• Staff picture
    Scott Webster
  • Staff picture
    Tzana
  • Staff picture
    Mark
  • Staff picture
    Donna
  • Staff picture
    Marion
  • Staff picture
    Erin
  • Staff picture
    Gavin
  • Staff picture
    Pauline
  • Staff picture
    Gary
  • Staff picture
    Lynn
  • Staff picture
    Callum
  • Staff picture
    Susan
  • Staff picture
    Laura
  • Staff picture
    Rachel
  • Staff picture
    Emma
  • Staff picture
    Claire
  • Staff picture
    Susan
  • Staff picture
    Claire
  • Staff picture
    Michael
  • Staff picture
    Caroline
  • Staff picture
    Stephanie
  • Staff picture
    Mark
  • Staff picture
    Rachel
  • Staff picture
    Katie
  • Staff picture
    Alison
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedi Read full description...cated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore Sales & Lettings

92 Morningside Road Edinburgh
City of Edinburgh
EH10 4BY

01316246666
http://www.braemore.co.uk

Properties for Sale
Properties to Rent

“Embarrassingly Amateurish...”

Oct 16,2018
Minithumbdown
By: 'N/A'
Oct 16,2018
0 people found
this helpful
From Day One of our tenancy with Braemore we encountered nothing but problem after problem. Firstly, The flat had simply not been cleaned with the previous tenants food, rubbish and stains left in every single room. We duly complained and despite the promise of cleaners ...
read full review
Was this helpful? Yes
By: Mark Hastie
Oct 18, 2018
Thank you for your review, and I'm very sorry to hear this. As you can see we score highly on this site for customer service and so I'm very sorry to read that you have clearly not had the same experience as thousands of our other tenants thankfully have. We are only human and we accept sometimes mistakes could be made, but we always work hard to improve and prevent future recurrences. If you feel you'd like me to look into the matter and come back to you please do let me know privately on mark.hastie@braemore.co.uk, and I'd be delighted to take a look into the matter and try and restore some faith in us for you that way. Kind regards, Mark.

“Excellent Service...”

Oct 03,2018
Minithumbup
Callum
Pauline
By: 'Nichola'
Oct 03,2018
0 people found
this helpful
Excellent Service from Paul Davis, Callum MacGregor and Mhairi Middleton. They have made the whole rental process as straight forward and stress free as possible. Thank you again....
read full review
Was this helpful? Yes

“Excellent and informative Communication....”

Sep 28,2018
Minithumbup
Tzana
Mark
By: 'David and Mina Meikle'
Sep 28,2018
0 people found
this helpful
Tzana and her team were brilliant at making you fully understand the required procedures. Their honest and sincere approach at every step , for our house sale was communicated with a personal touch. Immediate phone calls and follow up were second to none. They went the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Pauline has been very helpful and efficient in regards to my property,...”

Sep 17,2018
Minithumbup
Pauline
By: 'Giuseppe'
Sep 17,2018
0 people found
this helpful
Pauline has been very helpful and efficient in regards to leasing out my property. I would recommend her as an agent and will use her in the future....
read full review
Was this helpful? Yes

“Very good Experience with Braemore and Paul Davis....”

Sep 17,2018
Minithumbup
Pauline
Pauline
By: 'Namita Rath'
Sep 17,2018
0 people found
this helpful
It was really great to get Paul as property manager to show us and guide us with booking the property. He was always helpful and guided us correctly to book the flat and also helped us to get the flat before the move in dates. ...
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Was this helpful? Yes

“Very Helpful staff...”

Sep 13,2018
Minithumbup
Susan
By: 'George'
Sep 13,2018
0 people found
this helpful
Susan Ryles was extremely helpful and help us a lot with a rent increase proposal from our landlord. I must said that I was hopeless to make the landlord to change his mind, but she manage to convince him....
read full review
Was this helpful? Yes

“Rent increase...”

Sep 12,2018
Minithumbup
Susan
By: 'Alex'
Sep 12,2018
0 people found
this helpful
Susan called me to notify me that my landlord wanted to increase my rent by an outrageous amount. I immediately said I would not agree to such a steep increase. Susan did her best to help me and persuaded my landlord to accept a much ...
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Was this helpful? Yes

“Extremely rude on the phone...”

Aug 23,2018
Minithumbdown
By: 'Paul'
Aug 23,2018
0 people found
this helpful
I just called 0131 291 0098 and the lady was extremely rude on the phone: she acted bored and hung up on me after 1 min when I asked about a property that had been taken already. I still had many questions.. She also hung up on my friend ...
read full review
Was this helpful? Yes
By: Paul
Sep 05, 2018
View all comments (2)
Hello, that was the same day I left the comment: Aug 23rd, around early afternoon I believe. My friend called Aug 22nd. Thank you for your response. ...

“Very good...”

Aug 22,2018
Minithumbup
Erin
By: 'Finn porrelli'
Aug 22,2018
0 people found
this helpful
Erin is very professional and made the whole process of application and lease signing very easy. I had a positive application experience....
read full review
Was this helpful? Yes
By: Braemore
Aug 23, 2018
View all comments (1)
Thanks for your kind review – delighted to hear of your experience with us. ...

“Excellent . Fantastic ....”

Aug 14,2018
Minithumbup
Tzana
By: 'Vanessa'
Aug 14,2018
0 people found
this helpful
I would highly recommend Braemore. The service I received from Tzana Webster was unbelievably excellent . She handled every detail with confidence and buckets of enthusiasm , always efficient and charming and extremely capable and effective . She gave great advice and support and got my flat on ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Beaumont Court...”

Aug 14,2018
Minithumbup
Tzana
Mark
By: 'Paddy Sherman'
Aug 14,2018
0 people found
this helpful
What a wonderful service provided by Braemore! They took all the hassle out of selling our flat and were always ready to jump in and deal with any unexpected development. They kept us informed of developments on a regular basis as matters proceeded and liaised ...
read full review
Comment on agent fees
For the amount of work that was done on our behalf, I think the fees were absolutely fine.
Was this helpful? Yes

“Flat Purchase...”

Aug 13,2018
Minithumbup
Tzana
By: 'Emma'
Aug 13,2018
0 people found
this helpful
Tzana and the sales team were amazing. As a first time buyer, Tzana went above and beyond advising and guiding me in the purchase of the flat I had been living in. Very grateful for the support and patience through the entire process. Lovely, friendly, ...
read full review
Was this helpful? Yes

“A good review...”

Aug 10,2018
Minithumbdown
Erin
By: 'Chris Robinson'
Aug 10,2018
0 people found
this helpful
Erin sorted the flat no problem. Absolute darlin I must say. Great customer service and a sound woman. Love you...
read full review
Was this helpful? Yes
By: Braemore
Aug 23, 2018
View all comments (1)
Thanks for your kind review – delighted to hear of your experience with us. ...

“HORRIFIC...”

Aug 01,2018
Minithumbdown
By: 'annoyed'
Aug 01,2018
3 people found
this helpful
Our experience with this somewhat incompetent and dishonest group has been beyond negative. Had multiple property managers - all of which were of no help to us. Moved into an absolutely DISGUSTING flat when they said that it had been 'professionally' cleaned and our experience ...
read full review
Was this helpful? Yes
By: Braemore
Aug 07, 2018
View all comments (1)
Im really sorry to hear of your experience. Without knowing who you are, its not possible for us to comment on your review but what I would say is that we deal with maintenance issues as soon as we get the go ahead from the landlord/owner of the property. Without their authorisation, we cannot proceed with any works. This will be the same for all letting agents. Once again I'm sorry if this was the case with you. ...

“Sale of property...”

Jun 07,2018
Minithumbup
Tzana
Mark
By: 'Jill'
Jun 07,2018
0 people found
this helpful
I highly recommend the Braemore Sales Team and in particular Tzana Webster who guided me through the process of selling my property. Tzana provided an excellent informative and friendly service. Any enquiry was promptly responded to (at times out of office hours, which was not ...
read full review
Comment on agent fees
The Agents fees were reasonable considering the good quality of marketing materials and a decent proportion of viewers whose interest in the property was indicated by their feedback .
Was this helpful? Yes

“Highly Appreciated...”

May 29,2018
Minithumbup
Susan
Lynn
By: 'Damian'
May 29,2018
1 people found
this helpful
Highly Appreciated Susan and Lynn and all the team at Breamore Morningside Edinburgh branch have done an outstanding job for us during our time leasing a property through them which we called home for 2 ½ years. I have always felt that they have handled all situations ...
read full review
Was this helpful? Yes

“No Place Like Home!...”

May 28,2018
Minithumbup
Mark
Tzana
By: 'ATuruk'
May 28,2018
0 people found
this helpful
Words truly can't describe how grateful and happy I am to have worked with Mark, Paul, Sonny and Tzara to find and secure the perfect flat!! Everyone was very friendly, quick to answer my questions and very helpful in my search for my next ...
read full review
Was this helpful? Yes

“Tait Property...”

May 24,2018
Minithumbup
Tzana
Callum
By: 'Gavin R Tait'
May 24,2018
0 people found
this helpful
Both Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants. Great service and nice folk....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Flat Sale...”

May 23,2018
Minithumbup
Tzana
By: 'Sean,'
May 23,2018
0 people found
this helpful
My wife and I have recently completed the sale of our flat in Morningside. Braemore's Tzana Webster provided excellent support to us from pre-sale to completion. She agreed a clear sales strategy with us and provided a comprehensive overview of the current market. As ...
read full review
Comment on agent fees
Good value in the local market.
Was this helpful? Yes

“Prompt and friendly...”

May 10,2018
Minithumbup
By: 'R Waring'
May 10,2018
0 people found
this helpful
Susan Ryles at Braemore has always been very helpful, replying promptly to emails and requests. Her manner is friendly and professional....
read full review
Was this helpful? Yes

“Sale of our property...”

Apr 26,2018
Minithumbup
Mark
Tzana
By: 'Lorraine Daw'
Apr 26,2018
0 people found
this helpful
From the moment we walked into the branch at Morningside to when our property was sold, we received nothing less than the most professional and helpful approach to selling our property. Mark and Tzana always replied to emails within a few hours. We couldn't ...
read full review
Comment on agent fees
Our lawyer offered us better fees but we were able to negotiate the same fee with Braemore and we are so pleased we decided to use Braemore to sell our property.
Was this helpful? Yes
By: Rachel Van Der Velde
May 01, 2018
View all comments (1)
Dear Lorraine, thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received, we will pass your thanks onto Mark and Tzana as well. Kind regards - Braemore Team ...

“Totally Professional Team...”

Apr 25,2018
Minithumbup
Tzana
By: 'Commercial Street'
Apr 25,2018
0 people found
this helpful
The renting of my property was handled in the most professional manner and great credit to all members of Braemore whom I dealt with over the rental period. I was kept up to date with all aspects of the tenants, given detailed reports on a ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Rachel Van Der Velde
May 01, 2018
View all comments (1)
Thank you taking the time to review your experience with Braemore. We will pass your thanks over to the team and especially to Tzana, Donald and Scott. Kind regards The Braemore Team ...

“Hopeless management...”

Apr 17,2018
Minithumbdown
By: 'Trollydolly'
Apr 17,2018
2 people found
this helpful
Braemore were a disgrace and landlords don't be tempted by 8.5% management fees! If it sounds too good to be true . . .! Their maintenance team are incompetent and charge a fortune and if you want larger jobs done then good luck! Nobody will check that it ...
read full review
Comment on agent fees
Expensive for an inadequate service
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 23, 2018
View all comments (1)
Thank you for taking the time to leave us your feedback about your experience. It is very disappointing to hear. If you could email us directly at rachel.macdonnell@braemore.co.uk with the details, we would very much like to look further into the situation for you. Kind Regards The Braemore Team ...

“Exceptional Customer Service...”

Apr 03,2018
Minithumbup
Marion
By: 'Richard Fish'
Apr 03,2018
0 people found
this helpful
Marion, is a delight to work with. I completely feel in safe hands through and through. At ease to just pick up the phone and speak to her with any queries I have. Even when she isn't able to answer my questions, she will ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thanks so much Richard for your response, this is very much appreciated, and we are here if you need us in future! We'll pass on your kind words to Marion. Kind regards, Braemore Team ...

“Extremely Helpful!...”

Apr 03,2018
Minithumbup
Marion
By: 'Mark'
Apr 03,2018
0 people found
this helpful
I viewed a few properties that were being sold by Braemore and was helped by Marion in their Sales team. Marion was extremely helpful and was always very quick to reply to emails and calls. I never once had to chase up Marion to answer ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you so much for your kind feedback, Mark, we will pass your kind words over to Marion. Kind regards, Braemore Team ...

“Professional...”

Mar 30,2018
Minithumbup
Scott Webster
By: 'Hooray Henry'
Mar 30,2018
0 people found
this helpful
Scott & his team executed the sale of my cute little flat in a most professional manner (after a bit of a sticky start)....
read full review
Comment on agent fees
Most reasonable
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received. Kind regards - Braemore Team .. ...

“Prompt Response...”

Mar 29,2018
Minithumbup
Susan
By: 'EB'
Mar 29,2018
0 people found
this helpful
Susan promptly came back with a positive outcome on a query I had. Greatly appreciated her consideration and speed of service...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to Susan. Kind Regards, The Braemore Team ...
Mar 29,2018
Minithumbup
By: 'Beverly'
Mar 29,2018
0 people found
this helpful
Donald help us through our first experience of selling property with patience and guidance, all from a distance! His support was invaluable and secured us an excellent price in a very short timescale....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for your review Beverly, and we will certainly pass this on to Donald it's great to hear this. Kind regards, Braemore Team ...

“Helpful and quick in getting things sorted...”

Mar 25,2018
Minithumbup
Susan
By: 'Oona'
Mar 25,2018
0 people found
this helpful
Susan has been very helpful in getting in contact with my landlord who agreed to renew my tenancy for another 6 months. She has been responding promptly to my emails....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Dear Oonal, Thank you for taking the time to review your experience with Braemore. We're delighted that Susan has been able to assist you with your tenancy. Kind Regards, The Braemore Team. ...

“Kind Service...”

Mar 21,2018
Minithumbup
Stewart
By: 'Oisin'
Mar 21,2018
0 people found
this helpful
I thought, given Stewart's kind service and good management of the transition to Braemore from our previous agency Clicklet, that it might be nice to drop a review here to say he's handled things more than well and kept everything ticking over smoothly. ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 13, 2018
View all comments (1)
Thank you for taking the time to review your experience you have received from Braemore, we will pass your kind comments on to Stewart. Kind regards The Braemore Team ...
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • East Lothian
  • EH5
  • West Lothian
  • EH4
  • Mid Lothian
  • EH3
  • Fife
  • EH2
  • EH1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £81,500
  • Max: £1,000,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS SAL TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
97 17 247 68 62 0 12 0 16 5
Staff picture Scott Webster
(50)

Staff picture Tzana
(76)

Staff picture Mark
(10)

Staff picture Donna
(20)

Staff picture Marion
(4)

Staff picture Erin
(6)

Staff picture Gavin
(15)

Staff picture Pauline
(9)

Staff picture Gary
(3)

Staff picture Lynn
(16)

Staff picture Callum
(8)

Staff picture Susan
(28)

Staff picture Laura
(14)

Staff picture Rachel
(8)

Staff picture Emma
(3)

Staff picture Claire
(2)

Staff picture Susan
(33)

Staff picture Claire
(4)

Staff picture Michael
(7)

Staff picture Caroline
(2)

Staff picture Stephanie
(2)

Staff picture Mark
(7)

Staff picture Rachel
(2)

Staff picture Katie
(17)

Staff picture Alison
(7)

Staff picture Lisa
(6)

Staff picture Andras
(3)

Staff picture Fergus
(2)

Staff picture Barry
(0)

Staff picture Alison
(1)

Staff picture Ula
(3)

Staff picture Glynnis
(2)

Staff picture Barbara
(0)

Staff picture Derek
(0)

Staff picture Donnie
(0)

Staff picture Leigh
(0)

Staff picture Helen
(1)

Staff picture Deborah
(2)

No image available Juli
(2)

No image available Kjartan
(5)

No image available Tiffany
(1)

No image available Steafanie
(1)

No image available Annette
(1)

No image available Gillian
(0)

No image available edinburgh
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No image available Izabela
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No image available Stewart
(3)

Fees

No fees set.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

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