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    Julie Harris
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Bridgfords

37 Micklegate York
North Yorkshire
YO1 6JH

01904 819191

Oct 09,2015
Minithumbdown
By:
Oct 09,2015
2 people found
this helpful
It went from bad to worse, I will only list some things as they were getting worse and worse till I now moved out. 1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the property or anything really. 2. When they informed me they would come for inspection- I said I would be there to show them the mould issue. I took a day off and would wait to show them the problem- they never showed up. When I called asking, they co...
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What agent could do to change your mind?
They could speak to the landlord timely and inform me of the contact. They could offer us a standard agreement when they knew that we are going to be there long term- or could speak to the landlord about changing the agreement at least, rather than ignore us completely and take the money every year for NOTHING. They could accept my notice and pay me the bond when I moved out - especially that I made sure that the landlord wasn't going to loose a penny on me moving out- as he is a great guy and wouldn't want the agency to rip him off when I found tenants easily for him for the property. They could call me and apologise that they have forgotten to acknowledge my notice? They could have released my bond when I moved out and the house was not damaged in any way? More than anything - They could have just been DECENT and human and honest and fair. On top of that- When I called yesterday- I requested from Vicky- who answered my call, to put me through to the agency manager to complaint. Very quickly I heard in response that the manageress was in a meeting. I asked for email contact to be sent to me, so that I can write to her with my complaint- and hey hoo, it is Wednesday evening now, and I am still waiting to receive the contact details. Because for the agency it is sooooo hard to send an email.
Comment on agent fees
See above. A joke, not a reasonable fee.
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Aug 19,2014
Minithumbdown
By:
Aug 19,2014
1 people found
this helpful
Useless never get back to you Took money from my rent when the tenant should have paid said they made a mistake and still nothing happened. Told them i need two quotes before any work took place, again they just carried on and ripped me off. Now left them as will make our own contract. Holding my rent all i hear it will be there tomorrow never happens WORST LETTING COMPANY IN THE UK...
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Jun 04,2014
Minithumbdown
By:
Jun 04,2014
4 people found
this helpful
The inital fees are very high - more so than other letting agencies. The communication is poor, the staff are rude and seldom get back to you. I ring and there is no one manning the desks, it just rings. I email and they respond days later - even in an emergency! Issues right from day one, - they really don't care at all. Took a whole year to rectify one issue that needed sorting in the house. I literally had to phone and email them for 10 months to follow up. House is in poor condition...
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What agent could do to change your mind?
Answering the phone, responding to emails, dealing with issues in a timley manner, being polite, reducing there fees significantly because there is no way that what they charge amounts to what they actually do and it is super high compared to other agencies. Had I have known I would have never viewed the property in the first place. They need to be more transparent and upfront about thier fees, but they are not.
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Jan 27,2014
Minithumbdown
By:
Jan 27,2014
2 people found
this helpful
Overall disappointed with the service we as a family were provided. By far the least personal and empathic estate agent we have dealt with :-( I will not be recommending to friends/family. Customer service skills need improving....
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Sep 13,2013
Minithumbdown
By:
Sep 13,2013
3 people found
this helpful
Worst estate agent ever used They lie, charge far too much and then dissapear off the radar. You always have to chase everything yourself, never get confirmation, even when you ask for confirmation when something is happening ie: something being fixed in the house. Good luck in getting your deposit back, mine took 3 weeks and I had to chase that a couple of times after the 2 weeks had passed - hearing every excuse why they havent done it, and that they will do it immediately. Same story every...
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What agent could do to change your mind?
lower fees, better customer service and communication
Was this helpful? Yes
By: Bridgfordsuseless
Feb 13, 2014
View all comments (2)
I completely agree, the carpets are disgusting from the previous tenants, and walls etcc, they promised it'd all get replaced and fixed for us but did it hell, been chasing bridgfords and countrywide for 6 months about it for them to turn around and tell us they won't be doing it, ahahahaha piss take. And then we decide to leave after six months as that's what we specifically told them on the first day, and they refuse to let us, telling us we owe them 3,500k because they signed us up for a 12 m....
Aug 13,2013
Minithumbup
By:
Aug 13,2013
0 people found
this helpful
Brilliant experience with them, much much better than my previous agent. Their fees were a little bit high, but they actually negotiated on them and introduced us to a flat we love and a landlord who\'s a pleasure to deal with. Ask ahead about all fees, but 6 months on, no complaints :)...
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Was this helpful? Yes
Aug 13,2013
Minithumbdown
By:
Aug 13,2013
3 people found
this helpful
Bridgfords were very very positive when I took them on as letting agents for my property in York. However, swiftly after signing with them I found them to be difficult to get hold of, and unhelpful when I could get hold of them. I initially thought this could just be due to it being the Christmas period and it\'s difficult to maintain a good service with so many staff taking holidays, however the unhelpful, unprofessional service continued. I was lied to about insurance coverage, I have fa...
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Jul 25,2013
Minithumbdown
By:
Jul 25,2013
2 people found
this helpful
Terrible terrible customer service. The staff are rude and speak to people as if they are stupid. In the probably 20+ conversations I have had when they have promised to ring me back they have NEVER done this. I had to constantly chase references both moving in and out of the property. Maintainance is very slow, again you have to constantly chase and they never get back to you to tell you what they have done. I have zero confidence that they ever pass on messages and am fairly certain that th...
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What agent could do to change your mind?
I would expect my agency fee and contract renewal fee back in full before I would even consider suggesting or using this agent.
Was this helpful? Yes
Oct 23,2012
Minithumbdown
By:
Oct 23,2012
3 people found
this helpful
Bridgfords is just another name for Countrywide lettings (check their own website). It\'s painting over the cracks (probably at the former tenants expense) you can\'t polish a turd. Same rude staff, same scamming ways, they use dodgy one man bands to fake receipts for work that never gets done and just write in on the inventory for the next tenant to deal with. They charge the tenant for continuing their contract, by sending a threatening letter implying this has to be paid or move out. Save yo...
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What agent could do to change your mind?
The whole group needs to stop ripping off people and remember we\'re your customers!
Was this helpful? Yes
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