• claim your profile
    Katie Office Manger
  • claim your profile
    Michelle Office admin
  • claim your profile
    Danielle Ford
  • claim your profile
    Paul Craffey
  • claim your profile
    Katy Flay
  • claim your profile
    Samantha Parker
  • claim your profile
    Michael Roberts
  • claim your profile
    Richard Lister
  • claim your profile
    Nina Aspinwall
  • claim your profile
    Mark Spowart
  • claim your profile
    Holly Copp
No description available.
Bridgfords

21 Albion Street Manchester
Greater Manchester
M1 5DA

0161 956 2227
Jul 13,2017
Minithumbdown
By: 'Shymaa'
Jul 13,2017
4 people found
this helpful
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today!! when i asked to submit an official complaint she said there is ...
read full review
Was this helpful? Yes
Jun 28,2017
Minithumbdown
By: 'Jen'
Jun 28,2017
6 people found
this helpful
Have rented an apartment from them. On the nice day they told us that non of the agreed repairs had been completed and said we could still move in but would have to agree with this. My housemate had arranged for all of her stuff to be moved up from London so we had no choice. Our move in date was the 2nd and despite rent due being on the 28th of the month they still had the audacity to charge us a full month rent. And they repairs that hadn't been completed was endless. Firstly the living room- ...
read full review
Comment on agent fees
Terrible. Don't understand what we paid for because they are terrible at communication from start to finish. Would only contact us when it involved getting money of us not and often didn't respond when we had a problem
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By: 'Judy'
Dec 22,2016
8 people found
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that could have been prevented very easily or that should not have occurred in the first place. Among my sad and upsetting experiences were i) a last minute cancellation for a rental viewing, although they knew that we neede...
read full review
Was this helpful? Yes
Dec 21,2016
Minithumbdown
Katie Office Manger
Samantha Parker
By: 'Laura'
Dec 21,2016
5 people found
this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on the wall). After paying around 800 in fees they wasn´t able to call the landlord for a second key and had to survive with only one for a long time. I would never recommend it....
read full review
Comment on agent fees
Very high fees.
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'Lou'
Dec 15,2016
4 people found
this helpful
Disgusting Customer Service! My partner and I took a day off work to travel from Leeds to Manchester to view a property with Bridgfords. We were due to meet Dale at the property at 1:30pm. At 1:28pm I had two missed calls from Dale, despite my partner and I arriving at the property at 1:30pm sharp Dale seemed to extremely put out and told me that 'I should of answered my phone because he was about to drive off'. We received neither a hand shake nor a smile. I explained to Dale that I didn't he...
read full review
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'Angry'
Nov 23,2016
2 people found
this helpful
Pre-moving in process was absolutely awful. Submitted all information well in advance of our moving in date, sorted out guarantors where we were told to. 2 days before the moving date, Bridgefords announced that we needed ANOTHER guarantor (they had previously said the person in question wouldn't need one) and that they were still waiting on references etc. The day before moving in we were told everything was fine and that they'd received all the references. When we rang the people who'd suppos...
read full review
Comment on agent fees
Standard for an agency. Absolutely absurd however considering that I ended up doing their job for them at nearly every step of the process.
Was this helpful? Yes
Sep 23,2016
Minithumbdown
Nina Aspinwall
By: 'Moon'
Sep 23,2016
2 people found
this helpful
This agent was extremely professional up until the point where they received our money. The guy who took us on a flat tour was really good and inspired confidence. The lady who did the initial paperwork was professional and lovely. The whole commitment process was swift and painless. However,as soon as the deposit was paid,they informed us about an additional list of requirements.There were some complications meeting these requirements.Complications which I had to sort out myself by ringing 'Th...
read full review
Comment on agent fees
The fees were average. They weren't high. they seemed reasonable to me,until I started having to carry out some of the work !
Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'StudentTenant2016'
Aug 04,2016
4 people found
this helpful
Stay away from Bridgfrods! Absolutely vile customer service. I have been shouted at down the phone multiple times for making enquiries. I had the unfortunate burden of being handled by Bridgfords after our (very lovely) landlord passed away unexpectedly just before out tenancy started Team as a whole is entirely unprofessional, completely lacking in communication between themselves. Even on the first day, I arrived at the office with another tanant to pick up our keys. I was provided with ...
read full review
Was this helpful? Yes
Mar 21,2016
Minithumbdown
By: 'laval'
Mar 21,2016
4 people found
this helpful
Totally unprofessional team. I tried to arrange a viewing on a property in early february and despite making a few phone calls, this did not happen. On one occasion when I did ring to ask whether theyy have managed to arrange a viewing, I was rudely told the obviously they have not managed to arrange it as nobody has rang me and when they have arranged it, they will ring me.I did not hear from bridgfords after that. I recently found that the property is still not sold and I phoned bridgfords to ...
read full review
Was this helpful? Yes
Feb 12,2016
Minithumbdown
By: 'Milo'
Feb 12,2016
3 people found
this helpful
Hi, How unprofessional it is that I've had set up viewing flat to rent for 1 week and when the day came, at the morning, the same day, I've got a call that I should bring passports and some prove of my actual accomodation. The same day, when I was at work and after that I suppose go to viewing flat (I was talking with the lady from agency couple of time during week). Later on when I finished my work, 1 hour before viewing I've got a call that I can't see flat therefore thay don't have a key... W...
read full review
Was this helpful? Yes
Sep 23,2015
Minithumbdown
By: 'Betrayed'
Sep 23,2015
5 people found
this helpful
Countrywide and Bridgfords is the worst imaginable agents. I have never experienced anything as appalling. They rented out a house without any basic checks that water, heating etc was working in the property (which it wasn't). Promises of specified repairs to be done before moving in were never fulfilled. During a full year I spent countless hours chasing them. They cannot be trusted. They are giving empty promises and have absolutely no professional pride or conscience. Several repairs were ne...
read full review
Was this helpful? Yes
Sep 08,2015
Minithumbdown
By: 'Ken'
Sep 08,2015
4 people found
this helpful
since this agency was taken over by bridgfords the service has gone from bad to worse. they never make contact with me even though i pay them a full fee for the service and they never answer calls or emails. i am going to search now for a new agent as i have had enough of them. similar experience in london with another agency that got taken over by a larger firm - service also went bad there too....
read full review
What agent could do to change your mind?
overpriced for the service given
Attached Files
Comment on agent fees
overpriced for the service given
Was this helpful? Yes
Jun 12,2015
Minithumbdown
Holly Copp
By: 'S'
Jun 12,2015
8 people found
this helpful
Bridgfords is an absolute disgrace of an agency, and I seriously discourage anyone from ever using them. How they are still in business I really don't know, possibly from the extortionate fees they charge and ripping off pretty much all their customers? After initially paying the holding fee for the property (which was far, FAR too much), we were told that as long as our guarantor paperwork went through fine, the property would be ours and we wouldn't have to worry about anything. Weeks went b...
read full review
What agent could do to change your mind?
Far too high!
Attached Files
Comment on agent fees
Far too high!
Was this helpful? Yes
Apr 01,2015
Minithumbdown
Katie Office Manger
Mark Spowart
By: 'vicky_clueit'
Apr 01,2015
6 people found
this helpful
Bridgfords have been horrendous from start to finish. We first looked round flats in August 2014, no one had any information or wanted to help us in any way, and pressured us into putting down a fee for a flat. From then on, we had problems even paying our first months rents and deposit, no one would answer the phone, we were passed around constantly and no one could help, at all!! On our moving in day, we were given a contract for 12 months, when we has asked for and agreed a 9 month contract....
read full review
What agent could do to change your mind?
Disgraceful in all aspects. They are the worst letting agents I have ever come across. Nothing but con men.
Attached Files
Comment on agent fees
Agent's fee's of nearly ‚£190.00, have no idea what this actually goes towards as we did all of our own paper work and were constantly threatened by them if we did otherwise. Rent was very expensive for the area, size etc, and upon moving in it was filthy!! Rip-off.
Was this helpful? Yes
Mar 30,2015
Minithumbdown
By: 'Truthful and honest'
Mar 30,2015
5 people found
this helpful
Back in 2012, I needed to relocate and had found this beautiful flat in a brand new residential building where the final touch was still in progress. The landlord (such an amazing person by the way) had put his trust in Bridgfords to manage the residence. During my visit with the Bridgfords' employee (can't remember who), I was told that the flats were going fast in this new development and that I would probably not get the apartment unless I was to sign a contract straight away, even though I e...
read full review
Was this helpful? Yes
Jan 07,2015
Minithumbdown
Nina Aspinwall
Danielle Ford
By: 'RG137'
Jan 07,2015
6 people found
this helpful
I only wish I had read reviews before signing up with this agency. I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety. 1) Viewing the property, 6 groups of potential tenants were asked to arrive at the same time and then made to wait outside to view one by one. Whilst viewing we were told multiple times that the flat was very popular and would go that night so if we wanted we would have to put th...
read full review
What agent could do to change your mind?
1. Don\'t manipulate high stress, time pressured, \'large amount of money handover\' situations. We are the customer here, it\'s only in your best interest and we do not appreciate it. 2. Do not lie. The truth will come out. 3. Respond to all emails and send information when you promise to. 4. Tell us if our flat is up for sale, when you know, not the day before we move in. 5. Please respond to emails with at least one sentence that doesn\'t end in an exclamation mark, it comes across rude. 6. Don\'t lie to tenants and a prospective buyer and then let them meet. Shot yourselves in the foot there. 7. Never EVER say \"If you don\'t like it, don\'t sign it\" and expect the conversation not to turn sour. 8. Make all of your employees email addresses available from the website.
Attached Files
Comment on agent fees
The agency fees at Bridgfords are extremely high. If you dare mention this, they immediately tell you \'you pay for the quality of their services\', that they\'re very thorough and respected. All lies. A moving in or moving out fee is ridiculous. You should pay one amount of money as agency fees to cover whatever admin etc costs and then rent and your fully refundable security deposit. That\'s fair. As for the price of the flat, if you\'re aware of temporary access issues to a parking space, this should be compensated for, if it\'s the property management company that need to fix it, Bridgfords should be chasing them, not the tenant. The Letting agency are meant to manage the property, why should I pay for a space I can\'t use?
Was this helpful? Yes
Jan 04,2015
Minithumbdown
By: 'Daniel Cross'
Jan 04,2015
9 people found
this helpful
Lost for words at what Bridgfords (and by extension Countrywide Estates) have done to my family. When my Grandmother passed away from cancer we were instructed in her will to sell her house. The house my mother and aunt grew up in, and the house I spent the majority of my childhood in. The market was poor and so we asked Bridgfords to put it up to rent in addition to keeping it on the market for sale. The tenant, who from what the police and solicitors have now found out, was I can only assu...
read full review
Attachments
Was this helpful? Yes
Nov 20,2014
Minithumbdown
By: 'Simon'
Nov 20,2014
7 people found
this helpful
My experience last year with Bridgfords was absolutely horrible. The fees they charge for renting a property as a tenant equate to more than one months rent. They refuse to respond by email or give anything in writing(sign of a dodgy agency) and constantly avoid calls until they need something from you. in this case they expect you to be available straight away. They never check the notes so when you contact them you have to explain the situation over and over again. When i went to pick up th...
read full review
What agent could do to change your mind?
completely change their customer service practices
Attached Files
Comment on agent fees
Discraceful and sneaky
Was this helpful? Yes
Oct 24,2014
Minithumbdown
Richard Lister
Michael Roberts
By: 'Equinn'
Oct 24,2014
9 people found
this helpful
If I could give them zero stars I would. I have had the most appalling experience with Bridgfords from start to finish. I started off renting my flat with Curtis & Bains but this mysteriously transformed into Bridgfords without so much as a courteous email or letter to inform me that they had been taken over. From then on was pretty much a nightmare. There have been too many incidents to count but some notable ones are: Being accused of not paying my rent even after I had paid it on t...
read full review
What agent could do to change your mind?
Treat me like a human being and actually respond to my calls and emails. Give me my deposit back within 10 day legal period rather than 3 months.
Attached Files
Was this helpful? Yes
Oct 16,2014
Minithumbdown
Paul Craffey
Samantha Parker
By: 'BJoy'
Oct 16,2014
8 people found
this helpful
Since the day I moved in I had a lot of issues with them. They were extremely rude, put the phone down several time while waiting, most of them don't know what the others are doing, very much arrogant and treated me with disrespect. I promised I'll never contact with them in my life and I will always prevent other to deal with them. It's a lot of stress, waste of time. There should rules and regulations so people or company like Bridgfords can't trap other so carelessly and get away without a...
read full review
What agent could do to change your mind?
Both Paul and Samantha lied a lot.
Attached Files
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By: 'AWarrington'
Sep 12,2014
7 people found
this helpful
The Property Management (PM) services at this branch are terrible. I am a current tenant who's gone through 2 shorthold contract renewals and living there for 1.5 years, and have just gone through a tenant swap. After finding a new tenant, the contract did not become available to sign until the day after the contractual start date - even though the contract was supposed to be ready the week before and move in date had been agreed. The PM team were uncontactable throughout, even when they...
read full review
What agent could do to change your mind?
All round service. Unprofessional \"not our fault\" attitude, poor communication and average response to issues. Expensive fees and almost no return. Never answer phone or emails.
Attached Files
Comment on agent fees
‚£250 for a contract renewal (which is essentially the same contract with different dates) is quite expensive. ‚£270 for tenenacy swap
Was this helpful? Yes
Sep 01,2014
Minithumbdown
By: 'Fiona'
Sep 01,2014
5 people found
this helpful
We have 3 x 2 bed flats which we rent through Bridgfords AT THE MOMENT. Since the changeover from Curtis and Bains to Bridgfords we have had nothing but grief. We are paying our management fee so I do wonder what we are paying for!! Every month we (I) have to call up and ask for an explanation of yet another anomaly on the statements; Money deducted from rent for "repairs" but I don't have the invoice for the work, Incorrect management fees charged, Tenant extending as a sole ...
read full review
What agent could do to change your mind?
Communicate, not just with us the landlord but within their office. Deal with their phone calls. Deal with their emails. Assign someone who can talk to us directly about our properties instead of \"going round all the houses\" in the office. Do their jobs without the landlord checking up on them and pointing out their errors.
Attached Files
Comment on agent fees
As we have 3 properties we asked for a reduced full management fee rate which we got. However not convinced we are getting value for money.
Was this helpful? Yes
Jul 21,2014
Minithumbdown
By: 'Lee46'
Jul 21,2014
7 people found
this helpful
Absolutely awful! They were my letting agency for all of 2 months before my landlord got sick of them and switched to a different company but yet they still claimed I owed them money for 3 months after!! Even after they confirmed they were no longer my letting agents and that I should not be paying rent they still sent me letters asking for rent payments and threatening court action! Everytime I spoke to them, about this they apologised but could not tell me why it was happening. Month ...
read full review
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By: 'z c t'
Jul 10,2014
4 people found
this helpful
I hate to complain but with you guys is impossible not to do it....is the worst experience that I met in entire life...im waiting for more than 8 months now just to sign some papers. Absolut kaos this agency incapable to book a property view.... Believe it or not 8 months...
read full review
Was this helpful? Yes
Jun 05,2014
Minithumbdown
By: 'james'
Jun 05,2014
10 people found
this helpful
I was a rental tenant with bridgfordscountrywide Manchester office and the service they provide is absolutely disgusting! The staff do not reply to calls or emails Nobody bothered to come and meet me at the property when I moved in or out! I was just handed the keys at they're office. The 3 mile drive to the property would be far too much work for the staff! It took them over 3 weeks to fix my heating system. Even though it was the middle of winter. And finally their fees are higher...
read full review
What agent could do to change your mind?
Everyting
Attached Files
Was this helpful? Yes
Apr 28,2014
Minithumbdown
Paul Craffey
Katy Flay
By: 'Christina'
Apr 28,2014
10 people found
this helpful
Hi. Please read carefully if you will deal with the Manchester Branch, 21 Albion Street!! My experience from this Branch and this man was a terrible one. At first this agent seemed that he knew his job but since we (2 candidate tenants) told him that we had no experience of agencies, we asked for all the documents we need to give him, regulations, procedures and cancellation policies that we needed to know about. Since he assumed that we were easy victims, he didn't say much so we assumed tha...
read full review
What agent could do to change your mind?
Once it was a misleading on purpose and the agent attitude was provocative I will not change my mind. I dont deserve to be treated like that not as a person or as a tenant.
Attached Files
Was this helpful? Yes
By: BJoy
Oct 15, 2014
View all comments (1)
Fully Agreed. they are disgusting, rude and full of lie. I think we should complain together against this Bridgford so no more people suffer or raise a social media awarness of what they have been doing. ...
Apr 16,2014
Minithumbdown
Samantha Parker
By: 'angry'
Apr 16,2014
7 people found
this helpful
I booked a viewing for property the agent who showed us the property was nice. He explained there is a fee to pay to take the property of the website (£270 was paid) only after paying this i was informed there was going to be inventory fee plus admin fee. And this is before i even pay any deposit, okay fair enough. I was waiting for my work to give me a start date which has now started but at the time i was waiting on a date/time. I confirmed to Samantha that i will supply a different cont...
read full review
What agent could do to change your mind?
They cant change my mind, the moment they gave me an ultimatum was bad. I am not a school child and deserve to be spoken to with respect especially if i am departing with my money.
Attached Files
Was this helpful? Yes
Apr 11,2014
Minithumbdown
By: 'Emily'
Apr 11,2014
8 people found
this helpful
I would never use this agency again and have suggested to friends considering it to explore other options. Their fees are ridiculous and additional fees seem to materialise every time we speak. The icing on the cake has been £30 for a reference, so that we can finally go sigh another landlord. They are hard to get hold of on the phone, continually lose details of repairs, so you have to re-phone several times. All in all a terrible and costly experience....
read full review
What agent could do to change your mind?
Reduce their fees and improve their customer service, their staff are unhelpful and often rude.
Attached Files
Was this helpful? Yes
Mar 05,2014
Minithumbdown
By: 'angromie'
Mar 05,2014
10 people found
this helpful
Landlords never ever let Bridgfords/Countrywide manage your property. They ignore your requests, they fail to manage your property, assist in deposit disputes. They are the most rude incompetent company I have ever had the misfortune to come across. You will deeply regret using this agency to manage your property, buyer beware....
read full review
Was this helpful? Yes
Nov 28,2013
Minithumbdown
By: 'Corrin'
Nov 28,2013
10 people found
this helpful
Really poor service. Felt really enthused when I signed the agreement, but from the start the service was awful. My tenant wasn\'t able to set up a standing order with them as they then kept getting the amount wrong. I didn\'t receive any statements. The amount paid to me varied every month, as did the time of month I was paid. When they quoted to have the door trimmed they wanted to charge me £120, I got a local handy man to do the job for £30. They regularly ignored my emai...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
9% customers were satisfied with fees 45% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £175,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 7 1 23 0 0 0 0 0 7
Katie Office Manger - upload your photo Katie Office Manger
12 reviews

About Katie No description set View full profile
Michelle Office admin - upload your photo Michelle Office admin
1 reviews

About Michelle No description set View full profile
Danielle Ford - upload your photo Danielle Ford
1 reviews

About Danielle No description set View full profile
Paul Craffey - upload your photo Paul Craffey
2 reviews

About Paul No description set View full profile
Katy Flay - upload your photo Katy Flay
1 reviews

About Katy No description set View full profile
Samantha Parker - upload your photo Samantha Parker
3 reviews

About Samantha No description set View full profile
Michael Roberts - upload your photo Michael Roberts
1 reviews

About Michael No description set View full profile
Richard Lister - upload your photo Richard Lister
1 reviews

About Richard No description set View full profile
Nina Aspinwall - upload your photo Nina Aspinwall
2 reviews

About Nina No description set View full profile
Mark Spowart - upload your photo Mark Spowart
1 reviews

About Mark No description set View full profile
Holly Copp - upload your photo Holly Copp
1 reviews

About Holly No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Bridgfords, Manchester M1 5DA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


.

Find the Best Agent to
Buy, Sell or Rent Property



?>