67% lettings valuation accuracy
50% lettings fee satisfaction
Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, ...
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Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, Linskill Terrace and Hawkeys Lane. There is also a ‘Brannen Street’ in North Shields, acting as a reminder of how the Brannen family has shaped the Coast brick by brick.
Today we rent and sell rather than build houses from our Whitley Bay and Tynemouth offices. We will provide bespoke marketing packages to clients looking to sell including A3 window cards and property particulars, floor plans, a professional photographer to take pictures of your home as well as advertising on property websites and within the News Guardian. We also have our own Facebook and Twitter pages! With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast.
Whether you are looking to buy, sell or rent, with our first class knowledge of the local north east market you can trust us to provide clear, sensible advice and guidance. For more information please call 0191 2578484.
Today we rent and sell rather than build houses from our Whitley Bay and Tynemouth offices. We will provide bespoke marketing packages to clients looking to sell including A3 window cards and property particulars, floor plans, a professional photographer to take pictures of your home as well as advertising on property websites and within the News Guardian. We also have our own Facebook and Twitter pages! With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast.
Whether you are looking to buy, sell or rent, with our first class knowledge of the local north east market you can trust us to provide clear, sensible advice and guidance. For more information please call 0191 2578484.
Latest Reviews
2nd Dec 2020
reviewed by 'Christopher'
29th Apr 2020
reviewed by 'Flat'
3rd Feb 2020
reviewed by 'Matty'
15th Dec 2019
reviewed by 'Laura'
7th Nov 2019
reviewed by 'Christopher'
7th Feb 2018
reviewed by 'Matty'
Opening Hours
Address
Brannen and Partners
220 Parkview
Whitley Bay
Tyne and Wear
NE26 3QR
0191 2517878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £450 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 9 | 2 | 0 | 1 | 0 | 1 | 6 |
Areas covered
- NE25
- Tynemouth
- NE26
- Whitley Bay
- NE29
- North Shields
- NE30
- NE28
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
No Properties
Dec 02,2020
Dec 02,2020
0
people found
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Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on ...
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Apr 29,2020
Apr 29,2020
2
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I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The ...
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Feb 03,2020
Feb 03,2020
2
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This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will ...
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Nov 22, 2020
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They are doing exactly the same to us. Despite paying double our monthly fee to clear arrears, they now want the full amount up front up to July 2921 equating to almost £500. Disgusting company who put money over device all the time. ...
Dec 15,2019
Dec 15,2019
3
people found
this helpful
this helpful
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me ...
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Nov 07,2019
Nov 07,2019
2
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Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, ...
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Feb 07,2018
Feb 07,2018
6
people found
this helpful
this helpful
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding ...
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Comment on agent fees
Definitely bad. They don't even break the charges down
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Mar 03,2017
Mar 03,2017
6
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Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and ...
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Comment on agent fees
Average
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Mar 17, 2017
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(1)
Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback.
Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...
Feb 28,2017
Feb 28,2017
2
people found
this helpful
this helpful
Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
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Comment on agent fees
Bad especially as theyve done nothing
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Mar 17, 2017
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Good Afternoon, please contact me on jonathan.parker@brannen-partners.co.uk - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...
Jan 14,2016
Jan 14,2016
1
people found
this helpful
this helpful
Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
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Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
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Jan 14, 2016
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Thank you for the feedback. ...
Jan 13,2016
Jan 13,2016
2
people found
this helpful
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On ...
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What agent could do to change your mind?
Fair, but not in cash.Attached Filesnbsp;
Comment on agent fees
Fair, but not in cash.
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Jan 14, 2016
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Dear Becca, please feel free to email me at jonathan.parker@brannen-partners.co.uk with any specifics you would like to report - I can then investigate further.
We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...
Jan 03,2016
Jan 03,2016
2
people found
this helpful
this helpful
My partner and I recently moved into a property which we rented from Brannen and Partners.
Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one ...
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Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
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Jan 04, 2016
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Dear Sofia
As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...
Aug 26,2015
Aug 26,2015
3
people found
this helpful
this helpful
Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for ...
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Jan 13, 2016
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I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...
Mar 30,2015
Mar 30,2015
2
people found
this helpful
this helpful
Kendal has been polite and very professional in her dealings with us throughout the sale process and has always endeavoured to collect any information requested or queries raised in a very speedy manner.
In short a great help in moving the sale to a successful ...
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Comment on agent fees
Agreed a special competitive rate
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Jan 29,2015
Jan 29,2015
1
people found
this helpful
this helpful
Exceptional service, we were kept up to date at all aspects of the sale of our property. Staff were very professional and courteous and really went above and beyond. We had viewings within hours of the property going on the market! Highly recommended....
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Dec 12,2014
Dec 12,2014
1
people found
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this helpful
Brannen and partners have acted for me in several capacities since the year 2000. In the first place they are the managing agents for the apartment building, in the second place they were my factor for the letting and maintenance of my flat and lastly they ...
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Dec 04,2014
Dec 04,2014
1
people found
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Good effective team offering a full service. VERY fast @ finding GOOD tennants and keeping you informed of progress and responsive to issues raised by both sides...
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Nov 26,2014
Nov 26,2014
1
people found
this helpful
this helpful
Brannen & Partners provided a friendly, helpful and professional service when I became a landlord. I could trust them to fully manage my property, and would recommend them to any landlord or for someone who was looking to rent from an estate agent. I have also ...
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“Agent was always professional, friendly and supportive. Questions always answered ......”
Nov 20,2014
Nov 20,2014
1
people found
this helpful
this helpful
Agent was always professional, friendly and supportive. Questions always answered accurately and queries were followed up quickly with the vendor. Definitely one of the better estate agents I have had dealings with due to the high quality of service from their staff. Recommended....
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Jun 17,2014
Jun 17,2014
6
people found
this helpful
this helpful
I am currently renting a property managed by this agency. I moved in a month and a half ago. I have never lived in the UK before, so I think that I have been and still being exploited to the maximum. There was a week's ...
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Apr 08,2014
Apr 08,2014
3
people found
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This estate agents is an absolute disgrace. They have no interest in the welfare of their tenants and are interested only in finding ways to keep bonds and insult customers. My partner rented a flat from them in a disgusting state (due to desperation at ...
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Oct 08,2013
Oct 08,2013
6
people found
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As a property management company Brannen & Partners are the worst I have ever had to deal with. They show no interest in running & maintaining the property & are only concerned with demanding CASH for their service charges ( whilst not carrying out the relevant services!) The staff ...
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Sep 03,2012
Sep 03,2012
4
people found
this helpful
this helpful
We arranged to rent a property through them and was a nightmare from start to finish. Thank god they are not managing the property.
After arriving to pay the deposit they didn't tell us that we had to pay cash. We then had to go ...
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Apr 05,2012
Apr 05,2012
6
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When i saw the flat i wanted was up with Brannen my heart sank. Both me,my sister and dad find their attitude generally unfeeling. I am sure they're following policies and procedures...but i'm sure companies can change trends a certain amount.
Checking i'm ...
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What agent could do to change your mind?
Genuinely care about people who work...pay rent on time and look after the properties! See and act on the different TYPE of tenant and bend the rules if appropriate!!Attached Filesnbsp;
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May 05, 2017
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£210 'reference fees' followed by a refusal to communicate. At one point I was told they are too busy to arrange entry to the property. Given 30minutes max to exchange cash/ keys, ask questions & read, sign tenancy agreement which says very little aside from the tenant is responsible for funding all 'assessments' maintenance & repairs and to pay B&P an unspecified amount of money to 'write letters' for unspecified reasons. They Refuse bank transfer & will only deal in cash even for large amoun ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:45 PM 26/05/2015 by Jonathan Parker
