Brannen and Partners - Whitley Bay, NE26

View all comments (1) Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback. Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...

View all comments (1) Good Afternoon, please contact me on jonathan.parker@brannen-partners.co.uk - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...

View all comments (1) Thank you for the feedback. ...

View all comments (1) Dear Becca, please feel free to email me at jonathan.parker@brannen-partners.co.uk with any specifics you would like to report - I can then investigate further. We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...

View all comments (1) Dear Sofia As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...

View all comments (2) I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...

View all comments (1) £210 'reference fees' followed by a refusal to communicate. At one point I was told they are too busy to arrange entry to the property. Given 30minutes max to exchange cash/ keys, ask questions & read, sign tenancy agreement which says very little aside from the tenant is responsible for funding all 'assessments' maintenance & repairs and to pay B&P an unspecified amount of money to 'write letters' for unspecified reasons. They Refuse bank transfer & will only deal in cash ev ...