Besley Hill Estate Agents
3/5, 18 reviews
67% recommended
33% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction



Property Features


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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 25% £117,000 £285,000
Lettings 100% 75% £595 £595
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 1 4 3 6 0 0 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“excellent...”

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Sep 25,2018
Minithumbup
By: 'happy'
Sep 25,2018
0 people found
this helpful
I bought my house through Besley Hill in 2010 and as there's only one other review here, wanted to offer my experience as a contrast. Communication was excellent throughout - I received a very honest opinion from them on what they felt my offer should be (...
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Comment on agent fees
doesn't apply (no fees as a buyer)
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“I highly recommend Besley Hill Dursley, all the employees are ......”

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Jul 03,2017
Minithumbup
Saskia
By: 'Lambert'
Jul 03,2017
0 people found
this helpful
I highly recommend Besley Hill Dursley, all the employees are extremely helpful and professional, in particular Saskia and Ashley. I would defintely use these agents in the future. Everyone comments on how stressful moving house is, however with Saskia and Ashley any problems incurred were ...
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Comment on agent fees
Competitive
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“Both Richard and Catherine are very professional and helpful. They ......”

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Oct 01,2016
Minithumbup
By: 'Forest'
Oct 01,2016
0 people found
this helpful
Both Richard and Catherine are very professional and helpful. They keep you informed and give a great service, providing advice if you need it and making everything go as quickly and smoothly as possible....
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Comment on agent fees
Very competitive.
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“Agent reluctant to give an appointment for viewing after 4.30; calling 5 ......”

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May 24,2016
Minithumbdown
By: 'Emily'
May 24,2016
2 people found
this helpful
Agent reluctant to give an appointment for viewing after 4.30; calling 5 minutes our appointment to know where we are. Doesn't know the property she is selling. Communication was very very poor. AVOID!!!...
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“Besley Hill have found tenants for me, drawn up the ......”

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Mar 28,2016
Minithumbup
By: 'Nicky'
Mar 28,2016
0 people found
this helpful
Besley Hill have found tenants for me, drawn up the agreements and handed out the keys etc. I've found them very helpful and efficient. They've always found me good tenants. Their fees are very reasonable for the service that they provide....
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Comment on agent fees
Very reasonable.
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“This company cannot be trusted. We were not told about ......”

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Mar 24,2016
Minithumbdown
By: 'mamashome'
Mar 24,2016
2 people found
this helpful
This company cannot be trusted. We were not told about other interested buyers. They kept leading one of the buyers that contacted us. They weren't interested in trying to do the best for us. Avoid....
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Was this helpful? Yes
By: Noel Offer - Director
Mar 15, 2017
View all comments (1)
We do not recognise this complaint? We have never intentionally upset anyone and we have an impeccable record with all of our buyers and sellers. If the person who wrote this would like to get in touch we will rectify this situation for them. Best wishes Besley Hill Kingswood. ...

“ABSOLUTELY TERRIBLE SERVICE - avoid them if possible. I have ......”

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Oct 19,2015
Minithumbdown
By: 'Tenant'
Oct 19,2015
0 people found
this helpful
ABSOLUTELY TERRIBLE SERVICE - avoid them if possible. I have never received such an appalling service in my life from start to finish of our tenancy - not one time were we called to update us even when they received our references back and we ...
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“I called Besley Hill looking to rent a property for ......”

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Aug 28,2014
Minithumbdown
By: 'Mike'
Aug 28,2014
0 people found
this helpful
I called Besley Hill looking to rent a property for when I begin working at Bristol University. My situation is that I'm a PhD student beginning studies this year. Postgraduate researchers, especially at PhD level, align more closely with the professional market as we work 9 ...
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What agent could do to change your mind?
Been less rude, listened to what I had to say, been more understanding that not everyone associated with the university is the same, had a number or email to which I can complain: it's more then possible this was one rude employee but they made no effort to help me find that out.
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“House was sold relativly quickly. However, communication was very poor, ......”

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Jun 30,2014
Minithumbdown
By: 'Bristol'
Jun 30,2014
2 people found
this helpful
House was sold relativly quickly. However, communication was very poor, left messages which were not returned. When there was a problem with completion day as they had not confirmed the buyers mortgage they were not at all helpful and quite agressive in their dealings with ...
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What agent could do to change your mind?
Answered messages left quickly and not expect us to keep phoning them. Realise the the seller is thier client and paying their fee so make sure that the mortgage set up by the buyer is Use thier experence properly on completion day and not be agressive to the seller.
Attached Filesnbsp;
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“Dreadful service. Very Poor communication. Actually they did not successfully ......”

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Mar 27,2014
Minithumbdown
By: 'claire'
Mar 27,2014
0 people found
this helpful
Dreadful service. Very Poor communication. Actually they did not successfully sell my property, between May and November 2012, Sales fell through repeatedly as my Besley Hill representative put forward unsuitable potential purchasers. This was apparently done without financial verification, as one buyer was unable to secure ...
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What agent could do to change your mind?
Decent communication, regular updates and returning customer's call Vetting of potential purchasers to ensure financial viability Responsive manager- following up customer concerns and complaints Also switching staff when necessary- our rep had an accident on a viewing at the house - she pulled off the knocker on the letter box when trying to slam the door- which led to nasty injuries. She hated visiting the house after that- and it was obvious .... not only to me but to prospective buyers. Her attitude to the house was obvious when she told me I should accept a (low) offer, as "it will be horrible coming up here for viewings over the winter"... so it's no surprise she didn't sell this house!
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“The things I was most impressed abut the service I ......”

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Sep 29,2012
Minithumbup
Andrew
By: 'Hayley'
Sep 29,2012
0 people found
this helpful
The things I was most impressed abut the service I was given when selling my home :- All members of staff I spoke to on the phone seemed well informed, and knew who I was when I called, which left me with the impression that ...
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“I sold my property and purchased a property from besley ......”

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Sep 27,2012
Minithumbup
By: 'mrs'
Sep 27,2012
0 people found
this helpful
I sold my property and purchased a property from besley hill and I found them very pro active in protecting the sale and communicating with all parties effectively. They sold my property with the first viewing and Andrew went that extra mile on a bank ...
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“Andrew was very helpful through out the difficult purchase of ......”

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Sep 12,2012
Minithumbup
Andrew
By: 'Malcolm'
Sep 12,2012
0 people found
this helpful
Andrew was very helpful through out the difficult purchase of our porperty in which Besley Hill were marketing. WE would recommend them and use them in the future if we do decide to sell....
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“Having seen the house, viewed and had the offer accepted ......”

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Sep 11,2012
Minithumbup
Andy
By: 'Sarah'
Sep 11,2012
0 people found
this helpful
Having seen the house, viewed and had the offer accepted within 1 hour, we found Andy very professional and very approachable. We viewed several house's with Andy and he was always on time and we never felt rushed. The purchase took longer than we thought but ...
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“Very helpful service. Nothing was to much trouble, kept me ......”

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Sep 11,2012
Minithumbup
Andrew
By: 'David'
Sep 11,2012
0 people found
this helpful
Very helpful service. Nothing was to much trouble, kept me updated with every stage of purchase. Can even recommend surveyors & financial services. A complete one stop shop service,Highly recommended....
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“I actually sold and bought property through Andy How at ......”

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Sep 10,2012
Minithumbup
Andy
By: 'Nicky'
Sep 10,2012
0 people found
this helpful
I actually sold and bought property through Andy How at the Thornbury branch and I would highly recommend him and all of his collegues that I dealt with in both instances. They were friendly, efficient, communicative, professional and polite at all times....
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“Andy was fantastic. Our seller was a little difficult and ......”

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Sep 09,2012
Minithumbup
Andy
By: 'Sharon'
Sep 09,2012
0 people found
this helpful
Andy was fantastic. Our seller was a little difficult and Andy handled the situation wonderfully. He was polite, informative and motivated, and always willing to solve a problem. We had a time pressure with our buyer. Andy's attention to the situation was wonderful. We have ...
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“I used several agents to value my home including Besley ......”

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Aug 15,2012
Minithumbup
Andrew
By: 'Mr'
Aug 15,2012
1 people found
this helpful
I used several agents to value my home including Besley Hill at Thornbury (Andrew How). From this point I knew I would be happy with them as my agent. Andrew was friendly personable, very caring and had a good sense of humor. The sale was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Besley Hill Estate Agents

Regional Awards won by Besley Hill Estate Agents

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