Morningside Edinburgh, Edinburgh, EH10
4.3/5, 637 reviews
85% recommended
79% lettings valuation accuracy
78% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ... show more Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.

Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.

Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore

Opening Hours
Address

Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 79% 78% £275 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
122 17 319 73 67 0 12 0 22 5
Areas covered
  • Morningside
  • Old Town
  • New Town
  • East Lothian
  • West Lothian
  • Mid Lothian
  • Fife
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Avoid at all costs - they will try to steal your deposit...”

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Oct 02,2019
Minithumbdown
Kjartan
By: 'Adam O'
Oct 02,2019
0 people found
this helpful
Avoid at all costs - a bunch of crooks who tried to claim almost 50% of my deposit. The flat was given back in good condition and the agents, namely Kjartan attempted to put forward ridiculous claims for false costs. I had to wait until the ...
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Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
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Dear Adam, I am sorry to hear of your opinion. Our referencing and application procedure is strict, to ensure we find the best possible tenants for our landlords who will look after the property, according to the lease and inventory conditions. When this does not happen, unfortunately it is down to the tenant's deposit in order for us to try and recoup some of the funds it will cost the owner to have the property brought back to a similar condition to it was at move in (wear and tear ex ...

“Very happy with the kindness and professional......”

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Oct 02,2019
Minithumbup
By: 'Oscar'
Oct 02,2019
0 people found
this helpful
Very happy with the kindness and professionalism of Lynne.He cares at all times and is very attentive.I congratulate the company for having valid employees....
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By: Mark Hastie
Oct 10, 2019
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Dear Oscar, Thank you so much for your very kind review, my colleague Lynne will be over the moon to hear this. Kind regards, Mark Hastie Lettings Director. ...

“The whole team at Braemore are very helpful. ......”

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Oct 02,2019
Minithumbup
Helen
By: 'V Thorne'
Oct 02,2019
0 people found
this helpful
The whole team at Braemore are very helpful. Helen in particular was fantastic, I was unsure of a couple of things and she was right on it and helped me out enormously. My move was super easy as I had Gill Robertson giving me all ...
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By: Mark Hastie
Oct 10, 2019
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Thank you so much for your kind comments! Kind regards, Mark Hastie, Lettings Director. ...

“well organised and conscientious...”

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Sep 29,2019
Minithumbup
By: 'Mohammad'
Sep 29,2019
0 people found
this helpful
Highly organised and planned. This was my first experience to rent a house in Edinburgh as an overseas student. I tried some other agencies and they offered my too late viewing appointments but Braemore arranged two viewings immediately for two upcoming days and we moved ...
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By: Mark Hastie
Oct 10, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Very highly recommended...”

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Sep 25,2019
Minithumbup
Susan
By: 'Amer Masri'
Sep 25,2019
0 people found
this helpful
Dealing with this agency and specifically Susan is great. They have always been working hard to keep both the landlord and the client happy. Highly recommended....
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By: Mark Hastie
Oct 10, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Tenancy Changeover...”

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Sep 24,2019
Minithumbup
By: 'Lydia Housley'
Sep 24,2019
0 people found
this helpful
Tenancy Changeover Danielle dealt with my request very efficiently. After enquiring about leaving the property I was presented with a list of requirements for a changeover which were not present in my contract and that I had not seen before but after reasserting my desire ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Alex was the property manager dealing with th......”

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Sep 23,2019
Minithumbup
By: 'Edward Boyle'
Sep 23,2019
0 people found
this helpful
Alex was the property manager dealing with the flat I was renting from Braemore and she was very good with supporting me with all the details required for moving out of the property and communication via post, email and text was great....
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By: Mark Hastie
Oct 11, 2019
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Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“I've always been delighted with Braemore, and......”

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Sep 23,2019
Minithumbup
Susan
Susan
By: 'Joanna'
Sep 23,2019
0 people found
this helpful
I've always been delighted with Braemore, and have used the company for many years. I would thoroughly recommend it to others...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“When Braemore took over from my previous agen......”

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Sep 19,2019
Minithumbup
Susan
By: 'Karin Anna johns'
Sep 19,2019
0 people found
this helpful
When Braemore took over from my previous agent, Clicklet, initially I was not very happy, but I am pleased to say that my fears have not been founded and I would be happy to recommend this agency to anyone. They have dealt with my flats ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Excellent service from Braemore. Called to vi......”

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Sep 19,2019
Minithumbup
Pauline
By: 'Karen Todd'
Sep 19,2019
0 people found
this helpful
Excellent service from Braemore. Called to view a property which unfortunately had just been let. Paul Davis immediately recommended another and set up a viewing next day. Property was excellent. Also went beyond duty to arrange a second viewing and helped my son with admin ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Professional, above-and-beyond service....”

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Sep 18,2019
Minithumbup
Callum
Alison
By: 'Aluinn'
Sep 18,2019
0 people found
this helpful
The level of support and service was much more than I expected and all sorts of issues around refurbishment, repairs, utilities, decor were solved - some before I even knew they were problems. I cannot recommend Braemore and their letting team (particularly Alison McInnes) too ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“I made an enquiry about changes to our rent a......”

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Sep 14,2019
Minithumbup
Susan
By: 'Matt'
Sep 14,2019
0 people found
this helpful
I made an enquiry about changes to our rent and Susan responded in a timely and helpful manner. Braemore is the best agency I have rented a property from in Edinburgh....
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By: Mark Hastie
Oct 11, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“We were in a situation where we had to find a......”

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Sep 09,2019
Minithumbup
By: 'Markus Stöcklin'
Sep 09,2019
0 people found
this helpful
We were in a situation where we had to find an approbiate Housing solution for the daughter within on very short notice, because it was only little days before she started her postgradate studies at the university (what we knew also since only some days). ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Wonderful company with great Agents!...”

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Sep 05,2019
Minithumbup
By: 'Sarah D'Agrosa'
Sep 05,2019
0 people found
this helpful
Breamore are a great letting agent. I have rented exclusively from Braemore since moving to Edinburgh and will continue to do so. They are always immensely helpful and bend over backwards to get things dealt with asap!...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Property manager...”

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Aug 30,2019
Minithumbup
Alison
By: 'Karine Karaagacli'
Aug 30,2019
0 people found
this helpful
Myself and my husband rented a property in Edinburgh with Braemore Property for 5 years. We were so pleased with the experience of this rental due to Alison McInnes (Braemore Property Manager). Alison helped us in all aspects, trying her upmost best to make me and ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“Our property manager Alison McInnes is great at her job, ......”

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Aug 21,2019
Minithumbup
Alison
By: 'Inmaculada Simo Irure'
Aug 21,2019
0 people found
this helpful
Our property manager Alison McInnes is great at her job, always dealt with the problems on the spot and was a pleasure to see her every time she came for flat inspections. The other property managers with whom I dealt were not so helpful and ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Fast Effective Service....”

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Aug 19,2019
Minithumbdown
Caroline
By: 'James Alexander More'
Aug 19,2019
0 people found
this helpful
Fast Effective Service Carol answered the property queries, to my satisfaction. The deposit for the letting was processed professionally and effectively, with the necessary receipt back to me within ten minutes as promised. This is the first time I’ve used Braemore and from my ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Professional and Friendly...”

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Aug 15,2019
Minithumbup
By: 'Kirsten'
Aug 15,2019
0 people found
this helpful
Sonny arrived early and was friendly and professional in showing us round the property. He was patient and gave me plenty of time to look around and to ask my questions. He was able to answer all of my questions and made sure I had ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Susan provided excellent customer service dur......”

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Aug 01,2019
Minithumbup
By: 'Shaun'
Aug 01,2019
0 people found
this helpful
Susan provided excellent customer service during a recent change of tenancy. In order to ensure a new move in date was able to proceed my new agents required a reference from Braemore to be forwarded to them asap. Thanks to Susan's swift actions the reference ...
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By: Mark Hastie
Aug 08, 2019
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Thank you for your feedback Shaun. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director ...

“Myself and my boyfriend had a great experienc......”

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Jul 29,2019
Minithumbup
By: 'Chloe O’Brien'
Jul 29,2019
0 people found
this helpful
Myself and my boyfriend had a great experience with Braemore. Especially through Lynne Moore. We moved into our app yesterday, it was a quick and smooth process. Lynne answered all of our questions- both big and small! Totally recommended....
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By: Mark Hastie
Aug 08, 2019
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Thanks so much Chloe for your review, I'll ensure this is passed onto the Team! Kind regards, Mark Hastie, Lettings Director. ...

“Happy Tenant!!...”

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Jul 28,2019
Minithumbup
By: 'Vinodh Raghavan'
Jul 28,2019
0 people found
this helpful
I have been renting out property with Braemore for the last 18 months. Our property manager Emma Haddow has been very helpful in adressing all the issues. I found Dainelle and Susan in admin team really supportive to get my referene checks completed on time...
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By: Mark Hastie
Aug 08, 2019
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Thank you Vinodh for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Fast at resolving issues...”

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Jul 27,2019
Minithumbup
By: 'Laura'
Jul 27,2019
0 people found
this helpful
Alexandra has been very helpful in any issues I’ve had. She’s always replied to my emails in good time and makes sure any problems I’ve had have been resolved!...
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By: Mark Hastie
Aug 08, 2019
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Thanks for your kind review Laura – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Braemore have been really prompt, efficient a......”

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Jul 25,2019
Minithumbup
Tiffany
By: 'Amber Burke'
Jul 25,2019
0 people found
this helpful
Braemore have been really prompt, efficient and pleasant to deal with, and we have had no issues during the application process at all. Would highly recommend their services!...
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By: Mark Hastie
Aug 08, 2019
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Thanks for your review Amber - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“Very helpful and speedy when I asked for ref......”

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Jul 24,2019
Minithumbup
Susan
By: 'Cara Rosie-Grice'
Jul 24,2019
0 people found
this helpful
Very helpful and speedy when I asked for reference for a new landlord. She explained the process clearly and was able to understand and deal with my questions easily....
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By: Mark Hastie
Aug 08, 2019
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Thank you for your feedback Cara. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“I rented a property from Braemore over the co......”

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Jul 23,2019
Minithumbup
Alison
By: 'Sam Hague'
Jul 23,2019
0 people found
this helpful
I rented a property from Braemore over the course of one year. All problems with the property were dealt with promptly and any issues with the services were handled professionally. I'd also like to thank Alison for making the process very easy. She's quick to ...
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By: Mark Hastie
Jul 23, 2019
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Thanks so much for your very kind feedback Sam, I'll ensure this is passed onto the Team here. All the best. Kind regards, Mark Hastie, Lettings Director. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

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Braemore Sales & Lettings

Branch - Morningside Edinburgh, Edinburgh, EH10