Brannen and Partners - Whitley Bay, NE26

18 reviews 2.7/5 rating
  • 54% valuation accuracy
  • 39% recommend
  • 64% fee satisfaction
Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, Linskill Terrace and Hawkeys Lane. There is also a ‘Brannen Street’ in North Shields, acting as a reminder of how the Brannen family has shaped the Coast brick by brick. Today we rent and sell Read full description...rather than build houses from our Whitley Bay and Tynemouth offices. We will provide bespoke marketing packages to clients looking to sell including A3 window cards and property particulars, floor plans, a professional photographer to take pictures of your home as well as advertising on property websites and within the News Guardian. We also have our own Facebook and Twitter pages! With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast. Whether you are looking to buy, sell or rent, with our first class knowledge of the local north east market you can trust us to provide clear, sensible advice and guidance. For more information please call 0191 2578484.
Brannen and Partners

220 Parkview Whitley Bay
Tyne and Wear
NE26 3QR

0191 2517878


Properties for Sale
Properties to Rent

update staff | update details

“Brannan and partners are the managing agent for my property. ......”

Feb 07,2018
Minithumbdown
By: 'Matty'
Feb 07,2018
3 people found
this helpful
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding ...
read full review
Comment on agent fees
Definitely bad. They don't even break the charges down
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Consistently awful. I'll never use them again. They were marketing ......”

Mar 03,2017
Minithumbdown
By: 'Ex Brannen Customer'
Mar 03,2017
5 people found
this helpful
Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and ...
read full review
Comment on agent fees
Average
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback. Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...

“Terrible... Don't clean the properties before they rent them out ......”

Feb 28,2017
Minithumbdown
By: 'Hate brannens'
Feb 28,2017
1 people found
this helpful
Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
read full review
Comment on agent fees
Bad especially as theyve done nothing
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon, please contact me on jonathan.parker@brannen-partners.co.uk - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...

“Jacqui kept us updated through the process and l found ......”

Jan 14,2016
Minithumbup
By: 'Steven'
Jan 14,2016
1 people found
this helpful
Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
read full review
Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan
Jan 14, 2016
View all comments (1)
Thank you for the feedback. ...

“My partner and I have rented a property for the ......”

Jan 13,2016
Minithumbdown
By: 'Becca'
Jan 13,2016
1 people found
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On ...
read full review
What agent could do to change your mind?
Fair, but not in cash.
Attached Files
Comment on agent fees
Fair, but not in cash.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan
Jan 14, 2016
View all comments (1)
Dear Becca, please feel free to email me at jonathan.parker@brannen-partners.co.uk with any specifics you would like to report - I can then investigate further. We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...

“My partner and I recently moved into a property which ......”

Jan 03,2016
Minithumbdown
By: 'sofi'
Jan 03,2016
1 people found
this helpful
My partner and I recently moved into a property which we rented from Brannen and Partners. Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one ...
read full review
Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan Parker
Jan 04, 2016
View all comments (1)
Dear Sofia As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...

“Myself and my partner moved into a property by advertised ......”

Aug 26,2015
Minithumbdown
By: 'Unsatisfied Customer'
Aug 26,2015
2 people found
this helpful
Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Beccea
Jan 13, 2016
View all comments (2)
I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...

“Kendal has been polite and very professional in her dealings ......”

Mar 30,2015
Minithumbup
By: 'Brian Melville'
Mar 30,2015
2 people found
this helpful
Kendal has been polite and very professional in her dealings with us throughout the sale process and has always endeavoured to collect any information requested or queries raised in a very speedy manner. In short a great help in moving the sale to a successful ...
read full review
Comment on agent fees
Agreed a special competitive rate
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Exceptional service, we were kept up to date at all ......”

Jan 29,2015
Minithumbup
By: 'Emma wake'
Jan 29,2015
1 people found
this helpful
Exceptional service, we were kept up to date at all aspects of the sale of our property. Staff were very professional and courteous and really went above and beyond. We had viewings within hours of the property going on the market! Highly recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brannen and partners have acted for me in several capacities ......”

Dec 12,2014
Minithumbup
By: 'Mr Collier'
Dec 12,2014
1 people found
this helpful
Brannen and partners have acted for me in several capacities since the year 2000. In the first place they are the managing agents for the apartment building, in the second place they were my factor for the letting and maintenance of my flat and lastly they ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good effective team offering a full service. VERY fast @ finding ......”

Dec 04,2014
Minithumbup
By: 'Howell'
Dec 04,2014
1 people found
this helpful
Good effective team offering a full service. VERY fast @ finding GOOD tennants and keeping you informed of progress and responsive to issues raised by both sides...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brannen & Partners provided a friendly, helpful and professional service when ......”

Nov 26,2014
Minithumbup
By: 'Phil'
Nov 26,2014
1 people found
this helpful
Brannen & Partners provided a friendly, helpful and professional service when I became a landlord. I could trust them to fully manage my property, and would recommend them to any landlord or for someone who was looking to rent from an estate agent. I have also ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Agent was always professional, friendly and supportive. Questions always answered ......”

Nov 20,2014
Minithumbup
By: 'Ray'
Nov 20,2014
1 people found
this helpful
Agent was always professional, friendly and supportive. Questions always answered accurately and queries were followed up quickly with the vendor. Definitely one of the better estate agents I have had dealings with due to the high quality of service from their staff. Recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am currently renting a property managed by this agency. ......”

Jun 17,2014
Minithumbdown
By: 'Sarah'
Jun 17,2014
5 people found
this helpful
I am currently renting a property managed by this agency. I moved in a month and a half ago. I have never lived in the UK before, so I think that I have been and still being exploited to the maximum. There was a week's ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This estate agents is an absolute disgrace. They have no ......”

Apr 08,2014
Minithumbdown
By: 'Lynsey'
Apr 08,2014
2 people found
this helpful
This estate agents is an absolute disgrace. They have no interest in the welfare of their tenants and are interested only in finding ways to keep bonds and insult customers. My partner rented a flat from them in a disgusting state (due to desperation at ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a property management company Brannen & Partners are the worst ......”

Oct 08,2013
Minithumbdown
By: 'Coastal nightmare'
Oct 08,2013
5 people found
this helpful
As a property management company Brannen & Partners are the worst I have ever had to deal with. They show no interest in running & maintaining the property & are only concerned with demanding CASH for their service charges ( whilst not carrying out the relevant services!) The staff ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We arranged to rent a property through them and was ......”

Sep 03,2012
Minithumbdown
By: 'Ell1973'
Sep 03,2012
4 people found
this helpful
We arranged to rent a property through them and was a nightmare from start to finish. Thank god they are not managing the property. After arriving to pay the deposit they didn\'t tell us that we had to pay cash. We then had to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When i saw the flat i wanted was up with ......”

Apr 05,2012
Minithumbdown
By: 'AD'
Apr 05,2012
6 people found
this helpful
When i saw the flat i wanted was up with Brannen my heart sank. Both me,my sister and dad find their attitude generally unfeeling. I am sure they're following policies and procedures...but i'm sure companies can change trends a certain amount. Checking i'm ...
read full review
What agent could do to change your mind?
Genuinely care about people who work...pay rent on time and look after the properties! See and act on the different TYPE of tenant and bend the rules if appropriate!!
Attached Files
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: YD
May 05, 2017
View all comments (1)
£210 'reference fees' followed by a refusal to communicate. At one point I was told they are too busy to arrange entry to the property. Given 30minutes max to exchange cash/ keys, ask questions & read, sign tenancy agreement which says very little aside from the tenant is responsible for funding all 'assessments' maintenance & repairs and to pay B&P an unspecified amount of money to 'write letters' for unspecified reasons. They Refuse bank transfer & will only deal in cash ev ...
Areas covered
  • NE25
  • Tynemouth
  • NE26
  • Whitley Bay
  • NE29
  • North Shields
  • NE30
  • NE28
Advertise on
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
64% customers were satisfied with fees 54% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £112,000
  • Max: £185,000

Letting
  • Min: £0
  • Max: £117,000

NAEA ARLA RICS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 1 8 2 0 1 0 1 2

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 3:45 PM 26/05/2015 by Jonathan Parker

Awards won by Brannen and Partners, Whitley Bay NE26 3QR

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed

More Links

As Seen On

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram LinkedIn