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    Carole Roberts
The existing village of Kelvedon has been a settlement since the Early Middle Ages and today is a bustling village boasting a range of housing stock and superb commuter connections to London...

121 High Street Kelvedon

01376 570335
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Properties for sale
Properties for rent
Mar 14,2017
Carole Roberts
By: 'ratboy'
Mar 14,2017
2 people found
this helpful
Absolutely awful. I could go into massive detail but I don't have the time to waste on a company like Boydens. Rats in the house.....complain to Boydens.................get chucked out. Pest controller report is attached as proof. NEVER HAVE ANY DEALINGS WITH BOYDENS. OR IF YOU DO - LIVE IN FEAR OF EVER COMPLAINING....
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Jun 02,2015
By: 'keith Butler'
Jun 02,2015
0 people found
this helpful
my son had rented a ground floor. On collecting the keys he was told by the agents that they had a problem with the letterbox and he should try it. He told them he could not access it and it has taken over 3 weeks to rectify. The door locked us in from the inside when we arrived and we had to climb out through the window. Reported to Boydens. Landlord said it must be my sons fault and lock had not been replaced. It is a town centre ground floor flat with no window locks. We queried this as you c...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
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Tenancy administration fee of £180.00 (which includes VAT) for the first applicant and then £160.00 (which includes VAT) for any additional applicant thereafter. Subject to referencing criteria a guarantor may be required. Should a guarantor be required a further fee of £85.00 (which includes VAT) per Guarantor application will apply. A further charge of £50.00 (which includes VAT) is charged per property for the preparation of the inventory and schedule of condition. All fees are to be taken before completion of the reference.
Last updated at 3:54 PM 08/01/2018 by Louise Pemble

Complaints Procedure

Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:

As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 3:54 PM 08/01/2018 by Louise Pemble

Awards won by Boydens, Kelvedon CO5 9AA

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