• Michelle Rich
    Michelle Rich
  • Kelly Ritchie
    Kelly Ritchie
  • Richard Martyn
    Richard Martyn
  • Octavia Withers
    Octavia Withers
  • Denise Goulbourn
    Denise Goulbourn
Newquay
The Bradleys office in Newquay has been open since 2004. Since then it has grown from strength to strength, helping people with every aspect of buying and selling property. The manager Michelle and her local team have an in depth knowledge of Newquay and the surrounding area. Michelle and her team truly believe and fully support the Bradleys aim to offer a professional and high customer service standard by providing The Complete Property Service thus echoing the Bradleys’ motto o
Read full description...f ‘People Serving People’.
Oct 15,2016
Minithumbup
By:
Oct 15,2016
Featured Review
0 people found
this helpful
We have just purchased our first home through Bradleys Newquay. A fantastic professional and knowledgeable team. All the staff are exceedingly helpful, informative and always polite. We would not hesitate to get in touch with the Newquay team should we be looking to sell or buy in the future....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
Featured Review
0 people found
this helpful
michelle,richard & kelly went out of their way to help us sell our house.We had a lot of ups and downs,disappointments and heart ache along the way,but without their expertise and determination we would have never sold our property....
read full review
Comment on agent fees
good, well worth it.
Was this helpful? Yes
Aug 05,2016
Minithumbup
By:
Aug 05,2016
Featured Review
0 people found
this helpful
Special Agent Kelly......fantastic! Did a great job for helping us each step of the way in buying our new home, always followed up quickly any questions and always called/e-mailed back promptly. Highly professional throughout and made the whole process run smoothly, so nice too! Thanks Kelly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
Featured Review
0 people found
this helpful
Oustanding performance by the team were very professional and helpful. Kelly was especially helpful. Would definitely recommend them to other prospective sellers/buyers....
read full review
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
Featured Review
0 people found
this helpful
We have been delighted with the service we received from the team at Bradleys in Newquay with the assistance of the sale of our flat. Bradleys identified a really good buyer and we were kept informed at every step of the way of the negotiations. Everyone in the office was able to pick up and deal with a query or follow up on an issue. Telephone calls and emails were promptly dealt with. Couldnt have asked for more, really....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Kelly sold our house in 3 weeks if you are selling I would defo go with Bradley's the house I sold was in Cornwall I live in Manchester if carlsberg sold property they would do like Bradley's...
read full review
Comment on agent fees
Not bad
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
All the staff at Bradleys made the renting of my new home a pleasurable and stress free experience. All staff deal with any of the issues and there is no being referred to 1 person dealing with the rental. Compared to other agents I have used Bradleys are by far the best and I would always use them as my first choice. Thanks for everything I love my house...
read full review
Comment on agent fees
Not applicable as I only paid a standard reference fee
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
From the first phone conversation with Kelly I knew I could do business with this agency. I was seeking buy-to-let investment -- with trepidation. Kelly immediately put my mind to rest by answering my many questions. I met Richard at the prospective property and was made to feel hopeful that things would all come right and I'd have tenants in a few short months and be able to generate needed income. (This -- despite the flat being in the throes of total refurbishment.) Kelly handled my offe...
read full review
Comment on agent fees
The fees seem perfectly reasonable, particularly with the special offer for those doing the entire transaction of buy-to-let within Bradleys.
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
I visited the Newquay branch to give my requirements for purchasing a property in town and Octavia was most helpful giving me the details of a property that was just coming onto the market that she felt matched what we required perfectly and took me to see it. She could tell I loved the house and she used to live nearby and reassured me about the area and distances to the beaches etc and loved the house too. Unfortunately we felt we couldn't afford the property and started the purchase of a lowe...
read full review
Comment on agent fees
good
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
One has to hand it to these guys. It took 2 years. There were many twists and turns and a couple of car crashes on the way, for which they were not in the least responsible. Yet they stuck at it. And finally, due to the tenacity of Michelle, Kelly, Richard and all the Newquay team, they pulled off the sale of our house. Highly recommended...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Great service from all at Bradleys! We were very happy all round. They kept us better informed than our solicitors and chased information when needed. Sold our house at almost exactly the original valuation, which is pretty good going!...
read full review
Comment on agent fees
Competitive rate which I felt they worked hard for.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
All the staff we dealt with at Bradleys Newquay were professional and knowledgeable. They pursued the purchase of our property through to completion diligently, liaising with all parties to ensure a smooth transaction as you would expect - sadly too few agents take the selling of property as seriously. Michelle was very attentive, however, other staff deserve mention as they were also excellent - Natalie, Kelly, and Wendy. A big thank you to you all for making our buying experience a good one....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
We have just purchased a house via Bradleys and they have been the best agents I have ever dealt with. They ensured the house I was buying went through keeping me up to date and they also provided more information than my own estate agents with regards to the house we were selling. This ensured the chain did not break but also gave us peace of mind when we had a lack of information. Next time we are selling a house we will use Michelle and her team. We learnt the hard way that not all levels ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
0 people found
this helpful
My husband and I have just purchased an apartment in Newquay and Bradley's have been extremely accommodating from arranging viewings at the drop of a hat to negotiating with the seller and us to agree the best way forward. They have succeeded in making this transaction very smooth when it's usually a very stressful process. Thanks and kind regards Elaine and Paul Phillips...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Helen & Michelle were amazing! Helen introduced us to the house; she was extremely friendly & professional during the viewing & always got answers to questions quickly. Once our offer was accepted Michelle was then there to take us through the rest of the buying process. I couldn't have asked for a better agent! Always friendly & supportive. The process was almost fun! ;-) she made my ´first time buyers´ experience stress-free! I would definitely recommend to anyone l...
read full review
Comment on agent fees
Fair fees and they recommended a brilliant solicitor who was also just as helpful and friendly.
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
I'd like to include Michelle Rich as well in my review. All three of you provided a service that far surpassed my experience of other estate agents. You are proactive in your approach, realistic and honest in your advice. You made us feel valued as customers and were always quick to get back to us when queries arose. Additionally, it a refreshing to witness the work you did not just in marketing our property but your continued efforts and telephone calls to reach completion. Thank you, you c...
read full review
Comment on agent fees
Not much room for negotiation with lower priced properties but I guess you get what you pay for.
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
Friendly and positive always ready to help.If you have any problems they do there utmost to help.Our solicitors were very poor but the staff at Bradley's were excellent!!! Would highly recommend them....
read full review
Comment on agent fees
Buyer
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
Fabulous service, very friendly and professional. Excellent communications at every stage of our acquisition. Would highly recommend Bradleys to all....
read full review
Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Feb 22,2016
Minithumbup
By:
Feb 22,2016
0 people found
this helpful
How refreshing to find a group that actually work as a team and make a huge effort to update with any developments immediately, rather than the customer having to chase for information. Although I mainly dealt with Michelle and Richard all members of the team were helpful and acted instantly to resolve any queries. The excellent communication between team members meant I never had to chase. A pro- active rather than reactive team. Life would be so much easier if there were more companies like th...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2016
Minithumbup
By:
Feb 22,2016
0 people found
this helpful
Dealt with Richard from day one of purchasing our first property. Richard was nothing but helpful and understanding. Himself and Bradley's Estate Agents Newquay made the whole process easy and straight forward. Would defiantly recommend and hope one day we will work together again. Andrew...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Really helpful and great knowledge on the properties. Very friendly and welcoming, which made us feel we were able to talk to her comfortably about our queries. Left us feeling like she was working for everyone's best interests....
read full review
Comment on agent fees
Seems to be a fairly standard rate of agency fee and ideally that will ensure a reciprocal relationship between; landlord, tenant and agency.
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
Richard was extremely friendly yet professional during our viewing; he was knowledgeable about the area and the property. Once our offer was accepted Michelle was there throughout the transaction to guide us through and help with any queries we may have. Both Michelle and Richard shared our enthusiasm making the experience a very calm, smooth and excitable time. Highly recommended!...
read full review
Comment on agent fees
N/A - I was buying so didn't have to pay them!!
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
This was our first experience in letting a property through an estate agents and had very little knowledge of the procedures. Helen was exceptional from beginning to end. Extremely helpful, knowledgeable and friendly at all times (an asset to Bradleys definitely) as were all the staff at Bradleys Newquay Branch. A massive thank you to Helen and all the staff. Will certainly highly recommend to one and all....
read full review
Was this helpful? Yes
Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
Michelle has been extremely professional. She has kept me informed all through the process and helped with my decision making process with her vast knowledge and understanding of the property market. I would definitely recommend Bradleys and I will use them again. Michelle has supported me through a very difficult time in my life. No problems at all. Thank you....
read full review
Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
Having used Bradleys Newquay to purchase my apartment I can only praise the staff lead by Michelle Rich. The process did not go all to plan, but with the fantastic customer service I received(often daily) from Michelle and all her staff always with a smile, I can whole heartedly recommend this company. Keep up the good work, you are a credit to your industry....
read full review
Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
I Can't praise bradleys highly enough, friendly efficient staff who always seem to find the time for me. As a local landlord and builder I've used this branch on several occasions for both purchasing and selling and will continue to do so. Five stars!...
read full review
Was this helpful? Yes
Nov 09,2015
Minithumbup
By:
Nov 09,2015
0 people found
this helpful
We had been looking for a property in the Tower Road area of Newquay for a couple of years, just to be close to Fistral Beach and the town centre. Eventually a property came up through Bradley's, we feel in love with the property before we had even had a viewing. We called to arrange an appointment and went to meet Richard for our first viewing, and I must admit he had an easy client to show round, the sun was shining, we could see the sea from the front bedrooms, the house was perfect for us. U...
read full review
Was this helpful? Yes
Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
this helpful
We looked at our property in April knowing we couldn't complete on any purchase until end November - some agents would not entertain showing us round until we had committed to putting our house on the market. Bradleys were understanding of our situation and showed us round the prospective house which we loved - 8 days later we had put ours on the market, sold it and had offer accepted through Bradleys on new house. It's been a long 7 months but we have exchanged contracts and move in in a matt...
read full review
Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
The number of viewings has been impressive and information given about prospective purchasers and appointments has kept us continually in the picture. All the agents dealing with us have been professional but friendly and interested in us as clients. We have used the Newquay branch previously when unfortunately we lost the sale through no fault of the agency but because we were so impressed with the service we given decided to use Bradleys again. We have no reason to regret this decision....
read full review
Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I have bought and sold many properties over the last 20 years and can honestly say that michelle and her team are one of the best agents i have encountered during that time. from the initial listing and to the final exchange and completion. michelle is extremely knowledgeable about the whole buying and selling process and this is reflected in the the way her staff are trained .michelle and her team worked tirelessly to drive my sale through which became quite complicated at times. from chasing s...
read full review
Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
from t-he very first time we called into the branch,we have been extremely pleased with the service we received. e Each member of staff we have come into contact with have managed to come accross as both friendly and professional,nothing is too much trouble.We live in Cheshire,so the logistics of buying a property in the South West are tricky to say the least but Richard and Michelle have done their best to help us with all the little...
read full review
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
I can only speak highly of Bradleys estate agents and in particular Michelle and Kelly. Their professionalism is outstanding and nothing is too much trouble. They have been able to answer all our questions and have dealt with any issues promptly and efficiently. We live 300 miles away, which is not easy, but have felt reasured by the estate agents regarding any concerns. Anything they couldn't answer straight away they always found out from the developer and came back with a response. Keep u...
read full review
Was this helpful? Yes
Aug 12,2015
Minithumbup
By:
Aug 12,2015
0 people found
this helpful
This sale was linked to a purchase - we looked at many properties throughout the area and dealt with many agents - we were particularly impressed with Richard Martyn who is friendly, honest and efficient. We had no hesitation in choosing Bradleys when it came to selling Cross Close. Richard, along with Michelle Rich were professional at all times but managed to balance their professionalism with a friendly and approachable manner. We were kept fully informed throughout the transaction which w...
read full review
Was this helpful? Yes
Aug 12,2015
Minithumbup
By:
Aug 12,2015
0 people found
this helpful
They were extremly helpful with us and our application from the start! They was even there over the phone if we needed any advice regarding our application for the property! Polite and very helpful at all times....
read full review
Comment on agent fees
Not to expensive.
Was this helpful? Yes
Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
this helpful
Overall generally pleased by our experience with Bradley's so far. We applied for two properties and are now living in the second. Agents were honest with us about our applications and helped as best they could with any questions we had. Took just over two weeks between viewing the property to moving in which we thought was pretty reasonable, although the referencing process could have been a bit quicker in our opinion. We spoke to someone named Kerry from head office who was very helpful in ass...
read full review
Comment on agent fees
Agency fees and moving in costs were a bit unreasonable we thought, and significantly higher than other local letting agents; this could dissuade us from renting through Bradley's in the future.
Was this helpful? Yes
Areas covered
  • TR7
  • Newquay
  • TR8
  • TR9
  • PL26
  • PL30
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £34,000
  • Max: £479,950

Letting
  • Min: £0
  • Max: £84,000

NAEA ARLA RICS TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 21 0 32 0 51 0 9 0
Michelle Rich Michelle Rich
Manager
47 reviews

About Michelle Studying interior design led to my career with Bradleys during 2001. Gaining experience across most South East Cornwall offices, I became manager of Launceston office during 2006 and began managing t View full profile
Kelly Ritchie Kelly Ritchie
Negotiator
31 reviews

About Kelly I began working within estate agency following my previous teaching career. Though I very much enjoyed my teaching experience, I realised after 3 years I missed working within a sales environment. View full profile
Richard Martyn Richard Martyn
Negotiator
35 reviews

About Richard I am a family man who was in the building trade for 10 years. i fancied a career change and wanted a job which offered good job satisfaction. I couldn't think of better job satisfaction than help peop View full profile
Octavia Withers Octavia Withers
Negotiator
2 reviews

About Octavia I started my career in 2015 as an Apprentice Negotiator after just finishing my A levels. I have moved about quite a lot around the South West, but have now been settled and spent quite a few years View full profile
Denise Goulbourn Denise Goulbourn
2 reviews

About Denise No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Bradleys is pleased to offer a tailor made fee package for clients. The package can include conveyancing on the sale of the property. Please call us for a Free Market Appraisal where our packages can be discussed in more detail.
Last updated at 3:05 PM 05/01/2016 by allAgents

Complaints Procedure

1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.



2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.



3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.



4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:




Mr Francis Marshall FNAEA

Bradleys Group Head Office

7 Stevenstone Road

Exmouth

Devon

EX8 2EP

Last updated at 3:05 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.