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Black Bear Lettings

19, Barrow Street St Helens

0845 527 2292
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Properties for Sale
Properties to Rent

Aug 29,2013
Laura Khan
By: 'let down customer'
Aug 29,2013
0 people found
this helpful
First rental property, used Black Bear as they looked like a reputable agent who actually cared. Had such a positive buzz from the agent who came to inspect the property at first, it seemed that my home would be in the safest possible hands. BB found a tenant after a few weeks, i was told very little apart from that the tenant was expecting a baby. The first tenant moved in in October 2011 in December we had to replace the felt roof over the bathroom as it was "leaking", when i visited...
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What agent could do to change your mind?
BB need to bare their customers in mind, appoint a more friendly less aggressive manager
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Apr 16,2013
By: 'Carolyn'
Apr 16,2013
1 people found
this helpful
Avoid at all costs if you do not want non-paying, non-English speaking tenants as that\'s exactly what you will be lumbered with if you sign up with these. In our case they did not even know who was living in the property, the tenancy was given to a single woman, yet there were multiple occupants. I also found out for myself that they had vacated as the agent simply telephoned them and accepted there was no reply. We were constantly chasing answers to questions, and also payment, action was o...
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What agent could do to change your mind?
Simply doing what you are paid for & what is expected of an agent - manage, i.e know who lives in a property you have let Find out why the tenant has not paid before the landlord finds out the hard way - through chasing Don\'t wait for landlords to get demanding and abrupt before positive action is taken Above all, tighten up on criteria to ensure the tenants are favourable to alleviate future upsets and stress all round
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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