: 'Gail'
Apr 10,2018
0 people found
this helpful
I have intentionally looked on your site to find an appropriate way to give my opinion on one of your members of staff - Amanda Archer. I have never experienced any customer service as excellent as that which Amanda has continued to provide. I had ...
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“ Section 21... ”

Apr 09,2018
Minithumbup
By: 'Sarah kirkham'
Apr 09,2018
0 people found
this helpful
Tara helped us re tract out landladys section 21, and sorted it very swiftly. I found Tara very attentive and polite....
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Comment on agent fees
Good
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“ Thank you Tara... ”

Apr 06,2018
Minithumbup
By: 'Heather Cleaver'
Apr 06,2018
0 people found
this helpful
Tara dealt with my difficulty swiftly and efficiently. She sort advice, took my details, phoned me back as promised and the problem was fully resolved. I have had dealings with Burchell Edwards for nearly ten years now and have found that this has NOT always ...
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“ Adeeba saves the day... ”

Mar 21,2018
Minithumbup
By: 'No thanks'
Mar 21,2018
0 people found
this helpful
During the intensely frustrating process of attempting to make at least one of my tenants continue to pay their rent throughout the entire period of their tenancy Adeeba is incredibly efficient and manages to get everything done, she's organised all the various hoops I'...
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Comment on agent fees
It is what it is
Was this helpful? Yes
Feb 15,2018
Minithumbup
By: 'Lee'
Feb 15,2018
0 people found
this helpful
Seems a little unfair to have to pick out only one or two staff to recommend, because I have over the years had excellent service from several of the staff at this branch. Most recently (last September) they surpassed themselves, finding me a new set ...
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Comment on agent fees
Fee is very reasonable and fair.
Was this helpful? Yes
Feb 14,2018
Minithumbup
By: 'Baillie Homes Ltd'
Feb 14,2018
0 people found
this helpful
Good consistent service and communication from Mary and the letting team. We have used the letting service for a number of years and look forward to continuing to do so....
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Comment on agent fees
happy with fees
Was this helpful? Yes
Dec 13,2017
Minithumbup
By: 'JTG'
Dec 13,2017
0 people found
this helpful
The lettings staff could not have done more for us - found us a good tenant very quickly and we have had no issues since! Inspections are done when they are supposed to be and I am not chasing for things like I have had ...
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Comment on agent fees
good
Was this helpful? Yes
Dec 04,2017
Minithumbup
By: 'Tim'
Dec 04,2017
0 people found
this helpful
I have been very pleased with the way Adeeba has looked after my account. From my previous awkward tenant to sorting immediately my issue with a float when I shouldn't have one. Excellent service....
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Comment on agent fees
Good
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Nov 14,2017
Minithumbup
By: 'Marie'
Nov 14,2017
0 people found
this helpful
Adeeba went above and beyond to help with a boiler repair she kept me constantly updated and I can't thank her enough...
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Nov 01,2017
Minithumbup
By: 'Caroline'
Nov 01,2017
0 people found
this helpful
Adeeba's patience and persistence have been of great value to me and I have appreciated her timely communication about deposit issues...
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Comment on agent fees
Ok
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £225,000
  • Max: £225,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 30 2 0 0 0 0 4 4

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