• Alex Beresford
    Alex Beresford
  • James Westbrook
    James Westbrook
  • Helene Dendy
    Helene Dendy
  • Shaun Bull
    Shaun Bull
  • Chris Dutton
    Chris Dutton
  • Kris Murrells
    Kris Murrells
  • Alice Baker
    Alice Baker
  • upload your photo
    Lisa Thompson
  • Alice Norkett
    Alice Norkett
  • Sally Stokes
    Sally Stokes
  • Abby Johnson
    Abby Johnson
  • Michelle Harriss
    Michelle Harriss
  • claim your profile
    Joe Wass
  • claim your profile
    Sarah Martin
  • claim your profile
    Robert Twitchett
As a business, Beresfords were first established in 1968 and now operate from multiple branch locations throughout Essex and into parts of Greater London. The Chelmsford branch opened in 1997 and occupies a prominent corner position in Duke Street next to the cathedral. Market leaders in both Sales and Lettings, each team retains an abundance of industry experience and local knowledge. Alex Beresford head up the Sales department and is the grandson of Reg and Eileen Beresford who were the orig Read full description...inal founders of the business. Kris Murrells oversees the Lettings department. He is fully ARLA qualified and therefore well placed to offer sound and professional advice to both landlords and tenants alike. FREE VALUATIONS ARE AVAILABLE UPON REQUEST
Beresfords

10 Duke Street Chelmsford
Essex
CM1 1HL

Sell: 01245 500555 Lett: 01245 500666
Oct 25,2017
Minithumbup
By: 'Lynette Houghton'
Oct 25,2017
0 people found
this helpful
Wendy Berkhauer has been appsolutly amazing with regard to all aspects of my tenants moving out and new tenants moving in , she been so efficient , can't thank her enough the best person I have ever dealt with in beresfords over the past four years ....
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Was this helpful? Yes
By: Chris Dutton
Nov 09, 2017
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Lynette I Just wanted to thank you for taking the time to leave your recent review on our company and I'm pleased that you found Wendy friendly and so efficient. I know she will be delighted with your 5 star rating. Christopher Dutton Area Manager Residential Lettings ...
Sep 25,2017
Minithumbdown
By: 'MARK B'
Sep 25,2017
0 people found
this helpful
Useless, they took 15 e mails and numerous phone calls to return my deposit (a total of 6 weeks from moving out). Excuses ranged from "not my fault as we haven't got enough staff" to "sorry, I thought someone else had processed it". Various staff called me 15 times in one day when I told them I was abroad on holiday to see if people could view the property before I moved out....
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By: Christopher Dutton
Oct 05, 2017
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Dear Mark I am sorry to read that you have not had a positive experience and I have taken the time to look through the file to try and explain why there was such a delay. In doing so I can see that the time from Beresfords carrying out the final checkout at the property to you receiving your damage deposit back was just over three weeks. Please be aware that we are unable to carry out any final checks before the end of the tenancy. Where possible Beresfords try to finalize deposit returns as ...
Sep 21,2017
Minithumbup
Natasha Kendle
By: 'Rute'
Sep 21,2017
0 people found
this helpful
I've recently rented a property. I had a problem with the boiler and Beresford was super quick to handle it. In less than 24 hours we had the problem solved. Such a good service. Thank you....
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By: Christopher Dutton
Oct 05, 2017
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Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Beresfords. It is great to hear that have our staff have responded promptly and efficiently when an issue arose, and I know they will be grateful for your 5 star rating. ...
Aug 23,2017
Minithumbup
Chris Dutton
Andrew Spence
By: 'Peter'
Aug 23,2017
0 people found
this helpful
Really excellent and refreshingly straightforward team at Beresfords in Chelmsford - that is my honest opinion. I am happy to speak with any potential Beresfords clients and share my positive experience if need be. Personally I have been extremely wary of Estate Agency after what I felt was a shocking and bitter experience at William H Brown 5 years or so ago, and it has been hard for me to rebuild trust in the Estate Agency sector as a result. The team at Beresfords has been so nice and friend...
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Comment on agent fees
Fees are on-market. Neither cheaper nor dearer than you should expect - however I've been pleasantly surprised that I have not experienced the hidden fees and shocks that sometimes come from other Estate Agents.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Aug 29, 2017
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Peter I just wanted to reply personally to thank you for taking the time to complete a detailed review on our company. I was pleased to read your comments and am grateful for your 5 star review of our staff. We never claim to be the cheapest agents in town nor are the most expensive either. However we are totally transparent in terms of our charges which I'm afriad is not always the case with many of our competitors. Can I conclude by thanking you for the business which you have, and continue t ...
Jul 13,2017
Minithumbup
Alice Norkett
Abby Johnson
By: 'Mark H.'
Jul 13,2017
0 people found
this helpful
Really please with the service received and especially with how my instructions were met in finding the right tenant. I have used Alice and the team three times now and would definately continue to use them going forwards. Good team work all round....
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Comment on agent fees
I found the fees very reasonable.
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jul 19, 2017
View all comments (1)
Mark Just wanted to thank you for your recent feedback. I'm pleased that you have been happy with the quality of the tenants we have sourced for youre property. Anyone who we consider suitable go through vigorous referencing and credit checks before being recommended. Glad to hear that you felt our fees represented genuine value for money. ...
Jun 27,2017
Minithumbup
By: 'Emilia Palak'
Jun 27,2017
0 people found
this helpful
Since me and my friend walked in to the branch we were greeted with a smile from every staff members. Joe was the main person we went through the viewing and signing our contract. We could always count on him when we have had any queries. Brilliant and professional attitude. Thank you for everything....
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Comment on agent fees
good
Was this helpful? Yes
By: Steven Bond Managing Director Residential Lettings
Jun 29, 2017
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Emilia Thanks for your feedback and 5 star rating and I'm pleased that you were happy with the way you were dealt with by our staff. ...
Jun 22,2017
Minithumbup
Abby Johnson
By: 'Daryl'
Jun 22,2017
1 people found
this helpful
My agent was very helpful and always kept me up to date with everything i needed to no. Highly recomended and pleased with the service i recieved...
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By: Chris Dutton Senior Branch Manager
Jun 29, 2017
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Daryl Thank you for your feedback and your 5 star rating. I'm pleased that our staff in Chelmsford kept in touch with you throughout and it's great that you would reccommend us to others. ...
Jun 09,2017
Minithumbup
Alex Beresford
By: 'Gill & Barry Bell'
Jun 09,2017
0 people found
this helpful
Friendly,hard working, and above all professional. No customer could expect a better service than we received. We hope to work together with Alex again in the future....
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Comment on agent fees
Nobody is ever happy with fees, however we feel we got our moneys worth.
Was this helpful? Yes
May 19,2017
Minithumbup
Kris Murrells
By: 'Neile'
May 19,2017
0 people found
this helpful
Kris is ultimately Trustworthy and Resposive to your Questions,very Professional at all times and caring Relating to tennants or Landlords issues. Kris has a good sense of Judgement regarding new Tennants and satisfys there needs....
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Comment on agent fees
Thev Agent's Fee's Are Very Good !
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Many thanks for you kind words. As a business we work hard at delivering a consitently professional service to both landlords and tenants alike and I'm pleased that Kris met your expectations on ths occasion. ...
May 18,2017
Minithumbup
By: 'Andy'
May 18,2017
0 people found
this helpful
The service that I received was professional and helpful,it was a nerve wrecking experience giving up my home for rent made easy by the people I dealt with....
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Comment on agent fees
I feel the inventory should be part of the initial fees and an additional charge shouldn't be made....the VAT on all charges is also a drain on an otherwise good income. I don't fully understand the amount being charged in the first month and struggle to see how this amount is justified...a breakdown maybe helpful to future customers,unfortunately this fee is the same for most sales and letting agents.However,these fees are competitive and I did receive a 50% discount on either the first months rent or 50% off the monthly fee,usually 10% reduced to 5%.Beresfords are the best in terms of other sales and lettings agents fees. Together with friendly staff and good service,they are the right agent to use.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Andy Many thanks for taking the time to provide some feedback. I'm pleased that you found our service both professional and helpful. I just wanted to respond on a couple of points that you have made. We employ our own Inventory Clerks who compile very detailed reports (most extending to more than 50 pages) including lots of photo's. This is a critical document and will greatly assist should a dispute of any kind arise between landlord and tenants. The costs applied are merely a contribution an ...
May 18,2017
Minithumbup
Alex Beresford
By: 'Tom Lonergan'
May 18,2017
0 people found
this helpful
I had a very easy run with Beresfords, selling my flat in Great Baddow, Chelmsford. The initial point of contact was easy and quick, Joe Waller, came round described the entire process effectively, explained how the marketing and valuing would work - Took great photos that day and went back and got the adverts live that afternoon. Over the course of the next two weeks, I had viewings booked in via Helene, Alex, Shuan and Joe, they were always good on the phone, turned up on time, polite and d...
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Comment on agent fees
Agents fees were fair, not the cheapest, not the dearest but completely spot on, for the level of service, attention to detail AND the results. I've used cheaper online agents before, but you get what you pay for and i know, it was sold better, quicker and more effectively by them than it would of been elsewhere so their fee was earned in the sale price achieved
Was this helpful? Yes
May 18,2017
Minithumbup
Abby Johnson
By: 'Walter Properties Limited'
May 18,2017
0 people found
this helpful
I have dealt with Abby on many occasions. She is always efficient and friendly. Most importantly she responds to enquiries very quickly. I look forwards to dealing with her in future....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for your feedback. Abby is a great asset to us in Chelmsford and I know that she will be pleased that you have taken the time to provide such positive comments. It's great that you are a repeat customer as it confirms that we are generally meeting your expectations on a consistent basis. We are very grateful for your ongoing business. ...
May 18,2017
Minithumbup
Kris Murrells
By: 'Alice'
May 18,2017
0 people found
this helpful
Kris was exceptionally helpful, polite, enthusiastic and professional at all times. I was very particular, and he went the extra mile to find me the perfect place. I would highly recommend Kris to anyone looking for a rental property or looking to rent theirs out. Thank you for being an exception to the rule!...
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Hi Alice Many thanks for your feedback. Glad to hear that Kris exceeded your expectations and went the extra mile for you. I hope you enjoy your time in the property. ...
May 18,2017
Minithumbup
Kris Murrells
Kris Murrells
By: 'Emilia B'
May 18,2017
0 people found
this helpful
I use Beresford for the rental and management of my flat, and I am very happy with their services. From my first call to Beresford, I have been very impressed with the high quality of service and professionalism. A special thank you to Kris Murrells, who has been very responsive to my requests and always available when I needed advice. Kris is always checking if I am happy with Beresford and always delivering the best client service when dealing with a real estate company. The company does the ...
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Comment on agent fees
When I compared the rates of this agent with other agents in the area, they have the best rates, and the quality of their service is impeccable.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Emilia Thank you for taking the time to provide some feedback. I'm pleased that the standard of service provided to you by our team in Chelmsford has met your expectations. Kris will be particularily pleased to read your comments. ...
May 18,2017
Minithumbup
Kris Murrells
Kris Murrells
By: 'MThan'
May 18,2017
0 people found
this helpful
Easily approachable. Give good advise ( at least to me) Can answer the questions I asked. xx xx xx xx xx...
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Comment on agent fees
This is my first experience for letting. I think it is fair.MT
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Thank you for your feedback. I'm pleased that you felt the advice provided by our staff was good and that when you had queries they were approachable. ...
May 18,2017
Minithumbup
Alice Norkett
By: 'Kate J'
May 18,2017
0 people found
this helpful
Excellent service from beginning to end from the whole team. Always friendly and professional. Have made the whole process very easy....
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 05, 2017
View all comments (1)
Kate Thank you for providing some feedback. I was pleased to hear that you have been pleased with the level of service extended to you by our lettings team at Chelmsford. We invest a lot of money into the ongoing development of our staff so it's good to know that they are meeting our customers expectations. ...
May 17,2017
Minithumbup
By: 'Neil'
May 17,2017
3 people found
this helpful
They have consistantly provided me with very good, honest and fair advice. When I have had problems with tennants, they have given me their time to explain and advise me....
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Comment on agent fees
Very fair prices.
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 02, 2017
View all comments (1)
Neil Thanks for the positive feedback. Pleased that our staff have taken the time to explain things and resolve any issues. Thats just how it should be! ...
May 17,2017
Minithumbup
By: 'AnnaK'
May 17,2017
2 people found
this helpful
Kris and his team have let and managed my properties for some years now. Always professional and provide great tenants. Always happy to help and it is nice to see and deal with the same people that seem to have been there a long time instead of ever changing staff that seems to be the case with most agents....
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Was this helpful? Yes
By: Steven Bond Manging Director
Jun 02, 2017
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Anna Thanks for taking the time to provide your feedback. It's pleasing to hear that you have been working with us now for a number of years and that the service extended to you is always of a high standard. As a company we invest heavily in staff training so it's good to know that it is having a positive effect. ...
Mar 29,2017
Minithumbdown
By: 'Needstobesaid'
Mar 29,2017
1 people found
this helpful
Was buying a new build 'Executive' house that Beresfords had sole responsibility for marketing. I had absolutely no exposure/opportunity to interact with the developer (William Thompson Homes of Leytonstone). Under threat of "6 other people being very interested", I asked my key questions and handed over a £1000 Reservation Fee. The house was marketed by Beresfords as being 2551 square feet in size, with such information being fundamental to my assessing the acceptability of t...
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Was this helpful? Yes
May 01,2016
Minithumbdown
Alex Beresford
By: 'Avoidberesfords'
May 01,2016
7 people found
this helpful
I put an offer on a house I wanted desperately as it was next to my sister. Beresfords made me jump through a lot of hoops, which I did, and all I asked was that they keep me up to date with what was happening. They didn't do this In fact they ignored all of my calls and emails, were impolite and insulting, put the property on the market without telling me then sold without telling me. Never even had the courtesy to reply to an email. I dealt with Alex Beresford who was awful, rude and dismissiv...
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What agent could do to change your mind?
Fees are high considerably what awful service they offer.
Attached Files
Comment on agent fees
Fees are high considerably what awful service they offer.
Was this helpful? Yes
By: Alex Beresford
Jun 03, 2016
View all comments (1)
Thank you for your review and your comments. Your statements of being made to jump through hoops would refer to your financial substantiation/verification on the purchase of the property and also confirmation of your position to be able to proceed (either sold subject to contract or nothing to sell), as I am sure you understand and would expect the same for a potential buyer on your property, we verify all buyers finances/positions when discussing offers with an owner as to give the most informe ...
Apr 15,2013
Minithumbdown
By: 'floriaangel'
Apr 15,2013
8 people found
this helpful
Landlord has been slow to sort out overflowing gutters and deal with the aftermath of a bathroom leak that flooded the house. Agent and landlord concealed subsidence which also compromised the damp course. This resulted in extreme damp conditions and black mould. It took 8 months to get a dehumidifier by then lots of damage to our own personal property. Landlord thought that nerely opening the windows during the 2 wettest years on record would sort out the damp. When we asked advice concerning o...
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What agent could do to change your mind?
First of all, to act fairly and not misconstrue information.
Attached Files
Was this helpful? Yes
By: Steven Bond Manging Director
Jun 02, 2017
View all comments (1)
Thank you for providing your feedback. Naturally I was both dssapointed and surprised to read your comments. We would never move any tenants into a property which is unfit for occupation nor conceal subsidence. If you want to discuss this in more detail personally then please make contact via my email address and I will be more than happy to investigate matters further for you. ...
Areas covered
  • CM3 4
  • CM1 1
  • CM3 8
  • CM1 2
  • CM2 0
  • CM1 6
  • CM1 7
  • CM2 6
  • CM2 7
  • CM2 8
  • CM2 9
  • CM3 1
  • CM3 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£141,000
  • Max: Β£177,000

Letting
  • Min: Β£0
  • Max: Β£141,000

NAEA ARLA SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 4 2 2 0 0 0 0 2
Alex Beresford Alex Beresford
Area Director
3 reviews

About Alex This busy office is managed by Alex Beresford who also lives locally and has a team of nine sales staff who have built up a considerable amount of experience and knowledge of the local area. Alex enjo View full profile
James Westbrook James Westbrook
Sales Assistant Manager
0 reviews

About James James has been working for Beresfords since 2016 as an assistant manager and his experience and knowledge comes second to none. He has an excellent understanding when it comes to clients and their nee View full profile
Helene Dendy Helene Dendy
Sales Senior Negotiator
0 reviews

About Helene Helene has worked for the company for 15 years and has been in the industry for 22 years and has great experience within her role. Helene likes working for a family run business and how her team are v View full profile
Shaun Bull Shaun Bull
Sales Senior Negotiator
0 reviews

About Shaun Shaun started working at Beresfords as a trainee negotiator and has been in the company for 6 years. Shaun likes the flexibility within his job role and how each day is a new challenge. Shaun's positi View full profile
Chris Dutton Chris Dutton
Senior Manager - Residential Lettings
1 reviews

About Chris Chris has been working within the Lettings market since 1999 so retains an abundance of industry experience. He is fully ARLA qualified so is well placed offer sound and professional advice. Chris i View full profile
Kris Murrells Kris Murrells
Manager - Residential Lettings
4 reviews

About Kris Kris leads a successful team in Chelmsford and has been working in Residential Lettings since 2009. He is fully ARLA qualified and retains detailed knowledge of the Chelmsford market so is well place View full profile
Alice Baker Alice Baker
Assistant Manager - Residential Lettings
1 reviews

About Alice Alice has worked in the Property Industry since 2008 and is a fully qualified member of ARLA. Therefore she is well placed to offer sound and professional advice to landlords and tenants like. In View full profile
Lisa Thompson - no image available Lisa Thompson
Float Inventorty Clerk
0 reviews

About Lisa Lisa has a background in accounting and banking. She joined Beresfords in 2017. Lisa is a trained beauty therapist. View full profile
Alice Norkett Alice Norkett
Senior Lettings Consultant
2 reviews

About Alice Alice started her career in Lettings back in 2013 and has since then successfully developed her career with Beresfords. She is fully ARLA qualified and retains a detailed knowledge of the Chelmsford m View full profile
Sally Stokes Sally Stokes
Inventory Clerk - Residential Lettings
0 reviews

About Sally Sally started working for Beresfords in 2010 and her main role is prepare detailed condition reports, more commonly known as inventories on all properties just prior to any new tenant moving in. Ther View full profile
Abby Johnson Abby Johnson
Lettings Progressor
3 reviews

About Abby Abby has worked for Beresfords in the Chelmsford branch since 2015 and is responsible for progressing all new lets through to a successful completion. She has excellent relationships with many landlo View full profile
Michelle Harriss Michelle Harriss
Adviser
0 reviews

About Michelle Thirty years’ experience in the industry working as a broker, lender and intermediary; she joined Flagstone in 2014. View full profile
Joe Wass Joe Wass
Float Lettings Negotiator
0 reviews

About Joe Joe commenced his career with Beresfords in 2016 and his responsibility is to successfully match potential tenants to suitable properties. Joe is a popular member of the Lettings Team at Chelmsford, View full profile
Sarah Martin - upload your photo Sarah Martin
0 reviews

About Sarah No description set View full profile
Robert Twitchett - upload your photo Robert Twitchett
Senior Property Consultant
0 reviews

About Robert No description set View full profile

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Last updated at 9:39 AM 08/08/2017 by allAgents

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Last updated at 9:39 AM 08/08/2017 by allAgents

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