• Craig Wildy
    Craig Wildy
  • Lucy Beresford
    Lucy Beresford
  • Misty Dowson
    Misty Dowson
  • Karl Reynolds
    Karl Reynolds
  • Joe Laurence
    Joe Laurence
  • Ryan Enright
    Ryan Enright
  • Chris Waweru
    Chris Waweru
  • Samer Singh Daula
    Samer Singh Daula
  • Andrez Estivariz
    Andrez Estivariz
  • Angelo Tormena
    Angelo Tormena
Launched in 2009 by directors Lucy Beresford and Craig Wildy, Beresford Residential has grown to become one of the most successful and highly regarded independent estate agents in South London. We specialise in residential sales, lettings and property management and pride ourselves on offering an honest and professional service that is tailored to the needs of each individual client, delivered by friendly, experienced and qualified staff. What sets us apart is that we have a genuine commitment t Read full description...o building long-term relationships and we aim to do that by listening closely to what you want. Furthermore we recognise the importance of regulation within the industry and are members of ARLA (the Association of Residential Lettings Agents), the NAEA (National Association of Estate Agents) and The Property Ombudsman. We are also a 'SAFEagent'. SAFE (Safe Agent Fully Endorsed) is a mark denoting firms that protect landlords and tenants money through a client money protection scheme.
Beresford Residential

91 Acre Lane London
Greater London
SW2 5TU

020 7326 7450
Jun 20,2017
Minithumbdown
By:
Jun 20,2017
0 people found
this helpful
I was a tenant with Beresfords for three years. My final experience has left us with a sour taste in our mouth. Having always had a positive relationship with Joe Casey. Our last property we had been left down by our landlord with regards to cleanliness of the property on move in and other issues with the property which were promised prior to check in. Following our move in we had discussions with Beresfords about our concerns on the quality of the check in of the property and a list of all ...
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Attachments
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By: James
Jun 21, 2017
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Good evening Joe I am disappointed that the sole blame for our experience is being directed towards the landlord. You have a responsibility to your tenants who do pay a fee for your services to ensure that Landlords that advertise under your name are to the same high standard you set across the company. I did refrain from mentioning other aspects of our experience with you and provided my direct telephone line so you could contact me directly. We had agreed to extend our move out dat ...
Jun 08,2017
Minithumbup
Chris Waweru
Ryan Enright
By:
Jun 08,2017
0 people found
this helpful
Chris & Ryan have both been really helpful, nice and thorough from the very beginning. They gave great advice to get the best possible deal and managed to get our offer to be accepted in just a few hours - which was incredible. They are very reactive which is much appreciated! Thanks a mil to them....
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Comment on agent fees
The renewal fees are a bit high but the deal we got is great so we can't complain about the service
Was this helpful? Yes
Jun 08,2017
Minithumbup
Chris Waweru
By:
Jun 08,2017
0 people found
this helpful
Chris went out of his way to help us get our perfect flat. He kept me up to date throughout the whole process, as I was not in London at the time, and made sure we knew exactly what to do. Really helpful thank you, I would highly recommend Chris as an agent!...
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Comment on agent fees
good
Was this helpful? Yes
Jun 08,2017
Minithumbup
Chris Waweru
By:
Jun 08,2017
0 people found
this helpful
Chris was extremely helpful and went above and beyond what he was expected to do to help Molly and I secure the flat we wanted, especially because Molly is in Paris making things a lot trickier. He stayed after hours in order to receive paperwork and arranged to meet me in his spare time due to my working hours on that day. I would highly recommend him and I think he is a credit to your company....
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Jun 05,2017
Minithumbdown
Samer Singh Daula
By:
Jun 05,2017
0 people found
this helpful
Honestly, the worst letting agents I have ever had the misfortune to deal with. They withheld information from the tenant that I had specifically asked them to provide. They fail at every occasion to provide clear and timely communication and refuse to take any responsibility for their multiple mistakes. One of which was that they posted the property keys into a secure postbox which they then tried to foce open, thereby rendering the box useless. Too cheap to call out a locksmith to fix it. In...
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By: Joseph Laurence
Jun 05, 2017
View all comments (1)
Dear Landlord, Thank you for your feedback, I apologise if you feel that communication has been lacking throughout the process of letting your property and will certainly speak to the staff members you have mentioned regarding this. As discussed earlier today on the telephone I personally planned to visit your property this afternoon to meet the tenant and hopefully rectify address the post box situation. I can now confirm I have done this and it seemed to me as if the postbox had been ben ...
May 31,2017
Minithumbup
Chris Waweru
By:
May 31,2017
0 people found
this helpful
Chris has been outstanding. He knew exactly what I was looking for and was extremely quick in helping me get the property i liked. Great Guy....
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May 30,2017
Minithumbup
Chris Waweru
By:
May 30,2017
0 people found
this helpful
Chris was friendly and gave excellent advice. He was vers hepfull and efficient, showing real professionnalism. He helped us throughout the whole process....
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Comment on agent fees
Reasonnable
Was this helpful? Yes
May 26,2017
Minithumbup
Chris Waweru
By:
May 26,2017
0 people found
this helpful
Chris was a great help. The 2 houses we saw were exactly what we had asked to see. By far the best agent we had seen since starting to look for a new property....
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Was this helpful? Yes
May 16,2017
Minithumbdown
Dannielle Perry
By:
May 16,2017
0 people found
this helpful
If no stars was an option I would choose that! I have just signed a lease on a property that the landlord intends to move back into while on a short work assignment overseas. After several week of discussions, correspondence, contracts and negotiations the lease was signed last week for a tenancy commencement next week. Then I found out today that the landlord intends to move back in after six months. I would, quite reasonably, expect to be told this before I even spent the time viewing the pr...
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Comment on agent fees
I requested that the agent waive their fees as I will be incurring fees again in the next six months or so primarily because of their choice to omit critical information about the landlords intentions. THEY DECLINED!
Was this helpful? Yes
May 15,2017
Minithumbup
Chris Waweru
By:
May 15,2017
0 people found
this helpful
Great service, very professional, he sorted everything out for us found the way to make us happy finding the perfect flat already at the 2nd viewing...
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May 12,2017
Minithumbup
Karl Reynolds
Misty Dowson
By:
May 12,2017
0 people found
this helpful
Keen, thorough, accomplished overall Completing referencing and sign up was to the wire but done Some junior staff require additional training to match service and responsiveness of senior team Issue with supplier leaving flat door wide open overnight - unacceptable...
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Comment on agent fees
Acceptable
Was this helpful? Yes
May 11,2017
Minithumbup
Chris Waweru
By:
May 11,2017
0 people found
this helpful
I really liked Chris, there were some specific things I wanted and he didn't quit searching until he found it for me....
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Was this helpful? Yes
May 09,2017
Minithumbup
Dannielle Perry
By:
May 09,2017
0 people found
this helpful
Danielle has been fantastic throughout the process of flat-hunting, making a process that is usually stressful, easy and fast. She was incredibly quick with responding to all messages and was informative throughout....
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Was this helpful? Yes
May 03,2017
Minithumbup
Chris Waweru
By:
May 03,2017
0 people found
this helpful
Excellent and prompt service, all our questions were answered and Chris was very helpful throughout. Would thoroughly recommend to any other renters....
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Was this helpful? Yes
May 01,2017
Minithumbup
Dannielle Perry
Samer Singh Daula
By:
May 01,2017
0 people found
this helpful
Very professional service, personable, quick and punctual. Admin process easy to understand and only took minutes to complete. Highly recommended....
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Apr 25,2017
Minithumbup
Dannielle Perry
Ryan Enright
By:
Apr 25,2017
0 people found
this helpful
Very pleased with the service, well knowledged , provided all the information needed , helpful at every step, would definitely recommend them....
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Apr 24,2017
Minithumbup
Dannielle Perry
Ryan Enright
By:
Apr 24,2017
0 people found
this helpful
Danielle and Ryan were very knowledgeable, punctual and professional. Finding a rental property in London is never easy and of the many agents we were working with they were the best by far. Thank you both again for helping us find our new home!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 18,2017
Minithumbup
Dannielle Perry
Samer Singh Daula
By:
Apr 18,2017
0 people found
this helpful
Dannielle has been an absolute hero securing this property for us having had a very last minute let down on a previous property. Within two days of contacting her we had seen a property that was easily the best we'd seen throughout our search, signed the forms and within 48hours were told it had been accepted! Dannielle was upfront, easy to do deal with and very straight forward from start to finish and I'd be more than happy to recommend her and Beresford to anyone else looking to move in the ...
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Comment on agent fees
Whilst I don't feel that the fees are unreasonable per se, it's more of a case that I feel that agency fees anywhere are somewhat difficult to accept. Nothing personal, but just an industry thing for me I guess.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Dannielle Perry
By:
Apr 18,2017
0 people found
this helpful
Very easy to deal with - each time Danielle committed to do something she did it. Got to know our needs and preferences very quickly and showed us some great properties...
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Comment on agent fees
Prohibitively high, but in line with other agents in the area
Was this helpful? Yes
Apr 06,2017
Minithumbup
Chris Waweru
By:
Apr 06,2017
0 people found
this helpful
Chris is not only friendly but the most honest and helpful agent that we've had so far - and we've been looking for a month. He was very effective in responding to our questions and got our offer accepted in less than 24 hours. Great experience....
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Samer Singh Daula
Chris Waweru
By:
Mar 31,2017
0 people found
this helpful
Samer and his team provided a highly professional and efficient service in letting out our property: always communicative/responsive; patiently worked with us under challenging circumstances; provided only appropriate viewings re the calibre of tenants we were seeking; extremely quick to find us solid tenants who met our asking price. Prior to instructing Beresford, we'd researched all local letting agents – Beresford came out tops by far. We'd have no hesitation to work with them again in...
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Was this helpful? Yes
Mar 22,2017
Minithumbdown
Misty Dowson
By:
Mar 22,2017
0 people found
this helpful
Very helpful, efficient and quick in finding solid tenants. Able to help out with Gas Safe Certificate and contracts quickly....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Mar 16,2017
Minithumbup
Chris Waweru
By:
Mar 16,2017
1 people found
this helpful
Chris was so quick in getting us into a property that he knew we would love. We went for it straight away and couldn't be happier with it. He knew exactly what we were looking for, inside our budget and kept us completely up to date with the landlord's thoughts post offer. Very happy :)...
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Comment on agent fees
The fees are London fees but not unreasonable, definitely competitive.
Was this helpful? Yes
Mar 16,2017
Minithumbup
Misty Dowson
By:
Mar 16,2017
0 people found
this helpful
My house sale was negotiated and carefully managed from start to finish by the highly professional sales manager Misty Dowson....
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Comment on agent fees
good
Was this helpful? Yes
Mar 09,2017
Minithumbup
Chris Waweru
By:
Mar 09,2017
0 people found
this helpful
Chris was extremely helpful and stuck with us throughout the whole process. and eventually helped us find the property of our dreams. I would highly recommend Chris to anyone looking for a house....
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Was this helpful? Yes
Mar 07,2017
Minithumbup
Chris Waweru
By:
Mar 07,2017
1 people found
this helpful
Chris was great throughout our process with Beresford. He found the property we liked and listened to our opinions. Arrived to our appointment even though he was in pain from the dentist and was friendly and helpful throughout. He was also very speedy sending through the offer letter. Would use him again in an instant - Lovely guy....
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Comment on agent fees
Outrageous fees - administration on the contracts etc was basic and sometimes wrong
Was this helpful? Yes
Mar 03,2017
Minithumbup
Chris Waweru
By:
Mar 03,2017
3 people found
this helpful
Chris was positive, proactive and great guy to have onside. I must apologise myself for calling and texting him at all hours regarding the flat search process, however he was very accommodating and helpful. Thank you Chris...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Chris Waweru
By:
Mar 02,2017
2 people found
this helpful
Chris was fantastic at helping us secure our new flat in Stockwell. after some initial disappointment in our search, Chris showed us two great properties that were spot on what we were after. Thanks Chris!...
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Was this helpful? Yes
Mar 01,2017
Minithumbup
Dannielle Perry
By:
Mar 01,2017
0 people found
this helpful
Dannielle was fantastic with helping us find a flat and put in an offer. She kept in touch with updates through the process and helped us secure a flat! Thank you!...
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Was this helpful? Yes
Mar 01,2017
Minithumbup
Chris Waweru
By:
Mar 01,2017
2 people found
this helpful
Chris was fantastic. Very transparent with everything and helped us find the property very quickly. He friendly personality and positive attitude to helping both the clients and customers is awesome....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • SW2
  • SE17 SE15 SE24
  • SW4
  • SE27 SE22 SE21 SE27
  • SW11
  • Brixton, Clapham, Stockwell
  • SW8
  • SW9
  • SW16
  • SW12
  • SW18
  • SW17
  • SE11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 77% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £22,000
  • Max: £855,050

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
77 4 109 10 20 0 16 2 12 4
Craig Wildy Craig Wildy
Director
25 reviews

About Craig Craig grew up in West Sussex and moved to London to embark on a joint honours degree in Business Studies and Sports Science, with a focus on law and accounting. After a short spell working in the acco View full profile
Lucy Beresford Lucy Beresford
Director
16 reviews

About Lucy No description set View full profile
Misty Dowson Misty Dowson
Branch Manager
32 reviews

About Misty No description set View full profile
Karl Reynolds Karl Reynolds
Senior Property Manager
27 reviews

About Karl No description set View full profile
Joe Laurence Joe Laurence
Area Manager
41 reviews

About Joe Joe joined Beresford Residential as a Property Consultant in 2012 after having spent two years working in financial sales in the City of London. He quickly progressed through the ranks and in 2014 was View full profile
Ryan Enright Ryan Enright
Branch Manager
36 reviews

About Ryan No description set View full profile
Chris Waweru Chris Waweru
Property Consultant
49 reviews

About Chris Chris grew up in South East London around Peckham and Dulwich and currently lives in Sydenham. Before deciding to become an estate agent, Chris worked in finance for a bank but found that the routine View full profile
Samer Singh Daula Samer Singh Daula
Branch Manager
4 reviews

About Samer Samer joined Beresford Residential as Branch Manager in February 2017. If you'd like to find out more about Samer, you can visit his profile page on our website: http://www.beresfordresidential.c View full profile
Andrez Estivariz Andrez Estivariz
Property Consultant
0 reviews

About Andrez No description set View full profile
Angelo Tormena Angelo Tormena
In-house Photographer
0 reviews

About Angelo No description set View full profile

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Last updated at 9:51 AM 09/02/2016 by allAgents

Complaints Procedure

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Last updated at 9:51 AM 09/02/2016 by allAgents

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