• Gemma Miller
    Gemma Miller
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    Clive Drummond
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    Jenny Stark
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    Dominic
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    David Lowther
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    Damian Hartigan
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    Ross Attwood
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    Lisa Jones
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    Cristina Hughes
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    Sue Edser
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Bourne Estate Agents

5a Trinity Gate, Epsom Road Guildford
Surrey
GU1 3JT

01483 458 337

Aug 15,2016
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By:
Aug 15,2016
2 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and I did not feel like 'the customer' and we received far greater service AND attitude from our sellers agents. From lack of communication following viewings to poorly managed buyers - the process was amateuri...
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By: Ross
Aug 15, 2016
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Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and....
Nov 10,2015
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Nov 10,2015
1 people found
this helpful
Terrible customer service and they would never provide assistance regarding any issues which we all had to arrange with the landlord in the end. The whole point of going to an agency is that it gives you peace of mind and you dont have to deal with the landlord directly but this didnt seem to be the case with Bourne....
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By: Managing Director
Nov 10, 2015
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I am trying to deal with the above comments and must stress at this point that no complaint has been made to the offices to deal with. Furthermore Damian Hartigan does not deal with customers so I am not sure why his name has been mentioned. Finally if the tenant has been put in contact with the landlord it will because the agreement is for Let Only service and we are not managing the property. As with any issues we are happy to investigate fully and assist where possible in finding a solution b....
Jul 21,2015
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Jul 21,2015
4 people found
this helpful
I never knew Bourne agency would change so drastically after signing the contract for a year. I am an international student and I had rented 52 printing house square from Bourne agency. The day I entered the flat there were two issues in the flat which took approximately 2 weeks for it to be fixed. After sometime there was a problem with the boiler and the agency was not supportive at all. It was winters and was extremely cold and the agency took three weeks to doc the boiler. For three weeks I ...
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What agent could do to change your mind?
The agency is careless and is making false claims in my absence.
Was this helpful? Yes
Jun 24,2014
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Jun 24,2014
3 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
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May 24,2013
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May 24,2013
9 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he found a nice lady that put an offer down on the flat and have now moved in. Whenever Ross wasn\'t in the office, the team was up to date with everything and was also great help to me. Ross deserves a very big well done as I am so grateful. I sold my property and ...
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Was this helpful? Yes
May 01,2013
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May 01,2013
10 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the full asking price after the first viewing. The customer service is excellent; they are very customer oriented, prompt to respond to queries and honest in their suggestions and advice. I would have no hesitiation in recomme...
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Apr 26,2013
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Apr 26,2013
10 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
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Apr 14,2013
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Apr 14,2013
14 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne\'s stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard sell" techniques used by Bourne which I had encountered with other Estate Agents in the area. Bourne\'s have even arranged to drop the keys off to me when I move in - what brilliant customer service is that? Well done Bourne\'s! You get...
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Was this helpful? Yes
Apr 10,2013
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Apr 10,2013
13 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure that completion took place asap....
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Was this helpful? Yes
Mar 25,2013
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Mar 25,2013
20 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful and expensive experience. I have had several inspections and one visit by the builders. They identified a broken brick as the potential problem but insofar they managed to damage a wall and then repair the wrong wall. A renewal with a rent increase wa...
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What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
Was this helpful? Yes
By: Marco Calhorda
Apr 09, 2013
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Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda....
Feb 28,2013
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Feb 28,2013
14 people found
this helpful
This company is very professional, friendly and helpful. All the staff are always willing to help and nothing is too much trouble. Dominic the Director heads a good team and I would not hesitate in recommending them. I needed to find a tenant and this was done within 24 hours and they sorted out all the paperwork and made it stress free for me. A special thank you to Clive who dealt with everything on my behalf. Whether you are selling or letting do get in touch with Bourne Estate Agents in...
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Feb 27,2013
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Feb 27,2013
16 people found
this helpful
I have worked with Bourne Lettings for almost 3 years. They all know me within the Branch, even though I have a small portfolio. We had an incident recently caused by \'an act of god\'. No one at fault. Bad things happen. What is important is how you deal with it. Bourne were excellent and really helped in any way possible. They are local, and they deal with matters at a local level - not offloading the issuing to \'another department some 50 miles away\'. Having the Sales and property ma...
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Feb 12,2013
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Feb 12,2013
41 people found
this helpful
One particular agent was rude on the phone to me regarding my situation and ability to proceed. The other outright lied to me. Wasted our time and money showing us around a property that had already sold through a rival agent. Told me a complete fabrication of a lie about the previous buyer having pulled out. Called rival agent and was told that they (rival agent) had buyer for the property and the sale was going through. I was pushed to make a high offer for Bourne to Gazump in a wa...
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What agent could do to change your mind?
Stop lying to make a sale.
Was this helpful? Yes
By: si
Feb 20, 2013
View all comments (4)
CORRECTION - CORRECTION -CORRECTION The manager of Bourne Estate agent had had extensive conversations with myself and has cleared up all issues relating to the miscommunication. It has (according to Bourne) been the other estate agent (whom I am not allowed to mention on here legally) that has allegedly lied. The manager Dominic of Bourne has dealt with this issue in a very professional manor and keep in contact throughout the complaint. I have been informed that all parties are ....
Jan 31,2013
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Jan 31,2013
10 people found
this helpful
I found Ross extremely helpful throughout the sale of my home. I was kept informed of all viewings and feedback was good. A review of marketing plans was helpful after a short period. All questions were answered quickly and comprehensively. Highly recommended....
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Jan 31,2013
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Jan 31,2013
7 people found
this helpful
We have rented properties from Clive twice now and each time they have been lovely houses and very close to the requirements we had requested. He haggles the price well and everything was handled smoothly. Would recommend and use again....
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Jan 30,2013
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Jan 30,2013
8 people found
this helpful
Ross was an excellent estate agent helping us every step of the way no matter what my enquiry was he was alays courteous and polite.I would recommend him and Bourne estate agents anytime ....
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Jan 07,2013
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Jan 07,2013
7 people found
this helpful
We had an excellent experience using Bournes (Guildford) to sell our house. David and Dominic were helpful and communicative throughout the process and we never felt pressure in any part of the sale. We went only 6 weeks from sale to completion and that was partly down to their efforts and the good relationships they have with Guildford solicitors. Highly recommended....
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Jan 04,2013
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Jan 04,2013
8 people found
this helpful
The agents were fantastic in getting a swift turnaround on a property where we had agreed to move in and actually moving in within 10 days. They were also excellent in ensuring that the turnaround on our references was quick and also advised us on proceeding with suggested insurance companies. We had been looking to rent a property for 3 months and within 2 property views, Bourne Estate Agents (Guildford) had a great place, reasonable fees and were extremely helpful...
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May 07,2012
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May 07,2012
5 people found
this helpful
I have been using Bourne Letting Agents in Guildford for the past 3 years. I have been working mostly with Clive and Jenny and both have done a great job. I would highly recommend using Bournes if you are wanting to put your property on the market and likewise if you are a tenant I would recommend using them. My properties have all be rented in a week or two of being on the market and achieved good rents, plus the tenants they found have been outstanding....
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Feb 03,2012
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Feb 03,2012
4 people found
this helpful
We found a home to rent in Surrey through Bourne's, but the landlord pulled out 2 days before because work commitments were going to force her to move back in the property. Bourne's were very apologetic, even though it was outside of their control, and were able to show us suitable equivalent homes the following day (one day before our original move date). Thanks to Bourne's, we were able to view an even better property & submit an offer (Thurs, pay the remaining deposit with first month...
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Dec 23,2011
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Dec 23,2011
6 people found
this helpful
I used Bourne (Guildford) recently for purchasing a house. It was a great experience. The staffs are very helpful. In particular, I would like to thank David and Adam for their professional help....
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Dec 12,2011
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Dec 12,2011
4 people found
this helpful
From the get-go, these agents were far and above more professional and - dare I say it about estate agents - honest! Absolutely refreshing. Should I ever be in need of an agent again in this area, they would be my first port of call. I would very much like to thank them for their extremely speedy help. Luck? Well, we've all got to have a bit of that occasionally, but they helped me a great deal in an especially short time-frame....
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Aug 21,2011
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Aug 21,2011
3 people found
this helpful
We were 100% happy with the service we received in selling our property. Numerous viewings were arranged at times to suit us (which is tricky with a baby and toddler to work around!) and we received 2 good offers. Adam at Guildford kept in constant contact with us throughout the process. We would definitely recommend Bourne over other agents we have had experience with in the past....
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May 26,2011
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May 26,2011
5 people found
this helpful
As an ex lettings agent I tried to look at some properties with Bourne. I told them we had a viewing agreed on one of their properties with another agent and they tried to get us to undercut them and cancel it. We declined but asked if they had anything else we would gladly view. We then decided on the other, and tied up the agreement a week ago, to move in less that forty eight hours. They carried on marketing the property and persuaded the landlord to let to someone else. So with less than two...
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Was this helpful? Yes
By: Bourne Estate Agents
May 26, 2011
View all comments (1)
Hi Laura, Thank you for your comments, I would welcome the opportunity to discuss your complaint with you. Could you contact me on 01252 722883 or email me your contact details and I will call you at a time to suit you. My email address is cfleming@bourneestateagents.com As with any complaint I will investigate fully, we appreciate all feedback and strive to improve our service, so I would appreciate a chance to discuss this with you. Kind regards, Chris Fleming Lettings Manager....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 3 4 7 3 3 0 0 1
Gemma Miller Gemma Miller
marketing manager
29 reviews

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Clive Drummond - upload your photo Clive Drummond
4 reviews

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Jenny Stark - upload your photo Jenny Stark
1 reviews

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Dominic   - upload your photo Dominic
2 reviews

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David Lowther - upload your photo David Lowther
4 reviews

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Damian Hartigan - upload your photo Damian Hartigan
2 reviews

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Ross Attwood - upload your photo Ross Attwood
4 reviews

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Lisa Jones - upload your photo Lisa Jones
3 reviews

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Cristina Hughes - upload your photo Cristina Hughes
1 reviews

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Sue Edser - upload your photo Sue Edser
0 reviews

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