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    Ann Macfarlane
Sudbury is an historic market town set in the heart of the Stour Valley, an area of outstanding natural beauty. Sudbury is an ideal location for both business and pleasure trips to East Anglia, with an ever improving road network and a rail link to London's Liverpool Street Station, via Marks Tey. There are many cultural and sporting facilities, restaurants and hotels, excellent primary and secondary schools and a variety shops and amenities, including a twice weekly market and regular farmers Read full description...and food markets.

Boydens Estate Agents 64 North Street, Sudbury
CO10 1RE

01787 883700
Website not available

Properties for sale
Properties for rent
Sep 11,2014
Ann Macfarlane
By: 'CarlD1972'
Sep 11,2014
0 people found
this helpful
I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a problem with one a few months ago where the tenants left the house in a total mess ! All I can say is THANK YOU Ann for all your help. Its never nice to have a problem but you really know the calibre of your agent (and their property manager) when something does go wrong. Ann kept in touch with...
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Jan 10,2014
By: 'A'
Jan 10,2014
1 people found
this helpful
Absolute rip off! They never knew how much money we were supposed to pay, even on the day we moved in I had to correct their calculations. Never kept to appointments or acted when we contacted them with problems with the house. Always looked for a way to avoid the problem. And worst of all, now that we have moved out they are making up damages and reasons for keeping our deposit. Avoid at all costs!!!...
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What agent could do to change your mind?
not taken all of my money!!
Attached Files
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Areas covered
  • CO10
  • CO9
  • CO6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
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  • Max: £0


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Ann Macfarlane - upload your photo Ann Macfarlane
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Sales Terms individually discussed. Tenancy administration fee of £180.00 (which includes VAT) for the first applicant and then £160.00 (which includes VAT) for any additional applicant thereafter. Subject to referencing criteria a guarantor may be required. Should a guarantor be required a further fee of £85.00 (which includes VAT) per Guarantor application will apply. A further charge of £50.00 (which includes VAT) is charged per property for the preparation of the inventory and schedule of condition. All fees are to be taken before completion of the reference.
Last updated at 5:13 PM 11/01/2018 by Emma-Jane Slater

Complaints Procedure

Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:

As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 5:13 PM 11/01/2018 by Emma-Jane Slater

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