View all comments (1) Dear Madalina Thank you for taking the time to post your review on the service you have recently received from our team at Colchester Lettings. I will pass on your kind words and thank you for awarding us with 5 stars. ...

View all comments (1) Hi Annette, Many thanks for the 5 star review for Maria who is based at our Colchester office. I am really pleased you are impressed with the level of service you are receiving and thank you for your positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager ...

View all comments (1) Hi Steven, Many thanks for your 5 star award for the team at our Colchester office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager ...

View all comments (1) Hi Liana, Many thanks for the 5 star award for Charlie at our Colchester office. Charlie works really hard to provide the best possible customer care and you would have been in very safe hands as he guided and supported you through the process. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager ...

View all comments (1) Hi Jugeet, Many thanks for taking the time to post your 5 star award for Maria who is based at our Colchester office. Maria is focused on providing the best possible customer care and will guide and support from the first point of contact. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager ...

View all comments (4) Dear Mr Harris, I wanted to thank you personally for taking the time to post your review on the service you have received from Tessa and our Colchester lettings team. I am sure she will be very pleased with your kind words and for awarding the team with 5 stars. It just proves that not all agents are the same. Tessa has years of experience in dealing with all of the new lettings legislation and as such you are in very safe hands. Thanks again. ...

View all comments (1) Hi Delis, Thank you for taking the time to post your 5 star review for Maria who is based at our office in Colchester. Maria is committed to providing the best possible customer care, offering guidance and support throughout a transaction, whilst keeping all parties updated. She will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager ...

View all comments (1) Hi Adam, Many thanks for the 5 star review and positive comments for Maria and Damian who are based at our Colchester office. Both work hard to provide the best possible customer service, offering guidance and support throughout a transaction. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager. ...

View all comments (1) Hi Sophie, Many thanks for the great review for the team at our Colchester office. They are all focused on providing the best possible customer care and will do everything within their power to ensure a transaction goes through smoothly to exchange and completion. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager ...

View all comments (1) Hi Chris, Many thanks for the 4 star review for the team at our Colchester office. Whilst I am sorry the service fell short during the process, I am pleased to hear Damian, our Branch Manager, picked up and restored your faith, doing everything within is power to get the transaction through to completion. Delivering a high level of customer care is important to us, and your feedback is appreciated to enable us to continue improving the service we offer. We look forward to assisting you again ...

View all comments (1) Hi Geoffrey, Thank you for taking the time to post your 5 star award and positive comments for the team at our Colchester office, and in particular Damian and Tom. I am pleased you were impressed with the level of service extended to you and hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager ...

View all comments (1) I wanted to reply personally to the recent 1* review posted on All Agents. I’m sorry that you appeared dissatisfied with the level of service provided by our company during your tenancy. Unfortunately, it is difficult for us to identify you individually as a client as no name or property address has been provided for reference but instead merely a number which has no relevance to any of our records. Notwithstanding this, I was keen to respond to each of the points you raised as best as I cou ...

View all comments (1) Hi Claudia, Many thanks for the 5 star review for the team at our office in Colchester, and in particular Maria. The team are all dedicated to providing the best possible customer care and will guide and support you every step of the way. They will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager ...

View all comments (1) Hi Elizabeth, Many thanks for the 5 star review and kind comments for Maria who is based at our Colchester office. Maria is focused on providing the best possible customer service and will do everything within her power to progress a transaction through to exchange. She will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager ...