• Staff picture
    Scott Webster
  • Staff picture
    Tzana
  • Staff picture
    Donald
  • Staff picture
    Mark
  • Staff picture
    Donna
  • Staff picture
    Marion
As Edinburgh’s largest property company, more people trust Braemore with their property than anyone else. With over 25 years’ experience in the Edinburgh property market, Braemore Sales & Lettings have a strong and proactive team of property experts to take care of all of your property needs and deliver a service to our clients that is second to none. Braemore Sales offer a fully managed estate agency service for the complete property package. A service our clients can trust that achiev Read full description...es results. With our in-depth knowledge of the Edinburgh and Lothians property market, and our passion for customer service, Braemore Sales provide expert advice on finding, buying, marketing, selling and investing in residential property. Whether you are looking to sell your family home or investment property, rent out your flat or invest in a new purchase opportunity, our friendly and professional team are here to help.
Braemore Sales & Lettings

12 Queensferry Street West End, Edinburgh
City of Edinburgh
EH2 4PG

0131 624 6667
www.braemore.co.uk

Properties for Sale
Properties to Rent

“ House Selling... ”

Jun 01,2018
Minithumbup
Donald
Scott Webster
By: 'Glynis'
Jun 01,2018
0 people found
this helpful
Having been recommended Donald I have to pass this on. First class service from a first class team. Kept up to date with everything and every request was attended to promptly....
read full review
Comment on agent fees
Seemed okay compared to fees when I last sold a house nearly 30 years ago!
Was this helpful? Yes

“ Sixteen years of fantastic service... ”

May 28,2018
Minithumbup
Scott Webster
By: 'your Name or an alias or a nick name'
May 28,2018
0 people found
this helpful
I engaged Braemore as a letting agent in 2002; they managed my flat fantastically right up until I sold it in 2018. They also handled the sale quickly and professionally, achieving a sales price well in excess of what I'd hoped for....
read full review
Was this helpful? Yes

“ House Sale... ”

May 23,2018
Minithumbup
Scott Webster
Tzana
By: 'Teresa Dunlop'
May 23,2018
0 people found
this helpful
Highly professional and efficient service provided by all the staff . My main points of contact were with Scott and Tzana who kept me updated throughout the whole process of the sale. I have no hesitation in recommending Braemore as a selling agent...
read full review
Comment on agent fees
Had no issue with the fees
Was this helpful? Yes

“ Excellent service... ”

May 17,2018
Minithumbup
Donald
By: 'James'
May 17,2018
0 people found
this helpful
Donald provided an outstanding level of service during the sale of my property. He was always responsive and provided great guidance through the process, making it efficient and pain-free as a seller....
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Comment on agent fees
Fees were in line with the top end of the market.
Was this helpful? Yes

“ Excellent Customer Service... ”

May 11,2018
Minithumbup
Donald
Scott Webster
By: 'Debbie S'
May 11,2018
0 people found
this helpful
I recently sold my property. From seeing Scott Webster to getting my property on the market it was a quick and easy process. I was kept informed at all stages. Donald was my negotiator and was regularly in contact with updates. He managed to negotiate ...
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Comment on agent fees
Fees were reasonable and what I was expecting to be charged.
Was this helpful? Yes

“ Excellent company... ”

Apr 11,2018
Minithumbup
Tzana
Mark
By: 'Excellent service'
Apr 11,2018
0 people found
this helpful
Tzana was an enormous help to us and was always on hand to resolve queries, Mark was also a great help to us, we would highly recommend this company we are first time buyers and the company made our purchase as simple as possible....
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Was this helpful? Yes

“ Sold!... ”

Apr 10,2018
Minithumbup
Tzana
By: 'Andrew'
Apr 10,2018
0 people found
this helpful
Fantastic friendly and professional service. Tzana and the team, struck me as passionate and dedicated. They made the process of selling as easy as possible for me. Tzana always went the extra mile, and we're very clear and concise with any communications. I thoroughly ...
read full review
Comment on agent fees
Agent fees were good value.
Was this helpful? Yes

“ Excellent professional and very friendly service.... ”

Apr 06,2018
Minithumbup
Scott Webster
Tzana
By: 'Jennie C'
Apr 06,2018
0 people found
this helpful
Wonderful attentive professional and friendly service. Nothing was ever too much trouble for Scot and Tzana who always went the extra mile. They seemed to be on duty and available 24/7. Great communicators and great ideas to maximise the potential of property for sale....
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Comment on agent fees
Agents fees were very very reasonable. Upfront fee with no hidden extras. This fee was only payable when property had been sold.
Was this helpful? Yes

“ I started dealing with Tzana when I wanted to sell three properties as going concerns. Within a month all properties were sold for great prices.... ”

Apr 04,2018
Minithumbup
Tzana
Donald
By: 'Margaret Somerville'
Apr 04,2018
0 people found
this helpful
From start to finish I encountered nothing but professionalism and more importantly for me friendliness. Tzana felt like and old friend from day one and her assessment of values were spot on . I can't believe how unstressful selling three flats has been ! A big ...
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Comment on agent fees
As I was selling properties , I was delighted that the fees were fixed and much less than going through a solicitor for everything .
Was this helpful? Yes

“ Leith flat sale... ”

Apr 04,2018
Minithumbup
Tzana
Donald
By: 'Helen D.'
Apr 04,2018
0 people found
this helpful
Braemore made the process of selling my flat a pleasure from start to finish, and I couldn't be happier with the result! The pre-sale valuation was positive, honest and accurate, and Tzana provided invaluable insight and advice on preparing my property for the market. ...
read full review
Comment on agent fees
I really appreciated the transparency of the fixed fees and the clear pricing structure, as this provided added peace of mind when it came to budgeting for my next property.
Was this helpful? Yes

“ off-market property purchase... ”

Apr 03,2018
Minithumbdown
Tzana
By: 'Sebastian Kozlowski'
Apr 03,2018
0 people found
this helpful
We had kind and professional assistance while renting and buying the property from Braemore. We would recommend the company for future tenants and landlords....
read full review
Was this helpful? Yes
Areas covered
  • EH11
  • EH1
  • EH12
  • EH2
  • Edinburgh
  • EH3
  • West End
  • EH4
  • Morningside
  • EH5
  • Leith
  • EH6
  • Gorgie
  • EH7
  • Dalry
  • EH8
  • Merchiston
  • EH9
  • New Town
  • EH10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£140,000
  • Max: Β£185,000

Letting No data

ARLA TPOS SAL TDS








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 8 0 1 1 0 0
Staff picture Scott Webster

Staff picture Tzana

Staff picture Donald

Staff picture Mark

Staff picture Donna

Staff picture Marion

Fees

Braemore Sales offer all of our clients a comprehensive and fully-managed estate agency service that is second to none.

Our Estate Agency Service includes advertising with the UK’s largest Property Web Portals in order to give your property’s advertising maximum market exposure, as well as our inclusive accompanied Viewing Agent service. Our Viewing Agent Service includes coverage of all viewings for all of our clients 7-days a week at no additional charge - throughout the daytime, into the evenings and at the weekends.

Braemore Sales are delighted to offer a free, no-obligation pre-sale valuation and marketing consultation appointment at your property to assess the property's size, condition and layout and let you have our thoughts on the likely Home Report value and expected sale price in the current market. We would also assess your individual sale requirements, offer recommendations on presentation and upgrading if required and follow up our visit to provide you with a detailed written pre-sale valuation report, marketing proposal and a comprehensive and transparent fee quotation outlining all of the costs involved if you used Braemore Sales as your Estate Agent.

Contact Braemore Sales today for more information: 0131 624 6667 | sales@braemore.co.uk
Last updated at 10:45 AM 27/03/2018 by allAgents

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

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