“Absolutely brilliant service from Jayne at Bo......”
5 Star Review
Feb 26,2021
By:
'Tim'
Feb 26,2021
Services: Lettings (as a Landlord)
Rent PCM: £1795
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Landlord)
Rent PCM: £1795
Postcode: GU34
0
people found
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Absolutely brilliant service from Jayne at Bourne in Alton. Would whole-heartedly recommend to anyone looking for a rental property to be looked after by the very best service....
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“We have just had an absolutely horrendous exp......”
1 Star Review
Aug 03,2020
By:
'ivana_tasker@hotmail.com'
Aug 03,2020
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: GU34
Sales (as a Vendor)
Postcode: GU34
0
people found
this helpful
We have just had an absolutely horrendous experience with Bourne Estate Agent in Alton.
We were selling and buying through them which turned out to be the worst mistake we have ever made.
It all seemed to be going well at first. We sold our ...
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0
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“Bad communication will avoid in future...”
1 Star Review
Nov 13,2018
By:
'Rob'
Nov 13,2018
Services: Sales (Prospective customer)
Sold price: £265000
Would you recommend?: No
Postcode: GU
Sales (Prospective customer)
Sold price: £265000
Postcode: GU
3
people found
this helpful
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or ...
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Comment on agent fees
Didn't get that far
3
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“Worst & racist property manager for rent...”
1 Star Review
Nov 02,2018
By:
'Ilan'
Nov 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: GU21
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: GU21
4
people found
this helpful
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she ...
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Comment on agent fees
Bad
4
people found
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“Today I completed my move into a property in Alton, ......”
5 Star Review
Jun 06,2016
By:
'Ryan'
Jun 06,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Postcode: GU34
0
people found
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Today I completed my move into a property in Alton, I have to say the communication between myself and the agents the whole time was fast and answered all questions along the way, and the property is lovely too. Definitely would recommend them too...
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“This Review is of the Property Management Department within Bournes ......”
1 Star Review
May 23,2016
By:
'FrustratedOfAlton'
May 23,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
6
people found
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This Review is of the Property Management Department within Bournes Lettings Agent in Alton, Hants. They have repeatedly neglected to respond to reports by us the Tenants of problems with the property, maintenance issues are not dealt with, items not fit for purpose reports ignored. ...
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6
people found
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“We recently bought a property that was marketed through Bourne. ......”
5 Star Review
May 10,2016
By:
'P'
May 10,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU34
Sales (as a Buyer)
Postcode: GU34
0
people found
this helpful
We recently bought a property that was marketed through Bourne. We had a very difficult time with the chain below us and Gemma was fantastic in being really pro active, keeping on top of the process the whole way and most of all being very ...
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Comment on agent fees
I can't comment as we were purchasing.
0
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“Jon was amazing with helping us get into a property ......”
5 Star Review
Feb 29,2016
By:
'Hannah'
Feb 29,2016
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: GU34
0
people found
this helpful
Jon was amazing with helping us get into a property quickly with the added bonus of sorting a property which allowed our dog.
The process was so easy and everything was sorted quickly. Jon was always available for additional viewing for us and was always ...
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Comment on agent fees
Average
0
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“Had a great experience with Bourne estate agents, Alton. The ......”
5 Star Review
Dec 17,2015
By:
'Hannah'
Dec 17,2015
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £775
Postcode: GU34
0
people found
this helpful
Had a great experience with Bourne estate agents, Alton. The viewing was great and we fell in love with the property instantly. There was no hard selling and felt I could freely walk around the house. Knew the area very well. Moved in within a ...
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Comment on agent fees
Matched a competitor and preferred bournes friendly viewing
0
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“Bourne's have been very helpful is showing us 2 flats, answering ......”
5 Star Review
Nov 25,2015
By:
'Julie'
Nov 25,2015
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £850
Postcode: GU34
0
people found
this helpful
Bourne's have been very helpful is showing us 2 flats, answering all our questions. they always responded promptly and the paper work was all dealt with by email, which was quick and efficient....
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“I've just read the post left by "KM" and felt ......”
5 Star Review
Nov 19,2015
By:
'KMRH'
Nov 19,2015
Services: Sales (as a Vendor)
Sold price: £450000
Would you recommend?: Yes
Postcode: GU34
Sales (as a Vendor)
Sold price: £450000
Postcode: GU34
3
people found
this helpful
I've just read the post left by "KM" and felt I had to have my say. Let me state from the outset, I'm a real customer of Bourne in Alton. They handled the sale of my father's property in March 2015 and subsequent move to Alton ...
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Comment on agent fees
Very reasonable fees. Most accurate valuation. Achieved ‚£75,000 more than another local agent's valuation!
3
people found
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“I originally placed my property on the market with another ......”
5 Star Review
Nov 18,2015
By:
'Christophe'
Nov 18,2015
Services: Sales (as a Vendor)
Sold price: £350000
Would you recommend?: Yes
Postcode: GU34
Sales (as a Vendor)
Sold price: £350000
Postcode: GU34
2
people found
this helpful
I originally placed my property on the market with another agent in the town and they were unsuccessful in selling my property. Bourne were excellent at ensuring that the right potential buyer viewed my property and they were fully aware of the details of the ...
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2
people found
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“Dealing with this estate agent has renewed our faith in ......”
5 Star Review
Nov 16,2015
By:
'R&E'
Nov 16,2015
Services: Sales (as a Buyer)
Sold price: £425000
Would you recommend?: Yes
Postcode: GU35
Sales (as a Buyer)
Sold price: £425000
Postcode: GU35
2
people found
this helpful
Dealing with this estate agent has renewed our faith in the industry, there are some stars out there with your interest at heart. Dealing with Gemma Miller from the outset was a delight. Its safe to say my wife and I agree that in our ...
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2
people found
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“Bourne estate agents are one of the most professional agents ......”
5 Star Review
Nov 06,2015
By:
'Andy'
Nov 06,2015
Services: Sales (as a Vendor)
Sold price: £625000
Would you recommend?: Yes
Postcode: GU34
Sales (as a Vendor)
Sold price: £625000
Postcode: GU34
4
people found
this helpful
Bourne estate agents are one of the most professional agents I've dealt with. Their honest, pragmatic and sensible approach to helping us sell our house was a breath of fresh air compared to many in Alton. Throughout the sale process Bourne had our best interests ...
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Comment on agent fees
Better than most yet service not compromised.
4
people found
this helpful
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“From the time Andrew came to do the valuation until ......”
5 Star Review
Nov 05,2015
By:
'Jo'
Nov 05,2015
Services: Sales (as a Vendor)
Sold price: £425000
Would you recommend?: Yes
Postcode: GU35
Sales (as a Vendor)
Sold price: £425000
Postcode: GU35
5
people found
this helpful
From the time Andrew came to do the valuation until the sale was completed we could not have asked for better service. We have lived here for nearly thirty years so did not really know what to do or expect. Gemma could not have been ...
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5
people found
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“I have been telling people that using Bourne's to sell ......”
5 Star Review
Nov 05,2015
By:
'no'
Nov 05,2015
Services: Sales (as a Vendor)
Sold price: £650000
Would you recommend?: Yes
Postcode: GU35
Sales (as a Vendor)
Sold price: £650000
Postcode: GU35
2
people found
this helpful
I have been telling people that using Bourne's to sell my house has entirely changed my opinion of estate agents. (Really ). I have to say that my previous experiences had left me feeling less than convinced about the expertise of estate agents in general.
Andrew ...
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2
people found
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“I just wanted to write to say how much my ......”
5 Star Review
Nov 04,2015
By:
'Chad'
Nov 04,2015
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: Yes
Postcode: GU10
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: GU10
5
people found
this helpful
I just wanted to write to say how much my wife and I appreciated all the help and support we received from Bournes whilst renting one of their managed properties. Stapley Cottage (24 Middle Bourne Lane).
It was an extremely stressful time for us and whilst ...
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5
people found
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“I am appalled by their aggressive approach and sharp practise ......”
1 Star Review
Nov 02,2015
By:
'KM'
Nov 02,2015
Services: Sales (Prospective customer)
Sold price: £398000
Would you recommend?: No
Postcode: GU34
Sales (Prospective customer)
Sold price: £398000
Postcode: GU34
9
people found
this helpful
I am appalled by their aggressive approach and sharp practise - constantly knocking on my door and telephoning but worst of all pestering my elderly mother who shares our home and is often alone home when my husband and I are at work. Does a ...
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Comment on agent fees
I would not use them if they paid me
9
people found
this helpful
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“Very happy Tenant with Bourne estate agents. Very flexible with ......”
5 Star Review
Aug 27,2015
By:
'Georgie'
Aug 27,2015
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £775
Postcode: GU34
0
people found
this helpful
Very happy Tenant with Bourne estate agents. Very flexible with last minute viewings also patient and supportive during the whole process....
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0
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“I found Jenna to be very helpful and polite and ......”
4 Star Review
Aug 11,2015
By:
'S'
Aug 11,2015
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £695
Postcode: GU34
0
people found
this helpful
I found Jenna to be very helpful and polite and was always willing to answer questions and queries. She always returned phone calls the same day and was eager to ensure that you were kept up to date with the progress. Kieran was also friendly ...
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Comment on agent fees
Bourne had the lowest of the fees being charged by Estate Agents in the area although I did find them to be very high especially when they do a minimal of paper work and I had to chase to be sent the inventory and a copy of the signed agreement. The company that they use to carry out the inventory did not complete a very thorough documentation and I had to request several issues to be added.
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“Overall our experience with Bourne Estate Agents was excellent. Jenna ......”
5 Star Review
Aug 10,2015
By:
'Rebecca'
Aug 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £975
Postcode: GU34
0
people found
this helpful
Overall our experience with Bourne Estate Agents was excellent. Jenna was very helpful and made sure we were kept up to date with everything and was always available to answer our phone calls. Kieran was also very helpful when Jenna was on leave!
Our only ...
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Comment on agent fees
We were happy to pay the agency fees and they were very reasonable in comparison. It was just the referencing agency ( Let Risks) fees that i begrudged slightly.
0
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“It's been a pleasure to deal with Bourne as house ......”
5 Star Review
Jun 26,2015
By:
'Chris'
Jun 26,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU34
Sales (as a Buyer)
Postcode: GU34
1
people found
this helpful
It's been a pleasure to deal with Bourne as house buyers, and specifically with Gemma who was our point of contact throughout the transaction.
Bourne introduced us to a recommended, local mortgage broker and similarly to local solicitors, and having the three parties known to ...
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Comment on agent fees
N/A as buyers
1
people found
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“Bourne' were very helpful throughout the viewing and price negation ......”
5 Star Review
Jun 19,2015
By:
'David'
Jun 19,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU35
Sales (as a Buyer)
Postcode: GU35
1
people found
this helpful
Bourne' were very helpful throughout the viewing and price negation for the purchase of the property. They are very professional and straight forward to deal with. This is the second house I have purchase through them and on both occasions I have been very pleased ...
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Comment on agent fees
I purchased a property so no fee was payable by myself.
1
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“Dealings on the whole with Bourne were great, I dealt ......”
5 Star Review
Apr 29,2015
By:
'Lawrence'
Apr 29,2015
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £950
Postcode: GU34
2
people found
this helpful
Dealings on the whole with Bourne were great, I dealt with Jenna and she was fantastic. She dealt with me from the first phone call to the day we moved in. The move took longer than I think we both expected but this was due ...
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2
people found
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“We found Bournes via a property alert on Zoopla. The ......”
5 Star Review
Apr 20,2015
By:
'Michael'
Apr 20,2015
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: GU35
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: GU35
1
people found
this helpful
We found Bournes via a property alert on Zoopla. The arranged viewing, email and all other correspondence with Jenna were prompt and professional and it was a smooth process throughout.
Jenna was professional, knowledgeable and friendly and would highly recommend her and Bournes....
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1
people found
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“All questions were answered quickly and fully. I was kept ......”
5 Star Review
Apr 17,2015
By:
'Rhys'
Apr 17,2015
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: GU34
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: GU34
0
people found
this helpful
All questions were answered quickly and fully. I was kept informed of all progress and never felt that time was being wasted. A highly professional service and I feel Jenna is a major asset to this company....
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0
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“Excellent service throughout the whole process. Queries handled quickly and ......”
5 Star Review
Mar 10,2015
By:
'A'
Mar 10,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU34
Sales (as a Buyer)
Postcode: GU34
0
people found
this helpful
Excellent service throughout the whole process. Queries handled quickly and satisfactorily and very flexible with access when we needed it. All in all a positive experience....
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0
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“A proactive and positive experience from start to finish. Good ......”
5 Star Review
Feb 19,2015
By:
'C'
Feb 19,2015
Services: Sales (as a Vendor)
Sold price: £250000
Would you recommend?: Yes
Postcode: SO24
Sales (as a Vendor)
Sold price: £250000
Postcode: SO24
1
people found
this helpful
A proactive and positive experience from start to finish. Good communication at all stages of the process to explain what has happened, what is happening, and what is planned to happen. Actions carried out swiftly and efficiently. Competitive rate offered.
Very pleased with the service ...
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Comment on agent fees
Fee was competitive, even when working within joint agency.
1
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“Bourne Estate Agents provided an excellent service, and went above ......”
5 Star Review
Feb 16,2015
By:
'EllieA'
Feb 16,2015
Services: Sales (as a Vendor)
Sold price: £275000
Would you recommend?: Yes
Postcode: GU35
Sales (as a Vendor)
Sold price: £275000
Postcode: GU35
1
people found
this helpful
Bourne Estate Agents provided an excellent service, and went above and beyond their duty to ensure the house was sold in a smooth and diligent manner. One thing that makes them stand out among the rest is the personal touch. They really want the best ...
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1
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“Kieran Lamb managed the re-letting of our property; the day ......”
5 Star Review
Feb 16,2015
By:
'V'
Feb 16,2015
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: GU35
Lettings (as a Landlord)
Rent PCM: £850
Postcode: GU35
1
people found
this helpful
Kieran Lamb managed the re-letting of our property; the day to day handling of this was taken care of by Jenna Yates. Jenna carried out an outstanding job, sourcing prospective tenants, keeping us informed of viewings, and identifying suitable tenants to match our criteria. Jenna ...
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Comment on agent fees
We are satisfied with the agents fees but feel the amending of the inventory is extremely expensive and not at all value for money.
1
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