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    Alex
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    James
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    Helene
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    Shaun
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    Chris
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    Joshua
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    Kris
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    Alice
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    Danny
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    Sally
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As a business, Beresfords were first established in 1968 and now operate from multiple branch locations throughout Essex and into parts of Greater London. The Chelmsford branch opened in 1997 and occupies a prominent corner position in Duke Street next to the cathedral. Market leaders in both Sales and Lettings, each team retains an abundance of industry experience and local knowledge. Alex Beresford head up the Sales department and is the grandson of Reg and Eileen Beresford who were the orig Read full description...inal founders of the business. Kris Murrells oversees the Lettings department. He is fully ARLA qualified and therefore well placed to offer sound and professional advice to both landlords and tenants alike. FREE VALUATIONS ARE AVAILABLE UPON REQUEST
Beresfords

10 Duke Street Chelmsford
Essex
CM1 1HL

Sell: 01245 500555 Lett: 01245 500666
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Properties for Sale
Properties to Rent

“ Our Dream Home... ”

Aug 08,2018
Minithumbup
Lauren
By: 'Rachel'
Aug 08,2018
0 people found
this helpful
Lauren was very friendly, polite and professional from start to finish. She came to the property after her usual working hours and stayed for over an hour to allow us to have a second viewing and take measurements etc! She is a lovely girl and ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Excellent... ”

May 15,2018
Minithumbup
Alice
By: 'Ade'
May 15,2018
1 people found
this helpful
Lovely team with great customer service. I was served and looked after. I will definitely recommend people to Beresfords office....
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Comment on agent fees
Good
Was this helpful? Yes
By: Christopher Dutton
Jun 15, 2018
View all comments (1)
Many thanks for leaving your feedback and I was pleased to read that you were happy with the level of service provided to you by our lettings team at Chelmsford. Christopher Dutton Area Manager Residential Manager ...

“ Non fair conclusions... ”

Apr 16,2018
Minithumbdown
Sally
By: 'ozulkus'
Apr 16,2018
0 people found
this helpful
My experience with Sally from Chelmsford branch was unpleasant by all means. For the check-in inventory report, she has documented and pictured the house like it is in perfect condition with highly distanced photos from weird angles. When it comes to check-out report she completely ...
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Comment on agent fees
I don't think for my case they even deserve a penny as an agent fee!
Was this helpful? Yes
By: Christopher Dutton
Apr 20, 2018
View all comments (1)
I am sorry and surprised to read that you have had a negative experience. Sally is a very senior clerk who would usually receive outstanding feedback for her work. Beresfords take customer service very seriously I would be happy to speak to you personally about this. Please contact me on c.dutton@beresfords.co.uk so to discuss this further. ...

“ Great service!... ”

Mar 22,2018
Minithumbup
Alex
By: 'SJH@149'
Mar 22,2018
5 people found
this helpful
We dealt with Alex from day one & he could not have been more helpful. Communication was very good from start to finish & we were extremely happy with the service Beresfords provided, I highly recommend them!...
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Comment on agent fees
Fixed fee plus the dreaded VAT......
Was this helpful? Yes

“ Fantastic experience... ”

Mar 19,2018
Minithumbup
By: 'Orsolya Losonci'
Mar 19,2018
1 people found
this helpful
Emily and Michael did an amazing job. Michel was always there when we needed him and kept us informed all the way. This and their great effort and work ethic has really facilitated the renting process. They have made it possible to get paperwork and ...
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Comment on agent fees
Really good
Was this helpful? Yes
Feb 13,2018
Minithumbup
Abby
By: 'ITProfessional'
Feb 13,2018
2 people found
this helpful
Within my ever shifting requirements, and a fortnight deadline : Alice Norkett, Abby Johnson, Kris/Chris and the team at the Chelmsford & Maldon office found me a brilliant flat - 1 mile from my new job. Also dealt with my questions and could not have been ...
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Comment on agent fees
Fees are reasonable and good value for the service.
Was this helpful? Yes
By: Christopher Dutton
Feb 13, 2018
View all comments (1)
Many thanks for leaving your feedback and I was pleased to read that you were happy with the level of service provided to you by our lettings team at Chelmsford. Christopher Dutton Area Manager Residential Manager ...
Feb 02,2018
Minithumbup
Joe
By: 'Shans'
Feb 02,2018
1 people found
this helpful
Friendly service, prompt response on queries,has been updating each developments,explained all the terms and conditions well,keep it up 👍...
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Was this helpful? Yes
By: Christopher Dutton
Feb 13, 2018
View all comments (1)
I just wanted to thank you for taking the time to complete a review following your recent dealings with Beresfords. I was pleased to read that you were very happy with the level of service provided by our staff, and I know they will be grateful for your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Feb 01,2018
Minithumbup
Alice
Abby
By: 'Andrew'
Feb 01,2018
1 people found
this helpful
Very professional and polite. Any question or query handled quickly and efficiently. Tenant found in a very short period of time....
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Was this helpful? Yes
By: Christopher Dutton
Feb 13, 2018
View all comments (1)
I Just wanted to thank you for taking the time to leave your recent review on our company and I'm pleased that you found our staff professional and helpful throughout the transaction. Christopher Dutton Area Manager Residential Lettings ...
Jan 18,2018
Minithumbup
Shaun
By: 'Roy Phillips'
Jan 18,2018
2 people found
this helpful
Shaun was very professional in dealing with all the different aspects of selling the property. He dealt with any issues straight away and kept us informed all the way during the process. He gave us some very good advice and made everything run very smoothly....
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Comment on agent fees
The fees very acceptable.
Was this helpful? Yes
Jan 11,2018
Minithumbup
Alice
By: 'Jake and Georgia'
Jan 11,2018
3 people found
this helpful
Couldn't be happier with the service provided so far from Alice, has been nothing but helpful and interested in us as customers. Responds very quickly when we email her! We have been shocked by the bad service from other estate agents but couldn't ...
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Was this helpful? Yes
By: Chris Dutton
Jan 19, 2018
View all comments (1)
I would like to take this opportunity in thanking you personally for completing a recent review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive. It is a shame that you have not had a similar experience with other agents, but I am glad that you have found Alice so helpful. I am very grateful for your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Dec 19,2017
Minithumbup
Michelle
By: 'Holly Bell'
Dec 19,2017
5 people found
this helpful
Michelle is excellent, I cannot recommend her highly enough! She has helped me with our previous 3 house purchases by getting us fantastic deals on our mortgage, sorting out all insurances, and just being an all-round star by pushing things along smoothly. She works independently, so ...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 04,2017
Minithumbup
By: 'Beccy'
Dec 04,2017
5 people found
this helpful
We found the team extremely helpful and informative. The property was put on the market whilst we were away on holiday; since our property wasn't within a mile of the station, we weren't expecting it to be sold whilst we were away. However, ...
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 25,2017
Minithumbup
By: 'Lynette Houghton'
Oct 25,2017
4 people found
this helpful
Wendy Berkhauer has been appsolutly amazing with regard to all aspects of my tenants moving out and new tenants moving in , she been so efficient , can't thank her enough the best person I have ever dealt with in beresfords over the past four years ....
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Was this helpful? Yes
By: Chris Dutton
Nov 09, 2017
View all comments (1)
Lynette I Just wanted to thank you for taking the time to leave your recent review on our company and I'm pleased that you found Wendy friendly and so efficient. I know she will be delighted with your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Sep 25,2017
Minithumbdown
By: 'MARK B'
Sep 25,2017
2 people found
this helpful
Useless, they took 15 e mails and numerous phone calls to return my deposit (a total of 6 weeks from moving out). Excuses ranged from "not my fault as we haven't got enough staff" to "sorry, I thought someone else had processed it". ...
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Was this helpful? Yes
By: Christopher Dutton
Oct 05, 2017
View all comments (1)
Dear Mark I am sorry to read that you have not had a positive experience and I have taken the time to look through the file to try and explain why there was such a delay. In doing so I can see that the time from Beresfords carrying out the final checkout at the property to you receiving your damage deposit back was just over three weeks. Please be aware that we are unable to carry out any final checks before the end of the tenancy. Where possible Beresfords try to finalize deposit returns as ...
Sep 21,2017
Minithumbup
Natasha
By: 'Rute'
Sep 21,2017
4 people found
this helpful
I've recently rented a property. I had a problem with the boiler and Beresford was super quick to handle it. In less than 24 hours we had the problem solved. Such a good service. Thank you....
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Was this helpful? Yes
By: Christopher Dutton
Oct 05, 2017
View all comments (1)
Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that have our staff have responded promptly and efficiently when an issue arose, and I know they will be grateful for your 5 star rating. ...
Aug 23,2017
Minithumbup
Chris
Andrew
By: 'Peter'
Aug 23,2017
5 people found
this helpful
Really excellent and refreshingly straightforward team at Beresfords in Chelmsford - that is my honest opinion. I am happy to speak with any potential Beresfords clients and share my positive experience if need be. Personally I have been extremely wary of Estate Agency after what ...
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Comment on agent fees
Fees are on-market. Neither cheaper nor dearer than you should expect - however I've been pleasantly surprised that I have not experienced the hidden fees and shocks that sometimes come from other Estate Agents.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Aug 29, 2017
View all comments (1)
Peter I just wanted to reply personally to thank you for taking the time to complete a detailed review on our company. I was pleased to read your comments and am grateful for your 5 star review of our staff. We never claim to be the cheapest agents in town nor are the most expensive either. However we are totally transparent in terms of our charges which I'm afriad is not always the case with many of our competitors. Can I conclude by thanking you for the business which you have, and continue t ...
Jul 13,2017
Minithumbup
Abby
By: 'Mark H.'
Jul 13,2017
5 people found
this helpful
Really please with the service received and especially with how my instructions were met in finding the right tenant. I have used Alice and the team three times now and would definately continue to use them going forwards. Good team work all round....
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Comment on agent fees
I found the fees very reasonable.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 19, 2017
View all comments (1)
Mark Just wanted to thank you for your recent feedback. I'm pleased that you have been happy with the quality of the tenants we have sourced for youre property. Anyone who we consider suitable go through vigorous referencing and credit checks before being recommended. Glad to hear that you felt our fees represented genuine value for money. ...
Jun 27,2017
Minithumbup
By: 'Emilia Palak'
Jun 27,2017
4 people found
this helpful
Since me and my friend walked in to the branch we were greeted with a smile from every staff members. Joe was the main person we went through the viewing and signing our contract. We could always count on him when we have had any ...
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Comment on agent fees
good
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
View all comments (1)
Emilia Thanks for your feedback and 5 star rating and I'm pleased that you were happy with the way you were dealt with by our staff. ...
Jun 22,2017
Minithumbup
Abby
By: 'Daryl'
Jun 22,2017
5 people found
this helpful
My agent was very helpful and always kept me up to date with everything i needed to no. Highly recomended and pleased with the service i recieved...
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Was this helpful? Yes
By: Chris Dutton Senior Branch Manager
Jun 29, 2017
View all comments (1)
Daryl Thank you for your feedback and your 5 star rating. I'm pleased that our staff in Chelmsford kept in touch with you throughout and it's great that you would reccommend us to others. ...
Jun 09,2017
Minithumbup
Alex
By: 'Gill & Barry Bell'
Jun 09,2017
8 people found
this helpful
Friendly,hard working, and above all professional. No customer could expect a better service than we received. We hope to work together with Alex again in the future....
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Comment on agent fees
Nobody is ever happy with fees, however we feel we got our moneys worth.
Was this helpful? Yes
May 19,2017
Minithumbup
Kris
By: 'Neile'
May 19,2017
3 people found
this helpful
Kris is ultimately Trustworthy and Resposive to your Questions,very Professional at all times and caring Relating to tennants or Landlords issues. Kris has a good sense of Judgement regarding new Tennants and satisfys there needs....
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Comment on agent fees
Thev Agent's Fee's Are Very Good !
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Many thanks for you kind words. As a business we work hard at delivering a consitently professional service to both landlords and tenants alike and I'm pleased that Kris met your expectations on ths occasion. ...
May 18,2017
Minithumbup
By: 'Andy'
May 18,2017
2 people found
this helpful
The service that I received was professional and helpful,it was a nerve wrecking experience giving up my home for rent made easy by the people I dealt with....
read full review
Comment on agent fees
I feel the inventory should be part of the initial fees and an additional charge shouldn't be made....the VAT on all charges is also a drain on an otherwise good income. I don't fully understand the amount being charged in the first month and struggle to see how this amount is justified...a breakdown maybe helpful to future customers,unfortunately this fee is the same for most sales and letting agents.However,these fees are competitive and I did receive a 50% discount on either the first months rent or 50% off the monthly fee,usually 10% reduced to 5%.Beresfords are the best in terms of other sales and lettings agents fees. Together with friendly staff and good service,they are the right agent to use.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Andy Many thanks for taking the time to provide some feedback. I'm pleased that you found our service both professional and helpful. I just wanted to respond on a couple of points that you have made. We employ our own Inventory Clerks who compile very detailed reports (most extending to more than 50 pages) including lots of photo's. This is a critical document and will greatly assist should a dispute of any kind arise between landlord and tenants. The costs applied are merely a contribution an ...
May 18,2017
Minithumbup
Alex
By: 'Tom Lonergan'
May 18,2017
8 people found
this helpful
I had a very easy run with Beresfords, selling my flat in Great Baddow, Chelmsford. The initial point of contact was easy and quick, Joe Waller, came round described the entire process effectively, explained how the marketing and valuing would work - Took great photos ...
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Comment on agent fees
Agents fees were fair, not the cheapest, not the dearest but completely spot on, for the level of service, attention to detail AND the results. I've used cheaper online agents before, but you get what you pay for and i know, it was sold better, quicker and more effectively by them than it would of been elsewhere so their fee was earned in the sale price achieved
Was this helpful? Yes
May 18,2017
Minithumbup
Abby
By: 'Walter Properties Limited'
May 18,2017
4 people found
this helpful
I have dealt with Abby on many occasions. She is always efficient and friendly. Most importantly she responds to enquiries very quickly. I look forwards to dealing with her in future....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for your feedback. Abby is a great asset to us in Chelmsford and I know that she will be pleased that you have taken the time to provide such positive comments. It's great that you are a repeat customer as it confirms that we are generally meeting your expectations on a consistent basis. We are very grateful for your ongoing business. ...
May 18,2017
Minithumbup
Kris
By: 'Alice'
May 18,2017
3 people found
this helpful
Kris was exceptionally helpful, polite, enthusiastic and professional at all times. I was very particular, and he went the extra mile to find me the perfect place. I would highly recommend Kris to anyone looking for a rental property or looking to rent theirs out. ...
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Hi Alice Many thanks for your feedback. Glad to hear that Kris exceeded your expectations and went the extra mile for you. I hope you enjoy your time in the property. ...
May 18,2017
Minithumbup
Kris
Kris
By: 'Emilia B'
May 18,2017
3 people found
this helpful
I use Beresford for the rental and management of my flat, and I am very happy with their services. From my first call to Beresford, I have been very impressed with the high quality of service and professionalism. A special thank you to Kris Murrells, ...
read full review
Comment on agent fees
When I compared the rates of this agent with other agents in the area, they have the best rates, and the quality of their service is impeccable.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Emilia Thank you for taking the time to provide some feedback. I'm pleased that the standard of service provided to you by our team in Chelmsford has met your expectations. Kris will be particularily pleased to read your comments. ...
May 18,2017
Minithumbup
Kris
Kris
By: 'MThan'
May 18,2017
2 people found
this helpful
Easily approachable. Give good advise ( at least to me) Can answer the questions I asked. xx xx xx xx xx...
read full review
Comment on agent fees
This is my first experience for letting. I think it is fair.MT
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for your feedback. I'm pleased that you felt the advice provided by our staff was good and that when you had queries they were approachable. ...
May 18,2017
Minithumbup
By: 'Kate J'
May 18,2017
3 people found
this helpful
Excellent service from beginning to end from the whole team. Always friendly and professional. Have made the whole process very easy....
read full review
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Kate Thank you for providing some feedback. I was pleased to hear that you have been pleased with the level of service extended to you by our lettings team at Chelmsford. We invest a lot of money into the ongoing development of our staff so it's good to know that they are meeting our customers expectations. ...
May 17,2017
Minithumbup
By: 'Neil'
May 17,2017
6 people found
this helpful
They have consistantly provided me with very good, honest and fair advice. When I have had problems with tennants, they have given me their time to explain and advise me....
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Comment on agent fees
Very fair prices.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 02, 2017
View all comments (1)
Neil Thanks for the positive feedback. Pleased that our staff have taken the time to explain things and resolve any issues. Thats just how it should be! ...
May 17,2017
Minithumbup
By: 'AnnaK'
May 17,2017
4 people found
this helpful
Kris and his team have let and managed my properties for some years now. Always professional and provide great tenants. Always happy to help and it is nice to see and deal with the same people that seem to have been there a long time ...
read full review
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 02, 2017
View all comments (1)
Anna Thanks for taking the time to provide your feedback. It's pleasing to hear that you have been working with us now for a number of years and that the service extended to you is always of a high standard. As a company we invest heavily in staff training so it's good to know that it is having a positive effect. ...
Areas covered
  • CM3 4
  • CM1 1
  • CM3 8
  • CM1 2
  • CM2 0
  • CM1 6
  • CM1 7
  • CM2 6
  • CM2 7
  • CM2 8
  • CM2 9
  • CM3 1
  • CM3 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £141,000
  • Max: £400,000

Letting
  • Min: £0
  • Max: £141,000

NAEA ARLA SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 9 3 5 0 1 0 1 2
Staff picture Alex
(3)

Staff picture James
(0)

Staff picture Helene
(0)

Staff picture Shaun
(1)

Staff picture Chris
(1)

Staff picture Joshua
(0)

Staff picture Kris
(4)

Staff picture Alice
(4)

Staff picture Danny
(1)

Staff picture Sally
(1)

Staff picture Abby
(5)

Staff picture Michelle
(1)

Staff picture Joe
(1)

No image available Sarah
(0)

Staff picture Lauren
(1)

Fees

No fees set.
Last updated at 9:39 AM 08/08/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:39 AM 08/08/2017 by allAgents

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Branch - Chelmsford, CM1

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