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    Denise
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    Daniel Byrne
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    Gemma
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    Michael
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Bernards Estate Agents

8 Clarendon Road Southsea, Portsmouth
Hampshire
PO5 2EE

02392 864974

“Met my spec !...”

Dec 20,2018
Minithumbup
Denise
By: 'Sarah'
Dec 20,2018
0 people found
this helpful
Denise listened to my requirements and understood my time constraints for viewing prospective properties . No time was wasted and once my purchase was agreed, she ensured that everyone was kept informed and was empathic about my ghastly buyer ! Kept me informed of progress throughout ....
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Comment on agent fees
Not applicable as I was purchasing only
Was this helpful? Yes

“Highly recommend...”

Dec 20,2018
Minithumbup
Denise
By: 'Agnius'
Dec 20,2018
0 people found
this helpful
Denise was very helpful and informative through out the entire process of buying my first property. Being a first time buyer I had a lot of questions and Denise handled them all without any problems. Experienced and very professional....
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Comment on agent fees
N/A
Was this helpful? Yes

“Denise was....brilliant. She knew which house was right for me when I wasn't sure. I'me in the right house, right location. A total professional....”

Dec 20,2018
Minithumbup
Denise
By: 'Jon Cooper'
Dec 20,2018
0 people found
this helpful
As painless an experience as house buying can be. You encouraged me to view a house I didn't think was right. I was wrong, you were right! The process from offer to sale was very well handled. Thank you Denise! A delight to work with ...
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Comment on agent fees
I bought, not sold so cannot comment.
Was this helpful? Yes

“She stands out from the rest...”

Dec 13,2018
Minithumbup
Denise
By: 'Brian'
Dec 13,2018
0 people found
this helpful
What a refreshing change to have an estate agent that actually does a great job, always kept me informed and was a pleasure to deal with....
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Comment on agent fees
Fees were in line with my expectations.
Was this helpful? Yes

“Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange....”

Dec 11,2018
Minithumbup
Denise
Daniel Byrne
By: 'Nicola Upson'
Dec 11,2018
0 people found
this helpful
Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange. They always returned my emails and calls even if no progress has been made....
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Comment on agent fees
Very reasonable for the service provided.
Was this helpful? Yes

“Friendly and professional...”

Dec 09,2018
Minithumbup
Denise
By: 'Sam'
Dec 09,2018
0 people found
this helpful
Denise was professional and friendly, and made the process of selling our home a lot easier. Really helpful and always answered our queries promptly. Thanks so much Denise for helping us to sell our property!...
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Was this helpful? Yes

“Mr Philip Midgley...”

Dec 03,2018
Minithumbup
Denise
By: 'Phil Midgley'
Dec 03,2018
0 people found
this helpful
Bernard's (Southsea) and in particular Denise Ross were amazing thoughout the buying process for my mothers new home. Constant communication and updates on any developments were most grateful. Thank you Denise for all your hard work. My mother is delighted with her new home and ...
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Comment on agent fees
Good reasonable fees
Was this helpful? Yes

“Brilliant...”

Dec 03,2018
Minithumbup
Denise
By: 'AT'
Dec 03,2018
0 people found
this helpful
Denise was consistently polite and helpful. Loved working with her. After bad experiences with other estate agents in the past, it was refreshing to have a genuine and honest service from Denise at Bernards. Would recommend to anyone!...
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“Exceptionally Professional...”

Dec 03,2018
Minithumbup
Denise
By: 'David'
Dec 03,2018
0 people found
this helpful
Bernards placed my flat on the Market within a couple of days from my instruction to sell. Due to personal reasons the sale had to be negotiated and completed within a critical time frame. Within a couple of days Denise had potential buyers booked in ...
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“Extremely accommodating...”

Sep 19,2018
Minithumbup
By: 'Lauren'
Sep 19,2018
1 people found
this helpful
I am a tenant in Southsea and have found some of the team very helpful and accommodating. They helped me find somewhere to live at very short notice which I really appreciated. I have seen bad reviews but I truly believe if you are nice ...
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Comment on agent fees
very good value for money, cheaper fees than some other agents
Was this helpful? Yes

“Excellent Service...”

Aug 07,2018
Minithumbup
Denise
By: 'Nicola'
Aug 07,2018
0 people found
this helpful
Bernards delivered on service. After having three agents out to value you my house i decided to go with Bernards and once my property went on the market Friday I was inundated with viewings over the following week. I agreed a sale on my property ...
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Comment on agent fees
You get what you pay and it was worth every penny
Was this helpful? Yes

“Do not use - will keep deposit for no warranted reasons...”

Mar 22,2018
Minithumbdown
By: 'Anon'
Mar 22,2018
1 people found
this helpful
No inventory on moving in removed lots of fag ends and weeds and cut grass, internally wouldn't allow me to paint to refresh as last tenants left it patchy, and Hugh cracks and missing plaster before moving but I only moved from flat next door ...
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Comment on agent fees
Expensive
Was this helpful? Yes
Feb 09,2018
Minithumbdown
By: 'Veronica'
Feb 09,2018
2 people found
this helpful
Don't assume a 'holding fee' will hold a rental property for you if you deal with Bernards. Decided on a nice flat yesterday and filled in the paperwork, paid the holding fee and was told the flat was ours. A few hours later we were ...
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Was this helpful? Yes
Feb 01,2018
Minithumbdown
By: 'Youknowwho'
Feb 01,2018
2 people found
this helpful
Having had tennancies with multiple properties this by far was the worst experience i have ever received, from start to finish, the only person who should really get out of that place and go somewhere and make a name of himself was Tom from Waterlooville, ...
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Comment on agent fees
BAD
Was this helpful? Yes
Nov 29,2017
Minithumbup
By: 'VSt'
Nov 29,2017
1 people found
this helpful
Absolutely amazing service, and I do believe that without Bernards, and Leon in particular, this sale would not have gone through. Very friendly and extremely professional service. Thank you!...
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Comment on agent fees
Good and in keeping with other estate agents. Well deserved by the end of the process!
Was this helpful? Yes
Sep 22,2017
Minithumbdown
By: 'Disgusted by Bernards service'
Sep 22,2017
1 people found
this helpful
Absolutely terrible! After having encountered continual problem after problem throughout our 1 year tenancy, they had the cheek to deduct over 60% off of our deposit return with no valid explanation or reason at the end of the year. Absolutely disgusting customer service. Rude and unprofessional!...
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Comment on agent fees
BAD
Was this helpful? Yes
Sep 18,2017
Minithumbup
By: 'B J Roberts'
Sep 18,2017
1 people found
this helpful
Bernards have dealt with letting my property for nearly 20yrs I found them to be very thorough and professional. They also dealt with the sale of the property very efficiently.. I would highly recommend them as a property agent....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2017
Minithumbdown
By: 'Anon'
Sep 05,2017
2 people found
this helpful
I am a student and rented out a house in Fratton with 4 other girls. I was EXTREMELY dissapointed with the customer service at Bernards. They were never available for important maintainance issues nor would they respond to our issues quick enough. Along side that they ...
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Was this helpful? Yes
Jul 31,2017
Minithumbdown
By: 'Lauren'
Jul 31,2017
5 people found
this helpful
I rented a property of Bernards for about 3 years. They weren't very good at coming in and fixing issues we had with the flat. It took them over 5 days to come in and fix our freezer, in which I had to throw away all my ...
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Was this helpful? Yes
Oct 23,2016
Minithumbdown
By: 'Landlord'
Oct 23,2016
5 people found
this helpful
I bought a property from this estate agents. They bullied me into using their mortgage advisor, and told me I couldn't even view the property unless I used them. After it completed they had students signed up for the following academic year, and forgot to ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 23,2016
Minithumbdown
By: 'Notquiteafreeholder'
Jun 23,2016
2 people found
this helpful
Bernards were instructed by a property owner in this block to sell their property. During the course of this they were told that the share of freehold was imminent.And they published this on Rightmove in the property description. They sold the property. Using this ...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 11,2013
Minithumbdown
By: 'Noodles1979'
Dec 11,2013
3 people found
this helpful
We found a property to let from Bernards which was advertised as available now. We agreed to take the property, paid our deposit and were suppose to collect our keys Thursday 28th November. on the Wednesday evening we had a phone call to say the ...
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What agent could do to change your mind?
They could have returned our calls. They could have replied to emails. They could have been honest instead of stringing us along and after all we had been through and they could have given us our deposit back when they said they were going to.
Attached Files
Was this helpful? Yes
Areas covered
  • PO4
  • PO5
  • PO1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
63% customers were satisfied with fees 68% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £405,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 1 6 7 1 5 0 0 2
Staff picture Denise
(11)

Staff picture Daniel Byrne
(2)

Staff picture Gemma
(0)

Staff picture Millie
(0)

Staff picture Michael
(0)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

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Branch - Southsea - Portsmouth, Portsmouth, PO5

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