Bruten & Co Ltd
1.3/5, 60 reviews
10% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
35% lettings fee satisfaction



Property Features

BRUTEN & COMPANY is a proactive Family Firm of Estate Agents, with an a proven track record in selling and letting properties within your locality, often for record prices. show more BRUTEN & COMPANY is a proactive Family Firm of Estate Agents, with an a proven track record in selling and letting properties within your locality, often for record prices.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £500,000 £500,000
Lettings 0% 35% £1,100 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 6 5 39 0 2 0 0 0 7
Areas covered
Address

4A Wellington Terrace
Notting Hill Gate,London
Greater London
W2 4LW
020 7229 9262

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“LANDLORDS AND TENANTS STAY AWAY AT ALL COSTS!......”

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Nov 10,2023
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georgina
By: 'Jeannette D McLaughlin'
Nov 10,2023
0 people found
this helpful
LANDLORDS AND TENANTS STAY AWAY AT ALL COSTS!! Brutens found me tenants for my parking spot twice. Each time, the tenant stopped paying rent before the tenancy ended and disappeared. The tenants also did not return my FOBs for opening the garage doors. Brutens held ...
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“dedication and hard work truly impressed...”

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Aug 24,2023
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georgina
By: 'Zack Miller'
Aug 24,2023
1 people found
this helpful
I highly recommend this estate agent! They went above and beyond to assist my daughter in finding an apartment in London. The agent's dedication and hard work truly impressed us. My wife was thrilled with the level of service provided and my daughter happily settled ...
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“Were very helpful. and professional. Answered......”

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Aug 13,2023
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georgina
By: 'Maria'
Aug 13,2023
1 people found
this helpful
Were very helpful. and professional. Answered my questions with patience ....
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“WARNING - TOXIC AND INCOMPETENT!!!...”

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Feb 20,2021
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georgina
By: 'JCM'
Feb 20,2021
0 people found
this helpful
WARNING - DO NOT WORK WITH THEM!!! Like everyone else, if I could have given zero stars, I would have. Georgina is incompetent, unhelpful (in fact her conduct may even be actionable), rude and arrogant (for what reason, I cannot fathom given her incompetence). She ...
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“Zero stars...”

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Jan 25,2021
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By: 'Giovanni'
Jan 25,2021
1 people found
this helpful
You should deal with these people in the same way you would with a common criminal. Every single interaction with them is needlessly aggravating. Dishonest, rude, arrogant and incompetent....
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“Every single interaction with these people ha......”

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Aug 18,2020
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By: 'RB'
Aug 18,2020
1 people found
this helpful
Every single interaction with these people has been a time consuming nightmare. They are utterly unprofessional, incompetent and rude. Not a surprise they had already been kicked out the property ombudsman: https://www.lettingagenttoday.co.uk/breaking-news/2015/9/property-ombudsman-expels-central-london-letting-agency?source=related_articles...
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“Please avoid at all costs! They will do whate......”

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Jun 27,2020
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Sam
By: 'Amir'
Jun 27,2020
0 people found
this helpful
Please avoid at all costs! They will do whatever it takes to take your deposit money. One example they did was asking for a professional cleaning before you terminate your rental, whereas the place wasn't professionally cleaned (repaint back the wall, fix the tiles, etc.). ...
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Was this helpful? Yes

“If I could give zero stars I would. Georgina and ......”

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Jan 03,2020
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georgina
By: 'Anonymous'
Jan 03,2020
2 people found
this helpful
If I could give zero stars I would. Georgina and Jolanta are both an absolute nightmare to deal with. How this agency still exists is a mystery. Agent of the year award? When? What year? 1980? This is obviously made up. You will never get anywhere ...
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“WARNING AVOID!!! Don’t waist your time nor yo......”

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Jul 23,2019
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georgina
By: 'Le'
Jul 23,2019
1 people found
this helpful
WARNING AVOID!!! Don’t waist your time nor your money with them. My flat got flooded and they have done nothing it’s shocking! They have ruined my entire life in London. I moved 10x in three months because of Bruten and co. They have ...
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Attachments

Review file
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“Avoid at any cost...”

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Oct 09,2018
Minithumbdown
By: 'C.'
Oct 09,2018
2 people found
this helpful
Always lazy to help, very unprofessional and will rip you off when you move out justifying charges from your deposit that don't make any sense: £20 to remove the Wifi box that you left behind for the next tenant, £55 for a new mattress cover, £67 to re-wipe ...
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Comment on agent fees
bad
Was this helpful? Yes

“Totally unprofessional...”

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Jun 20,2018
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georgina
By: 'Irene'
Jun 20,2018
2 people found
this helpful
We have been with the for 7 years as we wanted to stay in the area.When asked for a reference letter they said they could not provide us with one (even though we were renting a flat from a landlord that was working with them). ...
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Comment on agent fees
Too much money for nothing. They are extremely late and impose unnecessary controls to get more money.
Was this helpful? Yes

“If you ever decided to use their service, DO NOT ......”

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Jul 21,2017
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georgina
By: 'Victim'
Jul 21,2017
5 people found
this helpful
If you ever decided to use their service, DO NOT DO SO and back away IMMEDIATELY. They are bullish and will do whatever it takes to dig out money from your pockets. One case for me was when they promised to improve the toilet as ...
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Comment on agent fees
Where do I start?
Was this helpful? Yes

“Just got off the call with Jolanta - she is ......”

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Jul 10,2017
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Jolanta
By: 'Communication'
Jul 10,2017
9 people found
this helpful
Just got off the call with Jolanta - she is extremely rude and does not even bother listening to the query that the tenant has. She threatened to hang up several times during a conversation and I have emailed her saying what is the check ...
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Comment on agent fees
It does not matter because they will run behind you when they want you to make the deal but after that do not expect any kind of help from these guys because they make up rules along the way
Was this helpful? Yes

“Georgina who is the wife of the owner is very ......”

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Sep 09,2016
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georgina
By: 'Brut'
Sep 09,2016
3 people found
this helpful
Georgina who is the wife of the owner is very very rude and disrespectful human being , she thinks she knows everything , she has no human decency has no manners and speak to people how she like , I worked there for a week which she started ...
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Comment on agent fees
Terrible big fat waste of my energy.
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“This agency is the worst of the worst!You might ......”

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Sep 07,2016
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By: 'Boris'
Sep 07,2016
10 people found
this helpful
This agency is the worst of the worst! You might think that comments like the ones on this website could be highly biased. However their consistency should make you think the opposite. They are actually all true. It is amazing to see that all staff ...
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Was this helpful? Yes
By: Sally
Jan 14, 2023
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There are no words for how vile this couple are. In all my years I have never dealt with such unpleasant and unprofessional people. They have been my agent for my property in central London and have: - exposed confidential health information about my family to our tenant - failed to carry out a single maintenance check to my property - shouted several times at me and pointed finger at my face during disagreements - defamed my character by saying completely untrue things about me to my tenan ...

“Please avoid this agency like the plague if you can!! ......”

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Apr 30,2016
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Jolanta
By: 'TS'
Apr 30,2016
11 people found
this helpful
Please avoid this agency like the plague if you can!! The apartments let out by the agency are unfortunately very nice and well maintained: that's about the only positive comment I can write about the agency. From the first day onwards, the attitude is to ...
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What agent could do to change your mind?
The agent's fees is fair
Attached Filesnbsp;
Comment on agent fees
The agent's fees is fair
Was this helpful? Yes

“STAY AWAY. Tenants and landlords alike. If I could give ......”

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Apr 30,2016
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Jolanta
By: 'Londoner'
Apr 30,2016
10 people found
this helpful
STAY AWAY. Tenants and landlords alike. If I could give no stars, I would. The agents are very unprofessional and try to charge for every little item. They are why we moved away. The Property Ombudsman actually removed Bruten's membership last year in August after ...
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“I too unfortunately read all the bad reviews after I ......”

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Oct 21,2015
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Sam
By: 'If'
Oct 21,2015
10 people found
this helpful
I too unfortunately read all the bad reviews after I had given the deposit and was shocked to realize that all these bad things were going to happen to me too. First, I was treated very rudely by Mr Sam Jones who "threatened" me that ...
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What agent could do to change your mind?
You are supposed to be the mediator between Landlord and Tenant, and not leech off the tenant's money for the sake of the Landlord and then put some in your pocket. So stop stealing money. Stop being rude. Answer emails. Treat all clients with respect: remember that the tenants are clients and without them you cannot work for the Landlord ! ! !
Attached Filesnbsp;
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“Worst experience of my life. I read the reviews after ......”

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Oct 06,2015
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georgina
By: 'Iris'
Oct 06,2015
14 people found
this helpful
Worst experience of my life. I read the reviews after I put the deposit down and had to just hope those things didn't happen to us. But it did. We've experienced pretty much everything the bad reviews have said. The letting manager was the worst ...
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What agent could do to change your mind?
- Please stop taking large amounts of money unethically from customers - Please check your documents before sending them - they have too many mistakes - Please don't make us correct your documents - Please train staff on how to read emails - Please stop lying or hiding important information - Please take a course on how not to be rude to people - Please stop treating customers like dirt I would have listed things that would be helpful to them but I just don't think they have the capacity to improve because it's that bad. Georgina Blausten shouldn't be allowed to stay in business. I hope they get fined, close down and never be allowed to reopen business again.
Attached Filesnbsp;
Was this helpful? Yes
By: Gia
Jan 20, 2016
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Hi Iris Have they protected your deposit into government scheme? If they did not you have a court claim against them in up to 3 times of amount of your deposit. Make a money claim in court and find info online about it. The Judge is always on side of tenants! ...

“I rented a property through Brutens for one year and ......”

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Aug 20,2015
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Sam
By: 'Martin'
Aug 20,2015
8 people found
this helpful
I rented a property through Brutens for one year and the contracting process was quite alright. Although, during the 2 months prior to me vacating the property Mr Sam Jones was showing the property but not closing the door after him, leaving the property insecure. The ...
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“Brutens are unprofessional and bully customers, from the first until ......”

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Jul 02,2015
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georgina
By: 'Adam'
Jul 02,2015
6 people found
this helpful
Brutens are unprofessional and bully customers, from the first until the final day of your contract. Sam Jones threatened me by saying that I would lose my property if the holding deposit wasn't paid in the day my offer got accepted, while Georgina constantly bullies ...
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”

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May 15,2015
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georgina
By: 'Brutens'
May 15,2015
9 people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs. Try ...
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”

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May 15,2015
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georgina
By: 'Brutens'
May 15,2015
1 people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs. Try ...
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What agent could do to change your mind?
Bruten & Co lacks a basic level of human decency. They could do better even they strive for manners and act fairly.
Attached Filesnbsp;
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“I've been having an abysmal experience with Brutens so far.......”

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Dec 05,2014
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Katie
By: 'Rui'
Dec 05,2014
8 people found
this helpful
I've been having an abysmal experience with Brutens so far. Having rented a property with Brutens, I requested a copy of the building's key in order to provide my cleaning lady with it. Brutens insistently refused to provide me with a backup key as I'm ...
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What agent could do to change your mind?
Brutens Letting management does nothing to help their customers, insistently refusing to provide basic services which fall under their obligation. I strongly recommend staying away from Brutens.
Attached Filesnbsp;
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“I'm writing this review to inform you that on Thursday (18/ 09/2014) ......”

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Sep 23,2014
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Sam
By: 'Faranak'
Sep 23,2014
10 people found
this helpful
I'm writing this review to inform you that on Thursday (18/ 09/2014) I made an offer on 3 peters court for £265.00 PW to their employee Sam James and on Friday (19/ 09 / 2014) I went to their office and paid £433.00 as one week rent + reference check fee + commission fee. Today (22/ 09/2014) I ...
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Comment on agent fees
they took extra ‚£84.00 for referencing fees which it is land lords duty to pay not the tenant.
Was this helpful? Yes

“I read these reviews only after my dealings with Bruten's ......”

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Aug 12,2014
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Gordon
By: 'Kelly'
Aug 12,2014
7 people found
this helpful
I read these reviews only after my dealings with Bruten's and I had to laugh - this agency certainly deserves its terrible rating! Gordon Blausten was unprofessionally rude to me throughout the process of attempting to purchase this property. He cajoled and belittled all involved ...
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What agent could do to change your mind?
Been nice to me - simple as that!
Attached Filesnbsp;
Comment on agent fees
If he hadn't insulted me, I would have actually purchased the property within a few days' time.
Was this helpful? Yes

“extremely rude, no skill, put a lot of pressure on ......”

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May 29,2014
Minithumbdown
By: 'binx'
May 29,2014
10 people found
this helpful
extremely rude, no skill, put a lot of pressure on your shoulder if you are a tenant If you have time and money to loose I recommend them ! Please DO NOT go on this agency...
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“These are the rudest, useless and most unprofessional letting agents ......”

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Feb 03,2014
Minithumbdown
By: 'Acato'
Feb 03,2014
10 people found
this helpful
These are the rudest, useless and most unprofessional letting agents I have ever come across in London. From the receptionist person who answered the phone, to the letting manager and to the wife of the owner are all a bunch of useless cowboys. I do ...
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“I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER ......”

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Sep 27,2013
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By: 'George'
Sep 27,2013
11 people found
this helpful
I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER HAS BEEN DECEIVED BY THESE CROOKS PLEASE FEEL FREE TO JOIN ME. ( you can email me on [email protected] ) These people ripped me off 700 gbp almost. After taking the intial safety deposit to take ...
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What agent could do to change your mind?
THEY ARE CROOKS. KEEP AWAY
Attached Filesnbsp;
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By: ali
Dec 10, 2013
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I am dealing with them now, they took my money to take it out of market and now gave me a contract that is different to what I agreed! so will not go ahead with the contract then but want my money back ...

“This Estate Agency is terrible. Georgina Blausten is exceptionally rude ......”

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Feb 26,2013
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georgina
By: 'Annonymous'
Feb 26,2013
19 people found
this helpful
This Estate Agency is terrible. Georgina Blausten is exceptionally rude and unprofessional. Please avoid using this agency at all costs....
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By: xxx
Feb 19, 2014
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Have you lost money? Send property ombudsman an email with your story. The agency should be fined! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bruten & Co Ltd

Regional Awards won by Bruten & Co Ltd

Individual Branch Awards



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