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Bernards Estate Agents Ltd

8 Clarendon Road Southsea, Portsmouth
Hampshire
PO5 2EE

02392 864974
Sep 22,2017
Minithumbdown
By: 'Disgusted by Bernards service'
Sep 22,2017
0 people found
this helpful
Absolutely terrible! After having encountered continual problem after problem throughout our 1 year tenancy, they had the cheek to deduct over 60% off of our deposit return with no valid explanation or reason at the end of the year. Absolutely disgusting customer service. Rude and unprofessional!...
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Comment on agent fees
BAD
Was this helpful? Yes
Sep 18,2017
Minithumbup
By: 'B J Roberts'
Sep 18,2017
0 people found
this helpful
Bernards have dealt with letting my property for nearly 20yrs I found them to be very thorough and professional. They also dealt with the sale of the property very efficiently.. I would highly recommend them as a property agent....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2017
Minithumbdown
Neil
By: 'Anon'
Sep 05,2017
0 people found
this helpful
I am a student and rented out a house in Fratton with 4 other girls. I was EXTREMELY dissapointed with the customer service at Bernards. They were never available for important maintainance issues nor would they respond to our issues quick enough. Along side that they had the cheek to take £40 off each of our deposits leaving them with £200 of our money for things we had not done e.g a missing mirror and chair (which were already absent before we even rented the property out) if you...
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Jul 31,2017
Minithumbdown
By: 'Lauren'
Jul 31,2017
2 people found
this helpful
I rented a property of Bernards for about 3 years. They weren't very good at coming in and fixing issues we had with the flat. It took them over 5 days to come in and fix our freezer, in which I had to throw away all my food. At the end of the lease they tried to charge us a ridiculous amount to clean the flat even though we hired a professional cleaner in. The also tried to charge us £100 for removal of a mop and bucket and for 2 spotlights. They are a rip off and try take any money they ...
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Oct 23,2016
Minithumbdown
Neil
By: 'Landlord'
Oct 23,2016
4 people found
this helpful
I bought a property from this estate agents. They bullied me into using their mortgage advisor, and told me I couldn't even view the property unless I used them. After it completed they had students signed up for the following academic year, and forgot to tell me they are going to try and charge me a £2000 finders fee. Needless to say I felt their tactics are very bullish, illegal, and they are just out to make as much money as possible. It's a shame as Iv used very reputable agents in the...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 23,2016
Minithumbdown
By: 'Notquiteafreeholder'
Jun 23,2016
2 people found
this helpful
Bernards were instructed by a property owner in this block to sell their property. During the course of this they were told that the share of freehold was imminent.And they published this on Rightmove in the property description. They sold the property. Using this information about the freehold they have put in an offer for the freehold to the current freeholder....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 11,2013
Minithumbdown
By: 'Noodles1979'
Dec 11,2013
2 people found
this helpful
We found a property to let from Bernards which was advertised as available now. We agreed to take the property, paid our deposit and were suppose to collect our keys Thursday 28th November. on the Wednesday evening we had a phone call to say the move was off. As you can imagine we had arranged removal vehicles, mail re-direction, our whole house was in boxes and there was a tenant moving into our property we currently rent. Their excuse was something to do with the solicitor of the house own...
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What agent could do to change your mind?
They could have returned our calls. They could have replied to emails. They could have been honest instead of stringing us along and after all we had been through and they could have given us our deposit back when they said they were going to.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £240,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0



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