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Bridgfords

15 Elvet Bridge Durham
County Durham
DH1 3AA

0191 644 0646

Oct 06,2016
Minithumbup
By:
Oct 06,2016
2 people found
this helpful
I Have been waiting for my rent for a month an a half. I phone i'm put on hold for ages and eventually hang up. I email no response. What must I do to get my deposit back. blatant robbery is taking place!...
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Comment on agent fees
At the moment I am waiting for my deposit to be refunded.
Was this helpful? Yes
Sep 01,2016
Minithumbdown
By:
Sep 01,2016
3 people found
this helpful
Never again. - longest contract I've ever seen - everything is forbidden, everything you do has substantial fees attached to it - carpet in flat was never cleaned before we moved in, because, according to them, they didn't have enough time for this (it was 7 days) - several faults were not repaired in the flat when we moved in; we reported these on the inventory, but were never given a copy of the document. When we moved out, the agent did not have that copy, but only the original without ou...
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Comment on agent fees
They charge extra for a landlord reference fee when you move out (20 + VAT). Expensive fees, it was a 100 GBP more than our current agent.
Was this helpful? Yes
Feb 23,2016
Minithumbdown
By:
Feb 23,2016
2 people found
this helpful
First day we moved in the Boiler was off and once i had that up and running the radiators all needing bleeding, shower didn't work, fire was hanging off, skirting boards missing, holes in walls and the place had a strong smell of dog. 6 weeks after compiling a list of complaints and endless calls and emails i am no further forward. Some of the repairs which are shocking have been declined by the landlord. Sarah Foster in particular is so care free and the customer service of this branch is wo...
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What agent could do to change your mind?
all bad, not enough time to list all the complaints
Comment on agent fees
all bad, not enough time to list all the complaints
Was this helpful? Yes
Aug 26,2015
Minithumbdown
By:
Aug 26,2015
3 people found
this helpful
If you're thinking about using Bridgfords, don't. Go elsewhere. The attitude of the staff is shocking and the professionalism of the place is lacking. All they care about is money and they'll do anything to get as much out of you as possible. Long story short, it started with false advertisement when we first moved in and whenever anything needed looked at it it took them weeks to come out. When it came to moving out their 'exit report' of the property included problems that were already ...
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Was this helpful? Yes
Aug 15,2014
Minithumbdown
By:
Aug 15,2014
2 people found
this helpful
I think this is perhaps the worst agency I have ever used. On the day I moved in, the agent showed me around the house and showed me all the furniture. The footcloth is dirty, and the closet is broken with a hole in its back. The drawer in the bedroom was broken, only two layers out of five was usable. when I asked the agent how can I put my things in such a broken drawer, she answered 'you can use the top two layers'. Actually almost all the furniture in the two bedroom was broken. And the...
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Comment on agent fees
not worth it
Was this helpful? Yes
Aug 02,2013
Minithumbdown
By:
Aug 02,2013
6 people found
this helpful
It began once we paid the agent fees and handed our notice into our old landlord. We got a call saying another couple is interested and willing to pay £25 more p/m, I stress this was after we paid the agency fee\'s. Afyer plenty of arguing and the threats from them saying we wouldn\'t get our fee back we ended up paying £50 more p/m. The amount wasn\'t such a big deal, more the threats and language they used. There wasn\'t much we could have done, we put our notice in already. Downhi...
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What agent could do to change your mind?
Better organisation and communication with each other and us.
Was this helpful? Yes
Apr 19,2013
Minithumbup
By:
Apr 19,2013
1 people found
this helpful
A truely excellent,professional and highly efficient level of service. A member of staff who I can highly recomend without hesitation...
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Was this helpful? Yes
Oct 06,2012
Minithumbdown
By:
Oct 06,2012
8 people found
this helpful
I hired Bridgfords letting agency on a full management contract to save me any problems. I have had problems with them from the first month. They were Quick to find me tenants but have started taking money out of my rent. They have taken checking out fees during the first month of tenancy and the tenants want a long term let, Bridgfords were told to use a running contract to avoid further contract fees, they have given the tenants a 1 year contract. they also tried to charge us £75 for a r...
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Was this helpful? Yes
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