Bourne Estate Agents - Alton, GU34

67 reviews 4.7/5 rating
  • 79% valuation accuracy
  • 94% recommend
  • 91% fee satisfaction
At Bourne selling & letting property is what we do best, we have some really refreshing ideas on how to get you moved & how to achieve the best results. To give you a flavour of some of our refreshing ideas, why not try our 'Three week plan' when marketing your home & once you've sold, follow our 'buyers and sellers guide,' both of which will help maximise results - ask for a copy of our company brochure or contact us to find out more.
Bourne Estate Agents

72a High Street Alton
Hampshire
GU34 1ET

01420 541454


Properties for Sale
Properties to Rent

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“Bad communication will avoid in future...”

Nov 13,2018
Minithumbdown
By: 'Rob'
Nov 13,2018
3 people found
this helpful
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or ...
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Comment on agent fees
Didn't get that far
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By: Andrew Miller
Dec 04, 2018
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Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you felt let down by not being able to view the property in question, we were fortunate to achieve the guide price pre the property going onto the various web portals which meant there were sadly multiple buyers who missed out. We did suggest to the vendor to continue with viewings to see if we could exce ...

“Worst & racist property manager for rent...”

Nov 02,2018
Minithumbdown
By: 'Ilan'
Nov 02,2018
4 people found
this helpful
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she ...
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Comment on agent fees
Bad
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By: Dominic Bruneau
Dec 06, 2018
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I would urge you to contact me as the MD of Bourne as a matter of urgency. My contact number is 01372 468636, we take all complaints seriously especially of this nature. I can assure you that NONE of my staff are racist and would suggest that your refer this matter to the police immediately. We are unable to intervene in neighbour disputes or legal matters and when evidence is provided we will always offer support and advice and direct to the authorities to assist. I am keen to know what you wou ...

“Today I completed my move into a property in Alton, ......”

Jun 06,2016
Minithumbup
By: 'Ryan'
Jun 06,2016
0 people found
this helpful
Today I completed my move into a property in Alton, I have to say the communication between myself and the agents the whole time was fast and answered all questions along the way, and the property is lovely too. Definitely would recommend them too...
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“This Review is of the Property Management Department within Bournes ......”

May 23,2016
Minithumbdown
By: 'FrustratedOfAlton'
May 23,2016
5 people found
this helpful
This Review is of the Property Management Department within Bournes Lettings Agent in Alton, Hants. They have repeatedly neglected to respond to reports by us the Tenants of problems with the property, maintenance issues are not dealt with, items not fit for purpose reports ignored. ...
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By: K Lamb
May 25, 2016
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Thank you for your comment on our All Agents review page, it's disappointing to hear that you haven't received the care and attention you would expected from our services, for which we apologise profusely. I am sure there are many reasons as to why, however, Bourne take all reviews constructively and professionally and will always endeavour to better ourselves based on experiences from customers and clients. We would appreciate the opportunity to rectify this and I would appreciate the time ...

“We recently bought a property that was marketed through Bourne. ......”

May 10,2016
Minithumbup
By: 'P Moss'
May 10,2016
0 people found
this helpful
We recently bought a property that was marketed through Bourne. We had a very difficult time with the chain below us and Gemma was fantastic in being really pro active, keeping on top of the process the whole way and most of all being very ...
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Comment on agent fees
I can't comment as we were purchasing.
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“Jon was amazing with helping us get into a property ......”

Feb 29,2016
Minithumbup
By: 'Hannah'
Feb 29,2016
0 people found
this helpful
Jon was amazing with helping us get into a property quickly with the added bonus of sorting a property which allowed our dog. The process was so easy and everything was sorted quickly. Jon was always available for additional viewing for us and was always ...
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Comment on agent fees
Average
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“Had a great experience with Bourne estate agents, Alton. The ......”

Dec 17,2015
Minithumbup
By: 'Hannah'
Dec 17,2015
0 people found
this helpful
Had a great experience with Bourne estate agents, Alton. The viewing was great and we fell in love with the property instantly. There was no hard selling and felt I could freely walk around the house. Knew the area very well. Moved in within a ...
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Comment on agent fees
Matched a competitor and preferred bournes friendly viewing
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“Bourne's have been very helpful is showing us 2 flats, answering ......”

Nov 25,2015
Minithumbup
By: 'Julie'
Nov 25,2015
0 people found
this helpful
Bourne's have been very helpful is showing us 2 flats, answering all our questions. they always responded promptly and the paper work was all dealt with by email, which was quick and efficient....
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“I've just read the post left by "KM" and felt ......”

Nov 19,2015
Minithumbup
By: 'KMRH'
Nov 19,2015
3 people found
this helpful
I've just read the post left by "KM" and felt I had to have my say. Let me state from the outset, I'm a real customer of Bourne in Alton. They handled the sale of my father's property in March 2015 and subsequent move to Alton ...
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Comment on agent fees
Very reasonable fees. Most accurate valuation. Achieved ‚£75,000 more than another local agent's valuation!
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“I originally placed my property on the market with another ......”

Nov 18,2015
Minithumbup
By: 'Christophe Gavin'
Nov 18,2015
2 people found
this helpful
I originally placed my property on the market with another agent in the town and they were unsuccessful in selling my property. Bourne were excellent at ensuring that the right potential buyer viewed my property and they were fully aware of the details of the ...
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“Dealing with this estate agent has renewed our faith in ......”

Nov 16,2015
Minithumbup
By: 'R&E'
Nov 16,2015
2 people found
this helpful
Dealing with this estate agent has renewed our faith in the industry, there are some stars out there with your interest at heart. Dealing with Gemma Miller from the outset was a delight. Its safe to say my wife and I agree that in our ...
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“Bourne estate agents are one of the most professional agents ......”

Nov 06,2015
Minithumbup
By: 'Andy'
Nov 06,2015
4 people found
this helpful
Bourne estate agents are one of the most professional agents I've dealt with. Their honest, pragmatic and sensible approach to helping us sell our house was a breath of fresh air compared to many in Alton. Throughout the sale process Bourne had our best interests ...
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Comment on agent fees
Better than most yet service not compromised.
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“From the time Andrew came to do the valuation until ......”

Nov 05,2015
Minithumbup
By: 'Jo & Rob Daniell'
Nov 05,2015
5 people found
this helpful
From the time Andrew came to do the valuation until the sale was completed we could not have asked for better service. We have lived here for nearly thirty years so did not really know what to do or expect. Gemma could not have been ...
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“I have been telling people that using Bourne's to sell ......”

Nov 05,2015
Minithumbup
By: 'no'
Nov 05,2015
2 people found
this helpful
I have been telling people that using Bourne's to sell my house has entirely changed my opinion of estate agents. (Really ). I have to say that my previous experiences had left me feeling less than convinced about the expertise of estate agents in general. Andrew ...
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“I just wanted to write to say how much my ......”

Nov 04,2015
Minithumbup
By: 'Chad Simpson'
Nov 04,2015
5 people found
this helpful
I just wanted to write to say how much my wife and I appreciated all the help and support we received from Bournes whilst renting one of their managed properties. Stapley Cottage (24 Middle Bourne Lane). It was an extremely stressful time for us and whilst ...
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“I am appalled by their aggressive approach and sharp practise ......”

Nov 02,2015
Minithumbdown
By: 'KM'
Nov 02,2015
9 people found
this helpful
I am appalled by their aggressive approach and sharp practise - constantly knocking on my door and telephoning but worst of all pestering my elderly mother who shares our home and is often alone home when my husband and I are at work. Does a ...
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Comment on agent fees
I would not use them if they paid me
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By: Amiller
Nov 10, 2015
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It has now been over a week with no response regarding the claim made above, the silence supports the fact that the claim cannot be substantiated. It is a shame that there is not an option to have these posts removed. ...

“Very happy Tenant with Bourne estate agents. Very flexible with ......”

Aug 27,2015
Minithumbup
By: 'Georgie'
Aug 27,2015
0 people found
this helpful
Very happy Tenant with Bourne estate agents. Very flexible with last minute viewings also patient and supportive during the whole process....
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“I found Jenna to be very helpful and polite and ......”

Aug 11,2015
Minithumbup
By: 'S Baldwin'
Aug 11,2015
0 people found
this helpful
I found Jenna to be very helpful and polite and was always willing to answer questions and queries. She always returned phone calls the same day and was eager to ensure that you were kept up to date with the progress. Kieran was also friendly ...
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Comment on agent fees
Bourne had the lowest of the fees being charged by Estate Agents in the area although I did find them to be very high especially when they do a minimal of paper work and I had to chase to be sent the inventory and a copy of the signed agreement. The company that they use to carry out the inventory did not complete a very thorough documentation and I had to request several issues to be added.
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By: Kieran Lamb
Aug 11, 2015
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Sarah, thank you for your kind words firstly, my apologies for your frustration with the management service to date, I will chase up the issues for you right away. Please feel free to call myself or Jenna on issues and we can hopefully respond within a quicker time frame. I will take your comments on the inventory clerk directly. Thank you for your feedback and apologies again for the delays you have received. ...

“Overall our experience with Bourne Estate Agents was excellent. Jenna ......”

Aug 10,2015
Minithumbup
By: 'Rebecca'
Aug 10,2015
0 people found
this helpful
Overall our experience with Bourne Estate Agents was excellent. Jenna was very helpful and made sure we were kept up to date with everything and was always available to answer our phone calls. Kieran was also very helpful when Jenna was on leave! Our only ...
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Comment on agent fees
We were happy to pay the agency fees and they were very reasonable in comparison. It was just the referencing agency ( Let Risks) fees that i begrudged slightly.
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By: Kieran Lamb
Aug 11, 2015
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Rebecca, Thank you for your review. Firstly apologies that you received this service from Letrisk and I will be speaking to our contract there directly about your issues. We take feedback very seriously, so thank you again for your honest opinion. ...

“It's been a pleasure to deal with Bourne as house ......”

Jun 26,2015
Minithumbup
By: 'Chris'
Jun 26,2015
1 people found
this helpful
It's been a pleasure to deal with Bourne as house buyers, and specifically with Gemma who was our point of contact throughout the transaction. Bourne introduced us to a recommended, local mortgage broker and similarly to local solicitors, and having the three parties known to ...
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Comment on agent fees
N/A as buyers
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“Bourne' were very helpful throughout the viewing and price negation ......”

Jun 19,2015
Minithumbup
By: 'David Mattingley'
Jun 19,2015
1 people found
this helpful
Bourne' were very helpful throughout the viewing and price negation for the purchase of the property. They are very professional and straight forward to deal with. This is the second house I have purchase through them and on both occasions I have been very pleased ...
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Comment on agent fees
I purchased a property so no fee was payable by myself.
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“Dealings on the whole with Bourne were great, I dealt ......”

Apr 29,2015
Minithumbup
By: 'Lawrence'
Apr 29,2015
2 people found
this helpful
Dealings on the whole with Bourne were great, I dealt with Jenna and she was fantastic. She dealt with me from the first phone call to the day we moved in. The move took longer than I think we both expected but this was due ...
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“We found Bournes via a property alert on Zoopla. The ......”

Apr 20,2015
Minithumbup
By: 'Michael'
Apr 20,2015
1 people found
this helpful
We found Bournes via a property alert on Zoopla. The arranged viewing, email and all other correspondence with Jenna were prompt and professional and it was a smooth process throughout. Jenna was professional, knowledgeable and friendly and would highly recommend her and Bournes....
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“All questions were answered quickly and fully. I was kept ......”

Apr 17,2015
Minithumbup
By: 'Rhys'
Apr 17,2015
0 people found
this helpful
All questions were answered quickly and fully. I was kept informed of all progress and never felt that time was being wasted. A highly professional service and I feel Jenna is a major asset to this company....
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“Excellent service throughout the whole process. Queries handled quickly and ......”

Mar 10,2015
Minithumbup
By: 'A Duncan'
Mar 10,2015
0 people found
this helpful
Excellent service throughout the whole process. Queries handled quickly and satisfactorily and very flexible with access when we needed it. All in all a positive experience....
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“A proactive and positive experience from start to finish. Good ......”

Feb 19,2015
Minithumbup
By: 'C Cook'
Feb 19,2015
1 people found
this helpful
A proactive and positive experience from start to finish. Good communication at all stages of the process to explain what has happened, what is happening, and what is planned to happen. Actions carried out swiftly and efficiently. Competitive rate offered. Very pleased with the service ...
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Comment on agent fees
Fee was competitive, even when working within joint agency.
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“Bourne Estate Agents provided an excellent service, and went above ......”

Feb 16,2015
Minithumbup
By: 'EllieA'
Feb 16,2015
1 people found
this helpful
Bourne Estate Agents provided an excellent service, and went above and beyond their duty to ensure the house was sold in a smooth and diligent manner. One thing that makes them stand out among the rest is the personal touch. They really want the best ...
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“Kieran Lamb managed the re-letting of our property; the day ......”

Feb 16,2015
Minithumbup
By: 'V E Hamilton'
Feb 16,2015
1 people found
this helpful
Kieran Lamb managed the re-letting of our property; the day to day handling of this was taken care of by Jenna Yates. Jenna carried out an outstanding job, sourcing prospective tenants, keeping us informed of viewings, and identifying suitable tenants to match our criteria. Jenna ...
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Comment on agent fees
We are satisfied with the agents fees but feel the amending of the inventory is extremely expensive and not at all value for money.
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“My experience with Bourne Estate Agents and Jenna Yates in ......”

Feb 15,2015
Minithumbup
By: 'Celia Wood'
Feb 15,2015
2 people found
this helpful
My experience with Bourne Estate Agents and Jenna Yates in particular was a positive one from the start as once I had contacted the agency she returned my calls and identified suitable properties in the area we were looking for, with an added difficulty of ...
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Comment on agent fees
comparable to other agents
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“Excellent service and very clear communication. They made the whole ......”

Feb 11,2015
Minithumbup
By: 'Kelly'
Feb 11,2015
3 people found
this helpful
Excellent service and very clear communication. They made the whole process as smooth as possible and Jenna was very prompt in responding to my calls and emails. Very impressed with the service I have received!...
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Areas covered
  • GU34
  • Alton
  • SO24
  • Bordon
  • Ropley
  • GU35
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £923,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 19 2 20 0 14 0 0 2

Fees

As an independent owner run business, our fees are tailored to the property so always ask the question when it comes to flexibility. We will try in most cases to be more competitive.
Last updated at 26/03/2015, 2:26 PM by Andrew Miller

Complaints Procedure

For complaints please write to Andrew Miller at 10 Normandy Street or email amiller@bourneestateagents.com. We will aim to get back to you within 7 days.
Last updated at 2:26 PM 26/03/2015 by Andrew Miller

Branch rankings


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Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
.
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