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    Chanel
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    Amy
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    Chanel Fong
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    roger smith
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    Scott Richards
No description available.
Beresford Adams

24 King Street Wrexham
Clwyd
LL11 1HF

01978 228011

Jul 09,2016
Minithumbdown
By:
Jul 09,2016
1 people found
this helpful
The staff are all very friendly but useless when it comes to actually getting things done. Roger was quite responsive while setting up the mortgage, but after the initial paperwork we had to chase him all the way. He would frequently lie about the progress of our application and make out that he had done things, but when we spoke directly to the mortgage provider they said they hadn't received anything. This happened several times. The general office staff are okay, but had a similar we'll pas...
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What agent could do to change your mind?
Fees were okay: around ‚£350.
Comment on agent fees
Fees were okay: around ‚£350.
Was this helpful? Yes
Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
this helpful
Delighted with the service I received from Amie Preece at Beresford Adams Wrexham She was friendly, patient and professional, replying promptly to any concerns I had via both phone and email. I felt throughout that Amie took my interests and concerns seriously, and was doing all she could to ensure a successful sale of my property, particularly when it was difficult to get in touch with my tenant so viewings could be arranged! She was also empathetic and understanding when providing advice...
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Comment on agent fees
ok
Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
1 people found
this helpful
Amy looked after us throughout our whole experience, from going into the office to arrange a viewing to attending the viewing with us and then following up afterwards. She then took our offer forward and ensured that we were kept informed at each stage of the process. Overall we received excellent service and customer care from her and would highly recommend her....
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Was this helpful? Yes
Nov 27,2015
Minithumbup
By:
Nov 27,2015
1 people found
this helpful
The staff, Louise the manager, Amie and Chanel were always very polite and courteous and couldn't do enough for us, they always answered any questions put to them and if they didn't know they would get back to us with the answer. The staff were very good. I have two complaints. Firstly the time it took to complete the sale of the house; it's taken nearly 6 months because the first time buyer was delayed for a number of reasons. Beresford Adams should not have accepted an offer without knowing wh...
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Comment on agent fees
We have had to pay again for searches which was ‚£350 each time,when we were advised that the 100%retention put on property was not our fault but santanders and would not have to pay again on new property we are purchasing.
Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
house was up for sale with some other agent eight months no views went to Beresford Adams was sold in six weeks...
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Comment on agent fees
was a bit expensive but the end of the day they sold it
Was this helpful? Yes
Nov 10,2015
Minithumbup
By:
Nov 10,2015
1 people found
this helpful
Roger was recommended to me through a colleague. I had no recent experience in buying a home but Roger made the whole experience less stressful. He explained the types of mortgages and helped me find a mortgage which was right for me. He always reminded me that if i had any questions or worries , i was to call him which reassured me.I am extremely grateful for his advice....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
1 people found
this helpful
My letting was dealt with efficiently and effectively and the staff in the branch were courteous and professional at all stages....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
1 people found
this helpful
Very good overall rating was very helpful and answered any questions was also very efficient with everything with helping me get into the propety quickly. Very good at his job :) thanks again!...
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Comment on agent fees
Admin fee is overrated just to print off something on some paper I could have done it myself for less than ‚£10 I understanddthat it has to be paid for but ink and paper does not cost over ‚£200.
Was this helpful? Yes
Oct 30,2015
Minithumbup
By:
Oct 30,2015
1 people found
this helpful
A very friendly and helpful service was provided by Scott Richards at Beresford Adams. We had a number of queries about the property/tenancy before viewing which were all handled very efficiently. Having viewed the property, we requested to go back for a second visit which Scott was happy to do. I felt that this agency struck the right balance between managing the needs of both tenants and landlord, which isn't always the case....
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Comment on agent fees
I felt the level of fees was a little high.
Was this helpful? Yes
Oct 30,2015
Minithumbup
By:
Oct 30,2015
1 people found
this helpful
I have no problems with the service provided by Scott and other members of the team. He is polite, efficient and provided what appears to be a suitable tenant. Thank you...
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Oct 29,2015
Minithumbup
By:
Oct 29,2015
1 people found
this helpful
Scott was fantastic from start to finish with the lettings always on hand to help out and was great when we wanted to leave...
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Comment on agent fees
I was only unaware of the renewal fee after the 6 months that's one of the reasons for leaving
Was this helpful? Yes
Jun 24,2015
Minithumbup
By:
Jun 24,2015
0 people found
this helpful
Very professional. Smooth quick process. Lovely girls to deal with made us feel like friends. Highly recommend them. Make this agents your first port of call...
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Was this helpful? Yes
Jun 23,2015
Minithumbup
By:
Jun 23,2015
1 people found
this helpful
Chanel went over and above to sell our house. She kept us informed every step of the way and accommodated the buyer to secure the sale. We were updated via the telephone and then the conversation was confirmed by email. Beresford Adams were proactive in their approach, communicating with solicitors and removing as much stress from us as was possible. They worked as a team so any holidays did not delay any of the process or the level of service we received. I would recommend anyone to use t...
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Was this helpful? Yes
Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
Great estate agents, got lots of viewings on my property and was kept well informed with regards to feedback from the viewings, chanel was lovely, always friendly and able to offer me good advice when considering different options to to get my property sold. When my house did sell chanel kept me informed throughout the whole selling process which can be quite a stressfull time but knowing everything was going through as it should kept my stress levels to a minimum. Would strongly reccomend usi...
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Comment on agent fees
I do think the fees are on the high side, but do feel I got an excellent service.
Was this helpful? Yes
Mar 01,2015
Minithumbup
By:
Mar 01,2015
0 people found
this helpful
The customer service I recieved from Amie at Beresford Adams wrexham was superb. She was super efficient and it was a pleasure to deal with her. Actually away on holiday when we completed and she dealt with solicitors and vendor on our behalf . thanks Amie !!!...
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Jun 18,2014
Minithumbup
By:
Jun 18,2014
0 people found
this helpful
I was recently out actively viewing properties for a buy to let. The ladies listened to what I wanted and only offered me properties that were suitable which would give me the best return for my money. They were always very polite and enthusiastic even when I wasn't interested in a particular one. I dealt with all of the staff in the Wrexham office at different times and I can honestly say that I couldn't fault any of them. I eventually put an offer in on a house that I liked right for the start...
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Was this helpful? Yes
May 30,2014
Minithumbup
By:
May 30,2014
2 people found
this helpful
a huge thankyou to roger and amie in helping me choose and purchase my first home! roger was excellent with all of his advice and completely impartial in helping me get the right mortgage. being a first time buyer I found this quite daunting but roger made the whole process easier with his advise. he was always available to answer any queries I had. 10 out of 10 service. amie was excellent in helping my choose the right property for me. she was very knowledgable, always polite and couldnt do ...
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Was this helpful? Yes
May 23,2014
Minithumbup
By:
May 23,2014
0 people found
this helpful
Beresford Adams, Wrexham, we're very helpful, friendly and professional during the purchase of our new home. All negotiations were handled promptly and nothing was to much trouble. An excellent service, would not hesitate to recommend them....
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May 19,2014
Minithumbup
By:
May 19,2014
1 people found
this helpful
Chanel acted on our behalf whilst selling the property, she was helpful, committed and worked to our requirements. Quite often Chanel was challenged by very difficult solicitors, on both sides, but she worked hard to ensure we worked to deadlines despite ongoing issues, overall I was very pleased with the way she engaged all parties. She worked to ensure we received a buyer within 3 weeks of being on the market and gave me very candid advice to achieve this sale....
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Was this helpful? Yes
Mar 27,2014
Minithumbup
By:
Mar 27,2014
1 people found
this helpful
Amy and Chanel are very quick to let us know what properties they have on the market and constantly keep in touch during the whole process. I have never met an agent that has communicated and kept us informed so well. These 2 girls offer a fabulous service and build great relationships with customers....
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By:
Mar 24,2014
2 people found
this helpful
Superb service from Chanel and Amy. House sold in 3 days. Regular feedback. Would definately recommend...
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Was this helpful? Yes
Jan 02,2013
Minithumbdown
By:
Jan 02,2013
6 people found
this helpful
This company are full of false promises. Don\'t fall for their selling technique when they come around knocking. They will promise to do all this stuff for you but you have to phone them constantly and as you sign a contract you can not come out of it. They charge the highest commission and do nothing to help you. The managing director states that they have an agreement to contact you every month so bear this in mind if they state anything else. All staff are totally useless. My house was sold b...
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What agent could do to change your mind?
They could have been honest and not told constant lies to cover themselves
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £760,000

Letting
  • Min: £0
  • Max: £0



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From Landlords From Tenants From Vendors From Buyers Other
2 0 3 0 8 1 6 0 1 1
Chanel  - upload your photo Chanel
2 reviews

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Amy  - upload your photo Amy
6 reviews

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Chanel Fong - upload your photo Chanel Fong
6 reviews

About Chanel No description set View full profile
roger smith - upload your photo roger smith
4 reviews

About roger No description set View full profile
Scott Richards - upload your photo Scott Richards
5 reviews

About Scott No description set View full profile

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