The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 353 Reviews
95% Recommended
99% sales valuation accuracy
81% letting valuation accuracy
90% sales fee satisfaction
91% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99.00% | 90% | £53,250 | £2,000,000 |
| Lettings | 81% | 91% | £550 | £7,500 |
Brinkley's Estate Agents
149 Arthur Road, London, Greater London
SW19 8AB
020 3872 5309









By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW15
I felt it important to provide a review for Anne Barford, who was extremely helpful in finding tenants for our property, and has provided excellent advice in dealing with tenants. Anne has been our point of contact at Brinkley's for a while now, and is a great ambassador for the company. She ... Read Full Review
By : 'Ground'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW19
Brinkleys provide a first class service at all times. Everyone there is unfailingly polite and helpful and so far all problems have been resolved... Read Full Review
By : 'FF'
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : KT3
Very prompt at answering questions and good service. Rob Brinkley came to our house for the valuation and very happy with the overall... Read Full Review

By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £557000
Would you recommend ? : Yes
Postcode : SW15
Graeme Gordon was a fantastic agent who took us through for the valuation to completing the sale on our property. Harry Cheeseman had also completed the viewings and had passed onto us all the potential buyers feelings on the property which is great information. Brinkleys works in a professional... Read Full Review

By : 'MS'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW19
I would highly recommend Brinkley's as an estate agent after recently buying a property through them. They definitely are a safe pair of hands and you cannot go wrong with them. Graeme has been extremely patient, helpful, and supportive throughout the entire process. Thanks again for... Read Full Review

By : 'MM'
Services : Sales( As a Vendor )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : SW15
All went very well, and the manager at Wimbledon Park negotiated all the hurdles and was available throughout the process, which took away all of the stress normally associated with moving house. A big thank... Read Full Review

By : 'Tao'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW19
Graeme was very professional throughout the process and was clear and transparent about any issues involved. We kept in constant communication to ensure our small chain was in reasonable progress and keeping all parties informed appropriately. I would use Brinkley's in the future to sell the... Read Full Review

By : 'N'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
Graeme was absolutely fantastic throughout the whole process of moving! Recommend working with him and the team at Brinkley’s... Read Full Review

By : 'James'
Services : Sales( As a Buyer )
Sold price : £1210000
Would you recommend ? : Yes
Postcode : SW19
We bought our forever home through Brinkley's. Graeme did an amazing job managing the transaction, going above and beyond in supporting both parties through the challenging processes involved in buying/selling. There was no ask that was too much and he was always available. We are hugely... Read Full Review

By : 'Jianxin'
Services : Online Auctions
Sold price : £976000
Would you recommend ? : Yes
Postcode : SW19
I really appreciate what Mr. Graeme Gordon and his company have done for this exchange, especially my English is not good. Mr. Graeme always gives great patience and... Read Full Review

By : 'Seller'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Excellent service, very professional and friendly staff. Would highly recommend this estate agent. We were looked after through out all the process that is involved in selling a house. Give him reassurance and support when we needed... Read Full Review

By : 'Daniela'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW15
Thank you Graeme for your professionalism and prompt reply to all our questions. We were first time buyers and you helped very much with mediating with the sellers. We also believe you have looked over both sides interests. Generally, you've been very responsive and supportive clearing out... Read Full Review
By : 'Rachael'
Services : Sales( As a Buyer )
Sold price : £2000000
Would you recommend ? : No
Postcode : SW19
From the start the experience with this agent was awful. We ended up managing the whole process with the seller directly. Not quite what any of us expected but…. When the estate agent questions your financial position and won't put forward offers, demands evidence of funds and questions why... Read Full Review
By : The park people
27 Jul 2022Not the truth, seller’s we’re not willing to hear any offers below a certain price and the agents knew that so correctly did not approach us with...

By : 'LW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Graeme and his team provided an excellent expert service in the selling of our flat. Communication was professional, friendly and very timely. We would use their services again without... Read Full Review

By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £7500
Would you recommend ? : Yes
Postcode : SW20
I was very pleased with my experience with Brinkley’s and Darryl provided me with great service and was professional and... Read Full Review
By : 'Kano'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW15
Poor Service! No respect to client! They simply use my property as a deco on their platform, 1 month on there was no response no viewing no picking up phone calls. Then I asked them (Mr Ben Westland of Putney) to drop it, he pretended to agree but actually continued refused to abuse my property... Read Full Review

By : 'Hannah'
Services : Sales( As a Buyer )
Sold price : £272000
Would you recommend ? : Yes
Postcode : SW19
Graeme was incredibly helpful throughout the whole process and was always prompt to reply to all queries. I’d highly recommend... Read Full Review
By : 'Matt'
Services : Sales( As a Buyer )
Sold price : £415000
Would you recommend ? : Yes
Postcode : SW19
As first time buyers we were completely new to the housing market and Harry did a wonderful job in talking us through the entire process. We had a lot of questions being first time buyers about the property we ended up buying and Harry was prompt in answering them which lead to us quickly putting... Read Full Review

By : 'Kirsty'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
Excellent service again from Brinkley's. Graeme Gordon was a pleasure to work with - the epitome of professionalism, friendly, responsive and efficient. Graeme worked hard to get my flat sold and I'm very grateful. Highly recommend Graeme and... Read Full Review

By : 'Nina'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : SW15
The sales manager was great all along from the start to the end, was able to communicate any time & swift response from him, supporting both parties smoothly & confidently, … And their commission rate was the lowest on the market, especially in the exclusive... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We value our client’s feedback and we are committed to providing a professional service at all times. We would like to hear from you should something not go as well as planned. In line with The Property Ombudsman’s Code of Practice, our complaint procedure is outlined below:
In the first instance, please write to our Team: Customer Care, 120 Wimbledon Hill Road, SW19 7QU, alternatively email customercare@brinkleys.co.uk with full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 3-5 working days. Following an internal investigation, you will receive a response to your complaint within 15 working days.
Should you be dissatisfied with our initial response, or the matter remains unresolved, you can escalate your complaint to Managing Director Richard Watt, at richard@brinkleys.co.uk. A final investigation will be undertaken at this point and a response will be sent to you within 15 working days detailing our company’s final viewpoint.
Should you remain dissatisfied with our company’s final viewpoint, you can then refer your case to The Property Ombudsman for their review.
Details of their complaints procedure and form can be found on their website www.tpos.co.uk along with their Code of Practice and Terms of Reference. Alternatively, you can call them on 01722 333 306 or write to them at the following address:
The Property Ombudsman Scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
You have 12 months from the date of our company’s final viewpoint to refer the matter to The Property Ombudsman.
Please note that The Property Ombudsman requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review.
Last updated at 7/14/2016, 6:49:35 AM by allAgents