Waterlooville, PO7
4.9/5, 98 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Opening Hours
Address

Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £146,000 £3,216,000
Lettings 100% 93% £650 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 7 2 61 0 20 0 1 0
Areas covered
  • PO6
  • PO7
  • PO8
  • PO9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA Move With Us
Latest Properties
Images & Videos

“**Rent at your peril**...”

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Sep 21,2020
Minithumbdown
By: 'Ruby Kirton-Vaughan'
Sep 21,2020
0 people found
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The day of moving in (Saturday) I arrived at the property, the front door would not open despite multiple attempts, the agents were informed straight away and yet they refused to do anything until Monday. This resulted in me having to take all of my ...
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“Hard working team...”

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Jul 02,2020
Minithumbup
Thomas
Chris
By: 'James Hardwick'
Jul 02,2020
0 people found
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Really friendly, professional team. Dedicated to helping us achieve our goals. Always happy to answer any questions and provide assistance where necessary...
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“The guys at Bernard’s were really helpful and......”

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Feb 17,2020
Minithumbup
Martin
By: 'Harry Attwood'
Feb 17,2020
0 people found
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The guys at Bernard’s were really helpful and accommodating during a pretty unfortunate circumstance for me. They were very respectful and took on all the communication on our behalf and made the selling process very stress free and as quick and easy as possible....
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“Very helpful with our sale a few hurdles alon......”

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Feb 16,2020
Minithumbup
Chris
Martin
By: 'Tina Davis'
Feb 16,2020
0 people found
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Very helpful with our sale a few hurdles along the way but were sorted out very helpful always st the end of the phone...
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“I couldn’t be more grateful...”

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Feb 08,2020
Minithumbup
Martin
Chris
By: 'Jessica Mihell'
Feb 08,2020
0 people found
this helpful
I can’t explain how grateful I am to the whole team at Bernards for all of their help. As a first time buyer, purchasing my first house was an extremely confusing and stressful period but Chris, Tom and all the rest of the team ...
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“Bought and sold through Bernards. Nice and ea......”

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Feb 07,2020
Minithumbup
Daniel Byrne
By: 'Kent Pryer'
Feb 07,2020
0 people found
this helpful
Bought and sold through Bernards. Nice and easy to deal and straight forward transaction. Have recommends to friend and family. Thanks Daniel for all your help, he went above and beyond....
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“I can't thank Bernard's and all the staff eno......”

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Jan 27,2020
Minithumbup
Martin
By: 'Margaret Stabb'
Jan 27,2020
0 people found
this helpful
I can't thank Bernard's and all the staff enough for all their help and support during the process of selling my property. Under the circumstances of which I was selling my home I cannot praise the staff enough for their compassion especially Martin. They went ...
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“The Perfect Sale...”

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Nov 25,2019
Minithumbup
Martin
By: 'David Noble'
Nov 25,2019
0 people found
this helpful
Great experience with the guys at Bernards, from first meeting to completion. The online portal for monitoring viewings and getting feedback was a useful feature. Regular updates from the team; always a positive outlook throughout! Property sold in a couple of days, to vendors on ...
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“Fantastic service...”

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Nov 08,2019
Minithumbup
Martin
By: 'Luke simper'
Nov 08,2019
0 people found
this helpful
Fantastic service as a buyer. Kept us updated with calls. When calling they would always chase up solicitors and get back as soon as possible. Martin (and the team behind him) were great to deal with....
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“Quick and helpful...”

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Oct 03,2019
Minithumbup
Kieran
By: 'Kayleigh Jordan'
Oct 03,2019
0 people found
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Been extremely helpful and we're very quick to get back to me regarding any enquiries. Gave me a follow up phone call once I'd moved in to check how I was settling in....
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“First rented property...”

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Oct 03,2019
Minithumbup
Kieran
Martin
By: 'Jonathan Gauld'
Oct 03,2019
0 people found
this helpful
First rented property for myself and girlfriend. All the team were brilliant; very professional and friendly. Since we moved in any queries and questions have been addressed quickly. Would highly recommend!...
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“Great experience with Bernard's, they were ab......”

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Sep 30,2019
Minithumbup
Kieran
Martin
By: 'James Francis'
Sep 30,2019
0 people found
this helpful
Great experience with Bernard's, they were able to keep me informed at all times and no task seemed to much to help a stressful situation go smoothly. Highly recommended, I would not hesitate to use them again if I moved in the future....
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“Sale of House...”

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Sep 04,2019
Minithumbup
Tom
Chris
By: 'Ann Meades'
Sep 04,2019
0 people found
this helpful
We have just used Bernard’s for the sale of our house. They always kept us up to date on viewings and gave us plenty of notice and showed the people round. We had a particularly difficult exchange and Bernard’s were there for us ...
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“Received fantastic service from start to fini......”

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Aug 30,2019
Minithumbup
Thomas
Kieran
By: 'Talor Maines'
Aug 30,2019
1 people found
this helpful
Received fantastic service from start to finish. A potentially very stressful situation was made stress free. Would not hesitate in renting through Bernards again!...
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“Fantastic service...”

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Aug 29,2019
Minithumbup
Tom
Chris
By: 'Robert Atkin'
Aug 29,2019
0 people found
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All the Bernards staff are very helpful, easy to talk to and extremelly knowledgeable of the local area. Overall a fantastic service which i highly recommend. Will certainly use again in the future....
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“Buying & Selling...”

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Aug 26,2019
Minithumbup
Sean
Kieran
By: 'Pete Castle'
Aug 26,2019
0 people found
this helpful
Recently moved using the Bernards team in Waterlooville, well i have to say really impressed with the professionalism and service i received....
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“Seriously - this has been the best experience......”

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Aug 24,2019
Minithumbup
Kieran
By: 'Tom Wheeler'
Aug 24,2019
0 people found
this helpful
Seriously - this has been the best experience of letting a property through an estate agents. Kieran and his team have made the entire process effortless for us at every stage. Highly recommend you use Bernards....
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“Our service from Bernard’s was very good. Par......”

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Aug 24,2019
Minithumbup
Chris
By: 'Stuart aldridge'
Aug 24,2019
0 people found
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Our service from Bernard’s was very good. Particularly Chris Sullivan. While remaining professional at all times he made us feel like a valued customer. Although the solicitor that was recommended was not so good with information....
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“Very Professional - Would Recommend...”

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Aug 23,2019
Minithumbup
Kieran
Martin
By: 'Mitch Nunn'
Aug 23,2019
0 people found
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Bernards have sold a number of properties for me over the years and I find them very professional. Communication through the sales process was excellent and they ensured a good price was achieved. I would certainly recommend....
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“Really impressed with the service and would n......”

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Aug 23,2019
Minithumbup
Sean
Martin
By: 'Costa'
Aug 23,2019
0 people found
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Really impressed with the service and would not hesitate to recommend this professional outfit. They kept me updated on all up & coming properties and i felt they were very accurate with sending me properties that were inline with my requirements....
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“User Friendly...”

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Aug 23,2019
Minithumbup
Sean
Kieran
By: 'Stewart B'
Aug 23,2019
0 people found
this helpful
Appreciate the help with my recent move. The "Bernards Boys" were really good, informative, willing to help and when required stepped up to resolve the problems i encountered....
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“Absolutely amazing estate agents, from start ......”

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Aug 23,2019
Minithumbup
Thomas
Tom
By: 'Lorraine Morse'
Aug 23,2019
0 people found
this helpful
Absolutely amazing estate agents, from start to finish, from taking details and pictures to constant feed back on viewings, all the staff i had contact with were so professional and made me feel i had no worries at all at them selling my house, WOW ...
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“I couldn’t have asked for better help than th......”

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Aug 23,2019
Minithumbup
Kieran
Martin
By: 'Nigel Strutt'
Aug 23,2019
0 people found
this helpful
I couldn’t have asked for better help than that which was given to me by Bernard’s Estate Agents. They kept me updated and made the process as easy as possible....
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“I have used a number of estate agents in the ......”

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Aug 16,2019
Minithumbup
Kieran
Martin
By: 'Ben Williams'
Aug 16,2019
0 people found
this helpful
I have used a number of estate agents in the past which have all been really good, but Bernards no matter what office you deal with are by far a step above the rest. There professionalism and knowledge in the Industry is second to none ...
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“A friendly and helpful estate agents...”

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Aug 01,2019
Minithumbup
Chris
Kieran
By: 'Harjas Singh Shinmar'
Aug 01,2019
0 people found
this helpful
From the outset it was easy to contact Bernards, and they had just the property I needed. The service was easy to use and they were happy for me to call them whenever I needed to ask a question. Overall I am extremely pleased with ...
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Staff picture Daniel Byrne
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Staff picture Matthew
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Staff picture Martin
(50)
Staff picture Chris
(45)
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Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

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Bernards Estate Agents

Branch - Waterlooville, PO7