100% lettings valuation accuracy
0% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 10
30th Dec 2018
reviewed by 'Tamas'
6th Apr 2015
reviewed by 'Woodstock'
21st Feb 2015
reviewed by 'unhappychris'
30th Mar 2014
reviewed by 'flghtstar'
19th Mar 2014
reviewed by 'Clare'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £345 | £560 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Address
Lakeview
Festival Way
Stoke on Trent
Staffordshire
ST1 5BJ
01782 211 140
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Estate agents
Latest Properties
No Properties
Dec 30,2018
Dec 30,2018
0
people found
this helpful
this helpful
BJB has no respect and showing no interest for tenants!!! Ripping of tenant where they can, landlord is the only who is important to them! Never ever BJB...
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Comment on agent fees
Bad
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Apr 06,2015
Apr 06,2015
2
people found
this helpful
this helpful
BJB Lettings has gone downhill over the past few years. The experience I had recently (as a landlord) was terrible. BJB lost dozens of emails containing correspondence about my let. One employee did admit that they'd been having problems with their computer system, but the ...
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What agent could do to change your mind?
Agreed letting fee was ignored; agent overcharged me despite a written pre negotiated fee.Attached Filesnbsp;
Comment on agent fees
Agreed letting fee was ignored; agent overcharged me despite a written pre negotiated fee.
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Yes
Feb 21,2015
Feb 21,2015
2
people found
this helpful
this helpful
If you want the most complex letting then please go with BJB, from start to finish to even get into the property it took 7 months... due to the fact they continuously lost all of our paperwork and just forgetting to let us know the new ...
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What agent could do to change your mind?
It would have been a well price flat, if it wasn't dampAttached Filesnbsp;
Comment on agent fees
It would have been a well price flat, if it wasn't damp
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Yes
Nov 18,2014
Nov 18,2014
0
people found
this helpful
this helpful
Wasted my time . Time wasters ,wicked, heartless. Would never ever recommend or use them , poor service , horrible customer services . Bad communication , lazy ....
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What agent could do to change your mind?
They shouldn't deceived me into paying 85‚£ and wasting my precious timeAttached Filesnbsp;
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Yes
Mar 30,2014
Mar 30,2014
4
people found
this helpful
this helpful
Had the misfortune of being the tenant of a property managed by BJB Lettings.
Knowing the current tenants of a property were moving out, we were quick to contact BJB before the property was advertised as to let as we required a move in date ...
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Mar 19,2014
Mar 19,2014
3
people found
this helpful
this helpful
We viewed a property immediately as it came on the market. The agent undertaking the viewing was unsure how we proceeded with an application. Anyway we applied with a 170 fee. After many phone calls to them to enquire as to how the the application was ...
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Jul 17,2013
Jul 17,2013
3
people found
this helpful
this helpful
Shocking service from a company I believed to be one of the best in the area.
Initially, I visited the Longton office with my partner after seeing a property to let in their window - contact details for which was the "Longton Office". The staff ...
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What agent could do to change your mind?
The agent could respond to emails, ensure ALL staff are trained on services offered, and allow people to view properties they're advertising!Attached Filesnbsp;
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Yes
May 14,2012
May 14,2012
5
people found
this helpful
this helpful
Overall service was simply incredibly poor. After renting a property through BJB we had constant need to call them for ongoing maintenance issues (condition of the property was not their fault of course, but they were providing a fully managed service). We had no emergency ...
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Feb 12, 2013
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(1)
poor service , don't go with bjb ...
Apr 15,2012
Apr 15,2012
11
people found
this helpful
this helpful
Rent late, no notification, I have to chase.
I have not received rent for 2 months now, but no news, warning or communication whatsoever.
Speaking to the staff they say things like 'it's not my area'.
Nobody takes responsibility.
Callbacks are promised but never actioned.
The ...
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What agent could do to change your mind?
To change my mind they should resolve previous issues and not allow this atrocious 'service' to continue. First and foremost communication with customers so they are aware of their state of affairs, take some accountability, fix the issues! BJB is the worst company I have had e misfortune of dealing with, in any sector!Attached Filesnbsp;
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May 18,2010
May 18,2010
3
people found
this helpful
this helpful
250 quid to open a window, 40 quid to change a lightbulb, need I go on?...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
