Portsmouth, PO2
5/5, 371 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

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2024 allAgents People Awards


Opening Hours
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £23,000 £24,250,000
Lettings 100% 95% £500 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 28 3 147 1 99 2 71 6
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“I can't fault the service provided by Luke. H......”

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Sep 11,2023
Minithumbup
Luke
By: 'Victoria'
Sep 11,2023
0 people found
this helpful
I can't fault the service provided by Luke. He made the whole process of getting a mortgage easy and stress free. Would highly recommend!...
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“Luke has been a massive surprise at how the w......”

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Sep 08,2023
Minithumbup
Luke
By: 'Ethan'
Sep 08,2023
0 people found
this helpful
Luke has been a massive surprise at how the whole system works. I've had way more support and advice than I thought would happen and he has been very dedicated to helping me get the best possible deal. Thank you....
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“Stress-free and efficient service...”

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Aug 26,2023
Minithumbup
Luke
By: 'Cheryl Williams'
Aug 26,2023
0 people found
this helpful
Luke has made obtaining a mortgage far more stress free than I ever imagined. His financial advice has been invaluable at this time of high interest rates and cost of living crisis. He is quick to respond to questions and explains everything clearly. Exactly what ...
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“What an excellent service...”

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Aug 24,2023
Minithumbup
Luke
By: 'Pete Farndell'
Aug 24,2023
0 people found
this helpful
I thoroughly recommend Luke McNally, as he took away all the stress from sorting a remortgage. We have a complex case, as some of our work is classed as 'seasonal', limiting our mortgage options. However, Luke reviewed all available options via Microsoft Teams and showed ...
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“Thank you for helping us buy our new home! Yo......”

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Aug 23,2023
Minithumbup
Lacie
Luke
By: 'Happy Buyer'
Aug 23,2023
0 people found
this helpful
Thank you for helping us buy our new home! You have been really helpful! Thanks for everything, Lacie & everyone else! :)...
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“Lovely people, very professional. They are ve......”

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Aug 22,2023
Minithumbup
By: 'Woon'
Aug 22,2023
0 people found
this helpful
Lovely people, very professional. They are very helpful when we try to make an application....
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“Luke was amazing throughout the whole process......”

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Aug 20,2023
Minithumbup
Luke
By: 'Chloe'
Aug 20,2023
0 people found
this helpful
Luke was amazing throughout the whole process, replied to emails super quickly and explained everything in detail so we understood. I would recommend Luke to anyone - thanks again Luke!...
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“Professional and considerate team...”

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Aug 18,2023
Minithumbup
Lee
By: 'James'
Aug 18,2023
0 people found
this helpful
Lee and his team were very professional throughout the process and we never felt pressured or rushed, compared to other estate agents. I trusted that they would represent us honestly and we have been very pleased with their service. They were extremely considerate of the ...
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“Bernards were been amazing. very friendly and......”

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Aug 17,2023
Minithumbup
Caiisha
Lacie
By: 'Yusmary'
Aug 17,2023
0 people found
this helpful
Bernards were been amazing. very friendly and professional. Sold my property through them and buying my property through them aswell. Took little bit longer than i expected to sell due to property market, but they were very patient and no pressure. big shout out to ...
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“Luke is simply amazing, very patient and stra......”

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Aug 17,2023
Minithumbup
Luke
By: 'Yusmary'
Aug 17,2023
0 people found
this helpful
Luke is simply amazing, very patient and straight to the point. gave us all the information we need to make the right decision for us. thank you...
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“I have been on the search for quite some time......”

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Aug 15,2023
Minithumbup
Caiisha
Luke
By: 'Bavil'
Aug 15,2023
0 people found
this helpful
I have been on the search for quite some time and finally found somewhere now! I just wanted to say that Caiisha has been really amazing, helped so much and really understood what I wanted and didn't want, would let me know of properties she ...
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“Luke was incredible throughout. Due to our lo......”

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Aug 11,2023
Minithumbup
Luke
By: 'Scott'
Aug 11,2023
0 people found
this helpful
Luke was incredible throughout. Due to our location we had most of our dealings through zoom calls and Luke was able to fit around our busy lifestyle and bent over backwards to accommodate us. He also went above and beyond with chasing for answers to ...
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“Fantastic service from start to finish. From ......”

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Aug 09,2023
Minithumbup
Lee
Ross
By: 'J Harmes'
Aug 09,2023
0 people found
this helpful
Fantastic service from start to finish. From the initial valuation appointment with Lee the process was made very easy for us. Clear and concise communication from all staff through out the process made the process completely stress free. Would not hesitate to recommend Bernards....
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“Honest and always keeping us up to date. Love......”

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Aug 08,2023
Minithumbup
Lee
By: 'No'
Aug 08,2023
0 people found
this helpful
Honest and always keeping us up to date. Lovely, friendly team...
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“Can't fault Bernard's in North End.Fantastic team. The whole......”

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Aug 08,2023
Minithumbup
Lacie
Lee
By: 'J Burton'
Aug 08,2023
0 people found
this helpful
Can't fault Bernard's in North End. The whole team have been fantastic throughout. From the initial meeting and valuation, photos and viewings. We are not normally that keen on estate agents, sorry! However, the team at Bernards have been excellent. They have a professional but ...
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“Cai and the entire team at Bernards did a fan......”

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Aug 05,2023
Minithumbup
Lee
Caiisha
By: 'Paul'
Aug 05,2023
0 people found
this helpful
Cai and the entire team at Bernards did a fantastic job throughout the process. They really understood the sort of property we were after. They were excellent communicators throughout and we would highly recommend them to anyone looking to buy!...
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“Luke was really helpful throughout the proces......”

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Aug 04,2023
Minithumbup
Luke
By: 'Happy Buyer'
Aug 04,2023
0 people found
this helpful
Luke was really helpful throughout the process and everything happened in due time when it was supposed to happen. We are both grateful for the excellent service received, that is worth 5 stars. Thank you, Luke!...
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“Thank you Bernards - North End!I would like......”

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Aug 04,2023
Minithumbup
Lacie
By: 'Ollie Kincart'
Aug 04,2023
0 people found
this helpful
Thank you Bernards - North End! I would like to thank the team at Bernards for helping me to secure my first ever home. Special thanks to Lacie, Diamie, and Luke. A particular mention to Lacie Bray, who was absolutely fantastic throughout the entire process. ...
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“Joshua and Lucky in Portsmouth were great thr......”

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Aug 03,2023
Minithumbup
Ross
Josh
By: 'Joe Puddick'
Aug 03,2023
0 people found
this helpful
Joshua and Lucky in Portsmouth were great throughout our process in finding tenants, they were quick to respond to emails and the work they had to do, making it stress free for us. I have had good experiences with Bernards each time I dealt with ...
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“Very supportive throughout the process. Our a......”

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Aug 03,2023
Minithumbup
Josh
By: 'Akosua'
Aug 03,2023
0 people found
this helpful
Very supportive throughout the process. Our amazing experience with Josh....
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“Very supportive all through the process. Our ......”

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Aug 03,2023
Minithumbup
Josh
By: 'Samue'
Aug 03,2023
0 people found
this helpful
Very supportive all through the process. Our amazing experience, grateful....
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“Ross has been really great with helping us wi......”

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Aug 02,2023
Minithumbup
Ross
By: 'Mr Patel'
Aug 02,2023
0 people found
this helpful
Ross has been really great with helping us with purchase of property and subsequently renting it out in an efficient manner. He is a great communicator and helped us through out all process. Great asset to the agency...
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“Ross has been really great with helping us wi......”

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Aug 02,2023
Minithumbup
Ross
By: 'Mr Patel'
Aug 02,2023
0 people found
this helpful
Ross has been really great with helping us with purchase of property and subsequently renting it out in an efficient manner. He is a great communicator and helped us through out all process. Great asset to the agency...
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“Fantastic team of people...”

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Aug 02,2023
Minithumbup
Lacie
Lee
By: 'Cheryl'
Aug 02,2023
0 people found
this helpful
I have never sold a property before so everything is new to me. From the very start the staff at Bernard’s were very friendly and helpful. Lee was great and valued my property as it deserved and done his research unlike some other agents ...
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“Property sale...”

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Aug 01,2023
Minithumbup
Ross
By: 'Joe Madgwick'
Aug 01,2023
0 people found
this helpful
Ross was excellent and very efficient in organising viewings, explained the auction process which was new to me very clearly and happy to help with any questions that arose...
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“Excellent diligence on my mortgage. Luke and ......”

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Jul 27,2023
Minithumbup
Luke
By: 'Pablo'
Jul 27,2023
0 people found
this helpful
Excellent diligence on my mortgage. Luke and his team have answered really efficiently to all its requirements toping it all with a nice welcoming environment. So really pleased with the process and the final result. Wouldn't hesitate to recommend them to anyone. In other words: ...
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“Mortgage advisor...”

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Jul 25,2023
Minithumbup
Luke
By: 'Oliver Dymott'
Jul 25,2023
0 people found
this helpful
Luke the mortgage advisor was very helpful! Always made time for me. Cant fault his service....
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“The Mortgage Warrior!!! Outstanding!...”

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Jul 25,2023
Minithumbup
Luke
By: 'Paul'
Jul 25,2023
0 people found
this helpful
I cannot thank Luke enough for his help from start to finish. With current market conditions the banks are making approvals incredibly difficult, Luke stuck with it and this week the mortgage was offered!! I would recommend Luke to anyone looking for a mortgage. Very ...
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“Clear explanation of options...”

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Jul 25,2023
Minithumbup
Luke
Lee
By: 'Ana'
Jul 25,2023
0 people found
this helpful
I am happy to have met with Luke and have everything related to purchasing a property be explained to me based on my needs and possibilities. It felt like, good or bad, I am explained all the options. All the paperwork was done very quickly. ...
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“Excellent from start to finish…a speedy process. Thank you....”

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Jul 24,2023
Minithumbup
By: 'Fran'
Jul 24,2023
1 people found
this helpful
Lee at Bernards was excellent. He guided us well in the whole process and was reassuring. Bernards were very efficient and communicated with us very well....
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Ross
(36)
Staff picture Lacie
Staff picture Matthew
(33)
Staff picture Lee
Staff picture Daniel Byrne
(18)
Staff picture Natalie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Bernards Estate Agents, Portsmouth PO2 9AA



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Bernards Estate Agents

Branch - Portsmouth, PO2