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    Gary Jenkins
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    Daniel Turner
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    Robert Bushell
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    Vicki Elms
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    Lauren johnson
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    Alice Baker
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    Sharon Carpenter
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    Emma Holland
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    George Pammen
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    Benjamin Leary
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    Kim Williamson
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    Sharon Martin
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    Madeleine Mrashall
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    Vicki Greenslade
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    Kate Ollenbuttle
No description for branch.
Beresfords

16 Station Road Upminster
Greater London
RM14 2UB

01708 222200
Jul 06,2017
Minithumbup
Daniel Turner
By: 'Johan'
Jul 06,2017
0 people found
this helpful
My brother and I own numerous properties in the local area. We have been dealing with Dan for over 10 years and with Lauren more recently. Both are exceptional at their roles. They always go beyond our expectations and provide a wonderful service. I actually struggle to remember a bad tenant they have placed. We are so happy with their service that we would not consider using another letting agent....
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By: Steven Bond Managing Director Residential Lettings
Jul 11, 2017
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Johan I wanted to thank you personally for taking the time to leave your feedback and its great to hear that you have been a client of Beresfords for more than 10 years. Dan and his lettings team always go out of their way to meet the individual needs of their customers and Im pleased that they appear to have met your expectations consistently since you first started dealing with us. Finally can I thank you for all the business which you have and continue to provide us with, it is very much app ...
Jul 05,2017
Minithumbup
Lauren johnson
By: 'Heena Njie'
Jul 05,2017
0 people found
this helpful
Beresfords have been amazing since we moved into the property in May 2016. Lauren was very friendly and explained everything during the moving in process in detail. She has answered any queries that we have had at any time. Beresfords ensure all our issues are resolved straight away and their communication is fantastic. Thank you....
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Comment on agent fees
Average fees
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 06, 2017
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Heena Thanks for leaving your review and giving our lettings team a 5 star review. Our staff always go out of their way to help their clients and are encouraged to keep in touch with them on a regular basis so its great to see that they are meeting your expectations in this regard. ...
Jul 03,2017
Minithumbup
Daniel Turner
Lauren johnson
By: 'Malcolm and David Fudge10 Emerson House'
Jul 03,2017
0 people found
this helpful
Professional approach with all our dealings. Eager to provide a first class service. Have been a customer for many years due to the personal service provide by Dan and his team....
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Comment on agent fees
Competitive
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By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
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Malcome & David I appreciate your feedback and 5 star rating. Glad to hear you have been happy with the service extended to you by Dan and his team. I know they will be pleased to read your comments. Can I take this opportunity to thank you for the continuous business that you have provided to us over many years, it is very much appreciated. ...
Jun 30,2017
Minithumbup
Daniel Turner
Lauren johnson
By: 'Lore'
Jun 30,2017
0 people found
this helpful
I have been dealing with Dan and Lauren most of times since I have rented the property that we are currently living in. Very friendly and polite always ready to help. It has been a pleasure to speak deal with. Thank you both! Loredana...
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Comment on agent fees
fine
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
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Hi Lore Thanks so much for your feedback and 5 star rating. I was pleased to hear that you have been happy with the service prodided by my staff especially Dan and Lauren and that you found our charges reasonable. ...
Jun 29,2017
Minithumbup
Daniel Turner
Lauren johnson
By: 'Mandy & David'
Jun 29,2017
0 people found
this helpful
Daniel Turner, Vicki Elms and Lauren Johnson have been dealing with us in view to property lettings. Both myself and my Husband have found them to be very professional, yet friendly, informative and very helpful. We are very impressed with the high level of service we have received from them and they have really helped us all along the process and are fantastic at contacting us and providing us with explanations all throughout the process. We highly recommend! A big thanks to them :-)...
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Comment on agent fees
Fees in line with lettings
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 04, 2017
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Mandy & David I would like to thank you personally for taking the time to provide your feedback and 5 star rating. Good to hear that you found our charges competitive. Dan and his team work really hard to deliver a high quality service to all their customers so I know they will be pleased when reading your comments. ...
Jun 22,2017
Minithumbup
Lauren johnson
By: 'Anne-marie'
Jun 22,2017
0 people found
this helpful
I recently rented a property for the first time whilst selling my own property. Lauren was extremely helpful, friendly, professional and informative. I would highly recommend Beresfords Upminster and have done so to family who are currently looking for property to purchase in Upminster....
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Comment on agent fees
Good
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
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Anne-marie I appreciate you taking the time to leave your review and thanks for the 5 star rating. I'm pleased that our lettings team met your expectations especially Lauren. It's also great to hear that you would not hesitate in reccomending us. ...
Jun 08,2017
Minithumbup
By: 'Terri177'
Jun 08,2017
0 people found
this helpful
Good agent with good communication. All queries dealt with quickly and efficiently. Staff very helpful and polite. Lots of properties available through agents and was also called quickly with information on property that would suit my needs....
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Comment on agent fees
Fees are high but not any different to any other agent. Seemed to be quite a few extra charges due to us having a dog.
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By: Steven Bond Managing Director Residential Lettings
Jun 13, 2017
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Terri Many thanks for your kind comments and I'm pleased that you were satisfied with the level of service extended to you by our staff. Just in answer to your comment about charges linked to pets it is a stipulatation of our Tenancy Agreements that any property which is occupied by animals during a tenancy has a specialist clean upon expiry of the tenancy so as to ensure the property is appropriately prepared for any new tenants moving in. The costs charged by the specialist cleaning company a ...
Jun 06,2017
Minithumbup
Daniel Turner
By: 'Peter Radford'
Jun 06,2017
0 people found
this helpful
We have been clients of Beresfords for around 11 years and have had dealings with Dan in a variety of roles during that time. We have found Dan to be conscientious, follow through on problems and give feedback, and he has given us sound advice when we have had serious Tenant problems....
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Comment on agent fees
The fees are acceptable
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 13, 2017
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Peter We appreciate you taking time out to provide your feedback. Dan has worked for us now for many years and works really hard to meet the needs of each and every one of his clients. I know he will be pleased to read your kind words. Also a personal thank you from me for your continued loyalty over so many years. Your business is very much appreciated. ...
Dec 15,2016
Minithumbdown
By: 'J'
Dec 15,2016
2 people found
this helpful
Avoid this lettings department - completely unprofessional. As a property professional (MRICS), I was appalled at the service and standards - just what gives estate/lettings agents such a bad reputation. Seemed far more concerned with trying to sell us Landlord's insurance at every opportunity, which didn't say much about their confidence in the tenants they were recommending. The draft tenancy agreement, which they claimed was an ARLA standard agreement, had been very heavily doctored with a...
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Comment on agent fees
Tried to include various extras via clauses in the terms of business, including fees resulting from sales when they would long since has ceased any involvement with the property. Unfortunately a lot of customers will sign terms without spotting such tripwires, or being aware of the Foxtons court cases.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
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Thank you for your review. It's a shame that you chose to remain anonymous as we are unable to identify which specific transaction you refer to and can not therefore provide a personal resonse you you via the contact details which would have retained. Just a couple of things I would like to respiond to. We do reccomend landlord insurance but not at every opportunity as you suggest. The reason we do so is that despite tenants being of a high quality and sailing through referencing their circumsta ...
Nov 30,2016
Minithumbdown
By: 'Mrs Davey'
Nov 30,2016
4 people found
this helpful
I feel that I must warn anyone and everyone to steer clear of the rental team at Upminster Beresfords. We have used them as a management company and have had nothing but aggravation from them. At present we are waiting to receive the rent from our tenants and it appears that the party line from the TEAM!!! is Sorry there is not anything we can do! I'm sorry but I would like to know what they can do? So far my husband has had to drive miles to check that the house is still standing and that the t...
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Comment on agent fees
Why are we paying for their non existence services???
Was this helpful? Yes
Apr 16,2014
Minithumbdown
By: 'sean'
Apr 16,2014
5 people found
this helpful
i put in an offer on a house that was acceptedthat they was selling and i put my house on the market with them,only 3days after they called and said they let first time buyers look at the house we put an offer on and they made an higher bid ,now the sale as gone through land register say it the same price as we offered...
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What agent could do to change your mind?
not liar
Attached Files
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Areas covered
  • RM14
  • RM14 1
  • RM14 2
  • RM14 3
  • RM14 6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 5 0 0 0 0 0 0 1
Gary Jenkins - no image available Gary Jenkins
Manager
0 reviews

About Gary Branch Sales Manager The sales team boasts an abundance of experience; some have lived and worked in the area for over 20 years and are led by Branch Manager, Gary Jenkins, who has been in estate a View full profile
Daniel Turner - no image available Daniel Turner
Lettings Manager
5 reviews

About Daniel Lettings Branch Manager It's essential that landlords and tenants deal with a reputable letting agent who is sufficiently equipped and qualified to handle matters effectively on their behalf. O View full profile
Robert Bushell - no image available Robert Bushell
Assistant Manager
0 reviews

About Robert Assistant manager Robert has worked in Beresford’s company for 24 years but has been working in the industry for 38 years. When Robert isn’t working, he enjoys going on touring holidays with hi View full profile
Vicki Elms - no image available Vicki Elms
Lettings Assistant Manager
0 reviews

About Vicki Assistant manager Vicki has 21 years’ experience within the estate agency company and has now worked for Beresford for 9 years. She works within a wonderful team and enjoys all of their company a View full profile
Lauren johnson - no image available Lauren johnson
Senior Lettings Negotiator
5 reviews

About Lauren Senior lettings negotiator Having lived in the havering area since 2001, Lauren has great knowledge of the local area and has been working with the company for 2 and half years. Lauren loves worki View full profile
Alice Baker - no image available Alice Baker
Senior Lettings Negotiator
0 reviews

About Alice Senior lettings negotiator Alice has worked in the estate agent industry for 9 years and used to work in Thurrock, she then moved over to Beresford’s company in the havering branch in 2015 and sh View full profile
Sharon Carpenter - no image available Sharon Carpenter
Lettings Negotiator
0 reviews

About Sharon Lettings negotiator Sharon has only been working for the company for a few months but loves working in property and estate agency and has a great attitude towards her job. She likes that her team a View full profile
Emma Holland - no image available Emma Holland
Lettings Progressor
0 reviews

About Emma Lettings progressor Emma has worked for Beresford’s since 2012 and previously worked in the Thurrock branch before transferring to havering. When Emma joined Beresford’s she was an inventory cl View full profile
George Pammen - no image available George Pammen
Negotiator
0 reviews

About George negotiator George has lived in Upminster for 10 years and has been working for the company for 3 years. George thinks that it is very important to work with people that care about their company and View full profile
Benjamin Leary - no image available Benjamin Leary
Trainee Negotiator
0 reviews

About Benjamin Trainee negotiator Ben has worked in the Beresford’s industry for a nearly 2 years, he enjoy the family atmosphere that the team bring and the commitment to do well for all clients. When ben is n View full profile
Kim Williamson - no image available Kim Williamson
Inventory Clerk
0 reviews

About Kim No description set View full profile
Sharon Martin - no image available Sharon Martin
Secretary/Administrator
0 reviews

About Sharon No description set View full profile
Madeleine Mrashall - upload your photo Madeleine Mrashall
Secretary/Administrator
0 reviews

About Madeleine No description set View full profile
Vicki Greenslade - no image available Vicki Greenslade
Sundays Only
0 reviews

About Vicki No description set View full profile
Kate Ollenbuttle - upload your photo Kate Ollenbuttle
Inventory Clerk
0 reviews

About Kate Inventory clerk Kate has worked in the company and industry for 8 years and she 100% believes in the berefords brand. Kate won a non-sale person award in 2012 at her internal staff awards evening. View full profile

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Fees

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Last updated at 12:45 PM 30/06/2017 by allAgents

Complaints Procedure

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Last updated at 12:45 PM 30/06/2017 by allAgents

Awards won by Beresfords, Upminster RM14 2UB

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