• Staff picture
    Gary
  • Staff picture
    Benjamin
  • Staff picture
    Sharon
  • Staff picture
    Madeleine
  • Staff picture
    Daniel
  • Staff picture
    Lauren
  • Staff picture
    Vicki
  • Staff picture
    Robert
  • Staff picture
    Sharon
  • Staff picture
    Emma
  • Staff picture
    Terry
The first ever Beresfords branch opened its doors for business in Upminster in 1968. Since then, although the Company has grown considerably, it has never lost sight of its roots and still takes great pride in offering a very personal and professional service to each and every one of its customers. Many of the sales and lettings teams have been working locally for a number of years and some live in the area themselves. Gary Jenkins is the Branch Manager of the sales department and he has Read full description...been working in estate agency for more than 14 years. Dan Turner is responsible for the local lettings team who successfully let and manage hundreds of properties every year for their landlords. Operating from a large “high profile”, prime sited premises in Station Road, the branch operates with state-of-the-art technology and promotes properties across numerous media outlets, including on a large video wall within the branch itself which is clearly visible to the extensive pedestrian footfall that passes by every day.
Beresfords

16 Station Road Upminster
Essex
RM14 2UB

sell: 01708 222200 lett: 01708 222211
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Properties for Sale
Properties to Rent

“ Customer service... ”

Jul 28,2018
Minithumbup
Sharon
By: 'Graham Forster'
Jul 28,2018
0 people found
this helpful
Sharon has been most efficient and helpful during the checking out of my former tenant and the re letting to my new tenant. Sharon works alongside Vicki Elms A very efficient and professional team. If i was unsure of anything Sharon was always available to ...
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
By: Christopher Dutton
Aug 15, 2018
View all comments (1)
I Just wanted to thank you for taking the time to leave your recent review on our company and I'm pleased that you found our staff friendly and helpful throughout the transaction. Christopher Dutton Area Manager Residential Lettings ...

“ Customer Service... ”

Jul 26,2018
Minithumbup
Daniel
By: 'Local Landlord'
Jul 26,2018
0 people found
this helpful
I have dealt with the team at the Upminster branch for approx 10 years now. I always find the team very helpful and professional. Dan in particular is my go to individual. He has always provided me with great professional advice with regard to the Lettings ...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Christopher Dutton
Aug 15, 2018
View all comments (1)
I just wanted to thank you for taking the time to complete a review following your dealings with Beresfords. I was pleased to read that you were very happy with the level of service provided by our staff especially Dan, and I know he will be grateful for your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...

“ Outstanding... ”

Jun 09,2018
Minithumbup
Gary
Benjamin
By: 'David'
Jun 09,2018
1 people found
this helpful
Gary, Ben, Jackie and Robert at Beresfords looked after me from the beginning to the end of my house sale to my absolute satisfaction. I was given exactly the right sale price advice, they got me buyers straightaway and the property sold on the first ...
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Comment on agent fees
Very reasonable and good value for money.
Was this helpful? Yes

“ Property let and management... ”

Jun 01,2018
Minithumbup
Daniel
Vicki
By: 'Andrew Shaw'
Jun 01,2018
0 people found
this helpful
We have received excellent service from the outset when letting our property through the Beresfords team. They have also been very professional in the management of our property...
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Comment on agent fees
Fees good for service received
Was this helpful? Yes
By: Christopher Dutton
Jun 15, 2018
View all comments (1)
Many thanks for leaving your feedback and I was pleased to read that you were happy with the level of service provided to you by our lettings team at Havering. Christopher Dutton Area Manager Residential Manager ...

“ Arranging new tenancy... ”

May 08,2018
Minithumbup
Lauren
Sharon
By: 'Dean Taylor'
May 08,2018
0 people found
this helpful
The Lettings Division at Upminster have always dealt with managing my property in a professional and courteous manner. The marketing of my property, finding a suitable tenant, dealing with all the paperwork and obtaining references takes away the stress of having to manage on your ...
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Comment on agent fees
With the comprehensive service received from the Lettings Team at Upminster in managing my property, I believe the fees charged are fair.
Was this helpful? Yes
By: Christopher Dutton
May 09, 2018
View all comments (1)
I would like to take this opportunity in thanking you personally for completing a recent review on our Company via All Agents. Having read your comments I am pleased that your experience of dealing with us has been very positive. Christopher Dutton Area Manager Residential Lettings ...

“ Professional and outstanding... ”

Apr 05,2018
Minithumbup
Daniel
By: '12-Year-Tenants'
Apr 05,2018
0 people found
this helpful
Until very recently my wife and I rented a property fully managed by Beresfords Upminster. During our 12 year tenancy we received a professional service of a very high standard. A very special mention goes to Daniel Turner, the letting manager, who provided us with the ...
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Comment on agent fees
Beresfords have always been transparent about the fees charged but as a tenant you wish they would be a bit lower.
Was this helpful? Yes
By: Christopher Dutton
Apr 16, 2018
View all comments (1)
I would like to take this opportunity in thanking you personally for completing a recent review on our Company via All Agents. Having read your comments I am pleased that your experience of dealing with us has been very positive. I am very grateful for your 5 star rating. ...
Feb 13,2018
Minithumbup
Benjamin
By: 'Sharon'
Feb 13,2018
0 people found
this helpful
Ben was very helpful Always got back to us quickly on any queries Friendly and professional at all times. Credit to his company...
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Comment on agent fees
Competitive
Was this helpful? Yes
Jan 29,2018
Minithumbup
Emma
By: 'Attorney'
Jan 29,2018
4 people found
this helpful
Emma was a a breath of fresh air! She took an interest in the letting and the property and offered excellent advice. She was thorough and practical. She did not simply suggest throwing money at the property but was always keen to look at what ...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Christopher Dutton
Jan 31, 2018
View all comments (1)
Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that Emma has obviously gone above and beyond, and I know she will be grateful for your kind words.. Christopher Dutton Area Manager Residential Lettings ...
Jan 10,2018
Minithumbup
Gary
Benjamin
By: 'Peter Bridge'
Jan 10,2018
0 people found
this helpful
Both Gary and Ben have given excellent service . They have always contacted myself and kept me fully updated and dealt with any problems in a most proffesional way....
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Comment on agent fees
Fee agreed prior to contract with both myself and Beresfords .
Was this helpful? Yes
Jan 04,2018
Minithumbup
By: 'Jenny'
Jan 04,2018
0 people found
this helpful
Julie came to my house to do the 6 month check she was so lovely and made me feel so at ease. Usually I hate mid terms but she is welcome any time...
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Was this helpful? Yes
By: Chris Dutton
Jan 19, 2018
View all comments (1)
I Just wanted to thank you for taking the time to leave your recent review on our company via and I'm pleased that you found Julie so friendly. I know she will be chuffed with your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Nov 20,2017
Minithumbup
Emma
By: 's griffin'
Nov 20,2017
2 people found
this helpful
emma holland went out of her way twice to help me with a problem regarding my property and unpaid bills. this enabled me to clear all my outstanding problems and bills at once. once again i would like to thank her for her quick response ...
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Was this helpful? Yes
By: Christopher Dutton
Nov 22, 2017
View all comments (1)
Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that have our staff have responded promptly and efficiently when an issue arose, and I know they will be grateful for your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Nov 17,2017
Minithumbup
Daniel
By: 'PCC'
Nov 17,2017
1 people found
this helpful
I've recently used the Lettings Team at Upminster to manage my properties. I've been extremely impressed by the manager Daniel and his colleagues Emma, Lauren and Sharon who have been outstanding in the professional service they have provided. Nothing is to much trouble ...
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Was this helpful? Yes
By: Christopher Dutton
Nov 22, 2017
View all comments (1)
Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that have our staff have responded promptly and efficiently, and I know they will be grateful for your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Aug 08,2017
Minithumbup
Alice
By: 'neil'
Aug 08,2017
1 people found
this helpful
Alice and Lauren have both been extremely professional and helpful in asssisting us in setting up rental of our property in Upminster. I would recommend them and Berefords as managing agents for property rental....
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Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Aug 11, 2017
View all comments (1)
Hi Neil Thanks for leaving a review following your recent dealings with our company. I was pleased to read that you have found the approach of our staff professional. I know that Alice, Lauren and our Property Managers always go out of their way to offer the best level of service possible to their clients. They will all be pleased to see your 5 star rating! ...
Aug 08,2017
Minithumbup
Daniel
By: 'Chris G'
Aug 08,2017
1 people found
this helpful
I have always found Dan and his team to be extremely helpful and professional in their dealings with me. They have always kept me updated throughout the process of finding new tenants and with follow ups once a tenancy has commenced....
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Comment on agent fees
Reasonable fees in line with other local agents.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Aug 11, 2017
View all comments (1)
Thanks for taking the time to leave your feedback. I'm pleased that you have been happy with the service provided by Dan Turner and his lettings team and it's great that you gave them a 5 star rating! ...
Aug 08,2017
Minithumbup
Vicki
Daniel
By: 'Great Experience with Beresfords Upminster'
Aug 08,2017
1 people found
this helpful
All staff are very professional, helpful and friendly. When sending them queries, I can always get their answer in a very short period of time....
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Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Aug 11, 2017
View all comments (1)
I just wanted to thank you personally for taking the time to leave your review. I was pleased to read that you have found our staff professional, helpful and friendly. I know they will be very grateful for your 5 star rating. ...
Jul 05,2017
Minithumbup
By: 'Heena Njie'
Jul 05,2017
0 people found
this helpful
Beresfords have been amazing since we moved into the property in May 2016. Lauren was very friendly and explained everything during the moving in process in detail. She has answered any queries that we have had at any time. Beresfords ensure all our issues are resolved ...
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Comment on agent fees
Average fees
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 06, 2017
View all comments (1)
Heena Thanks for leaving your review and giving our lettings team a 5 star review. Our staff always go out of their way to help their clients and are encouraged to keep in touch with them on a regular basis so its great to see that they are meeting your expectations in this regard. ...
Jul 03,2017
Minithumbup
Daniel
By: 'Malcolm and David Fudge10 Emerson House'
Jul 03,2017
0 people found
this helpful
Professional approach with all our dealings. Eager to provide a first class service. Have been a customer for many years due to the personal service provide by Dan and his team....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
View all comments (1)
Malcome & David I appreciate your feedback and 5 star rating. Glad to hear you have been happy with the service extended to you by Dan and his team. I know they will be pleased to read your comments. Can I take this opportunity to thank you for the continuous business that you have provided to us over many years, it is very much appreciated. ...
Jun 30,2017
Minithumbup
Daniel
By: 'Lore'
Jun 30,2017
0 people found
this helpful
I have been dealing with Dan and Lauren most of times since I have rented the property that we are currently living in. Very friendly and polite always ready to help. It has been a pleasure to speak deal with. Thank you both! Loredana...
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Comment on agent fees
fine
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
View all comments (1)
Hi Lore Thanks so much for your feedback and 5 star rating. I was pleased to hear that you have been happy with the service prodided by my staff especially Dan and Lauren and that you found our charges reasonable. ...
Jun 29,2017
Minithumbup
Daniel
By: 'Mandy & David'
Jun 29,2017
0 people found
this helpful
Daniel Turner, Vicki Elms and Lauren Johnson have been dealing with us in view to property lettings. Both myself and my Husband have found them to be very professional, yet friendly, informative and very helpful. We are very impressed with the high level of service ...
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Comment on agent fees
Fees in line with lettings
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
View all comments (1)
Mandy & David I would like to thank you personally for taking the time to provide your feedback and 5 star rating. Good to hear that you found our charges competitive. Dan and his team work really hard to deliver a high quality service to all their customers so I know they will be pleased when reading your comments. ...
Jun 22,2017
Minithumbup
By: 'Anne-marie'
Jun 22,2017
0 people found
this helpful
I recently rented a property for the first time whilst selling my own property. Lauren was extremely helpful, friendly, professional and informative. I would highly recommend Beresfords Upminster and have done so to family who are currently looking for property to purchase in Upminster....
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Comment on agent fees
Good
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
View all comments (1)
Anne-marie I appreciate you taking the time to leave your review and thanks for the 5 star rating. I'm pleased that our lettings team met your expectations especially Lauren. It's also great to hear that you would not hesitate in reccomending us. ...
Jun 08,2017
Minithumbup
By: 'Terri177'
Jun 08,2017
0 people found
this helpful
Good agent with good communication. All queries dealt with quickly and efficiently. Staff very helpful and polite. Lots of properties available through agents and was also called quickly with information on property that would suit my needs....
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Comment on agent fees
Fees are high but not any different to any other agent. Seemed to be quite a few extra charges due to us having a dog.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 13, 2017
View all comments (1)
Terri Many thanks for your kind comments and I'm pleased that you were satisfied with the level of service extended to you by our staff. Just in answer to your comment about charges linked to pets it is a stipulatation of our Tenancy Agreements that any property which is occupied by animals during a tenancy has a specialist clean upon expiry of the tenancy so as to ensure the property is appropriately prepared for any new tenants moving in. The costs charged by the specialist cleaning company a ...
Dec 15,2016
Minithumbdown
By: 'J'
Dec 15,2016
3 people found
this helpful
Avoid this lettings department - completely unprofessional. As a property professional (MRICS), I was appalled at the service and standards - just what gives estate/lettings agents such a bad reputation. Seemed far more concerned with trying to sell us Landlord's insurance at every opportunity, ...
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Comment on agent fees
Tried to include various extras via clauses in the terms of business, including fees resulting from sales when they would long since has ceased any involvement with the property. Unfortunately a lot of customers will sign terms without spotting such tripwires, or being aware of the Foxtons court cases.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
View all comments (1)
Thank you for your review. It's a shame that you chose to remain anonymous as we are unable to identify which specific transaction you refer to and can not therefore provide a personal resonse you you via the contact details which would have retained. Just a couple of things I would like to respiond to. We do reccomend landlord insurance but not at every opportunity as you suggest. The reason we do so is that despite tenants being of a high quality and sailing through referencing their circumsta ...
Nov 30,2016
Minithumbdown
By: 'Mrs Davey'
Nov 30,2016
5 people found
this helpful
I feel that I must warn anyone and everyone to steer clear of the rental team at Upminster Beresfords. We have used them as a management company and have had nothing but aggravation from them. At present we are waiting to receive the rent from ...
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Comment on agent fees
Why are we paying for their non existence services???
Was this helpful? Yes
Apr 16,2014
Minithumbdown
By: 'sean'
Apr 16,2014
6 people found
this helpful
i put in an offer on a house that was acceptedthat they was selling and i put my house on the market with them,only 3days after they called and said they let first time buyers look at the house we put an offer on ...
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What agent could do to change your mind?
not liar
Attached Files
Was this helpful? Yes
Areas covered
  • RM14
  • RM14 6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £470,000
  • Max: £470,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 2 7 0 2 0 1 0 1 1
Staff picture Gary
(2)

Staff picture Benjamin
(3)

Staff picture Sharon
(0)

Staff picture Madeleine
(0)

Staff picture Daniel
(13)

Staff picture Lauren
(4)

Staff picture Vicki
(2)

Staff picture Robert
(0)

Staff picture Sharon
(2)

Staff picture Emma
(2)

Staff picture Terry
(0)

Fees

No fees set.
Last updated at 1:53 PM 09/04/2018 by Daniel Turner

Complaints Procedure

No procedure set.
Last updated at 1:53 PM 09/04/2018 by Daniel Turner

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Branch - Upminster, RM14

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