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Bridges Estate Agents

77 High Street Aldershot
Hampshire
GU11 1BY

01252 361555

May 16,2016
Minithumbdown
By:
May 16,2016
2 people found
this helpful
We have rented our house through bridges for the last two years. During this time Bridges have not sent invoices, made repairs without asking, late payments and failed to pass on key information. Had we not being living abroad we would have changed agents sooner however they made promises to improve but as always continued with a very poor unprofessional approach. Avoid at all costs....
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Comment on agent fees
Fees as per any other agent
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Excellent service provided by Laura and Jayne. Having experienced estate agents in the past who over promise and under deliver I was extremely grateful to Laura Scanlan who delivered exactly what she promised from the timescale to the sale amount. From first meet, the property was under offer within a week and completed in 2 months. Following the sale agreement, Jayne Gaskin provided very friendly and professional service as the sales progressor taking the process through to completion. Thank ...
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Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Bridges were great from being shown properties by Laura to the whole follow up with Jayne. I have to say Jayne was an excellent mediator/go between for after sales. She chased when she needed to and got things done and communicated well. For a sale that turned around in 5 weeks, I cannot complain, I would use Bridges again....
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Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
As a first time buyer, Bridges were excellent in supporting and guiding me through what can be a very daunting and challenging experience. I was kept updated from the very start and always felt able to approach them with any questions or for information. I'm so happy with my new flat and cannot wait to move in. Thanks a million!...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 23,2016
Minithumbup
By:
Feb 23,2016
1 people found
this helpful
We found Bridges, in particular Simon Pearson, very helpful in finding us property to view, especially once they found we were cash buyers. However, we didn't find them very supportive during the purchase procedure, all they seemed to want was to secure a tenant for us, which we didn't need.Our first purchase fell through and we felt at the time that Bridges could have done more to help us....
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Comment on agent fees
NA
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Simon from Bridges came around initially to see myself and my partner & we were both put at ease by his friendliness and professionalism. We had initially been told to use other estate agents âโ€šรขโ€šยฌโ€šรขโ‚ฌล“ they would charge lessâโ€šรขโ€šยฌ¦ etcâโ€šรขโ€šยฌ¦ but having met Simon (who was recommended by my solicitor) we knew we wouldn't get that level of service with anyone else so decided to sign with Bridges. Simon is a massive asset to bridges in my...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Jan 16,2016
Minithumbdown
By:
Jan 16,2016
6 people found
this helpful
This has to be the worst estate agent I have ever been with have done nothing but mess my move about they can not be professional or do their jobs!i do not advice people to use bridges unless you want nothing but stress they are just interested in taking people's money! Pure joke!...
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Comment on agent fees
Bad! Tried to charge me extra
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Simon Pearson is the best Estate agent we have come across he was warm, friendly, kind, honest, helpful, enthusiastic and nothing was too much trouble. Considering the amount of customers he must deal with he still managed to make you feel like you were the most important. They definitely need to make some carbon copies of Simon we can't recommend him highly enough!!! Mark Richards kept in touch throughout the process and chased as much as he could to try and get both the sale and purchase push...
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Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
Having never sold a property before I wasn't sure exactly what to expect. From the first contact through to completion Bridges were always courteous & professional. John Isles organised the valuation & was very thorough in terms of organisation, information & was always available if I needed any help or further information. Aaron Milligan then dealt with all the viewings. Nothing was ever too much trouble & Aaron worked tirelessly at all times of the day (including evenings) to s...
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Was this helpful? Yes
Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
Frank went above and beyond the usual duties to see the deal done. He communicated as I asked (phone only other than for formal stuff) and kept it short and to the point. He had suggested solutions before he called and offered to do things to facilitate a difficult buyer who dropped her price considerably. They are friendly and approachable. Thoroughly professional. Highly recommended. Big thanks!...
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Comment on agent fees
Arguably not enough!
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
As a first time buyer we really didn't know what we were doing! Jayne was great and helped us through each part. Unfortunately our chain was stuck through no fault of anyone, she made sure I had weekly updates on how we berthing was going and made us feel there was real effort to make try and get things going as quickly as possible for us. We desperately wanted to be in by Christmas and thanks to Jayne we now will be. I would highly recommend using this branch. Thank you for helping us !...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
As a first time buyer we really didn't know what we were doing! Jayne was great and helped us through each part. Unfortunately our chain was stuck through no fault of anyone, she made sure I had weekly updates on how we berthing was going and made us feel there was real effort to make try and get things going as quickly as possible for us. We desperately wanted to be in by Christmas and thanks to Jayne we now will be. I would highly recommend using this branch. Thank you for helping us !...
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Was this helpful? Yes
Nov 19,2015
Minithumbup
By:
Nov 19,2015
0 people found
this helpful
A professional and friendly service from the outset. Simon evaluated the house very accurately and was sympathetic to my needs, achieving a high price in the range which exceeded my expectations. Viewings were conducted without me there as I felt confident in their ability. Communications were good throughout the whole process and at no time was I feel pressured into using other services offered. Overall I feel I received a faultless service and would like to congratulate the team on their custo...
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Comment on agent fees
As agreed, no surprises.
Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
Simon was FANTASTIC and he was the sole reason we used Bridges. He was on it!!! Shame about the after sales team, (sales progression) they let down the rating. - would be helpful if they researched / gathered facts before making random calls,...
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Comment on agent fees
yeah, great thank you
Was this helpful? Yes
Aug 14,2015
Minithumbup
By:
Aug 14,2015
0 people found
this helpful
Very friendly, efficient and helpful staff. Kept us fully in the picture throughout the entire process. they have the knack of making you feel that you and your questions/concerns are their top priority. Highly recommended....
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Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
this helpful
The sale of this property turned out to be somewhat problematic due to circumstances outside of Bridges control however it was held together and managed extremely well by Jo Hodgson who proved once again to be capable, committed and very hardworking in getting it through to completion....
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Was this helpful? Yes
Feb 26,2015
Minithumbup
By:
Feb 26,2015
0 people found
this helpful
Jayne from Sales progression team has been the upmost professional and would have no hesitation of using Bridges again in the future and highly recommend using them....
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Was this helpful? Yes
Jan 13,2015
Minithumbup
By:
Jan 13,2015
0 people found
this helpful
We had issues with our sale which where no fault of Bridges, they stuck by us and to the end until exchange and completion....
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Was this helpful? Yes
By: EmmaBridges
Jan 15, 2015
View all comments (2)
Thank you very much for your positive review, we would appreciate your vote for the best estate agent http://www.fleetpeopleawards.co.uk/best-estate-agent We hope you are enjoying your new home! Thanks Emma Bridges....
Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
James was very helpful ..I was then in the hands on Luke who is no longer with Bridges ,he was 1st class. I dealt with Frank on numerous occasions and he was alway courteous and helpful.I went on to deal with Jayne after our purchase was made and she was always helpful and informative even though Im sure I drove her crazy...
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Was this helpful? Yes
By: EmmaBridges
Jan 15, 2015
View all comments (1)
Thank you very much for your positive review, we would appreciate your vote for the best estate agent http://www.fleetpeopleawards.co.uk/best-estate-agent We hope you are enjoying your new home! Thanks Emma Bridges....
Oct 24,2014
Minithumbdown
By:
Oct 24,2014
1 people found
this helpful
I went to look at some properties for sale with bridges, what a complete joke. I know that open houses are the norm nowadays but I made viewing appointments, I turned up and there were loads of other people also viewing the property at the same time. These weren't advertised as open days I was led to believe that I was doing a sole viewing. I chatted to some of the other people who were viewing and they didn't know about this either. In the end we thought it was funny and also extremely desperat...
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What agent could do to change your mind?
Stop using desperate tactics and being unprofessional.
Was this helpful? Yes
By: Bridges Estate Agents
Oct 27, 2014
View all comments (1)
We are sorry that you felt the experience on your viewing was not to your satisfaction, as we constantly strive for customer excellence. I would like you to contact me so we could talk further and investigate your grievance in the correct manner. Please could you email me at webald@bridges.co.uk or call me on 01252 361501. Frank Cooper. Manager.....
Oct 24,2014
Minithumbup
By:
Oct 24,2014
2 people found
this helpful
Bridges were very impressive and helpful. At the same time as this purchase we were also trying to buy another flat through a different agent in the area, and I can only say that Bridges service was by far and away the best of the two we have experienced. Where they really shone was in their handling of the purchase once we had agreed the price with the vendor. Jane was excellent at helping us understand the process, the steps we needed to take, and prodded everyone along to ensure we got throug...
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Was this helpful? Yes
By: EmmaBridges
Jan 15, 2015
View all comments (1)
Thank you very much for your positive review, we would appreciate your vote for the best estate agent http://www.fleetpeopleawards.co.uk/best-estate-agent We hope you are enjoying your new home! Thanks Emma Bridges....
Sep 27,2014
Minithumbup
By:
Sep 27,2014
1 people found
this helpful
We had spoken to Ed Gilbert at Bridges last December, when my wife was visiting the area. (At that time we were renting our property.) We needed to do some work on the property before putting it on the market and Ed was very supportive and didn't pressure us to rush into a sale. Once we did put in on we opted on his advice to the "open day" arrangement, which suited us. The house was viewed on the Saturday and sold subject to contract on the following Monday. During the process th...
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Comment on agent fees
We were offered a competitive rate of 1.5% against their refular fee of 2%
Was this helpful? Yes
Jul 15,2014
Minithumbdown
By:
Jul 15,2014
0 people found
this helpful
Came to my property to give a valuation and promised the earth....came up with pathetic excuses as to loads of prospective buyers who suddenly had all bought other properties within 3 days of my house going on the market. Full of excuses.....their inter office communication is very poor.....even though they have such a small office.......they have an excuse for everything. I would not use them again............
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What agent could do to change your mind?
Been more honest and not treated me like an idiot........
Comment on agent fees
"*"...will sell my next house myself...t
Was this helpful? Yes
By: Bridges Estate Agents
Jul 22, 2014
View all comments (3)
Thank you for feedback. We are naturally disappointed to see a review of this nature as we always aim to deliver the best possible service to our clients. As members of the National Association Of Estate Agents (NAEA) we adhere to a strict code of conduct. We always aim to ensure that our customers are fully satisfied by our service and would be grateful if you would call the office on 01276 65100 to discuss the matter so that we can help resolve things amicably for you. The fact that we regular....
Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
Having used another Aldershot estate agent to sell my flat with zero success I decided to give Bridges a go. The flat was sold within a few weeks! Their sales / marketing approach is very good and their sales progression team is excellent, especially Jo. Their communication throughout the sales process was also very good. Would certainly use their services again....
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Was this helpful? Yes
Feb 27,2014
Minithumbup
By:
Feb 27,2014
0 people found
this helpful
Friendly customer service. We found the staff most helpful, particularly Jo, who not only kept us updated on the progress of our purchase, but also updated us on the selling of our property and made numberous phone call and sent even more emails chasing up the estate agent whom we where selling through. Thank you very much :-)...
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Was this helpful? Yes
Nov 06,2013
Minithumbup
By:
Nov 06,2013
0 people found
this helpful
Sold my property within one week of it being on the market with Bridges. Simon kept in very regular communication throughout the whole process. A lovely guy who really puts his customers first. Once sold I was put in contact with Jo. Jo again was really lovely who I enjoyed many regular chats with. When it came to the final "stressful" stages of the sale Jo was a great support who communicated well with myself. Overall whoever I was in contact with at Bridges they were always p...
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
I am just writing to express how impressed my husband and I have been with the support and service we have received from Simon. I am positive that if it were not for his proactive and pragmatic approach to the job we would not have secured the property (our first house) on which we should complete today. On this one, I\'m sure he went above and beyond the call of duty. Even my conveyancer, not ordinarily easy to impress, started referring to him as "the lovely Simon". I think we...
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
0 people found
this helpful
My husband and I were looking to view 2 properties for sale by bridges. We contacted the sales team, told them of our interest and was told they would contact us again once they had spoken with the sellers to arrange viewings......we heard nothing, so phoned and asked if this was still ok we were told they hadn\'t been able to get hold of the sellers yet but would be in touch as soon as they had and if there were any problems they would let us know........I am still waiting......it\'s now been ...
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What agent could do to change your mind?
Contacted me! Even just to keep me informed telling me that they were having trouble getting holdof them or the like.
Was this helpful? Yes
By: FCooper
Aug 20, 2013
View all comments (1)
We are disappointed to note your comments and as you can see it is highly unusual for us to receive a review of this nature. At Bridges we always aim to deliver the best possible service to our clients and it appears that you did not feel that we handled matters in a manner that was acceptable to you. Unfortunately I cannot find a situation as described in our database and would appreciate it if you could get in direct contact with me in order for me to look into the matter. If you would....
Jun 13,2013
Minithumbup
By:
Jun 13,2013
0 people found
this helpful
After a bad experience with a previous property management company, I can say the Bridges and in particular, Mandy Carr have proved to be a breath of fresh air. They have found tenants, resolved issues and have got things done all in a timely and professional manner. I have no doubts I will continue to use Bridges for the foreseeable future....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
By:
Jun 10,2013
0 people found
this helpful
I am confident when using Bridges, that any problems with the property are resolved as quickly as possible. They are also pleasant and professional on the phone and when undertaking house inspections....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ117,000
  • Max: ยฃ275,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0



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From Landlords From Tenants From Vendors From Buyers Other
6 1 2 1 44 0 29 1 2 4
John Munday - upload your photo John Munday
4 reviews

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Jonathan unknown - upload your photo Jonathan unknown
1 reviews

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Mandy Carr - upload your photo Mandy Carr
5 reviews

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Andrea Silby - upload your photo Andrea Silby
1 reviews

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Simon Pearson - upload your photo Simon Pearson
31 reviews

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Dan Pockett - upload your photo Dan Pockett
1 reviews

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Keith Hill - upload your photo Keith Hill
0 reviews

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Esther nicolls - upload your photo Esther nicolls
1 reviews

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James Baldry - upload your photo James Baldry
14 reviews

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Jo Hodgson - upload your photo Jo Hodgson
17 reviews

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Mayada Gazala - upload your photo Mayada Gazala
1 reviews

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Alan Dearing - no image available Alan Dearing
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18 reviews

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James McPhee - upload your photo James McPhee
4 reviews

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Carlo  - upload your photo Carlo
2 reviews

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Jan Bowman - upload your photo Jan Bowman
1 reviews

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Torin Bent - no image available Torin Bent
Sales Consultant
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Jayne Gaskin - upload your photo Jayne Gaskin
23 reviews

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Ed Gilbert - upload your photo Ed Gilbert
3 reviews

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Laura Scanlan - upload your photo Laura Scanlan
1 reviews

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Mark Richards - no image available Mark Richards
Sales Progressor
3 reviews

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Frank Cooper - upload your photo Frank Cooper
1 reviews

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Aaron Milligan - upload your photo Aaron Milligan
1 reviews

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John Isles - upload your photo John Isles
1 reviews

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Last updated at 4:46 PM 27/01/2016 by Emma Davies

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