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Bridgfords

21 Albion Street Manchester
Greater Manchester
M1 5DA

0161 956 2227
Website not available

Properties for Sale
Properties to Rent

“Appalling! Avoid this letting agent!...”

Oct 20,2018
Minithumbdown
By: 'Mike Toner'
Oct 20,2018
0 people found
this helpful
I rented a property through this agent for 6 months and would never use them again. Having rented properties across the country for 15 years they are probably the worst I have ever has the misfortune of dealing with. Certain staff are rude, clearly incompetent and the ...
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Comment on agent fees
Bad
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“Horrific Service...”

Aug 07,2018
Minithumbdown
By: 'Jemma'
Aug 07,2018
0 people found
this helpful
My experience with Bridgfords has genuinely been one of the most stressful things I've gone through. At every stage they have been incompetent, they have lied consistnently when the staff clearly don't know the answer, they don't communicate with each other or ...
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Comment on agent fees
Bad
Was this helpful? Yes

“AWFUL COMPANY...”

Aug 02,2018
Minithumbup
By: 'Greg'
Aug 02,2018
0 people found
this helpful
Will over charge you and steal every possible penny they can get from their customers. Unhelpful staff very slow to response if you need any help....
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Comment on agent fees
Over priced. Desperate to squeeze every penny out of their customers.
Was this helpful? Yes

“shocking communication...”

Jun 27,2018
Minithumbdown
By: 'Frankie'
Jun 27,2018
0 people found
this helpful
Their communication skills have been shocking over the phone and in writing, having based assumptions on a persons situation without checking first. They marketed my flat I was still in and agreed a new let without asking me for a move out date. Bridgefords now ...
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Comment on agent fees
bad fees as came up with an extra £200 I was unaware of until after I signed for it.
Was this helpful? Yes
Feb 13,2018
Minithumbdown
By: 'Joseph'
Feb 13,2018
5 people found
this helpful
Bridgfords deserve 0 stars and are easily the worst company I've ever had the misfortune of dealing with during my 30 years on this planet. Deceitful, negligent and totally incompetent would be putting it politely. It's safe to say my pet labrador has better communication ...
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Comment on agent fees
Probably the most expensive in Manchester.
Was this helpful? Yes
Nov 29,2017
Minithumbdown
By: 'Not Happy Customer'
Nov 29,2017
0 people found
this helpful
If I could put minus stars I would honestly do it. Given them a 1 star is already very generous. And I fully agree with all the bad comments I have read below. The agency fees WHICH ARE RIDICULOUS. We paid a fortune when I say ...
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Comment on agent fees
BAD, RIDICULOUS
Was this helpful? Yes
Sep 14,2017
Minithumbdown
By: 'joebloggs'
Sep 14,2017
3 people found
this helpful
If I could give 0 stars I would. Most expensive agency fees around, and you get LESS than no service for these apparent "agency fees". The referencing process prior to moving in was nothing short of a joke - interrogated both myself and my ...
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Comment on agent fees
EXTORTIONATE and receive nothing in return
Was this helpful? Yes
Jul 13,2017
Minithumbdown
By: 'Shymaa'
Jul 13,2017
7 people found
this helpful
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment ...
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Was this helpful? Yes
Jun 28,2017
Minithumbdown
By: 'Jen'
Jun 28,2017
6 people found
this helpful
Have rented an apartment from them. On the nice day they told us that non of the agreed repairs had been completed and said we could still move in but would have to agree with this. My housemate had arranged for all of her stuff ...
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Comment on agent fees
Terrible. Don't understand what we paid for because they are terrible at communication from start to finish. Would only contact us when it involved getting money of us not and often didn't respond when we had a problem
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By: 'Judy'
Dec 22,2016
8 people found
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that ...
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Was this helpful? Yes
Dec 21,2016
Minithumbdown
By: 'Laura'
Dec 21,2016
5 people found
this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on ...
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Comment on agent fees
Very high fees.
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'Lou'
Dec 15,2016
4 people found
this helpful
Disgusting Customer Service! My partner and I took a day off work to travel from Leeds to Manchester to view a property with Bridgfords. We were due to meet Dale at the property at 1:30pm. At 1:28pm I had two missed calls from Dale, despite ...
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Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'Angry'
Nov 23,2016
2 people found
this helpful
Pre-moving in process was absolutely awful. Submitted all information well in advance of our moving in date, sorted out guarantors where we were told to. 2 days before the moving date, Bridgefords announced that we needed ANOTHER guarantor (they had previously said the person in question ...
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Comment on agent fees
Standard for an agency. Absolutely absurd however considering that I ended up doing their job for them at nearly every step of the process.
Was this helpful? Yes
Sep 23,2016
Minithumbdown
By: 'Moon'
Sep 23,2016
2 people found
this helpful
This agent was extremely professional up until the point where they received our money. The guy who took us on a flat tour was really good and inspired confidence. The lady who did the initial paperwork was professional and lovely. The whole commitment process was ...
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Comment on agent fees
The fees were average. They weren't high. they seemed reasonable to me,until I started having to carry out some of the work !
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'StudentTenant2016'
Aug 04,2016
4 people found
this helpful
Stay away from Bridgfrods! Absolutely vile customer service. I have been shouted at down the phone multiple times for making enquiries. I had the unfortunate burden of being handled by Bridgfords after our (very lovely) landlord passed away unexpectedly just before out tenancy started Team ...
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Was this helpful? Yes
Mar 21,2016
Minithumbdown
By: 'laval'
Mar 21,2016
4 people found
this helpful
Totally unprofessional team. I tried to arrange a viewing on a property in early february and despite making a few phone calls, this did not happen. On one occasion when I did ring to ask whether theyy have managed to arrange a viewing, I was ...
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Was this helpful? Yes
Feb 12,2016
Minithumbdown
By: 'Milo'
Feb 12,2016
3 people found
this helpful
Hi, How unprofessional it is that I've had set up viewing flat to rent for 1 week and when the day came, at the morning, the same day, I've got a call that I should bring passports and some prove of my actual accomodation. The same ...
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Was this helpful? Yes
Sep 23,2015
Minithumbdown
By: 'Betrayed'
Sep 23,2015
5 people found
this helpful
Countrywide and Bridgfords is the worst imaginable agents. I have never experienced anything as appalling. They rented out a house without any basic checks that water, heating etc was working in the property (which it wasn't). Promises of specified repairs to be done before moving ...
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Was this helpful? Yes
Sep 08,2015
Minithumbdown
By: 'Ken'
Sep 08,2015
4 people found
this helpful
since this agency was taken over by bridgfords the service has gone from bad to worse. they never make contact with me even though i pay them a full fee for the service and they never answer calls or emails. i am going to search ...
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What agent could do to change your mind?
overpriced for the service given
Attached Files
Comment on agent fees
overpriced for the service given
Was this helpful? Yes
Jun 12,2015
Minithumbdown
By: 'S'
Jun 12,2015
8 people found
this helpful
Bridgfords is an absolute disgrace of an agency, and I seriously discourage anyone from ever using them. How they are still in business I really don't know, possibly from the extortionate fees they charge and ripping off pretty much all their customers? After initially paying ...
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What agent could do to change your mind?
Far too high!
Attached Files
Comment on agent fees
Far too high!
Was this helpful? Yes
Apr 01,2015
Minithumbdown
By: 'vicky_clueit'
Apr 01,2015
6 people found
this helpful
Bridgfords have been horrendous from start to finish. We first looked round flats in August 2014, no one had any information or wanted to help us in any way, and pressured us into putting down a fee for a flat. From then on, we had problems ...
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What agent could do to change your mind?
Disgraceful in all aspects. They are the worst letting agents I have ever come across. Nothing but con men.
Attached Files
Comment on agent fees
Agent's fee's of nearly ‚£190.00, have no idea what this actually goes towards as we did all of our own paper work and were constantly threatened by them if we did otherwise. Rent was very expensive for the area, size etc, and upon moving in it was filthy!! Rip-off.
Was this helpful? Yes
Mar 30,2015
Minithumbdown
By: 'Truthful and honest'
Mar 30,2015
5 people found
this helpful
Back in 2012, I needed to relocate and had found this beautiful flat in a brand new residential building where the final touch was still in progress. The landlord (such an amazing person by the way) had put his trust in Bridgfords to manage the residence. ...
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Was this helpful? Yes
Jan 07,2015
Minithumbdown
By: 'RG137'
Jan 07,2015
6 people found
this helpful
I only wish I had read reviews before signing up with this agency. I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety. 1) Viewing the property, 6 groups of potential ...
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What agent could do to change your mind?
1. Don\'t manipulate high stress, time pressured, \'large amount of money handover\' situations. We are the customer here, it\'s only in your best interest and we do not appreciate it. 2. Do not lie. The truth will come out. 3. Respond to all emails and send information when you promise to. 4. Tell us if our flat is up for sale, when you know, not the day before we move in. 5. Please respond to emails with at least one sentence that doesn\'t end in an exclamation mark, it comes across rude. 6. Don\'t lie to tenants and a prospective buyer and then let them meet. Shot yourselves in the foot there. 7. Never EVER say \"If you don\'t like it, don\'t sign it\" and expect the conversation not to turn sour. 8. Make all of your employees email addresses available from the website.
Attached Files
Comment on agent fees
The agency fees at Bridgfords are extremely high. If you dare mention this, they immediately tell you \'you pay for the quality of their services\', that they\'re very thorough and respected. All lies. A moving in or moving out fee is ridiculous. You should pay one amount of money as agency fees to cover whatever admin etc costs and then rent and your fully refundable security deposit. That\'s fair. As for the price of the flat, if you\'re aware of temporary access issues to a parking space, this should be compensated for, if it\'s the property management company that need to fix it, Bridgfords should be chasing them, not the tenant. The Letting agency are meant to manage the property, why should I pay for a space I can\'t use?
Was this helpful? Yes
Jan 04,2015
Minithumbdown
By: 'Daniel Cross'
Jan 04,2015
9 people found
this helpful
Lost for words at what Bridgfords (and by extension Countrywide Estates) have done to my family. When my Grandmother passed away from cancer we were instructed in her will to sell her house. The house my mother and aunt grew up in, and the house ...
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Attachments

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Nov 20,2014
Minithumbdown
By: 'Simon'
Nov 20,2014
7 people found
this helpful
My experience last year with Bridgfords was absolutely horrible. The fees they charge for renting a property as a tenant equate to more than one months rent. They refuse to respond by email or give anything in writing(sign of a dodgy agency) and constantly ...
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What agent could do to change your mind?
completely change their customer service practices
Attached Files
Comment on agent fees
Discraceful and sneaky
Was this helpful? Yes
Oct 24,2014
Minithumbdown
By: 'Equinn'
Oct 24,2014
9 people found
this helpful
If I could give them zero stars I would. I have had the most appalling experience with Bridgfords from start to finish. I started off renting my flat with Curtis & Bains but this mysteriously transformed into Bridgfords without so much as a courteous email ...
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What agent could do to change your mind?
Treat me like a human being and actually respond to my calls and emails. Give me my deposit back within 10 day legal period rather than 3 months.
Attached Files
Was this helpful? Yes
Oct 16,2014
Minithumbdown
By: 'BJoy'
Oct 16,2014
8 people found
this helpful
Since the day I moved in I had a lot of issues with them. They were extremely rude, put the phone down several time while waiting, most of them don't know what the others are doing, very much arrogant and treated me with disrespect. I ...
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What agent could do to change your mind?
Both Paul and Samantha lied a lot.
Attached Files
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By: 'AWarrington'
Sep 12,2014
7 people found
this helpful
The Property Management (PM) services at this branch are terrible. I am a current tenant who's gone through 2 shorthold contract renewals and living there for 1.5 years, and have just gone through a tenant swap. After finding a new tenant, the contract did not become available ...
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What agent could do to change your mind?
All round service. Unprofessional \"not our fault\" attitude, poor communication and average response to issues. Expensive fees and almost no return. Never answer phone or emails.
Attached Files
Comment on agent fees
‚£250 for a contract renewal (which is essentially the same contract with different dates) is quite expensive. ‚£270 for tenenacy swap
Was this helpful? Yes
Sep 01,2014
Minithumbdown
By: 'Fiona'
Sep 01,2014
5 people found
this helpful
We have 3 x 2 bed flats which we rent through Bridgfords AT THE MOMENT. Since the changeover from Curtis and Bains to Bridgfords we have had nothing but grief. We are paying our management fee so I do wonder what we are paying for!! Every month ...
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What agent could do to change your mind?
Communicate, not just with us the landlord but within their office. Deal with their phone calls. Deal with their emails. Assign someone who can talk to us directly about our properties instead of \"going round all the houses\" in the office. Do their jobs without the landlord checking up on them and pointing out their errors.
Attached Files
Comment on agent fees
As we have 3 properties we asked for a reduced full management fee rate which we got. However not convinced we are getting value for money.
Was this helpful? Yes
Jul 21,2014
Minithumbdown
By: 'Lee46'
Jul 21,2014
7 people found
this helpful
Absolutely awful! They were my letting agency for all of 2 months before my landlord got sick of them and switched to a different company but yet they still claimed I owed them money for 3 months after!! Even after they confirmed they were no longer my ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
14% customers were satisfied with fees 48% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £175,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 7 2 29 0 0 0 0 0 7

Fees

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Complaints Procedure

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