Portsmouth, PO2
4.9/5, 104 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £27,500 £1,600,000
Lettings 100% 93% £500 £1,225
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 17 2 50 0 21 0 3 1
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“Great service would highly recommend. Martin......”

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Jun 13,2021
Minithumbup
Martin
By: 'Matthijs'
Jun 13,2021
0 people found
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Great service would highly recommend. Martin was brilliant at keeping our purchase on track as other parts of the chain started to collapse....
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“Harvey met us at will now be our future home ......”

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Jun 08,2021
Minithumbup
Harvey
By: 'Natasha'
Jun 08,2021
0 people found
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Harvey met us at will now be our future home & made the experience so much fun & memorable From the minute we arrived he made me & my family feel relaxed, we were able to view the property & take everything in at our own pace He was ...
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“Had a great experience using Lily, she was ve......”

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Jun 04,2021
Minithumbup
Lily
By: 'Mark D'
Jun 04,2021
0 people found
this helpful
Had a great experience using Lily, she was very helpful and attentive and her knowledge of the property's we viewed was second to none which proved great when picking our home! Nothing was ever too much for her and she was always happy and willing ...
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“Lily from Portsmouth is Very helpful and extr......”

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Jun 04,2021
Minithumbup
Lily
By: 'Kyle'
Jun 04,2021
0 people found
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Lily from Portsmouth is Very helpful and extremely polite also goes above and beyond to help and makes things easy...
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“Lily did an amazing job for me during a very ......”

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Jun 04,2021
Minithumbup
Lily
By: 'Sheena'
Jun 04,2021
0 people found
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Lily did an amazing job for me during a very difficult time. She was attentive and knowledgeable as well as very sensitive to the circumstances. A credit to the company...
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“Brilliant service from start to finish. Danie......”

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May 27,2021
Minithumbup
Danielle
By: 'john'
May 27,2021
0 people found
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Brilliant service from start to finish. Danielle was so helpful and very professional I would highly recommend to everyone. Thank you....
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“Bernards were amazing from start to finish. Danielle was very ......”

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May 27,2021
Minithumbup
Danielle
By: 'Charlene'
May 27,2021
0 people found
this helpful
Bernards were amazing from start to finish. Danielle was very friendly and professional. She was very knowledgeable about the properties I viewed and made me feel very at ease. I can’t recommend them enough, they have been by far the best estate agent I’...
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“Amazing service by bernards would highly reco......”

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May 27,2021
Minithumbup
Danielle
By: 'Sadie'
May 27,2021
0 people found
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Amazing service by bernards would highly recommend this company when selling or buying a property, Danielle who supported us through our house sell was amazing,...
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“Lovely and chatty..........”

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May 27,2021
Minithumbup
Danielle
By: 'Charlotte'
May 27,2021
0 people found
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Lovely and chatty, very comfortable and confident with my sale with Danie. Highly recommend to all looking into buying or selling ?...
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“Danielle was professional and provided a qual......”

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May 27,2021
Minithumbup
Danielle
By: 'Megan'
May 27,2021
0 people found
this helpful
Danielle was professional and provided a quality service when it came to selling our home. We were kept up to date as and when things had changed. Ideal for a smooth house sale....
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“Quick service, friendly people. The whole pr......”

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May 06,2021
Minithumbup
By: 'Konstantinos'
May 06,2021
0 people found
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Quick service, friendly people. The whole procedure went smoothly, despite me being abroad - online viewing of the apartment and online contract signing....
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“We are about to view a house in lonsdale aven......”

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Apr 11,2021
Minithumbdown
By: 'FRANCIS'
Apr 11,2021
0 people found
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We are about to view a house in lonsdale avenue portsmouth in 2 days time on 13th April 2021. We found out that's been sold already. It's unprofessional miscommuncation and not even bother to inform us prior....
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“Great agents. I had a positive experience thr......”

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Mar 12,2021
Minithumbup
Kieran Magee
By: 'Noel'
Mar 12,2021
0 people found
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Great agents. I had a positive experience throughout in all of agreeing purchase price then proceeding through the purchase process. Kieran was always there on the phone and willing to chase up and discuss everything efficiently....
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“Flat Purchase Satisfaction...”

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Mar 06,2021
Minithumbup
Harvey
Kieran Magee
By: 'Colin Hazeldine'
Mar 06,2021
0 people found
this helpful
I found the team at the Bernard's London Road, Portsmouth branch to be extremely professional, supportive and very willing to provide advice and go the extra mile throughout the purchase of the flat. This was especially appreciated during these difficult Covid-19 times as things have ...
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“The help I got was good and would recommend t......”

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Nov 16,2020
Minithumbup
By: 'Liam'
Nov 16,2020
0 people found
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The help I got was good and would recommend to move with them. The only down fall there are some problems which take its time to get looked at....
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“No after sales service. When they have to pay......”

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Sep 22,2020
Minithumbdown
By: 'Nicolas'
Sep 22,2020
1 people found
this helpful
No after sales service. When they have to pay for something, nothing is done. I am still waiting for my shower to be fixed (8 weeks now) but they could not care less. No notice for viewing, they just come in your room without noticing you ...
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“Great customer service...”

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Aug 29,2020
Minithumbup
By: 'Fern'
Aug 29,2020
0 people found
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Great customer service from Charlie and Sean. They were helpful throughout the whole process . Resold our property quickly even after the first sale fell through....
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“Against the odds...”

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Aug 29,2020
Minithumbup
By: 'Leonie'
Aug 29,2020
0 people found
this helpful
Selling and buying a house is stressful enough at anytime of the year, however being pregnant and then having my other half deployed in the Royal Navy and then going into lockdown has got to be the worst timing ever. By the time completion and ...
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“I would not hesitate to recommend Sean and Ch......”

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Aug 28,2020
Minithumbup
By: 'Kerry'
Aug 28,2020
0 people found
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I would not hesitate to recommend Sean and Charlie from Bernards, North End for selling your house/flat. They are friendly and professional and made every effort to make the process simple and stress free, would 100% use them again!...
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“Efficient and proactive...”

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Aug 24,2020
Minithumbup
By: 'Patricia'
Aug 24,2020
0 people found
this helpful
This rating specifically relates to Samantha Chewter with whom I dealt with when finding a new tenant. Sam was proactive from the beginning and indeed managed to increase the rental significantly from previous years. Sam also always responded quickly to any queries I had and ...
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“Charlie and Sean have been extremely helpful ......”

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Aug 19,2020
Minithumbup
By: 'Kat'
Aug 19,2020
0 people found
this helpful
Charlie and Sean have been extremely helpful and supportive during the process of selling my house. Especially during these very strange times with coronavirus. They’ve been informative and answered any questions I had and have always been very friendly and approachable...
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“Outstanding people and service!...”

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Aug 07,2020
Minithumbup
By: 'Anna'
Aug 07,2020
0 people found
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What can be a very daunting experience; Sean and Bernards have done a phenomenal job at selling our house and helping us achieve a forever home - all within a very short time frame and desirable outcome! The process has been made easy, stress free ...
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“We're in the process of buying our first hous......”

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Aug 05,2020
Minithumbup
By: 'Nina'
Aug 05,2020
0 people found
this helpful
We're in the process of buying our first house with Bernards, we are supported by Sean. Sean has gone out of his way to accommodate our requests and is always available to us via Whatsapp. We have been very impressed with the sercive we've had ...
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“From start to finish, every person we have de......”

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Jul 29,2020
Minithumbup
Harvey
By: 'Lauren'
Jul 29,2020
0 people found
this helpful
From start to finish, every person we have dealt with has been kind, professional and proactive. They have really made our first home purchase a smooth journey their end and have always wanted to help however they can in the process! Thank you to Sean ...
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“After a not so great experience with another ......”

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Jul 18,2020
Minithumbup
By: 'Paige'
Jul 18,2020
0 people found
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After a not so great experience with another agent, Bernards restored our faith. Very efficient and on the ball with viewings and sales chasing. Staff very down to earth and very happy to help in all scenarios!...
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“We found Charlie and his excellent team reall......”

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Jul 18,2020
Minithumbup
By: 'Michael'
Jul 18,2020
0 people found
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We found Charlie and his excellent team really supportive, compared to another estate agent we used four years ago they were too good to be true not to mention any names , no fake information no tricky staff it's the difference between heaven and hell , thank ...
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“Considering the current climate I have been s......”

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Jul 13,2020
Minithumbup
By: 'Charlotte'
Jul 13,2020
0 people found
this helpful
Considering the current climate I have been satisfied with the service from Bernards. The lady who showed our house Zowie was incredible, kept me up to date at all times and sold our house on her first viewing for the asking price. Really impressed with ...
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“5 stars!...”

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Jul 03,2020
Minithumbup
Martin
By: 'Adam'
Jul 03,2020
0 people found
this helpful
We had Charlie oversee the purchase of our house and he did a stellar job. He was always super helpful when we needed him and went above and beyond what was expected on many occasions. Would highly recommend him and Bernards as a whole....
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“Good service...”

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Jul 02,2020
Minithumbup
By: 'Jo'
Jul 02,2020
0 people found
this helpful
Sean was very quick in responding. He was thorough in his valuation and prompt in sending me the report. Very good service....
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“Easiest and fastest experience in my lifetime for renting a property....”

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Jul 02,2020
Minithumbup
By: 'Szymon'
Jul 02,2020
0 people found
this helpful
The Bernards North End team made my experience feel like I was just simply buying a new TV in a store. I was able to arrange a viewing to the property I was interested in on the day I found it and, during the viewing, ...
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Staff picture Daniel Byrne
(10)
Staff picture Matthew
(6)
Staff picture Martin
(62)
Staff picture Kieran Magee
Staff picture Jasmine
(16)
Staff picture Danielle
(5)
Staff picture Harvey
(3)
Staff picture Lily
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

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Bernards Estate Agents

Branch - Portsmouth, PO2