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    Michal Maslisz
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    Aidan Lynch
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    Gary Persaud
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    Gemma Cummins
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    Alice Gheorma
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    Emily Rugg
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    Alex Gheorghias
WEST HAMPSTEAD OFFICE
Black Katz

199B West End Lane West Hampstead, London
Greater London
NW6 2LJ

020 7328 5000

Feb 07,2016
Minithumbup
By:
Feb 07,2016
Featured Review
0 people found
this helpful
I am very happy to have Black Katz as my letting agents. The team lead by Michal has been a very helpful and friendly crew. They guided me through all the processes and they answered any doubt I had. I am specially delighted by the assistance and professional support of Gary. He patiently helped me to find the place I needed. Thank you very much....
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
this helpful
Having worked as an estate agent myself I was astounded by how professional and helpful Black Katz were. After my first conversation with Aidan he took time to get to know me and about our search. He then showed us properties that matched our requirements but which were quite different in location as we were not sure where we wanted to be. Him and Michal helped negotiate on the property we fell in love with as it was a bit over our budget with Aidan even coming out to introduce us to the landlor...
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Comment on agent fees
Good
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Aug 27,2016
Minithumbup
By:
Aug 27,2016
Featured Review
0 people found
this helpful
Michal and Gemma pulled out all the stops to get my property let quickly and efficiently. They were incredibly helpful, providing contacts where workman where needed. As a landlord, I wont consider going to another agent, and would thoroughly recommend....
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Comment on agent fees
Fair
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
Featured Review
0 people found
this helpful
Emily provided us an excellent service. Informative, extremely courteous and professional, Emily spent a whole morning showing us possible solutions related to our request. Best service in London! Highly recommended....
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
Featured Review
0 people found
this helpful
What can I say? I simply love Blackkatz! It is the second time they have helped me to find a new place...and it is getting better everytime :). I have tried other agents as well but what I like about Blackkatz is that they actually listen to what you are really looking for and they are very honest and are showing you apartments that suit you and not just those that they have to sell. Also they support you during they entire process - e.g. I had lots and lots of questions and queries and they wer...
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Comment on agent fees
Personally I think the agent fees are very fair and quite affordable to other companies. And these guys really offer good service for this.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Emily was friendly, informative, engaging and helpful and not in the least bit overbearing or pushy. I would thoroughly recommend her as an agent and want to thank her for all her help!...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
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Overall excellent service was provided The staff are friendly and informative. Frequent contact to update you on progress which was helpful....
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
The staff was really helpfull.They kept me informed during the whole procedure.I was pleased beacause i was in hurry to find a place and they helped me to move in really fast.I would definitely recommend it to a friend....
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Comment on agent fees
Good
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
It has been a pleasure to work with Black Katz and in particular with Emily. She is friendly, really pleasant, patient and has always showed us great options for flats. These options clearly reflected the fact that she listened to our requirements and dislikes....
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Comment on agent fees
I'd say black katz's fees are on the same than Foxton's or similar agencies but you're much much nicer to work with.
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Right from the initial phone call, all the way through to signing the tenant agreement, the standard of professionalism shown was high. They took the time to listen to us, and offered to provide help where possible. It was a very smooth and stress-free experience and I highly recommend their services/...
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Comment on agent fees
The fees were good and of a very reasonable amount, and was not excessive unlike others that I had come across.
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I needed to rent a property within 1 week because I spent 2 weeks of searching with divers agencies without finding something relevant. I started to lose hope and decided to pop into the Blackcatz office because I liked the interior and because they had different certificates under their names. The same day Gary showed me 3 properties and the same evening I paid a deposit because I found what I wanted. After 1 week I had my flat and I am very happy where I am. Gary also took the time to answer t...
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Comment on agent fees
good
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Both profffesional, really excellent and nice. They found us exactly what we were looking for straight away. We felt informed throughout the process and we were able to reach them at any time which really suited our schedule....
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Comment on agent fees
average
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Gary was thorough, helpful and proactive innmy flat search. Understoof my requirements and found suitable options on that basis. Not like other agents who spam you with irrelevant lets just to secure the deal. Eventually let through them and very happy with the flat. Would recommend to use these guys again for sure! Thank you gary!...
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Comment on agent fees
Seem a bit steep but i believe this is the going rate.
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Jul 18,2016
Minithumbdown
By:
Jul 18,2016
0 people found
this helpful
Myself and 3 friends were looking for a student property to rent this coming September. The agents were very active in looking for a property and found us something perfect very quickly. For that I would like to thank Gary and Aidan. However there were some issues after we had secured the property. We felt that nothing was really explained to us properly and there was lots of miscommunication. The agents would provide information over the phone then not follow it up in emails or give us complete...
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Comment on agent fees
The holding fee is a strange concept as no other agents ask for this when potential tenants make an offer on the property.
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By: Andrew Black
Jul 25, 2016
View all comments (1)
Chloe, I am sorry that you have felt the need to complain. We work very hard at ensuring there is good communication with all parties. If you can please provide more information then we will fully investigate. On your comment regarding the Holding Fee I am slightly confused as this to my knowledge is common to every London agent I am aware of; one weeks holding deposit to secure the property which is then offset against the initial monies of 1st months rent and deposit. i look forward to hear....
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Thanks to Ermias for the friendly and honest service. It was a hassle free and easy process - we are very happy with the flat. Cheers...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Firstly I would like to thank Ermias to find us the flat we were looking for. He was friendly and helpful and always ready to answer to our questions. I recommend Blackkatz to everyone is looking for a new flat....
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Comment on agent fees
Good
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Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
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It is very difficult to find an apartment and thanks to Claudio of the Black Katz West Hamstead agency I visited different apartments that fit my criteria. Thanks to him and to his agency I could find an apartment in one day in the neighborhood that I liked at a reasonable price. Everything is very well explained, they accompany you in all the steps in a very clear way. They are very easily accessible and they respond quickly. I highly recommend Black Katz and specially Claudio's Service....
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Comment on agent fees
Agent's fee are reasonable 170 pound and the service is really good.
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May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
House-hunting in London can be a true nightmare. Getting in touch with Blackkatz in West Hampstead has been a blessing. Claudio and Gemma have been great all along! I have found my place, gone through reference check and signed the agreement in less than 24 hrs. Totally recommended!...
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Comment on agent fees
Fees are fair and clearly stated on papers
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Mar 20,2016
Minithumbup
By:
Mar 20,2016
0 people found
this helpful
Gemma has been very kind and very keen on every aspect. She has been fast answering to all the queries I had, a perfect intermediary between me and the landlord....
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Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
this helpful
I can't say enough good things about Black Katz and the service and assistance we received. Gary and Michael from the West Hampstead Office, and Cristina, Will and the manager (I'm sorry, I can't remember your name) were really truly fantastic and helpful, going way above and beyond to help make the process of finding a place to live and getting all signed up as painless as possible. Gary was right on the ball, really listened about what we needed and wanted, showed us lots of properties and ...
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Aug 02,2015
Minithumbup
By:
Aug 02,2015
0 people found
this helpful
Adam and Jay have been fantastic - they helped me so much to find the right flat, I am delighted - thanks so much to both of them. I cannot recommand them enough -...
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Aug 25,2014
Minithumbup
By:
Aug 25,2014
0 people found
this helpful
I have to say I have a great experience using Blackkatz from day one. Aidan, who spent many a late evening showing me various properties around North west London was fantastic.He listened to exactly what I wanted and informed me of all costs and fees that would apply to each property that we looked at. even after I had agreed on a place then later changed my mind he was very understanding and continued to show me places until we found the right one. Once we found a place the process after that...
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Comment on agent fees
One of the fairest you will find in London
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Jun 26,2014
Minithumbdown
By:
Jun 26,2014
2 people found
this helpful
I found this agent terrible. When I extended my contract they did not inform me that I had to pay an administration fee and then charged me a late payment charge. When I moved out they disregarded the inventory and tried to charge me for many things which were not noted on the moving out inventory. DO NOT USE THEM "*"...
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By: Andrew
Jun 30, 2014
View all comments (1)
I am sorry that you felt the need to complain. We work very hard at providing a good service which is why we get so many good reviews. Please let us know the property you were renting and we will look into as a matter of urgency and come back to you. Apologies again that you felt the need to complain. Look forward to hearing from you. Regards, ANDREW BLACK....
Jun 26,2014
Minithumbup
By:
Jun 26,2014
0 people found
this helpful
We found our experience with Black Katz very easy. Although we only viewed a small number of properties, Jack was very clued up on the different areas and made sure we knew what council tax bracket each one fell into. Once the deal had been agreed our correspondence with Sara was clear, concise, and regular. I would have no problem in recommending Black Katz to anyone. A professionally run agent. Thank you....
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
2 people found
this helpful
Wil did not try to push properties which were not relevant or properties which would have just wasted time, but instead focussed on my needs and contacted me when a property which suited me came up. Wil, Jennifer and Chris were all efficient, professional and helpful, which was very reassuring for me, a new resident of London who was unaware of how things work here. I would use them again and would recommend them to others as well....
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Sep 26,2013
Minithumbup
By:
Sep 26,2013
0 people found
this helpful
I have had a good experience dealing with Black Katz. Eli was able to arrange a viewing of the property at a time that was convenient. Jennifer was very helpful in the application process and while there was one minor obstacle we managed to sort that out and get everything through smoothly....
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Aug 09,2013
Minithumbup
By:
Aug 09,2013
0 people found
this helpful
As a student looking for accommodation in London it\'s great to meet staff at a letting agent who can keeps things professional whilst also making you feel comfortable and not under pressure in the slightest. I met Sonia when I was viewing the property which I ended up making an offer for and Adam helped me take care of the paperwork and payments and what have you. Sonia had a really bubbly personality, we had a great chat and laugh whilst driving to and viewing the property and she seemed more...
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Aug 05,2013
Minithumbup
By:
Aug 05,2013
0 people found
this helpful
Few months ago me and my partner started looking for a place.First thing we did is to register with as many agencies as we could so we could find the perfect place we could call home.After being let down and extremely disappointed by the service we received from most agents,we decided to work only with James from Black Katz office in West Hampstead. His approach was very professional,he was extremely friendly and always listened to our requirements and wishes. As we were looking for the perfec...
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Jul 16,2013
Minithumbup
By:
Jul 16,2013
0 people found
this helpful
Eli Altman showed me five properties in Northwest London at short notice and during a tight frame. I was impressed by his calm, courtesy and straighforward approach. He was also not pushy and answered my questions clearly. As a representative for his agency, he definitely left a good impression and I would easily recommend him or Black Katz to others needing to find suitable accommodation in a market that can be confusing,intimidating and lack transparency about fees. I would happily refer any f...
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Jul 15,2013
Minithumbup
By:
Jul 15,2013
0 people found
this helpful
I must say that I am utterly satisfied with all James did to help us find a flat. He was effecient and professional and I must thank him for having got the flat that I was looking for such long time....
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Jun 30,2013
Minithumbup
By:
Jun 30,2013
0 people found
this helpful
The service was extremely fast and professional. Communication with the agent was smooth and queries dealt with very quickly. Very impressed with their service....
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Jun 28,2013
Minithumbup
By:
Jun 28,2013
0 people found
this helpful
My cousin and I were looking to rent a property and we were being extremely fussy with certain criteria! James went above and beyond to ensure that our needs were met! He ensured that we did not waste out time looking at properties that wouldn\'t suit us. James was very kind and chatted to us throughout the day making it fun rather than a full boring day!! He gave us some very useful advice and was honest and truthful! I would definitely recommend James or anyone in the Black Katz of w...
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Jun 26,2013
Minithumbup
By:
Jun 26,2013
0 people found
this helpful
These guys are great to work with. James, who I consulted with, was very very helpful. When a property became available that he thought matched our requirements, he let us know quickly. He and the rest of the team are knowledgeable, friendly and professional. You feel like you can trust them. Well done Black Katz, and thanks James....
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Jun 26,2013
Minithumbup
By:
Jun 26,2013
0 people found
this helpful
The agents at Black Katz we\'re very helpful throughout. From firstly managing to reduce our weekly rent from £550 to £470 a week (between 3 of us). Secondly, they were pleasant and helped us throughout the whole process. They were very informative and provided us with the information we needed to enable us to move in, in our short turn around. Would highly recommend!...
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Jun 18,2013
Minithumbup
By:
Jun 18,2013
0 people found
this helpful
We have dealt with a number of agents in the past and have generally not been impressed. Black Katz West Hampstead were superb in getting us all to see the place asap. Thanks to James for helping with that and to Paul for making the negotiation with the landlord easy. Jennifer need special mention, as previously the admin side of this process has always been very daunting and full of hidden costs by the agent. Jennifer was exceptionally organised, easy to communicate with and upfront about all c...
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Areas covered
  • W13
  • NW6
  • W12
  • NW2
  • W8
  • NW4
  • W5
  • NW10
  • W11
  • NW11
  • W3
  • SW5
  • N2
  • SW6
  • NW3
  • SW10
  • W9
  • W6
  • W10
  • W14
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
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Letting
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  • Max: £0

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From Landlords From Tenants From Vendors From Buyers Other
17 0 84 7 0 0 0 0 8 0
Michal Maslisz - upload your photo Michal Maslisz
3 reviews

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Aidan Lynch - upload your photo Aidan Lynch
4 reviews

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Gary Persaud - upload your photo Gary Persaud
7 reviews

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Gemma Cummins - upload your photo Gemma Cummins
4 reviews

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Alice Gheorma - upload your photo Alice Gheorma
1 reviews

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Emily Rugg - upload your photo Emily Rugg
4 reviews

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Alex Gheorghias - upload your photo Alex Gheorghias
0 reviews

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Last updated at 4:15 PM 25/07/2016 by allAgents

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Last updated at 4:15 PM 25/07/2016 by allAgents

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