Queensferry Street, Edinburgh, EH2
4.8/5, 77 reviews
95% recommended
100% sales valuation accuracy
98% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction
As Edinburgh’s largest property company, more people trust Braemore with their property than anyone else. With over 25 years’ experience in the Edinburgh property market, Braemore Sales & Lettings have a strong and proactive team of property experts to take care of all of your property needs and deliver a service ... show more As Edinburgh’s largest property company, more people trust Braemore with their property than anyone else. With over 25 years’ experience in the Edinburgh property market, Braemore Sales & Lettings have a strong and proactive team of property experts to take care of all of your property needs and deliver a service to our clients
that is second to none.

Braemore Sales offer a fully managed estate agency service for the complete property package. A service our clients can trust that achieves results. With our in-depth knowledge of the Edinburgh and Lothians property market, and our passion for customer service, Braemore Sales provide expert advice on finding, buying, marketing, selling and investing in residential property.

Whether you are looking to sell your family home or investment property, rent out your flat or invest in a new purchase opportunity, our friendly and professional team are here to help.
Braemore

Opening Hours
Address

Braemore Sales & Lettings
12 Queensferry Street
West End,Edinburgh
City of Edinburgh
EH2 4PG
0131 624 6667

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £106,000 £430,000
Lettings 75% 86% £675 £1,075
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 4 1 57 0 7 1 1 2
Areas covered
  • EH11
  • EH1
  • EH12
  • EH2
  • Edinburgh
  • EH3
  • West End
  • EH4
  • Morningside
  • EH5
  • Leith
  • EH6
  • Gorgie
  • EH7
  • Dalry
  • EH8
  • Merchiston
  • EH9
  • New Town
  • EH10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

No Properties

Images & Videos

“Positive Experience...”

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Dec 20,2020
Minithumbup
Donna Reape
By: 'HAZEL'
Dec 20,2020
0 people found
this helpful
Three ladies I would wish to thank for their service; Rachel Van Der Velde - for helping and being there when I was renting the property out Donna Reape - for helping me set up the sale of the property and Alex McKinlay for seeing ...
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“Flippant customer service!...”

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Sep 19,2020
Minithumbdown
By: 'why'
Sep 19,2020
0 people found
this helpful
Flippant customer service! T* answered the call I made to enquire about applying for a flat I had viewed. She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and ...
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“Would definitely use again!...”

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Sep 10,2020
Minithumbup
Donna Reape
By: 'Fiona'
Sep 10,2020
0 people found
this helpful
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they ...
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“I recently moved for the first time in nearly......”

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Jul 23,2020
Minithumbup
Donna Reape
By: 'Robert'
Jul 23,2020
1 people found
this helpful
I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. ...
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“Five stars for excellent service from Donna a......”

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Jul 13,2020
Minithumbup
Donna Reape
Alex
By: 'Fiona'
Jul 13,2020
1 people found
this helpful
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably ...
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“I am very happy with the service I received. ......”

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May 22,2020
Minithumbup
By: 'Maria'
May 22,2020
2 people found
this helpful
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and ...
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“Extraordinary service from Donna Reape at Braemore Sales....”

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May 10,2020
Minithumbup
Donna Reape
By: 'Rosemary'
May 10,2020
5 people found
this helpful
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my hand' through many ...
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“I'm glad I don't have a property through them......”

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Apr 30,2020
Minithumbdown
By: 'Simon'
Apr 30,2020
0 people found
this helpful
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based ...
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“Susan has been very supportive when negotiati......”

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Mar 23,2020
Minithumbup
Susan
By: 'Andriani'
Mar 23,2020
0 people found
this helpful
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired outcome....
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“I have just sold my Edinburgh flat through Br......”

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Dec 10,2019
Minithumbup
Donna Reape
By: 'eric'
Dec 10,2019
0 people found
this helpful
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend them!!...
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“Great Viewing...”

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Nov 29,2019
Minithumbup
By: 'Simon'
Nov 29,2019
0 people found
this helpful
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application process....
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“Outstanding service...”

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Nov 18,2019
Minithumbup
Donna Reape
By: 'Micheline'
Nov 18,2019
0 people found
this helpful
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace ...
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“Home Sale...”

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Nov 03,2019
Minithumbup
By: 'Jan'
Nov 03,2019
0 people found
this helpful
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and ...
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“Nice people, excellent service, no problems.,......”

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Oct 31,2019
Minithumbup
Donna Reape
By: 'David'
Oct 31,2019
0 people found
this helpful
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the process....
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“Emma Breach has provided an excellent and res......”

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Oct 30,2019
Minithumbup
Emma Breach
By: 'Robin'
Oct 30,2019
0 people found
this helpful
Emma Breach has provided an excellent and responsive property management service, keeping me as landlord fully in the picture about maintenance needs and progress with work....
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“Braemore were very professional and enthusias......”

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Oct 30,2019
Minithumbup
By: 'Sara'
Oct 30,2019
0 people found
this helpful
Braemore were very professional and enthusiastic from the start. They explained everything and were motivated to achieve a sale as quickly as possible. My property sold in 1 week which I was very happy with. I would definitely recommend them and use their service again myself....
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“Braemore were brilliant. Tzana Webster and he......”

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Oct 24,2019
Minithumbup
Marion Goffin
By: 'Nicola'
Oct 24,2019
0 people found
this helpful
Braemore were brilliant. Tzana Webster and her team were very professional, and fun to work with. They produced really beautiful publicity material - the photography was excellent, and the 3D walk through really looked great. My flat sold very quickly, and well above the valuation. ...
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“Great1 I did not have to lift a finger they d......”

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Oct 16,2019
Minithumbup
By: 'rosemary'
Oct 16,2019
0 people found
this helpful
Great1 I did not have to lift a finger they did everything. Got good prices very quickly. They are very pleasant....
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“We were very satisfied with the professional ......”

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Sep 30,2019
Minithumbup
Marion Goffin
By: 'Diana'
Sep 30,2019
0 people found
this helpful
We were very satisfied with the professional service we received in selling our property. There were no issues and the property was sold in nine days....
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“Braemore managed the sale of our Edinburgh ap......”

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Sep 27,2019
Minithumbup
By: 'Joanna'
Sep 27,2019
0 people found
this helpful
Braemore managed the sale of our Edinburgh apartment seamlessly from serving notice to the tenant through to managing the removal of the contents and the eventual sale. The marketing of the property was excellent and they kept us informed through every step of the process ...
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“Keep up the good work,...”

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Sep 25,2019
Minithumbup
Marion Goffin
By: 'Marion'
Sep 25,2019
0 people found
this helpful
When I first met Tzana and the team at Braemore I was put at ease by their friendly approach as I came with my questions about selling my flat. The team took me through the process and before I knew it my flat was on ...
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“Apartment was turned over in disgusting condi......”

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Sep 17,2019
Minithumbdown
By: 'Thomas'
Sep 17,2019
0 people found
this helpful
Apartment was turned over in disgusting condition, constant smell of mold pervaded the property, complaints were ignored, flat was in such a poor state that a broken door trapped me in the place for an entire day....
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“We highly recommend Braemore Sale. This is......”

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Aug 29,2019
Minithumbup
Marion Goffin
By: 'Mr'
Aug 29,2019
0 people found
this helpful
We highly recommend Braemore Sale. This is the second time in a year that me and my husband have sold with Braemore and once again, they delivered a spectacular service and achieved a higher price than expected. Higher than the average going rates in the ...
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“A professional and enthusiastic service provi......”

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Aug 26,2019
Minithumbup
By: 'A'
Aug 26,2019
0 people found
this helpful
A professional and enthusiastic service provided by an attentive team, headed up by Scott Webster. I chose Braemore to sell my property having seen several properties through other agents and solicitors. Their engagement to arrange a viewing and follow up was streaks above their competitors ...
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“Friendly, professional service...”

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Jul 31,2019
Minithumbup
By: 'Emma'
Jul 31,2019
0 people found
this helpful
Tzana from Braemore showed us a flat and was incredible. She had all the information we were looking for and was able to let us know lots of other things we hadn't even thought to ask!...
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Staff picture Donna Reape
(35)
Staff picture Jayme Jamieson
(1)
Staff picture Marion Goffin
(12)
Staff picture Sophie Sleigh
(2)
Staff picture Sam Wilson
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

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Braemore Sales & Lettings

Branch - Queensferry Street, Edinburgh, EH2