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Boydens

57-59 Crouch Street Colchester
Essex
CO3 3EY

01206 762244

Nov 12,2016
Minithumbdown
By:
Nov 12,2016
0 people found
this helpful
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property viewing and his attitude read the very same - he appeared to have much better things to be getting on with and had no time for us at all. Promises were made and never kept, information came in few and far between instalments, communication was lapse to absolutel...
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Comment on agent fees
Charging an admin fee and then not actually doing any admin = Bad.
Was this helpful? Yes
Jul 05,2016
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By:
Jul 05,2016
1 people found
this helpful
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week to us moving out. I wouldn't recommend this company to my worst enemy. I rather have slept it a lions cage and get torn to pieces then ever rent from Boydens again. I'd even consider being homeless then rent off them ever again because they caused us so...
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Comment on agent fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
Was this helpful? Yes
By: Paul Buck
Jul 05, 2016
View all comments (1)
Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of the property. It was also the landlord who retained the amount noted from your deposit not Boydens. If you are as unhappy as you suggest may I respectfully invite you to submit a formal complaint so that the matter can be addressed with you personally, you have our details.....
Feb 16,2016
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By:
Feb 16,2016
3 people found
this helpful
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me direct if they have any problems so I can get them sorted out straight away. What Boydens genuinely seem to not understand is that whilst it's just a bit of commission to them, it is the lives of people that are negatively impacted by dreadful service and complete ...
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What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.
Comment on agent fees
Not worth the hassle but in the scheme of things they're about mid level.
Was this helpful? Yes
Feb 09,2016
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By:
Feb 09,2016
2 people found
this helpful
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired this consistent of one gentleman with a vacuum. After moving in we have had endless issues with the property which do not get fixed until you have exhausted yourself chasing them up (always blamed on the contractor, never Boydens fault) many of these issues we have simp...
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What agent could do to change your mind?
reasonable fees
Comment on agent fees
reasonable fees
Was this helpful? Yes
Aug 29,2015
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By:
Aug 29,2015
1 people found
this helpful
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and months from the date of offer, but she was having none of it, more or less saying we were being unreasonable and he could do no wrong. We had to force the buyer to have a survey, we heard every excuse under the sun from the agent who was protectin...
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Jun 10,2015
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Jun 10,2015
1 people found
this helpful
Me and my partner have received inconsistent and lackluster service from Boydens. They appeared professional and laid back up until the time we had signed up and paid our fees. The flat was visibly nice on the surface but after we moved in the issues began to become apparent. We had a ground floor flat and the blinds were in a state of disrepair (2 of them fell out of their fixings within weeks), after making multiple phone calls the blinds were repaired after 7 months (along with many other m...
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Was this helpful? Yes
Apr 28,2014
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By:
Apr 28,2014
1 people found
this helpful
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the flat said he wasn\'t sure but would check when he got back to the office. When I finished viewing other properties I decided that the Boydens property was on balance the best one, but only if it had parking available. Went to the o...
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What agent could do to change your mind?
Being vaguely organized would help.
Was this helpful? Yes
Dec 27,2013
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By:
Dec 27,2013
1 people found
this helpful
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my rent. They promise to ring back and rarely do. Anything needs fixing they send workmen in at exorbitant prices. One workman confided that boydens double the fee and take a 50% cut. I wonder if I had not chased them up about shortfalls in the rent if I would ever have had an...
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What agent could do to change your mind?
Actually actively do something
Was this helpful? Yes
May 06,2013
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By:
May 06,2013
3 people found
this helpful
Boydens Block Property Management review ยขรขโ€šยฌร‚ยข I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal advice before communicating with them further. ยขรขโ€šยฌร‚ยข Undertook the same repair to a leaking roof in my top floor flat three times during the course of three years, all repairs failed wi...
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Jun 07,2012
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By:
Jun 07,2012
3 people found
this helpful
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, and if I knew everything already, I wouldn\'t need to hire someone else. So thats the contract then; I pay them to find me tenents and they "manage" the property and letting process for me. Seems fair enough. Seems easy enough...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
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