Portsmouth, PO2
4.9/5, 90 reviews
98% recommended
96% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
https://bernardsestates.co.uk

Opening Hours
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 9269 6811

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £27,500 £1,600,000
Lettings 100% 91% £500 £1,225
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 15 2 46 0 18 0 1 0
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“No after sales service. When they have to pay......”

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Sep 22,2020
Minithumbdown
By: 'Nicolas MARTIN PREVOST'
Sep 22,2020
0 people found
this helpful
No after sales service. When they have to pay for something, nothing is done. I am still waiting for my shower to be fixed (8 weeks now) but they could not care less. No notice for viewing, they just come in your room without noticing you ...
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“Great customer service...”

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Aug 29,2020
Minithumbup
Charlie
Sean
By: 'Fern Yeates'
Aug 29,2020
0 people found
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Great customer service from Charlie and Sean. They were helpful throughout the whole process . Resold our property quickly even after the first sale fell through....
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“Against the odds...”

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Aug 29,2020
Minithumbup
Charlie
By: 'Leonie Oliver'
Aug 29,2020
0 people found
this helpful
Selling and buying a house is stressful enough at anytime of the year, however being pregnant and then having my other half deployed in the Royal Navy and then going into lockdown has got to be the worst timing ever. By the time completion and ...
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“I would not hesitate to recommend Sean and Ch......”

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Aug 28,2020
Minithumbup
Sean
Charlie
By: 'Kerry'
Aug 28,2020
0 people found
this helpful
I would not hesitate to recommend Sean and Charlie from Bernards, North End for selling your house/flat. They are friendly and professional and made every effort to make the process simple and stress free, would 100% use them again!...
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“Efficient and proactive...”

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Aug 24,2020
Minithumbup
By: 'Patricia Laarberg'
Aug 24,2020
0 people found
this helpful
This rating specifically relates to Samantha Chewter with whom I dealt with when finding a new tenant. Sam was proactive from the beginning and indeed managed to increase the rental significantly from previous years. Sam also always responded quickly to any queries I had and ...
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“Charlie and Sean have been extremely helpful ......”

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Aug 19,2020
Minithumbup
Charlie
Sean
By: 'Kat Woodhead'
Aug 19,2020
0 people found
this helpful
Charlie and Sean have been extremely helpful and supportive during the process of selling my house. Especially during these very strange times with coronavirus. They’ve been informative and answered any questions I had and have always been very friendly and approachable...
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“Outstanding people and service!...”

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Aug 07,2020
Minithumbup
Sean
Zowie
By: 'Anna Thomas'
Aug 07,2020
0 people found
this helpful
What can be a very daunting experience; Sean and Bernards have done a phenomenal job at selling our house and helping us achieve a forever home - all within a very short time frame and desirable outcome! The process has been made easy, stress free ...
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“We're in the process of buying our first hous......”

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Aug 05,2020
Minithumbup
Sean
By: 'Nina K'
Aug 05,2020
0 people found
this helpful
We're in the process of buying our first house with Bernards, we are supported by Sean. Sean has gone out of his way to accommodate our requests and is always available to us via Whatsapp. We have been very impressed with the sercive we've had ...
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“From start to finish, every person we have de......”

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Jul 29,2020
Minithumbup
Sean
By: 'Lauren Coles'
Jul 29,2020
0 people found
this helpful
From start to finish, every person we have dealt with has been kind, professional and proactive. They have really made our first home purchase a smooth journey their end and have always wanted to help however they can in the process! Thank you to Sean ...
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“After a not so great experience with another ......”

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Jul 18,2020
Minithumbup
Charlie
By: 'Paige Farbrace'
Jul 18,2020
0 people found
this helpful
After a not so great experience with another agent, Bernards restored our faith. Very efficient and on the ball with viewings and sales chasing. Staff very down to earth and very happy to help in all scenarios!...
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“We found Charlie and his excellent team reall......”

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Jul 18,2020
Minithumbup
Charlie
Sean
By: 'Michael Peter Cain'
Jul 18,2020
0 people found
this helpful
We found Charlie and his excellent team really supportive, compared to another estate agent we used four years ago they were too good to be true not to mention any names , no fake information no tricky staff it's the difference between heaven and hell , thank ...
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“Considering the current climate I have been s......”

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Jul 13,2020
Minithumbup
Zowie
Charlie
By: 'Charlotte Hall'
Jul 13,2020
0 people found
this helpful
Considering the current climate I have been satisfied with the service from Bernards. The lady who showed our house Zowie was incredible, kept me up to date at all times and sold our house on her first viewing for the asking price. Really impressed with ...
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“5 stars!...”

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Jul 03,2020
Minithumbup
Charlie
By: 'Adam Fryatt'
Jul 03,2020
0 people found
this helpful
We had Charlie oversee the purchase of our house and he did a stellar job. He was always super helpful when we needed him and went above and beyond what was expected on many occasions. Would highly recommend him and Bernards as a whole....
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“Good service...”

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Jul 02,2020
Minithumbup
Sean
By: 'Jo McPherson'
Jul 02,2020
0 people found
this helpful
Sean was very quick in responding. He was thorough in his valuation and prompt in sending me the report. Very good service....
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“Easiest and fastest experience in my lifetime for renting a property....”

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Jul 02,2020
Minithumbup
By: 'Szymon Dabrowski'
Jul 02,2020
0 people found
this helpful
The Bernards North End team made my experience feel like I was just simply buying a new TV in a store. I was able to arrange a viewing to the property I was interested in on the day I found it and, during the viewing, ...
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“Our first contact was during Covid-19 lockdow......”

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Jun 25,2020
Minithumbup
Sean
Charlie
By: 'Tanya Best'
Jun 25,2020
0 people found
this helpful
Our first contact was during Covid-19 lockdown where the guys were working from home. Charlie contacted us and we completed our valuation online. He was professional, kind and helpful throughout. When we put the house on the market my contact was mainly with Sean who ...
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“Excellent team at Bernards...”

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Jun 25,2020
Minithumbup
Sean
Charlie
By: 'Sarah Jones'
Jun 25,2020
0 people found
this helpful
The team at Bernards have provided us with excellent service from marketing our house to assisting to the point of exchange. They are extremely communicative and keeping you up to date with any developments big or small, and very good at getting people through the ...
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“Professional, friendly and helpful...”

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Jun 22,2020
Minithumbup
Charlie
By: 'Dan Belstone'
Jun 22,2020
0 people found
this helpful
Very friendly, professional and helpful; guided me fully through all aspects of renting. Any issues or questions I had were solved quickly...
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“Bernards House Selling Review...”

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Jun 10,2020
Minithumbup
Charlie
Sean
By: 'Robert Huston'
Jun 10,2020
0 people found
this helpful
Bernards have always had a solid reputation for service and integrity and I was very happy to sign with them when I decided to place my house on the market. The staff in the North End branch have a real togetherness and a genuine enthusiasm ...
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“Charlie's performance was outstanding conside......”

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Jun 08,2020
Minithumbup
Charlie
Sean
By: 'Anthony Glennane'
Jun 08,2020
0 people found
this helpful
Charlie's performance was outstanding considering the unprecedented circumstances caused by the Covid 19 pandemic.... He managed and completed the transaction overcoming repeated difficulties with endless enthusiasm and flexibility, often working outside of normal office hours to achieve the sale, offering assistance at every opportunity. He was ...
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“We have recently just brought our first home ......”

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May 27,2020
Minithumbup
Charlie
Sean
By: 'Kirsty Merrick'
May 27,2020
0 people found
this helpful
We have recently just brought our first home so this process from was new to us from start to finish. Charlie & the team were great! Made the move very smooth for us. Effective communication throughout even with Coronavirus making things 'slightly' more difficult. Thanks again, ...
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“Have had all the team been of help to me. I ......”

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May 01,2020
Minithumbup
Sean
By: 'Rosemary Hounsell'
May 01,2020
0 people found
this helpful
Have had all the team been of help to me. I thank them all for the advice and hard work they have done for me in the past year. They have become more as friends then estate agents....
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“Great property agents for houses in Portsmouth...”

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Mar 16,2020
Minithumbup
Sean
By: 'Freya'
Mar 16,2020
0 people found
this helpful
Sean Wren was very helpful and friendly, had a lot of experience in the industry and gave useful advice. Wouldn't hesitate to use these agents again. Many thanks...
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“From the first day Sean came to value my hous......”

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Mar 04,2020
Minithumbup
Sean
Charlie
By: 'Patricia Hopkins'
Mar 04,2020
0 people found
this helpful
From the first day Sean came to value my house right through to exchange, everything has gone smoothly & everyone very helpful, always kept up to date with proceedings. You all made a stressful time more bearable for me as this is the first time I ...
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By: Sean Wren
Mar 04, 2020
View all comments (1)
Thank you for your kind words Trish - i am pleased you selected us as your agency, and we wish you every success and lots of happiness in your new home. Sean ...

“Absolutely fantastic service. The staff were......”

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Feb 17,2020
Minithumbup
Charlie
By: 'Jenny Rookyard'
Feb 17,2020
0 people found
this helpful
Absolutely fantastic service. The staff were always available to help. Charlie was exceptional, professional calm and friendly at all times. Sold our house for us in a matter of weeks. Nothing was too much trouble for Charlie, Lee and the staff at Bernards. We highly ...
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“Sam Chewter gets 5 stars. kept me updated dai......”

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Feb 05,2020
Minithumbup
By: 'Phil BARRON'
Feb 05,2020
1 people found
this helpful
Sam Chewter gets 5 stars. kept me updated daily on viewings of my rental property. took a while to rent due to the xmas break. Can not fault the North End team. Will use them again , very competitive on the price....
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“Brilliant service, agents were very nice and ......”

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Feb 01,2020
Minithumbup
By: 'Cherish Magri'
Feb 01,2020
0 people found
this helpful
Brilliant service, agents were very nice and friendly especially Samantha Chewter who was very friendly and welcoming. Sheshowed us the property and help us with all the referencing. Very happy tenants :)...
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“Matthew was extremely helpful with viewings a......”

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Jan 30,2020
Minithumbup
Matthew
By: 'Emma Janowicz'
Jan 30,2020
0 people found
this helpful
Matthew was extremely helpful with viewings and our subsequent purchase. The office were easy to get hold of a prompt getting back to us....
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“At every step of renting our property out to ......”

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Jan 20,2020
Minithumbup
Jasmine
Charlie
By: 'Christin richard'
Jan 20,2020
0 people found
this helpful
At every step of renting our property out to going through the process of selling it felt like a personal approach from the team at Bernard's, all and any issues were proactively resolved without chasing and the sale of our house was the smoothest process ...
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Staff picture Sean
Staff picture Daniel Byrne
(10)
Staff picture Matthew
(4)
Staff picture Zowie
(6)
Staff picture Charlie
(58)
Staff picture Jasmine
(16)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

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Bernards Estate Agents

Branch - Portsmouth, PO2