Brannen and Partners - Whitley Bay, , NE26

17 reviews 2.8/5 rating
  • 58% valuation accuracy
  • 41% recommend
  • 69% fee satisfaction
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    SD brannen
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    Kendall Dowson
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    Jonathan Parker
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    Norriece Green
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    Jacqui Wilson
Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, Linskill Terrace and Hawkeys Lane. There is also a ‘Brannen Street’ in North Shields, acting as a reminder of how the Brannen family has shaped the Coast brick by brick. Today we rent and sell ra Read full description...ther than build houses from our Whitley Bay and Tynemouth offices. We will provide bespoke marketing packages to clients looking to sell including A3 window cards and property particulars, floor plans, a professional photographer to take pictures of your home as well as advertising on property websites and within the News Guardian. We also have our own Facebook and Twitter pages! With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast. Whether you are looking to buy, sell or rent, with our first class knowledge of the local north east market you can trust us to provide clear, sensible advice and guidance. For more information please call 0191 2578484.
Brannen and Partners

220 Parkview Whitley Bay
Tyne and Wear
NE26 3QR

0191 2517878
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Mar 03,2017
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Jonathan Parker
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Mar 03,2017
1 people found
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Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and price of my property, in both cases the sales people actively AVOIDED selling a viewing and focused on cheaper properties instead, even when reaffirming the property they wanted to see, the agent said they had no properties in that area,...
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Average
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By: Jonathan Parker
Mar 17, 2017
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Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback. Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...
Feb 28,2017
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Feb 28,2017
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Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
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Comment on agent fees
Bad especially as theyve done nothing
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By: Jonathan Parker
Mar 17, 2017
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Good Afternoon, please contact me on jonathan.parker@brannen-partners.co.uk - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...
Jan 14,2016
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Jacqui Wilson
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Jan 14,2016
1 people found
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Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
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Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
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By: Jonathan
Jan 14, 2016
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Thank you for the feedback. ...
Jan 13,2016
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Jan 13,2016
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My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On our first visit one lady was complaining to us about another member of staff which was very uncomfortable. It is incredibly hard to speak to the right person on the phone as no one wants to help or do their jobs. A few of the women I've dealt with have been incredibly d...
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What agent could do to change your mind?
Fair, but not in cash.
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Comment on agent fees
Fair, but not in cash.
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By: Jonathan
Jan 14, 2016
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Dear Becca, please feel free to email me at jonathan.parker@brannen-partners.co.uk with any specifics you would like to report - I can then investigate further. We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...
Jan 03,2016
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Jan 03,2016
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My partner and I recently moved into a property which we rented from Brannen and Partners. Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one third party repairman who didn't know what he was doing, nor did the repairman from Digon Services turn up sometimes or when he did -didn't bother giving a 48 hour notice. I haven't dared unpack the cot I bought for the baby in fear it will be cover...
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Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
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By: Jonathan Parker
Jan 04, 2016
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Dear Sofia As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...
Aug 26,2015
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Aug 26,2015
1 people found
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Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for as the credit and refernece checks were carried out by another company entirely. Our main complaint is the attitude of their staff. We always got the impression they were snotty and speaking down to us. Terrible customer service skills...
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By: Beccea
Jan 13, 2016
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I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...
Mar 30,2015
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Kendall Dowson
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Mar 30,2015
2 people found
this helpful
Kendal has been polite and very professional in her dealings with us throughout the sale process and has always endeavoured to collect any information requested or queries raised in a very speedy manner. In short a great help in moving the sale to a successful and hassle free conclusion...
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Comment on agent fees
Agreed a special competitive rate
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Jan 29,2015
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Kendall Dowson
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Jan 29,2015
1 people found
this helpful
Exceptional service, we were kept up to date at all aspects of the sale of our property. Staff were very professional and courteous and really went above and beyond. We had viewings within hours of the property going on the market! Highly recommended....
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Dec 12,2014
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Jacqui Wilson
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Dec 12,2014
1 people found
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Brannen and partners have acted for me in several capacities since the year 2000. In the first place they are the managing agents for the apartment building, in the second place they were my factor for the letting and maintenance of my flat and lastly they were the selling agents when I finally decided to sell. In all activities I could rely on them to ensure my property was well maintained by regular inspection and arranging for repairs and decoration, to find good tenants and organize the let...
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Dec 04,2014
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Dec 04,2014
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Good effective team offering a full service. VERY fast @ finding GOOD tennants and keeping you informed of progress and responsive to issues raised by both sides...
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Nov 26,2014
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Jonathan Parker
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Norriece Green
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Nov 26,2014
1 people found
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Brannen & Partners provided a friendly, helpful and professional service when I became a landlord. I could trust them to fully manage my property, and would recommend them to any landlord or for someone who was looking to rent from an estate agent. I have also been a customer with Brannen & Partners in a renting capacity for over 10 years. I have always been satisfied with their service. In my opinion, they are the best estate agent in the North East...
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Nov 20,2014
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Nov 20,2014
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Agent was always professional, friendly and supportive. Questions always answered accurately and queries were followed up quickly with the vendor. Definitely one of the better estate agents I have had dealings with due to the high quality of service from their staff. Recommended....
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Jun 17,2014
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Jun 17,2014
2 people found
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I am currently renting a property managed by this agency. I moved in a month and a half ago. I have never lived in the UK before, so I think that I have been and still being exploited to the maximum. There was a week's delay in my moving in date, which resulted in staying at hotels for almost a month from the time I arrived in the UK. Just before I signed the contract, I asked the agent if everything has been checked in the property and all the appliances are working properly. I received a yes, ...
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Apr 08,2014
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Apr 08,2014
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This estate agents is an absolute disgrace. They have no interest in the welfare of their tenants and are interested only in finding ways to keep bonds and insult customers. My partner rented a flat from them in a disgusting state (due to desperation at the time) and proceeded to improve the property over his tenancy. There were holes in the walls, damp under every windows, windows themselves had not been fitted properly which the guys who came to fix them pointed out and said it was a trade mar...
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Oct 08,2013
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Oct 08,2013
4 people found
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As a property management company Brannen & Partners are the worst I have ever had to deal with. They show no interest in running & maintaining the property & are only concerned with demanding CASH for their service charges ( whilst not carrying out the relevant services!) The staff are rude at the first opportunity & show no customer service skills. If you are a private landlord I would suggest you use a dedicated property management company....
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Sep 03,2012
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Sep 03,2012
4 people found
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We arranged to rent a property through them and was a nightmare from start to finish. Thank god they are not managing the property. After arriving to pay the deposit they didn\'t tell us that we had to pay cash. We then had to go away and find the cash. I asked if we can pay on card for the bond and months rent in advance and was told we could. We were then given a moving in date so arranged with our current landlord to move out with enough time to move and clean the current property. One w...
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Apr 05,2012
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Apr 05,2012
6 people found
this helpful
When i saw the flat i wanted was up with Brannen my heart sank. Both me,my sister and dad find their attitude generally unfeeling. I am sure they're following policies and procedures...but i'm sure companies can change trends a certain amount. Checking i'm not wrecking the flat every 6 months is a bit excessive!! Why can't they use their discression instead of me taking time off work every 6 months? When i rang with a problem most of the employers have a tone of 'it's not OUR fault?!' which...
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What agent could do to change your mind?
Genuinely care about people who work...pay rent on time and look after the properties! See and act on the different TYPE of tenant and bend the rules if appropriate!!
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By: YD
May 05, 2017
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£210 'reference fees' followed by a refusal to communicate. At one point I was told they are too busy to arrange entry to the property. Given 30minutes max to exchange cash/ keys, ask questions & read, sign tenancy agreement which says very little aside from the tenant is responsible for funding all 'assessments' maintenance & repairs and to pay B&P an unspecified amount of money to 'write letters' for unspecified reasons. They Refuse bank transfer & will only deal in cash ev ...
Areas covered
  • NE25
  • Tynemouth
  • NE26
  • Whitley Bay
  • NE29
  • North Shields
  • NE30
  • NE28
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Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
69% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £112,000
  • Max: £185,000

Letting
  • Min: £0
  • Max: £117,000

NAEA ARLA RICS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 1 8 2 0 1 0 1 1
SD brannen - upload your photo SD brannen
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Kendall Dowson - upload your photo Kendall Dowson
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Jonathan Parker - upload your photo Jonathan Parker
 3 reviews

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Norriece Green - upload your photo Norriece Green
 1 reviews

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Jacqui Wilson - upload your photo Jacqui Wilson
 2 reviews

About Jacqui No description set View full profile
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Fees

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Last updated at 3:45 PM 26/05/2015 by Jonathan Parker

Complaints Procedure

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Last updated at 3:45 PM 26/05/2015 by Jonathan Parker

Awards won by Brannen and Partners, Whitley Bay NE26 3QR

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed

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