The UK's Largest Customer Review Website for the Property Industry
Morningside Edinburgh, Edinburgh EH10
4.3/5, 685 Reviews
84% Recommended
80% letting valuation accuracy
79% letting fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground
up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial\/mortgage options available to you, then Braemore can assist you today.
Latest Reviews
Sophie Milton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 79.00% | £275 | £3,000 |
Areas covered
- East Lothian
- EH1
- EH10
- EH11
- EH12
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- Fife
- Mid Lothian
- Morningside
- New Town
- Old Town
- West Lothian
Address
Braemore Sales & Lettings
92 Morningside Road, Edinburgh, City of Edinburgh
EH10 4BY
01316246666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Braemore Sales & Lettings Branches (View All 2)
Super ...
Share On :
5 Star Review
By : 'Ciara'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
11 Jun 2019
People found this helpful0
Susan has been extremely professional in her correspondence with me, thoroughly understanding my needs whilst meeting those of her client too. Thank you... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
5 Jul 2019Thank you so much for your very kind review Ciara, I will certainly ensure Susan sees your comments too. Kind regards, Mark Hastie, Lettings...
Brilliant ...
Share On :
5 Star Review
By : 'JakeL'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KY12
9 Jun 2019
People found this helpful0
From the start to the end of my tenancy, I found Kjartan and the rest of the team at Braemore very helpful. The team were helpful when I had issues and were quick to organise tradespersons to resolve problems. Unfortunately, my tenancy did not last as long as expected, however the service I... Read Full Review
Comments on Agent Fees
I felt the fees charged by this agent were fair
Comments (1)Was this helpful?:
By : Mark Hastie
5 Jul 2019Thank you Jake so much for your very kind review, this is great feedback for us, and I will pass your comments onto Kjartan too. I wish you all the best in your new home. Kind regards, Mark Hastie, ...
Dedicated! ...
Share On :
4 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EH16
3 Jun 2019
People found this helpful0
Tzana took amazing care of us flat-hunting throughout a very stressful time! From first email to follow-up after finally moving, she made sure to keep us in the know and clearly communicate updates. Thanks for taking care of us... Read Full Review
Comments (0)Was this helpful?:
Beyond the call of ...
Share On :
5 Star Review
By : 'GW'
Services : Letting( As a Owner )
Rent PCM : £845
Would you recommend ? : Yes
Postcode : EH12
30 May 2019
People found this helpful0
Andras has been looking after a house for me for a few years, and I've found him to be really excellent and diligent. To give an example.....the sofa in the house gave up after a few years, and Andras not only helped oversee its delivery, but then built the thing for me! That's... Read Full Review
Comments on Agent Fees
I think the fees are fair.
Comments (1)Was this helpful?:
By : Mark Hastie
5 Jul 2019Thank you so much for your very kind review, this is great feedback for Andras, and it's fantastic to hear. Kind regards, Mark Hastie, Lettings...
Kjartan ...
Share On :
5 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : Yes
Postcode : EH7
25 May 2019
People found this helpful0
During our 4 year tenancy through Braemore, Kjartan has provided a first point of contact on many occassions and has always been thoroughly professional, helpful and... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Sarah! Kind regards, Mark Hastie Lettings...
Confident with the ...
Share On :
5 Star Review
By : 'Hilda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH1
23 May 2019
People found this helpful0
I would just like to say been dealing with Braemore Lettings for quite a few years. I live in Aberdeen, I can discuss by email or telephone any problems that arise from the Property we have in Edinburgh. Olivia Morrad is is normally who I deal with and she has just arranged some new pieces of ... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Hilda! Kind regards, Mark Hastie Lettings...
Fantastic ...
Share On :
5 Star Review
By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : EH11
23 May 2019
People found this helpful0
Olivia Morrad has been so helpful since I moved into my new flat. There were a number of issues that were dealt with as quickly as possible and thoughtfully. I really appreciate Olivia's time. She helped me find the best solutions and never just quick fixes (which I have experienced in the... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Amanda! Kind regards, Mark Hastie Lettings...
Highly ...
Share On :
5 Star Review
By : 'I'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
22 May 2019
People found this helpful0
Thank you Braemore for handling the letting of our current accommodation with such high professional standard AND individualised service! Lynne Moore (our advisor) in particular has been extremely helpful in solving a tricky situation very professional and to the satisfaction of all involved. Thank ... Read Full Review
Comments (0)Was this helpful?:
Communication ...
Share On :
5 Star Review
By : 'Dom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
20 May 2019
People found this helpful0
Susan responded quickly in a friendly manner to my e-mails. This resolved the issue and she proactively followed this up in the days that... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Dom! Kind regards, Mark Hastie Lettings...
Good ...
Share On :
5 Star Review
By : 'Helen'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : EH10
15 May 2019
People found this helpful0
Laura was very quick to respond to our query and helpful in our recent lease renewal. She was very pleasant to deal... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Helen! Kind regards, Mark Hastie Lettings...
Laura ...
Share On :
5 Star Review
By : 'Adam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
10 May 2019
People found this helpful0
Laura Gamble at Braemore was very professional from start to finish. She was always very attentive from the initial documentation requirements through to supporting ongoing tenant needs. Would strongly recommend anyone looking for a rental property in Edinburgh at competitive... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Adam! Kind regards, Mark Hastie Lettings...
A very pleasant experience ...
Share On :
5 Star Review
By : 'Imran'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : EH11
9 May 2019
People found this helpful0
I've lived in Edinburgh for well over a decade, but i have only used Braemore for over a year. I have to admit, I wished i had come across Braemore alot earlier. The staff are very helpful and accommodating to my availability when I was viewing properties and any issues I have had have... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Imran! Kind regards, Mark Hastie Lettings...
Excellent ...
Share On :
5 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH68
9 May 2019
People found this helpful0
Overall I'm very happy with the service and understanding of landlord needs. The inspection service of the property covers all issues leaving me as the landlord, satisfied that the property is bring looked... Read Full Review
Comments on Agent Fees
A little high but it\'s a good service.
Comments (1)Was this helpful?:
By : Mark Hastie
28 May 2019Thank you so much for your very kind review Ian! Kind regards, Mark Hastie Lettings...
Property ...
Share On :
5 Star Review
By : 'Kate'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH
8 May 2019
People found this helpful0
We have had an excellent service during the kitchen refurbishment with Alexandra liaising well with us, the tenants and contractors. A very helpful member of staff. Thank... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Mark Hastie
8 May 2019Thank you so much Kate for your positive feedback and I'll be sure to share this with our Team including Alexandra, who will be delighted to have gotten a mention! Kind regards, Mark Hastie,...
Maintenance ...
Share On :
5 Star Review
By : 'Edward'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH9
7 May 2019
People found this helpful0
Gillian provides a great service at all times, any jobs required are informed to me promptly and are carried in a timely manner. Cannot fault... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
8 May 2019Thank you very much for your very kind comments Edward and I'll ensure these are circulated round the Team here. Kind regards, Mark Hastie, Lettings...
Great ...
Share On :
5 Star Review
By : 'Val'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH7
7 May 2019
People found this helpful0
I have used Braemore as a landlord for the past 2 years. Recently, while my flat has been on the market for re-let, Kjartan Behm has been my Property Manager. He has been very helpful, efficient, is a good communicator and responds promptly to my queries. On several occasions Kjartan has... Read Full Review
Comments on Agent Fees
Good level of fees.
Comments (1)Was this helpful?:
By : Mark Hastie
8 May 2019Thank you so much Val for your very positive feedback and I'll be sure to share this with our Team including Kjartan, who will be delighted to have gotten a mention as well. Kind regards, Mark...
Excellent ...
Share On :
5 Star Review
By : 'Sofi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
2 May 2019
People found this helpful0
My experience renting through Braemore was excellent. Rachel was really helpful during the tenancy, responding very promptly to emails and answering questions. The process of moving out was smooth, I received a compete information pack from the office explaining every step and got my deposit back... Read Full Review
Comments (1)Was this helpful?:
By : Mark Hastie
3 May 2019Thank you so much for your very kind review Sofi, and Rachel Van Der Velde is indeed one of our finest and most respected Team members here, I'll be sure to pass this onto her and the Team here. ...
Amazing ...
Share On :
5 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EH11
2 May 2019
People found this helpful0
We found a lovely flat all thanks to the efforts and hard work from Paul. He made us feel very looked after and sought out other flats (which he didn't have to do!) which better suited our needs which we very much appreciated! He was very friendly and funny and made the whole process from... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Mark Hastie
3 May 2019Thank you so much Hannah that's a lovely review and I'll be sure to pass this onto Paul. Kind regards, Mark Hastie, Lettings...
Braemore Lettings - Gillan ...
Share On :
5 Star Review
By : 'Partha'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH12
2 May 2019
People found this helpful0
I have used Braemore (and its various predecessor names) as a letting agent on a property I own for over 10 years. In that time I have received varying degrees of service (from a Landlord perspective) depending on the agent involved and the "transition" point/status of the organisation:... Read Full Review
Comments on Agent Fees
The Agent\'s (Braemore) monthly fee for administration of letting income, inspections etc are considered acceptable.
Comments (1)Was this helpful?:
By : Mark Hastie
3 May 2019Thank you so much for your very kind review Partha, and I'm glad that we have things performing well at this stage. There are various things that can affect service temporarily such as a...
Selling & Letting of ...
Share On :
5 Star Review
By : 'Russell'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH7
22 Apr 2019
People found this helpful0
The service I received from Pauline as my property manager was very good. The service I received from Marion when selling my property was excellent. Marion kept me fully informed on all developments and her advice and guidance throughout the process was first... Read Full Review
Comments on Agent Fees
Agent fees are fine.
Comments (1)Was this helpful?:
By : Mark Hastie
26 Apr 2019Thank you so much for your very positive review! Kind regards, Mark Hastie, Lettings...
1 - 20 of 685 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/31/2017, 8:39:24 AM by allAgents
