• Craig Wildy
    Craig Wildy
  • Lucy Beresford
    Lucy Beresford
  • Misty Dowson
    Misty Dowson
  • Karl Reynolds
    Karl Reynolds
  • Joe Laurence
    Joe Laurence
  • Shirley Wildy
    Shirley Wildy
  • Ryan Enright
    Ryan Enright
  • Chris Waweru
    Chris Waweru
  • Danielle Perry
    Danielle Perry
  • Jenny Harman
    Jenny Harman
Launched in 2009 by directors Lucy Beresford and Craig Wildy, Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London. We specialise in residential sales, lettings and property management and pride ourselves on offering an honest and professional service that is tailored to the needs of each individual client, delivered by friendly, experienced and qualified staff. What sets us apart is that we have a genuine commitment t Read full description...o building long-term relationships and we aim to do that by listening closely to what you want. Furthermore we recognise the importance of regulation within the industry and are members of ARLA (the Association of Residential Lettings Agents), the NAEA (National Association of Estate Agents) and The Property Ombudsman. We are also a 'SAFEagent'. SAFE (Safe Agent Fully Endorsed) is a mark denoting firms that protect landlords and tenants money through a client money protection scheme.
Beresford Residential

91 Acre Lane London
Greater London
SW2 5TU

020 7326 7450

Feb 21,2017
Minithumbup
By:
Feb 21,2017
Featured Review
0 people found
this helpful
Both Danielle and Chris at the Brixton branch were very helpful. Chris gave notice to me of other properties in the area that may be interesting to me after the first property I saw wasn't quite right. Danielle was happy to show me around the second viewing at very short notice....
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Comment on agent fees
Initial fees are OK but additional fees for extending tenancy etc look quite high
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
Featured Review
0 people found
this helpful
I think Danielle is lovely to deal with, very helpful and supportive. I'd very happily return to Danielle as she was great throughout our purchase...
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Comment on agent fees
unknown (I was buying)
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
Featured Review
0 people found
this helpful
Dannielle showed us around two properties and was a very patient and informative agent. She has since helped us find our perfect house and I am certain that without her help, in convincing the landlord to accept our offer, we would still be on the house hunt. She has been very quick to respond to any communication and I cannot fault her for anything. Thank you for all your help and best of luck for the future....
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Comment on agent fees
Transparent and reasonable fees.
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Feb 03,2017
Minithumbup
By:
Feb 03,2017
Featured Review
0 people found
this helpful
Danielle was super friendly and very knowledgeable on the properties. She answered all email queries promptly and efficiently which made the whole process a lot easier!...
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Jan 27,2017
Minithumbup
By:
Jan 27,2017
Featured Review
1 people found
this helpful
It was a really pleasure to deal with the guys at Beresford Residential. Great communication and co-ordination. They were knowledge about the property and organised viewings (and second viewings) really efficiently. I look forward to a continued relationship...
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Comment on agent fees
Agents fees are in line with market expectations!
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Feb 08,2017
Minithumbdown
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Feb 08,2017
0 people found
this helpful
Worst estate agency I have ever had to deal with. Firstly, when we moved in we had things written in the contract that legally should have been completed and NOTHING had been done. It took over 2 months and many many phone calls for the list to be completed. After speaking with Joe Casey about the situation the answer I got was...why don't you move out? You clearly don't like the property. No I do like the property I just want the fixtures and fittings to be done as agreed in the contract (one o...
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Jan 27,2017
Minithumbup
By:
Jan 27,2017
1 people found
this helpful
Dannielle was really helpful and friendly from the start, keeping us in the loop with prospective properties and answering our questions quickly....
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Jan 26,2017
Minithumbup
By:
Jan 26,2017
1 people found
this helpful
Chris is a great agent. He works very quickly and is always responsive to texts, calls and emails. He fought on our behalf to get a great deal which both landlord and tenant was satisfied with, plus the property was a real gem. I would thoroughly recommend using the services of Chris, and Beresford as a whole, for all of your real estate needs....
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Jan 26,2017
Minithumbup
By:
Jan 26,2017
1 people found
this helpful
Both very knowledgable, honest and helpful agents. Enjoyed meeting them and using their professional services. Helped me during a tough and stressful experience....
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Comment on agent fees
Expected
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Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
Very positive experience all round. Dannielle and Chris did a great job of understanding my requirements and ensured I didn't miss any short notice opportunities. Thanks....
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Comment on agent fees
Very reasonable.
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Jan 24,2017
Minithumbup
By:
Jan 24,2017
1 people found
this helpful
I walked into branch on a Wednesday evening at about 6 pm. by 7 pm I have a viewing set up for 7:30 pm that evening. I went along and loved the property but without my housemate having had a chance to look at was uncomfortable about making an offer. she totally understood and didn't put any pressure on me. A few days later she called about the property we eventually secured. when we were late for the viewing because of the tube strike she waited in the cold for us and managed landlady. through t...
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Comment on agent fees
fine
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Jan 24,2017
Minithumbup
By:
Jan 24,2017
1 people found
this helpful
Dannielle was really friendly and helpful. Quick to respond to the millions of questions we had & feel she went the extra mile. Had a really good experience through her (we got our dream flat!) & wouldn't hesitate to recommend to any one else with their property search. We did have one issue as the flat was described as furnished & on the tenancy application it stated 2 beds but were told after our offer was accepted that we would have to buy one ourselves. However, we have been p...
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Chris was helpful and very relaxed. He shouldn't have been in work due to a tooth problem but he met us at 7:30pm and showed us round the property. I've had several horror stories with most real estate agents but Beresford are really helpful and easy to work with. Cheers....
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Comment on agent fees
Not sure why we need 150 fee then 150 per person on top of that.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Chris and the team were professional yet friendly and efficient with my time. The properties identified to look at met my requests and the whole process was very straight forward. Thank You....
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Comment on agent fees
Seemed a little high to me but I haven't got any alternatives with which to make a comparison so it may be competitive.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Chris managed to get us in to see a flat he knew we'd like before the rush. It allowed us to put an offer down that was accepted. Very happy with the result and with Chris for helping us find a place right for us....
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Comment on agent fees
Reasonable compared to other agencies but still too high
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Thanks to Chris and Jenny for their expertise and help in finding a flat that suited our needs. Your help is very much appreciated!...
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Nov 18,2016
Minithumbdown
By:
Nov 18,2016
7 people found
this helpful
Quite simply THE WORST ESTATE AGENCY TEAM I'VE EVER HAD TO DEAL WITH. Incompetency is rife and commonplace in this branch, from the roots all the way up to the branch manager. They are all as bad as each other, willing to cheat, lie and steal to ensure there is an extra £ in their pocket. They have absolutely no regard for the wellbeing of their tenants, or landlords for that matter. In addition to this, they are completely and utterly useless at their jobs. If you are a landlord, DO N...
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By: Joe Laurence
Nov 23, 2016
View all comments (1)
Dear 'DT', I'm sorry to hear that you feel let down by our service. I have looked into the issues you raised and believe that the problem with the keys arose due to the locks on the property being changed without us being notified. Which then lead to us booking contractors that could not gain access. I can assure you that all the contractors we use meet the required standards as per UK legislation and are fully insured. The plumber that attended your property to change the boiler is a mem ...
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
2 people found
this helpful
Incompetent and awful communication. Rang about 10 times in one day asking when I would come in to which I gave the same answer each time. Acted on behalf of the landlord and not the tenant at all. Refused to contact the landlord on our behalf and were not allowed to give out their contact details so we had no way of communicating with them until our move-in date. Did not pass on some important information regarding move-in until we had already signed and paid which could have impacted our decis...
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Comment on agent fees
High given the poor service.
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May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Dannielle was really helpful in finding me a rental property. She raised to emails quickly and efficiently and found me a really great flat. She was also really friendly and helpful at all times and I'd definitely recommend her...
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Comment on agent fees
Agents fees are fair, lower than others I've seen in the area
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Dannielle has been fab from start to finish. She knew exactly what we were looking for and despite our first offer not being accepted (not Dannielle's fault), she continued to support our search and managed to secure our new flat. She was really flexible with times and always responded in a timely manner - thanks again Danielle....
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Comment on agent fees
Dannielle was great help and understood our wants and needs. The agency costs seem very high however which is a minor downside.
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
2 people found
this helpful
Dannielle was amazing throughout the entire process. She was very responsive, sending over relevant properties and arranging viewings right away. She was also very helpful throughout the offer process, ensuring that we had all information and setting us up for success so that we got the flat we wanted :) I would definitely recommend this agent....
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Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
I found Karl to be professional, courteous and personable throughout the process. I'd say I'm not the easiest person to deal with and he was patient and good humoured at all times. He managed the process efficiently and kept me informed of things I needed to know. This is clearly a man who knows his job, and a lovely person with it....
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Comment on agent fees
I think letting agent fees are outrageous and Beresfords are in line with everyone else's.
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
Good service all round. Provided good advise and had a good relationship with Chris throughout the process. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Chris was very helpful and professional, he always kept us in the loop and walked us through the whole process. He listened to what it was we were looking for and called us as soon as it came on the market - we now have had an offer received on our dream property! Thank you thank you!!!!!...
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Comment on agent fees
Worth the money for the service provided
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Beresford were excellent in support and advice. I felt at all times that they were up to date on progress and that they were doing all they could to see the sale through....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
0 people found
this helpful
Both Chris and Dannielle were very helpful in my house search and were not pushy in anyway. When it came to putting in an offer, Dannielle was very quick and clear with what needed to be completed....
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Comment on agent fees
They are not the worst, but not the best. I was initially told they are ‚£150 per tenant, but was not told about the fixed tenancy set up fee of ‚£150.
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Offers via e-mail fit all to my requests and any viewing was short dated, uncomplicated and in the end I've got the flat I liked the most. A plus for being very honest with me and for not trying to roll any s*** in glitter!...
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Comment on agent fees
Good fee compared to what I have seen before in this area.
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Really polite, helpful and friendly. Took time to explain the market to us and how it works, what to local area was like etc and explained their pro-active approach and checked I was happy with that kind of communication. Rare....
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Comment on agent fees
Average I guess
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Dannielle was really prompt and kept us informed at all times. Her knowledge of the property was very good and she was available to answer any questions we had....
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Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
1 people found
this helpful
Karl has offered an extremely efficient and effective service in both managing the transfer of my property to Beresford's management from the old supplier, and the recent management of boiler and heating issues and I am extremely grateful to him for his service....
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
good overall service responsive to all queries and helpful. only issue was no access to outside space. would recommend to a friend....
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Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
I was very impressed with the level of service I received from both members of staff, they were extremely accommodating regarding the time I wanted to view the flat. When I emailed to make my offer I received a call straight away and the ball rolled from there. They were able to answer all the questions I asked without hesitation. Very impressed so far with the service....
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Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
I had a great experience working with Chris. He was courteous, professional and provided all the information I needed. I was very satisfied with the experience and would recommend this agent....
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Comment on agent fees
As far as I know they are in line with the market.
Was this helpful? Yes
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
always have a great service , the last flat was let in 3 days , very happy with this branch , would recommend...
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Comment on agent fees
would prefer them to be less but think overall its good value
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
Chris and Danielle were both incredibly helpful in finding us a flat! We were regularly updated on properties suiting our requirements, and received very quick responses from both whenever we had queries. Danielle was very friendly and honest, and was happy to let us take as much time as we wanted during our viewings, answering all of our questions about the properties. Chris was extremely helpful and knowledgeable when it came to making an offer on our desired property, and also thoughtfully of...
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Areas covered
  • SW2
  • SE17 SE15 SE24
  • SW4
  • SE27 SE22 SE21 SE27
  • SW11
  • Brixton, Clapham, Stockwell
  • SW8
  • SW9
  • SW16
  • SW12
  • SW18
  • SW17
  • SE11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £22,000
  • Max: £855,050

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 2 85 8 19 0 16 2 12 4
Craig Wildy Craig Wildy
Director
25 reviews

About Craig Craig grew up in West Sussex and moved to London to embark on a joint honours degree in Business Studies and Sports Science, with a focus on law and accounting. After a short spell working in the acco View full profile
Lucy Beresford Lucy Beresford
Director
16 reviews

About Lucy No description set View full profile
Misty Dowson Misty Dowson
Branch Manager
29 reviews

About Misty No description set View full profile
Karl Reynolds Karl Reynolds
Senior Property Manager
26 reviews

About Karl No description set View full profile
Joe Laurence Joe Laurence
Area Manager
41 reviews

About Joe Joe joined Beresford Residential as a Property Consultant in 2012 after having spent two years working in financial sales in the City of London. He quickly progressed through the ranks and in 2014 was View full profile
Shirley Wildy Shirley Wildy
Client Accounts Manager
14 reviews

About Shirley No description set View full profile
Ryan Enright Ryan Enright
Branch Manager
33 reviews

About Ryan No description set View full profile
Chris Waweru Chris Waweru
Property Consultant
31 reviews

About Chris No description set View full profile
Danielle Perry Danielle Perry
Property Consultant
32 reviews

About Danielle No description set View full profile
Jenny Harman Jenny Harman
Property Consultant
1 reviews

About Jenny No description set View full profile

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Fees

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Last updated at 9:51 AM 09/02/2016 by allAgents

Complaints Procedure

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Last updated at 9:51 AM 09/02/2016 by allAgents

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