• Gemma Miller
    Gemma Miller
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    Clive Drummond
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    Jenny Stark
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    Dominic
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    David Lowther
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    Damian Hartigan
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    Ross Attwood
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    Lisa Jones
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    Cristina Hughes
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    Sue Edser
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    Anne Marie Ridge
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    Victor
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    Victor Addison
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    James
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Bourne Estate Agents

5a Trinity Gate, Epsom Road Guildford
Surrey
GU1 3JT

01483 458 337
Website not available

Properties for Sale
Properties to Rent

“ Excellent... ”

Apr 20,2018
Minithumbup
James
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
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Was this helpful? Yes
Dec 29,2017
Minithumbdown
By: 'Andrea'
Dec 29,2017
0 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 27,2017
Minithumbup
By: 'Wayne Fowler'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
1 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
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Comment on agent fees
Overpriced
Was this helpful? Yes
Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
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Comment on agent fees
Very reasonable and good value.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Anne Marie Ridge
By: 'Justin Addison-Smith'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
Was this helpful? Yes
Sep 28,2017
Minithumbup
By: 'Tom Patterson'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
Was this helpful? Yes
Aug 15,2016
Minithumbdown
By: 'Paul'
Aug 15,2016
5 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and ...
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Was this helpful? Yes
By: Ross
Aug 15, 2016
View all comments (1)
Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...
Nov 10,2015
Minithumbdown
Damian Hartigan
By: 'Anna'
Nov 10,2015
6 people found
this helpful
Terrible customer service and they would never provide assistance regarding any issues which we all had to arrange with the landlord in the end. The whole point of going to an agency is that it gives you peace of mind and you dont have to ...
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Was this helpful? Yes
By: Managing Director
Nov 10, 2015
View all comments (2)
I am trying to deal with the above comments and must stress at this point that no complaint has been made to the offices to deal with. Furthermore Damian Hartigan does not deal with customers so I am not sure why his name has been mentioned. Finally if the tenant has been put in contact with the landlord it will because the agreement is for Let Only service and we are not managing the property. As with any issues we are happy to investigate fully and assist where possible in finding a solution b ...
Jul 21,2015
Minithumbdown
Lisa Jones
Gemma Miller
By: 'Vishal agrawal'
Jul 21,2015
9 people found
this helpful
I never knew Bourne agency would change so drastically after signing the contract for a year. I am an international student and I had rented 52 printing house square from Bourne agency. The day I entered the flat there were two issues in the flat which ...
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What agent could do to change your mind?
The agency is careless and is making false claims in my absence.
Attached Files
Was this helpful? Yes
Jun 24,2014
Minithumbdown
By: 'ex-tenant'
Jun 24,2014
6 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
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Was this helpful? Yes
May 24,2013
Minithumbup
Ross Attwood
By: 'Ana'
May 24,2013
11 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he ...
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Was this helpful? Yes
May 01,2013
Minithumbdown
By: 'JBS'
May 01,2013
12 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the ...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
David Lowther
By: 'Mark Juggins'
Apr 26,2013
12 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
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Was this helpful? Yes
Apr 14,2013
Minithumbup
David Lowther
By: 'Cerys Williams'
Apr 14,2013
16 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne\'s stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "...
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Was this helpful? Yes
Apr 10,2013
Minithumbup
Ross Attwood
By: 'Mike Lewis'
Apr 10,2013
15 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure ...
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Was this helpful? Yes
Mar 25,2013
Minithumbdown
Cristina Hughes
By: 'Marco Calhorda'
Mar 25,2013
20 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful ...
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What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
Attached Files
Was this helpful? Yes
By: Marco Calhorda
Apr 09, 2013
View all comments (5)
Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda ...
Feb 28,2013
Minithumbup
Dominic
Clive Drummond
By: 'Bourne Estate Agents Guildford'
Feb 28,2013
16 people found
this helpful
This company is very professional, friendly and helpful. All the staff are always willing to help and nothing is too much trouble. Dominic the Director heads a good team and I would not hesitate in recommending them. I needed to find a tenant and this ...
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Was this helpful? Yes
Feb 27,2013
Minithumbup
Lisa Jones
By: 'Prash'
Feb 27,2013
18 people found
this helpful
I have worked with Bourne Lettings for almost 3 years. They all know me within the Branch, even though I have a small portfolio. We had an incident recently caused by \'an act of god\'. No one at fault. Bad things happen. What is important ...
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Was this helpful? Yes
Feb 12,2013
Minithumbdown
By: 'No-go'
Feb 12,2013
43 people found
this helpful
One particular agent was rude on the phone to me regarding my situation and ability to proceed. The other outright lied to me. Wasted our time and money showing us around a property that had already sold through a rival agent. Told me a complete ...
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What agent could do to change your mind?
Stop lying to make a sale.
Attached Files
Was this helpful? Yes
By: si
Feb 20, 2013
View all comments (4)
CORRECTION - CORRECTION -CORRECTION The manager of Bourne Estate agent had had extensive conversations with myself and has cleared up all issues relating to the miscommunication. It has (according to Bourne) been the other estate agent (whom I am not allowed to mention on here legally) that has allegedly lied. The manager Dominic of Bourne has dealt with this issue in a very professional manor and keep in contact throughout the complaint. I have been informed that all parties are ...
Jan 31,2013
Minithumbup
Ross Attwood
By: 'Debbie'
Jan 31,2013
11 people found
this helpful
I found Ross extremely helpful throughout the sale of my home. I was kept informed of all viewings and feedback was good. A review of marketing plans was helpful after a short period. All questions were answered quickly and comprehensively. Highly recommended....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
Clive Drummond
By: 'Damien King'
Jan 31,2013
8 people found
this helpful
We have rented properties from Clive twice now and each time they have been lovely houses and very close to the requirements we had requested. He haggles the price well and everything was handled smoothly. Would recommend and use again....
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Was this helpful? Yes
Jan 30,2013
Minithumbup
Ross Attwood
By: 'Mrs Ellis'
Jan 30,2013
9 people found
this helpful
Ross was an excellent estate agent helping us every step of the way no matter what my enquiry was he was alays courteous and polite.I would recommend him and Bourne estate agents anytime ....
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Was this helpful? Yes
Jan 07,2013
Minithumbup
David Lowther
Dominic
By: 'Greg'
Jan 07,2013
8 people found
this helpful
We had an excellent experience using Bournes (Guildford) to sell our house. David and Dominic were helpful and communicative throughout the process and we never felt pressure in any part of the sale. We went only 6 weeks from sale to completion and that was partly ...
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Was this helpful? Yes
Jan 04,2013
Minithumbup
Clive Drummond
Damian Hartigan
By: 'Ollie'
Jan 04,2013
9 people found
this helpful
The agents were fantastic in getting a swift turnaround on a property where we had agreed to move in and actually moving in within 10 days. They were also excellent in ensuring that the turnaround on our references was quick and also advised us on proceeding ...
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Was this helpful? Yes
May 07,2012
Minithumbup
Clive Drummond
Jenny Stark
By: 'R Carty'
May 07,2012
6 people found
this helpful
I have been using Bourne Letting Agents in Guildford for the past 3 years. I have been working mostly with Clive and Jenny and both have done a great job. I would highly recommend using Bournes if you are wanting to put your property on the ...
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Was this helpful? Yes
Feb 03,2012
Minithumbup
Josh Holt
Jon Pepper
By: 'D Thomas'
Feb 03,2012
5 people found
this helpful
We found a home to rent in Surrey through Bourne's, but the landlord pulled out 2 days before because work commitments were going to force her to move back in the property. Bourne's were very apologetic, even though it was outside of their control, and were ...
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Was this helpful? Yes
Dec 23,2011
Minithumbup
David Lowther
Adam Pinfield
By: 'Stephen'
Dec 23,2011
7 people found
this helpful
I used Bourne (Guildford) recently for purchasing a house. It was a great experience. The staffs are very helpful. In particular, I would like to thank David and Adam for their professional help....
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Was this helpful? Yes
Dec 12,2011
Minithumbup
By: 'Wendi Gaston'
Dec 12,2011
5 people found
this helpful
From the get-go, these agents were far and above more professional and - dare I say it about estate agents - honest! Absolutely refreshing. Should I ever be in need of an agent again in this area, they would be my first port of call. ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £280,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 4 5 11 3 4 1 0 1
Gemma Miller Gemma Miller
marketing manager
29 reviews

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Clive Drummond - upload your photo Clive Drummond
4 reviews

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Jenny Stark - upload your photo Jenny Stark
1 reviews

About Jenny No description set View full profile
Dominic   - upload your photo Dominic
2 reviews

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David Lowther - upload your photo David Lowther
4 reviews

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Damian Hartigan - upload your photo Damian Hartigan
2 reviews

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Ross Attwood - upload your photo Ross Attwood
4 reviews

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Lisa Jones - upload your photo Lisa Jones
3 reviews

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Cristina Hughes - upload your photo Cristina Hughes
1 reviews

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Sue Edser - upload your photo Sue Edser
0 reviews

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Anne Marie Ridge - upload your photo Anne Marie Ridge
1 reviews

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Victor  - upload your photo Victor
0 reviews

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Victor Addison - upload your photo Victor Addison
0 reviews

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James  - upload your photo James
1 reviews

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