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    Bethany Morris
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    James
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Brown & Merry

65 High Street Stony Stratford, Milton Keynes
Buckinghamshire
MK11 1AY

01908 562011
Sep 07,2017
Minithumbup
Alexandra
By: 'John R'
Sep 07,2017
0 people found
this helpful
I have used brown@merry for several purchases, and now use them for my rentals. The service i have received is always first class. I can honestly say, i have not been let down once in 5 years. Keep up the good work guys, as i have no intention of looking elsewhere....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 25,2017
Minithumbup
Alexandra
James
By: 'v.satisfied landlord'
Aug 25,2017
1 people found
this helpful
I was frankly astonished to read such negative reviews about Brown and Merry lettings and decided that I couldn't let them pass without comment. I am a landlord of several years standing and have entrusted Brown and Merry with two of my properties in Milton Keynes. Alex and James have been professional and efficient in the extreme and I would recommend them without a moment's hesitation. My first property was let within a week after languishing with another agent for a month and a half. The sec...
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Comment on agent fees
Brown and Merry's fees are very competitive.
Was this helpful? Yes
Aug 25,2017
Minithumbup
Alexandra
James
By: 'Landlady'
Aug 25,2017
0 people found
this helpful
I have just transferred the management of 2 properties to Brown & Merry. Compared to my previous agent, Alex and James are like a breath of fresh air. Both have been professional, efficient and extremely helpful, especially in sorting out the transfer from previous managing agents. I have been kept informed and updated throughout the process of re-letting the properties, all paperwork has been explained as have set up fees. Any queries have been dealt with quickly. I am so pleased that ...
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Comment on agent fees
Fees are fair in comparison with current market
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'Shocked & Appalled'
Aug 15,2017
3 people found
this helpful
Shocking. Funny how all the other reviews say the same thing. James was the most incompetant person I have met, couldnt answer simple questions, like what furniture is staying? 4 weeks and countless emails and still no idea. Also told us the only fees will be deposit and MAYBE an inventory fee and that was it. What makes it better is that he asked what date we wanted to move, 19/08, set the contract to the 31/07 and said it can be changed. Turns out the current tenant ddint vacate till the...
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Comment on agent fees
Deposit was fine, inventory check was unacceptable as the landlord does the inventory and the agent doesnt do anything. The worst thing is the ‚£114 to resign every year, for them to do jack s**t.
Was this helpful? Yes
Jun 07,2017
Minithumbdown
James
Alexandra
By: 'Alison'
Jun 07,2017
7 people found
this helpful
We were given false information and can now not afford the money to eat. Unexpected costs upon picking up the keys and being told furniture would stay when it didn't. Rude and untrustworthy. When confronted about this through complaints lies were made....
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Comment on agent fees
Bad. Utterly disgusted £495 upfront and then another £120 expected later on when picking up the keys.
Was this helpful? Yes
May 17,2017
Minithumbdown
Alexandra
By: 'FranklyAstonishing'
May 17,2017
5 people found
this helpful
I think these reviews cover all I have to say but if you are still wondering whether to make the wrongful turn of going with Brown & Merry ( as a tenant OR landlord ) stay CLEAR. Oh, you do top the chart when it comes to manipulating tenants, don't you? I received many a phone call insisting the price of the property I had lived at for years was increased as the landlord has instructing for Brown and Merry to do so, when calling the landlord, he had no idea what was going on and was ...
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Was this helpful? Yes
Mar 23,2017
Minithumbup
Bethany Morris
By: 'AB'
Mar 23,2017
4 people found
this helpful
Bethany has handled the management of our property extremely well, often under very challenging circumstances. We have always received prompt responses and a reliable service and advice whenever needed. I'm not sure we would have wanted to re-rent our property had we not had her support in all aspects of this process....
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Comment on agent fees
No issue with fee
Was this helpful? Yes
Jan 19,2017
Minithumbdown
Alexandra
By: 'Mk11'
Jan 19,2017
4 people found
this helpful
This agency basically just lie there way through getting you to rent through them and then once they have your money you're pushed aside. Never seem to answer the phone when I need to report issues and staff extremely rude!!!...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 16,2017
Minithumbup
Alexandra
By: 'Deanshanger Landlord'
Jan 16,2017
2 people found
this helpful
I have been a customer of Brown And Merry Lettings for years as a Landlord. I have always found Alex to be really helpful, personable and reliable. She always goes the extra mile to keep our tenants content and deals with any issues that arise quickly and efficiently..A1 customer service...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
Bethany Morris
By: 'Olivia'
Dec 20,2016
5 people found
this helpful
Beth is always very helpful and gets things done quickly, she understands the sense of urgency and keeps in touch with progress....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbdown
Alexandra
By: 'Cheated'
Dec 13,2016
1 people found
this helpful
This is the worst agency I ever seen. When a tenant calls them for any help they either don't answer or redirect to the landlord. They also have no problem in breaking the law or being disrespectful and very rude. For sure any other agency is better than they are....
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Comment on agent fees
They are very expensive for the bad service they provide and the bad image they can project on the landlord
Was this helpful? Yes
Nov 10,2016
Minithumbup
Bethany Morris
By: 'Jean Penrose'
Nov 10,2016
6 people found
this helpful
I am happy to say I have received the most efficient services from Bethany Morris, she has helped me with numerous errors/problems in the early part of my tenancy., they were always resolved quickly and efficiently. Contacting customer liaison has always been a dread. But thanks to Beth she loves her job and it comes across in the way she performs it. Well done to Bethany. She could be a mentor for others....
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Was this helpful? Yes
Feb 12,2016
Minithumbup
Sally Geeson
By: 'laurenshilly'
Feb 12,2016
9 people found
this helpful
I have just finished my 18 month tenancy with Sequence Property/Brown and Merry. As much as there was many things from the word go until the very, very end of our tenancy that did not go smoothly or seem very professional, there was always one lady at the back office who never found it too much trouble to look after both my flatmate and I, no matter what! In the very beginning, she liased with us speedily and informatively about quirks to the property, things we had access to, keys, items ...
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Comment on agent fees
Average
Was this helpful? Yes
Dec 05,2015
Minithumbdown
Katie
By: 'Colin Baker'
Dec 05,2015
2 people found
this helpful
The property we asked to view was fifty metres from the Brown & Merry office. We drove early morning through Bucks, Beds and Northants to meet the B&M agent Katie. Two minutes before the appointed hour she called my mobile to cancel. She said an offer had now been accepted. She had dismally failed to tell me the afternoon before that the property was under offer. It was also think talky disrespectful NOT to walk fifty metres to tell us face to face. I confess I had found her attitude u...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
71% customers were satisfied with fees 56% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 3 5 0 0 0 0 0 1
Alexandra  - upload your photo Alexandra
8 reviews

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Sally Geeson - upload your photo Sally Geeson
1 reviews

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Katie  - upload your photo Katie
1 reviews

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Bethany Morris - upload your photo Bethany Morris
3 reviews

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James  - upload your photo James
3 reviews

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