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    Rachel Nehard
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    Zia Anwar
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    Dara
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    Lauren Dean
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    Caley
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No description for branch.
Black Katz

69 Parkway Camden Town, London
Greater London
NW1 7PP

020 7284 3111

Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
We have used Black Katz for a couple of years now, and they are excellent. They have always found us fantastic tenants, and they are very thorough with their reference checking process. I highly recommend using Black Katz because they are really professional, and I know I can rely on them....
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
This review is from the current tenants at 27 Balcombe Street. We were really comfortable with Adam Ebraheam and he answered all of our questions when he showed us around the property. He went beyond what the average estate agent would do to ensure that we were comfortable with the property, and did not pressure us or rush is into making a decision. He stayed with us for at least 2 hours in the property while we asked him a google doc full of questions, but he was patient, gave honest answers, a...
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Comment on agent fees
The standard fees
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
Featured Review
0 people found
this helpful
A very smooth experience and a team who helped answer all of my questions. I was impressed at the rates they charged, compared to other Estate Agents who were much less helpful....
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Comment on agent fees
Good value for money
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
Featured Review
0 people found
this helpful
Finding a flat is the most stressful process, specially in London, but Black Katz, and specially Adam, made it a lot simpler. From the moment I got in touch with them, I was immediately able to go and see a flat and reserve it....
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
0 people found
this helpful
As a student, searching for property can be daunting but Black katz were honest, knowledgeable and friendly. Our experience with Gary and his colleague (forgot his name sorry!) was excellent and the details were explained clearly so there were no surprises. 10x better than my lettings agency last year so can only recommend!...
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Comment on agent fees
Seem reasonable for London.
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
Caley has been super helpful from start to finish. Always available and nothing was ever too much trouble. Recommended highly....
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Comment on agent fees
Agents fee's are standard with this kind of tenancy process.
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
0 people found
this helpful
I have been coming to Black Katz every year since I moved to London. This is the 8th year and the fourth flat which they have helped me find. The agents, management and admin staff are all very friendly, professional, efficient and understanding. Unlike other agencies, they listen to what you want and won't waste your time taking you to properties which do not meet or exceed your requirements. Once my offer had been accepted, the paper work was sent to me in a clear format and the process was ve...
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Comment on agent fees
The fees are reasonable considering how quick and hassle free the process is
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May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
It was our first time renting. We were fairly nervous and kind of clueless. But the black Katz team in the crouch end office did everything for us. They made the move very easy and were more than happy to answer and queries we had....
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Comment on agent fees
Good considering all the work they did for us
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May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I like Caley's technic. He listens and understands the need. So he will know what you would like or not so you don't waste your time by going on multiple viewings. He is also very funny!...
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May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
We've initially dealt with Raj, who was extremely helpful and let us view the apartment twice before we decided that we did indeed want the flat (he found it for us after telling him what we were looking for, and it was spot-on the first time). After that we switched to dealing with Lauren who did the paperwork side of things. She always responded quick and with all the information we needed, even though I was probably a little annoying due to having so many questions. Dealing with Black Katz h...
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Comment on agent fees
There were no agents fees due to a promotion they had going on. And that really did mean no fees; nothing hidden or shady.
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
While other agents were offering tiny places for an enormous amount of money –claiming that this is the renting market in NW1 and I wouldn't be able to find better options–, Black Katz found for me a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when Malcolm showed me the flat. Zia and Malcolm were remarkably helpful and attentive and managed to make the renting process quick and easy. They kept assisting me also in the following months, answering ...
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Very helpful, not too pushy and gave good advice. Would recommend for anyone looking for a house! Thanks very much Caley....
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Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
I've got in touch with BlackKatz Camden because I was looking for a property in that area. You can find a lot of lettings agencies on Parkway, but I stuck with these guys because I found myself in very supportive and helping hands. The lettings negotiater I have been with took a lot of time to ask for, what I need and whats appropriate for me. All together, I highly recommend....
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Comment on agent fees
The agency fee was in the usual range of lettings agencies
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Feb 06,2016
Minithumbup
By:
Feb 06,2016
0 people found
this helpful
Fantastic service and a nice laid back attitude. Not trying to oversell, but rather guiding you to the correct flat. They were very open to what we wanted rather than trying to sell us flats we didn't want - or waste time showing them to us. Took constructive criticism well and adapted the search accordingly. Pretty quickly, we found exactly what we were looking for. Like Malcolm said I prefer if people are excited by a flat. We appreciate that attitude!...
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Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I have dealt with probably over 30 agents since moving to London and it's no exaggeration to say that Malcolm is the best of the lot. He's just genuinely looking to find you a perfect place. He doesn't push you into anything like so many agents, and it's obvious he actually cares about you're looking for. I wish there were more like him....
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Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
We use the tenant finding service for our four NW3/NW8 London properties. Always prompt and always efficient with solid admin backup. Void periods are minimized. We have found no other agent comes anywhere near as good on any measure....
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Comment on agent fees
Pretty much on a par with the market and definitely value for money when it comes with the high standard of service.
Was this helpful? Yes
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
From the very beginning, Malcolm was very friendly and understanding of my situation. Once I gave him the specifications, he immediately offered the best flat he had on the market and stayed true to his words. Many estate agents I have worked with oversold their property but he was honest and had my best interests at heart. I really appreciated his support and genuine character....
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Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
Black Katz have been managing the rental and maintenance of my property for aprox 9 years. They provide great advice and I don't need to worry about missing changes in the law for landlords as they keep me well informed. Dara is the main person I deal with and, quite honestly, I don't know how I would have coped without her this year. There were 2 major isues with my property which were extremely stressful for both myself and my tenants but she handled them both professionally and with an amzi...
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Oct 09,2015
Minithumbup
By:
Oct 09,2015
1 people found
this helpful
My friend and I who are studying at Universities in London were searching for a place to rent for the first time. We were searching around the Camden area when we came across Black Katz. Caley was put in charge of finding us a reasonably priced place and he was successful in doing so. Even after the tenancy ended and we were looking for a place for the following academic year, he was of great help again, although we didn't rent a property from Black Katz that time. Black Katz as an agent we foun...
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Comment on agent fees
Black Katz fees were relatively cheap compared to other agents that we looked at.
Was this helpful? Yes
Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
Everyone at Black Katz especially Caley who has been particularly helpful, does their job right and moreover, are good at what they do. What else more would you expect from an estate agency? Caley is very helpful, responsive, friendly, professional, and has an excellent attitude towards his customers. Even at times when he couldn't find a property which met my criteria, he would always keep looking and keep me updated. Thank you Caley, I highly recommend Black Katz....
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Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
Excellent service all round, I used the agency a year ago and found them helpful and smooth throughout the whole process. As an international tenant, the agency showed understanding and professionalism throughout the whole process giving me the extra time and space for me to have all my affairs sorted. This year I went back to the agency, even though I did not find a property with them, the team and especially Caley continued to show the professionalism and patience that I associate with them. T...
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Mar 04,2015
Minithumbdown
By:
Mar 04,2015
2 people found
this helpful
We moved out of a property managed by Black Katz almost six weeks ago and still don't have our deposit back. The landlord has apparently sent them the info they need to sign off some time ago and we just keep getting fobbed off by office staff. They were quite keen to talk to us when they wanted to show new prospective tenants through at incredibly inconvenient/last minute times but not so much now....
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By: Andrew
Mar 09, 2015
View all comments (1)
Dear Derp, I am sorry that you have felt the need to complain. We pride ourselves on our high levels of customer serivice which is why we get so many good reviews. Returning deposits to tenants as quickly as possible is a big priority for us; please let me have the property address and we will look into matters urgently. Again we are sorry that you have felt the need to complain. We look forward to hearing from you. Regards, ANDREW BLACK....
Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
Caley was very professional and also very frank in his answers about the property, something that is very rare in an estate agent. He was also happy to feedback with additional information that was not provided on the property when we visited it. Although we didn't go for the property in the end, we were happy with the service provided and with the condition of the property viewed. An additional perk with Black Katz is that they don't encourage their potential tenants to enter into bidding wars ...
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
I recently had a chance to work with Black Katz/ Camden branch. Spencer and Lauren have been very helpful and I have always had answer for whatever question I asked. I am delighted to work with them and recommend their service very much...
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Jan 30,2015
Minithumbup
By:
Jan 30,2015
0 people found
this helpful
From being shown around the flat to being put through the letting process everyone at Black Katz was very helpful and keen to answer my (many) questions. I was looking for myself and my other half and I was by myself for most of the process - they did everything to alleviate my fears and facilitated meeting the landladies etc. Would highly recommend!...
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Comment on agent fees
I think if there are two people sharing one payment I\'m not sure two background check fees are needed at ‚£150 each. But saying that they helped the whole way with questions and making sure our demands were met (where they could help it), so I guess this is what we pay for.
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Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
We received a very good service from Black Katz. We initially had some issues regarding the cleaning service and the conditions of the flat at the moment of moving in, but the agents dealt with them very efficiently and we received a great support from their side. They managed to sort out everything within few days and we are very happy about the property now. They made their best to satisfy all our requests and therefore we recommended Black Katz to our friends....
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Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
My experience with Blackkatz was very pleasant. They did their best to find me a flat and were quite flexible with price negotiations. Dara Madden was very helpful and answered all my questions promptly. Overall, I was very happy with their services and would recommend the agency....
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Oct 14,2014
Minithumbdown
By:
Oct 14,2014
0 people found
this helpful
Just an awful experience! Continuously talking to us in a raised voice dismissing everything we said, talking over us and very very bad manners - how do people like this get jobs? I'd be embarrassed as an employer! Zero customer service! Quite frankly she didn't care at all...
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What agent could do to change your mind?
1. Polite 2. Listened 3. Not shouted at us down the phone 4. Refrained from being rude 5. Basic customer service would have been sufficient
Was this helpful? Yes
By: Andrew
Oct 27, 2014
View all comments (1)
Poppy, We are really sorry that you have felt the need to complain. We work very hard at customer service which is why we get so many good reviews. Please can you supply us with more information so that we can fully investigate your complaint. Again our apologies. We look forward to hearing from you. Regards, ANDREW BLACK....
Sep 12,2014
Minithumbup
By:
Sep 12,2014
0 people found
this helpful
Professional performance in a somewhat less active marketplace Dealt with paperwork with usual efficiency Good quality and reliable tenants always achieved...
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Sep 12,2014
Minithumbup
By:
Sep 12,2014
0 people found
this helpful
I have used Black Katz for the last 10 years. they are professional, courteous and proactive. They keep me updated and their charges are reasonable....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 21,2014
Minithumbdown
By:
Aug 21,2014
5 people found
this helpful
Arrogant, "*" and "*". Three words that perfectly sum up my experience with Black Katz. Alarm bells should have been ringing from the start when on our first visit, an estate agent called George had the temerity to say he couldn't be bothered to take us to view a prospective property unless we were going to take it. The process of signing all the documents was painstaking and expensive (having to get letters from accountants etc). On moving into our new property we didn...
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Was this helpful? Yes
By: Andrew
Aug 26, 2014
View all comments (1)
Hugo, we are sorry that you have felt the need to complain. We hope that we act at all times in a professional manner and have a great relationship with our tenants. Please provide your property address and we will investigate your allegations. Apologies again that you have felt the need to complain. Regards, ANDREW BLACK....
Jul 07,2014
Minithumbdown
By:
Jul 07,2014
4 people found
this helpful
They initially told us one fee and then increased it just before the signing. They did not tell the truth to our tenants. I will never ever use them again...
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Comment on agent fees
They never tell you the truth and change fees. They have also misled our tenants. I will never use them again
Was this helpful? Yes
By: andrew
Jul 31, 2014
View all comments (1)
I am sorry that you have felt the need to complain. We work very hard at providing good customer service which is why we get so many good reviews. We are very, very clear on all our fees and NEVER lie to tenants. These are very serious allegations, please provide the property address and further details and we will urgently carry out a full investigation and come back to you. We look forward to hearing from you. ANDREW BLACK....
May 08,2014
Minithumbdown
By:
May 08,2014
4 people found
this helpful
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of p...
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Apr 22,2014
Minithumbdown
By:
Apr 22,2014
4 people found
this helpful
Blackkatz are TERRIBLE, avoid them at all costs. They are very unhelpful, unfair and totally unprofessional. Save yourself and avoid using blackkatz. There raised our rent 2 weeks before we moved back in in september (after being away in summer) meaning that we had no time to find anywhere cheaper and that we had to pay an unnecessarily high rent. Our washing machine has broken several times and regardless of how careful we are with it keeps breaking because it is very old, they told us they had...
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Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
Dealing with BlackKatz was a pleasure, I was looking for a place to rent for weeks and when I called them they showed me one flat and... bingo! The agent (Marc) had real knowledge of the Camden area, he drove me around and gave me the full tour! I would definitely recommend them to anyone....
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Areas covered
  • Maida Vale
  • Kentish Town
  • Queens Park
  • Regents Park
  • Kings Cross
  • CamdenHollowayArchwayHampstead
  • Holburn
  • Notting Hill
  • Tufnell Park
  • Belsize Park
  • St Johns Wood
  • Ladbroke Grove
  • Baker Street
  • Paddington
  • Bayswater
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 69% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 47 29 0 0 0 0 5 4
Rachel Unknown - upload your photo Rachel Unknown
1 reviews

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Rachel Nehard - upload your photo Rachel Nehard
1 reviews

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Zia Anwar - no image available Zia Anwar
Manager
15 reviews

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Dara  - upload your photo Dara
1 reviews

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Lauren Dean - no image available Lauren Dean
Administrator
8 reviews

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Raj Manandhar - upload your photo Raj Manandhar
1 reviews

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Caley  - upload your photo Caley
11 reviews

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Cristina  - upload your photo Cristina
1 reviews

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Alex  - upload your photo Alex
1 reviews

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Malcolm Andrew - upload your photo Malcolm Andrew
5 reviews

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Anna Goncalves - upload your photo Anna Goncalves
0 reviews

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Sofia Barnett-King - upload your photo Sofia Barnett-King
1 reviews

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Gary  - upload your photo Gary
1 reviews

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Adam Ebraheam - no image available Adam Ebraheam
Lead Negotiator
2 reviews

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Adam Ebraheam - no image available Adam Ebraheam
Negotiator
0 reviews

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Last updated at 4:09 PM 25/07/2016 by allAgents

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Last updated at 4:09 PM 25/07/2016 by allAgents

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