Southsea - Portsmouth, Southsea, PO5
4.3/5, 72 reviews
81% recommended
93% sales valuation accuracy
96% sales fee satisfaction
83% lettings valuation accuracy
78% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Opening Hours
Address

Bernards Estate Agents
8 Clarendon Road
Southsea
Hampshire
PO5 2EE
02392 864974

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 96% £90,000 £405,000
Lettings 83% 78% £350 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 20 9 14 1 16 2 3 2
Areas covered
  • PO4
  • PO5
  • PO1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

“**Rent at your peril**...”

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Sep 21,2020
Minithumbdown
By: 'Ruby Kirton-Vaughan'
Sep 21,2020
0 people found
this helpful
The day of moving in (Saturday) I arrived at the property, the front door would not open despite multiple attempts, the agents were informed straight away and yet they refused to do anything until Monday. This resulted in me having to take all of my ...
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“Excellent Service selling an HMO...”

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Sep 11,2020
Minithumbup
Tom
By: 'Steve Harris'
Sep 11,2020
1 people found
this helpful
I was really impressed with the service provided by the team at Bernards Southsea as they managed the sale of a student let property. Tom was our main point of contact and from the first meeting he was always totally professional. He gave us clear ...
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“Great team effort Bernards Southsea . Gemma w......”

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Jul 23,2020
Minithumbup
Tom
Gemma
By: 'Stephen O’Neill'
Jul 23,2020
1 people found
this helpful
Great team effort Bernards Southsea . Gemma who dealt quickly with my enquiry, Lucky who showed me around my new flat purchase with great patience. Tom who kept me up to date with all negotiations & updates. Tom and his team should be proud of their thoroughly ...
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“Tom is amazing....”

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Jun 19,2020
Minithumbup
Tom
By: 'Toyah'
Jun 19,2020
1 people found
this helpful
Tom at Bernard’s did a great job of selling our house. Great communication throughout even during covid lockdown, which was really key for us. Thanks for all your help :)...
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“Great Service!...”

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Jun 18,2020
Minithumbup
Tom
By: 'Barnaby Toms'
Jun 18,2020
0 people found
this helpful
Tom @ Bernards was extremely helpful, he made it easy for us to view the property during COVID-19 and kept us up to date with progression with the vendor. Welcoming Estate Agent and would recommend....
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“Bernards Estate Agents for First Time Buyers!...”

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Jun 17,2020
Minithumbup
Tom
Kieran
By: 'Molly'
Jun 17,2020
0 people found
this helpful
As a first time buyer, I was quite nervous about the process of buying a house, but Bernards staff were excellent, timely and put me at ease through all of the stages. They were always willing to answer questions and I cannot thank them enough!...
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“It is a really weird and awful experience for me. Hope there is someone treat this review seriously!!!...”

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Jun 02,2020
Minithumbdown
Gemma
By: 'nicole'
Jun 02,2020
0 people found
this helpful
It is a really weird and awful experience for me. Hope there is someone treat this review seriously!!! And Hope this can help for the future improve. Problem 1. My rental house contract was until 30, May 2020. However, my agency sent me an email that I should ...
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“During these difficult times when it comes to......”

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May 28,2020
Minithumbup
Lucky
Gemma
By: 'Neneth Athuraliya'
May 28,2020
0 people found
this helpful
During these difficult times when it comes to looking for a property for a student. I have had the pleasure of dealing with Lucky Fenton who was very helpful and knowledgeable with her responses and made looking for an place to stay while i attend ...
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“Expensive cleaning fees !! They deduct 456 fr......”

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Apr 21,2020
Minithumbdown
By: 'maybelle'
Apr 21,2020
0 people found
this helpful
Expensive cleaning fees !! They deduct 456 from my deposit for it ! they expect you to do professional deep cleaning and carpet cleaning before you check out if not they will deduct for it from your deposit ! im not aware of it after i check out. Just ...
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“Above and beyond service from Tom and his team in Southsea...”

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Apr 06,2020
Minithumbup
Tom
By: 'Andrew De Lacey'
Apr 06,2020
1 people found
this helpful
Tom and his team at Bernards Southsea gave us fantastic service and we could not have asked for better. They were always easily contactable and ready to assist at a moments notice, keeping us updated every step of the way and chasing up to ensure ...
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“Very pleased with the customer service we rec......”

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Apr 06,2020
Minithumbup
Tom
Kieran
By: 'Paulette Jones'
Apr 06,2020
0 people found
this helpful
Very pleased with the customer service we received during purchasing our property. Tom and the team were very professional and efficient. Many thanks Alex & Paulette Jones...
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“Our lettings agent Gemma was absolutely fanta......”

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Apr 01,2020
Minithumbup
Gemma
By: 'JENNIFER WEST'
Apr 01,2020
0 people found
this helpful
Our lettings agent Gemma was absolutely fantastic. She went out of her way to help us with our move and ensured that everything ran smoothly. Gemma was always avaliable and was consistently professional, helpful and cheerful despite our numerous queries. We would absolutely recommend Bernard's ...
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“Portsmouth letting agent...”

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Feb 13,2020
Minithumbup
Gemma
Lucky
By: 'Barry Shillitoe'
Feb 13,2020
0 people found
this helpful
We have two Portsmouth properties that we have always let through Bernards. Without exception they have found us excellent tenants always within a reasonable period of time. We would certainly recommend this firm to any landlord looking for a letting agent....
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“Survey...”

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Feb 06,2020
Minithumbup
Daniel Byrne
By: 'Clare Kimber'
Feb 06,2020
0 people found
this helpful
Daniel was brilliant. A very professional but down to earth personal service. Would highly recommend to anyone buying, selling or renting....
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“Excellent, staff always available for advice ......”

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Feb 04,2020
Minithumbdown
Robert
By: 'Emma Reid'
Feb 04,2020
0 people found
this helpful
Excellent, staff always available for advice and help. Rob was calm, polite, considered and a real help in the minefield that is house buying. As easy a purchase as it could be, so we are very grateful....
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“Great service and attention to detail chasing......”

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Dec 30,2019
Minithumbup
Tom
Robert
By: 'Martin Kelly'
Dec 30,2019
0 people found
this helpful
Great service and attention to detail chasing up with both solicitors and vendors in order to complete. Gratefully supplied local trade person information too. Excellent thank you to Tom, Rob & Zowie!...
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“When securing my student property, Gemma was ......”

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Dec 07,2019
Minithumbup
Gemma
Tom
By: 'Zach'
Dec 07,2019
0 people found
this helpful
When securing my student property, Gemma was super helpful with all questions I had and helping me find a great property. Not only this but Tom was helpful when dealing with an initial maintenance issue....
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“I appreciate the work done by Lucky she is a......”

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Dec 03,2019
Minithumbup
Lucky
By: 'Ameerah'
Dec 03,2019
0 people found
this helpful
I appreciate the work done by Lucky she is a hardworking and respons quickly and she is a helpful person ....
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“Purchase of flat...”

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Nov 14,2019
Minithumbup
Tom
Zowie
By: 'Andrew MacNaughton'
Nov 14,2019
0 people found
this helpful
All the staff at Bernards were very helpful, keeping us informed of what was happening all the time and always there to answers questions and sort out issues that were holding up the purchase. The welcome box was a lovely touch as well. Thank you ...
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“When it comes to moving into a new property t......”

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Nov 07,2019
Minithumbup
Gemma
Lucky
By: 'Jack Sencherey-Evans'
Nov 07,2019
0 people found
this helpful
When it comes to moving into a new property they have been amazing really help us settle in few minor Issues but all rectified in excellent time super job guys keep it up....
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“A very good service. Very professional and ea......”

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Nov 04,2019
Minithumbup
Tom
Robert
By: 'Lee'
Nov 04,2019
0 people found
this helpful
A very good service. Very professional and easy to deal with. Any problems dealt with promptly and efficiently. Very happy with the service provided....
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“The team at Bernards we’re always friendly an......”

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Nov 04,2019
Minithumbup
Zowie
Tom
By: 'Laura Bennett'
Nov 04,2019
0 people found
this helpful
The team at Bernards we’re always friendly and went out of their way to help us at every stage of the moving process. I would definitely recommend them....
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“Bernards have been managing my property for a......”

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Nov 01,2019
Minithumbup
Lucky
Gemma
By: 'Justin'
Nov 01,2019
0 people found
this helpful
Bernards have been managing my property for a few years now and have always provided an excellent service, dealing with any issues promptly and efficiently. When tenants have left they have found new tenants very quickly. They have really taken a lot of the stress ...
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“Lovely staff and received excellent service. ......”

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Oct 31,2019
Minithumbup
Lucky
By: 'Karenga'
Oct 31,2019
0 people found
this helpful
Lovely staff and received excellent service. I highly recommend Bernards (Southsea). The staff are extremely professional and helpful. Response from the staff is quick....
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“Helpful and informative with quick responses.......”

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Oct 28,2019
Minithumbup
Lucky
Gemma
By: 'Sophie Smith'
Oct 28,2019
0 people found
this helpful
Helpful and informative with quick responses. Very professional. Was a very easy and smooth process to rent the property even with a change of move date....
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“Great overall experience from the moment we w......”

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Oct 25,2019
Minithumbup
Gemma
By: 'Jo C.'
Oct 25,2019
0 people found
this helpful
Great overall experience from the moment we walked into their Southsea office. Especially massive thank you to Gemma who has been always very quick to reply to any query and managed to sort out any issue over the past 2 years....
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“Lucky was very helpful when assisting me with......”

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Oct 25,2019
Minithumbup
Lucky
By: 'Kyle Wesley'
Oct 25,2019
0 people found
this helpful
Lucky was very helpful when assisting me with my problem with my door! Fast and responsive thank you lucky great...
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“Lucky is friendly and can answer any query's ......”

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Oct 24,2019
Minithumbup
Lucky
By: 'Chris Howsley'
Oct 24,2019
0 people found
this helpful
Lucky is friendly and can answer any query's you may have. Quick at replying to emails and is only a phone call away if you need help....
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“Excellent and professional service. Lucky and......”

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Oct 23,2019
Minithumbup
Lucky
By: 'Sarah Haynes'
Oct 23,2019
0 people found
this helpful
Excellent and professional service. Lucky and Millie have been great throughout the entire process. Any issues always quickly resolved. Thank you so much....
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Staff picture Daniel Byrne
(10)
Staff picture Matthew
(4)
Staff picture Lucky
(13)
Staff picture Kieran
Staff picture Tom
(42)
Staff picture Gemma
(16)
No image available Claudia
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:37 AM 22/11/2018 by Ashleigh Adams

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Bernards Estate Agents

Branch - Southsea - Portsmouth, Southsea, PO5