• Jon Pepper
    Jon Pepper
  • Gemma Miller
    Gemma Miller
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    Adrian Cannon
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    Adam Pinfield
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    James Wilde
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    Esther Lambell
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    Millie Yeomans
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    Emily Boniface
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    Robert Skuse
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    Jenna Yates
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Bourne Estate Agents

29 Downing Street Farnham
Surrey
GU9 7PD

01252 723383

Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Robert and the team put my property on the market which sold within two days, unfortunately due to circumstances beyond their control the sale fell through. I was delighted when only a few days after re-marketing my property they once again sold it, we have now exchanged contracts and completion is set for 8th July. Not only did they achieve the highest price quoted between three agents they also made the entire sales process painless. My thanks to Robert and the team for your assistance....
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Comment on agent fees
Good
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May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
In Farnham, we have a lot of estate agents to choose from. Due to Bourne marketing most of the type of houses we were interested in, we bought and sold through Bourne. They were priced competitively and even though there was one or two wrinkle in the process, Rob was top notch at getting us back on track and into our new house....
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Comment on agent fees
good
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Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
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Professional and conscientious estate agents.. from valuation all the way through to completion.. They worked tirelessly to get the right buyer for me and didn't lose momentum throughout the whole process I was extremely happy with the service and would highly recommend to anyone buying or selling a property.. Thank you for all your hard work guys and especially Millie! ðβ€šΓ…ΒΈβ€šΓ‹Ε“β€šΓ…Β ...
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Nov 18,2015
Minithumbup
By:
Nov 18,2015
2 people found
this helpful
Wow, Jenna not only goes the "extra mile" but the whole marathon !! Having been let down by another agent at the very last moment due to their negligence, we found ourselves with three days to find a new home . Having seen a house on line with Bourne we arranged to see it on the Wednesday afternoon and moved in on the Saturday morning ! The service was efficient, professional, stress less and more importantly everything that was agreed was carried out , unlike the other agent,. J...
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Nov 17,2015
Minithumbup
By:
Nov 17,2015
1 people found
this helpful
Having had a bad experience with another agent,I switched to Bournes. What a revelation. The whole team are dynamic,positive and a pleasure to deal with. From the very first instance I got the feeling that my business was very important to them.Their brochures are first class. I felt that they were really on the ball and kept me constantly updated with developments. My house had been on the market for months and yet they sold it in the first week of their involvement. They are very professional...
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Aug 24,2015
Minithumbup
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Aug 24,2015
0 people found
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Keats (now incorporated with Bourne Estate Agents) were the third estate agent we instructed to sell our property after the previous agents, particularly the second, promised us a lot but didn't deliver on anything. Steve Grantham from Keats was brilliant and impressed us with his honesty and a very quick turnaround time for getting offers from two different vendors where others had failed. His communication was excellent and helped us through the entire process at which can be a very stressfu...
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
1 people found
this helpful
Adrian was great - providing the enthusiasm and energy that i was so lacking. Millie too was wonderful - beavering away behind the scenes, sorting things out with the solicitors etc. - to make sure that the sale did indeed actually go through - despite all the unexpected difficulties. What's more, everyone i spoke to was unfailingly polite, helpful, quick to react and nice ! Thank you Bournes - you made a potentially very traumatic business as painless as possible .....
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Comment on agent fees
Worth it ( & more reasonable than some competitors ..)
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Jul 03,2015
Minithumbup
By:
Jul 03,2015
1 people found
this helpful
Bourne estate agents helped us sell our beloved family home with great professionalism and kindness. Adrian Cannon, who came out to value it, gave us very astute advice, both in his valuation and positive, enthusiastic suggestions for getting the best out of the properties presentation. The website and photos etc. were excellent and the service to us was FIRST CLASS - cool, calm and collected. Their customer service/client management is no less perfect with Millie Yeomans efficient handling of m...
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Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
I sold my late mother's property through Bourne Estate Agents. From the first meeting with Adrian through to finalising exchange via Robert and Millie I found everyone professional, efficient and easy to deal with. Viewings were taken care of for me and all my calls were returned promptly. The sale wasn't straightforward due to probate on the estate taking much longer to be granted than anyone could have foreseen but in my opinion Bourne dealt with the situation really well, kept the sale on tra...
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Feb 18,2015
Minithumbup
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Feb 18,2015
0 people found
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Bourne put a lot of effert into ensuring the property was given plenty of exposure (e.g. l.ocal newspapers) and did not ease up on their efforts (our property was a little more of a challenge to sell due to its elevation). We received an excellent level of support from Millie Yeomans, assited by Adam Pinfield, once our sale had been agreed during the tricky period prior to completion. Mille in particular was very thorough in her attention to detail and persistence in achieving a conclusion for...
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Dec 11,2014
Minithumbup
By:
Dec 11,2014
1 people found
this helpful
We bought previously (3 years ago) and sold recently through Bourne. I found the team to be very knowledgeable, keen and polite to deal with. They worked hard for us from the start and produced the potential buyers as promised. They have a wide and dominant selection of properties in the town, clearly they can deliver. I would recommend them to any potential buyers/sellers in the future....
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Comment on agent fees
The fees were very reasonable and included professional photography.
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Oct 05,2014
Minithumbup
By:
Oct 05,2014
3 people found
this helpful
Always efficient, enthusiastic and courteous. We were kept sane when things weren't going well (delays caused by third parties) as Bourne took immediate proactive steps to put things right. We were given sound advice, with no pressuring to accept offers. The staff were always so encouraging and positive, making our move such a positive experience....
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Oct 02,2014
Minithumbup
By:
Oct 02,2014
3 people found
this helpful
I have great respect for these two people they made the whole buying process less troublesome than I ever imagined it would be nothing was too much trouble, they were very patient with me even when I was not as co-operative as I should have been when dealing with Millie in progression they were extremely courteous throughout and kept me fully informed - I would definitely use them again...
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Oct 04,2013
Minithumbdown
By:
Oct 04,2013
17 people found
this helpful
A most frustrating experience. We found them incompetent, added no value to the sales process, have poor negotiation skills. Also found the owner arrogant and patronising. Don\'t like leaving bad reviews but it was such a poor process, leaving us out of pocket with no apology and they had a fee of over £12,000 from us... Even the buyer didn\'t want to deal with them!!! In fairness, we thought Millie, one of the sales consultants was no problem, but otherwise not a good experience....
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What agent could do to change your mind?
Try to understand your customers\' perspective. Don\'t patronise your clients, and perhaps an apology for your errors would be a start.
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By: Roger
Oct 23, 2013
View all comments (1)
My experience too....a dreadful crowd....
May 31,2013
Minithumbup
By:
May 31,2013
1 people found
this helpful
went well from the begining always happy to let the trades in to start work and got a tenant quickley Esther helped with negoations well with the tenant...
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Apr 23,2013
Minithumbup
By:
Apr 23,2013
7 people found
this helpful
a thoroughly professional job - Bourne found me a good tennant and took away any stress whilst keeping me informed of any issues. Any time I needed to contact them they phoned or emailed me back within an hour or so. If I am a landlady in the future I will certainly use them again....
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Apr 22,2013
Minithumbup
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Apr 22,2013
9 people found
this helpful
I was thoroughly impressed with how quickly Bourne Estate Agents informed me that my current tenants were leaving. A two month notice period did not prevent them from setting about re-letting the property immediately. Indeed they were successful on the first weekend of viewings so i have a secured tenant taking on the property as soon as the current tenants move out in just under two months time. Couldnt have asked for more i have to say. Excellent result, excellent service....
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Apr 19,2013
Minithumbup
By:
Apr 19,2013
9 people found
this helpful
We have just completed our sale and also recently purchased through Bourne and have had a incredibly efficient and friendly service from the team in the Farnham office. No negatives at all....
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
9 people found
this helpful
We were extremely surprised and delighted how the sale process of our house was managed by the Farnham Branch of Bourne Estate Agents. We were undecided on what to do regarding which estate agents to use and there is more than sufficient choice in Farnham. Following an open and honest discussion with Stuart about our property, the market, and what Bourne Estate Agents could offer, we were persuaded to allow a limited number of prospective buyers to view the property, without the property being ...
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Apr 04,2013
Minithumbup
By:
Apr 04,2013
10 people found
this helpful
I had a few agents round to view my property and most were ok, not too excited about selling my property. But when Adrian from Bourne came round he was very enthusiastic about my property and my wife and I really sold into Adrian and Bourne estate agents. It only took about 2 weeks to sell my property which James was dealing with and it could not have gone smoother, great communication via email and telephone... I\'ve had a few poor experiences by estate agents and Bourne by a mile stand out fro...
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Mar 14,2013
Minithumbup
By:
Mar 14,2013
16 people found
this helpful
Having been managed badly by another leading local estate agent prior to signing up with bourne, we were very sure about what we wanted from our estate agent. Throughout the time the sale of our house was managed by bourne, I cannot identify even one small fault with their customer service. They were very professional, realistic and clear and their communication was excellent. Even when a previous potential sale was being managed between two of their offices, both offices knew what the other wer...
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Mar 05,2013
Minithumbup
By:
Mar 05,2013
24 people found
this helpful
Having used a couple of other agents in the area, I must say I\'ve been very pleasantly surprised by the service I\'ve received from Bourne of Farnham. Always polite and efficient but most importantly (to me, at least); I always get to deal with the same person. This really does make a world of difference if problems arise. Highly recommended....
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Jan 26,2013
Minithumbup
By:
Jan 26,2013
10 people found
this helpful
Property had been with another Estate Agent for 12 weeks with no development. Changed to Bourne Estates who managed to find a buyer within four days. We only dealt with two people, Adam and Millie, who were both friendly and efficient. Would certainly use Bourne Estate again if the occasion arose and would have no hesitation in recommending them to anyone seeking an active Agent....
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Jan 17,2013
Minithumbup
By:
Jan 17,2013
9 people found
this helpful
A very straightforward, no fuss purchase of a lovely house through Farnham branch of The Bourne Estate Agents. Adam was extremely helpful & supportive throughout. Thank you!...
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Jan 09,2013
Minithumbup
By:
Jan 09,2013
10 people found
this helpful
Jon and Esther in the letting department were absolutely great. We had a very tight schedule and they did everything they could to make things run smoothly. Having visited other estate agents in the area we are very happy with their help and extremely pleased with our move. Thanks!!...
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Dec 27,2012
Minithumbup
By:
Dec 27,2012
10 people found
this helpful
I bought and sold through Bournes. The sale of my house was particularly tricky due to a number of factors. Millie and Adam did a great job in seeing the sale through despite a number of problems. They dealt tactfully with my buyer and managed to keep a sense of humour throughout, which at times was much needed. I would not hesistate to recommend Bournes....
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Dec 25,2012
Minithumbup
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Dec 25,2012
8 people found
this helpful
After visiting a few countrywide agents it was so refreshing to walk through the door of the bourne agents at Farnham and see everyone working together at an exhaustive pace working for the interests of their selling and buying customers alike. Unlike most estate agents their desks face each other so they can all work together. Everyone was friendly and I felt like I was being looked after the whole time. They also recommended me to Ian Lewin of Core Mortgages who works from the back of their ag...
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Dec 23,2012
Minithumbup
By:
Dec 23,2012
7 people found
this helpful
I was previously selling my property with a different estate agent in Farnham and was not very happy with the service, so decided to move to Bourne Estate Agents. James Wilde managed the sale of my property from initial marketing, through to completion. I was very impressed with the marketing - much better than any other estate agent I have heard of in terms of Bourne using a whole variety of marketing mediums to capture different potential buyers. James was a great agent in terms of always ke...
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Dec 20,2012
Minithumbup
By:
Dec 20,2012
9 people found
this helpful
Have to say that I am more than impressed with Bourne Estate Agents - especially with Gemma. We encountered some difficulties with our sale/purchase (nothing to do with Bourne\'s) and Gemma was great. She kept me sane when it was touch and go!!! So thank you! I\'ve dealt with many estate agents in my time but Gemma was a breath of fresh air - professional, efficient and human!!...
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Dec 20,2012
Minithumbup
By:
Dec 20,2012
8 people found
this helpful
The team at Bourne have been fatnastic in dealing with my purchase of the property in Farnham. Adam has kep me informed throughout the purchase and I am hugely grateful to him and his colleagues for all their help, including assistance with getting my mortgage. Thank you....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£374,000
  • Max: Β£557,500

Letting
  • Min: Β£0
  • Max: Β£0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 5 0 31 2 10 0 0 3
Jon Pepper Jon Pepper
Lettings Manager
5 reviews

About Jon No description set View full profile
Gemma Miller Gemma Miller
marketing manager
29 reviews

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Adrian Cannon - no image available Adrian Cannon
Director
11 reviews

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Adam Pinfield - no image available Adam Pinfield
Assistant Manager
11 reviews

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James Wilde - upload your photo James Wilde
1 reviews

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Esther Lambell - upload your photo Esther Lambell
2 reviews

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Millie Yeomans - upload your photo Millie Yeomans
10 reviews

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Emily Boniface - upload your photo Emily Boniface
0 reviews

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Robert Skuse - upload your photo Robert Skuse
5 reviews

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Jenna Yates  - upload your photo Jenna Yates
1 reviews

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