Beresford Adams - Chester, , CH1

29 reviews 4.2/5 rating
  • 78% valuation accuracy
  • 83% recommend
  • 84% fee satisfaction
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    Jasmin Rimmer
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    Guy
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    Paige Turrall
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    Liz Miller-Eccleston
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    Katrina
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    Chris Hasset
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    Lindsey Jones
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    Jessica
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    Jasmin
Established in 1889, Beresford Adams have a large branch network of 20 computer linked offices throughout Cheshire and North Wales, helping people move throughout the North West region for over 125 years. Customer service has always been key to the success of Beresford Adams and we are dedicated to maintaining service standards of the highest quality. All of our highly trained staff are experts in their local property markets, aware of key trends that will help sell you property in the North We Read full description...st as quickly as possible. Communication is one of our key priorities at Beresford Adams. Whether you are selling, buying, letting or renting property, you will be kept informed and up to date at every stage, helping to avoid any confusion during your property transaction. On top of this, our team of dedicated negotiators will try and get you the best price for your property. Modern technology has added a real marketing edge with a sophisticated computer matching system, digital photography and colour newspaper advertising throughout all our branches. In addition, when you list your property for sale in South Manchester, Cheshire or North Wales, your property will benefit from extensive online advertising through all major property websites. Buying or selling, you can rely on Beresford Adams - where our customers come first. As well as our far reaching network across the North West, we are also part of Countrywide, the UK’s largest residential property business, and have access to over 1,300 associated offices throughout the UK. Listing your property for sale in the North West with us means your property will be immediately featured on a number of key property websites, as well as our own, including Propertywide.co.uk, Zoopla.co.uk, Rightmove and Primelocation. Contact Beresford Adams Estate and Letting Agents •Over 125 years experience in the North West property market •Expert negotiators help you get the most from your property sale •Extensive online advertising through all major property websites
Beresford Adams

1-3 Friarsgate, Grosvenor Street  , Chester
Cheshire
CH1 1NP

01244 752205
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Apr 20,2016
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Jasmin Rimmer
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Apr 20,2016
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This morning (08:43, 18.04.16) I received an e-mail from Jasmin Rimmer, Branch Manager of the Chester Branch of Beresford Adams. The e-mail informed me that on Friday tenants moved into 20, Wharf View and that monies would be paid into my account within a couple of days. This e-mail has nothing to do with me and I have never had any involvement with a property at 20, Wharf View. My only involvement with Befesford Adams was the transfer of a property occupied by my son to another letting agent...
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Dec 24,2015
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Lindsey Jones
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Dec 24,2015
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Lindsey was very helpful from the first time we met to listen to our requests and find places to show us the matched. Other agents we worked with showed little interest in helping us find what we were looking for. Lindsey had great attention to detail and was able to find us a place that we enjoy. During the viewing process she was very helpful in answering all of our questions. She really made the process easy and low stress for us....
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Nov 10,2015
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Jasmin
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Jessica
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Nov 10,2015
1 people found
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Jasmin was extremely friendly, helpful and knowledgeable, and made sure that any enquiries that I had about the accessibility of the property were answered in a timely and sensitive manner. I am a wheelchair user, and it can be a real struggle finding a suitable property! It terms of maintenance, both Jasmin and Jessica have looked after our queries and ensured they have been passed to the appropriate people quickly and effectively. Highly recommended for all that want a trusted, fair and frie...
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Nov 03,2015
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Lindsey Jones
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Jessica
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Nov 03,2015
1 people found
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The entire Beresford team in Chester was outstanding. We were quite out of our element relocating here from the US. However, once we saw a place online that fit our needs, they were quick to show us the home, accept and process our application and get us out of a hotel and into a home fast. They also helped give us basic information that we didn't know as new tenants in this country. Couldn't recommend them highly enough....
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Oct 31,2015
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Jasmin
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Oct 31,2015
1 people found
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As recent arrivals in the UK (from Australia), our experience with Beresford Adams was very positive. It's always difficult to gauge the way things are done in a new country, and Jasmin always fielded and responded to our questions promptly. When I noted a problem was fairly urgent, they responded accordingly. Any delays were generally not on the agent's end, which I really appreciated. Overall, our experience has been very positive and we would certainly recommend Beresford Adams and Jasmin in ...
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Oct 30,2015
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Jasmin
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Oct 30,2015
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Beresford Adams were recommended to us and Jasmin was very professional from our first meeting and sourced us a fantastic tenant within days. Jasmin was thorough in every thing she did and we cannot praise her enough. First class service....
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Oct 28,2015
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Paige Turrall
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Katrina
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Oct 28,2015
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We have recently bought a retirement apartment and also sold a property using Beresford Adams Chester. Paige who came out to value my in-laws property was fantastic, given they are 85 and 80 also have lived in the property for 47 years it was important we chose somebody that was sympathetic but also professional. Nothing was to much trouble and the property was sold within days. Katrina who also looked after both the purchase and sale of our property's was extremely resourceful, her list of c...
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Oct 27,2015
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Paige Turrall
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Oct 27,2015
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Page Turrall listened to me, she was extremely pleasant, informative and did exactly what she said she would do. I'm so pleased with her professionalism that I'm hoping that Beresford Adams finds me a property to move into. The sale of my house was much quicker than I thought. Thank you Page...
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The house has only just been sold, but the fees are worth it
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Oct 27,2015
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Lindsey Jones
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Jessica
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Oct 27,2015
1 people found
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This is the first time I have had any dealings with beresford Adams and what a pleasure it has been I dealt with both Lindsey Jones and Jessica and what a asset to the company they both are. I met Lindsey at the viewing of my property and she couldn't have been any more helpful or a pleasure to deal with she made the process enjoyable and was happy to answer any questions and made me feel like I was her only client. She is a real asset to the company and then when receiving the keys only dealt w...
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Oct 25,2015
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Jasmin
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Lindsey Jones
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Oct 25,2015
1 people found
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Overall the service from this agent has improved over the past year or so. They have proven to be quite effective at finding tenants and at dealing with the in and out inventory and house condition checking. They have also improved in managing the house maintenance and repair issues as they arise. Part of this improvement has been to base the property management office closer to the location of the property rather than using a more distant regional base. They are not the cheapest agency and cha...
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Comment on agent fees
Paying 12.1% of the monthly rent plus VAT is reasonable and competitive. However, being charged for all administrative paperwork separately each time a tenant changes makes the overall cost per tenant quite high.
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Oct 25,2015
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Jessica
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Jasmin
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Oct 25,2015
1 people found
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I have, and are receiving an excellent service from the Chester branch of Beresford Adams. Their professionalism and product knowledge is to be admired by their competitors. Since signing up with them the property incurred a couple of minor problems. These where dealt with, giving an outstanding result. The process Beresford Adams use is completely transparent, I was briefed at every stage, and I had control over the outcome. I did use their solutions as they were very competitive. I plan to rem...
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Oct 24,2015
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Lindsey Jones
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Oct 24,2015
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I relocated to Chester recently for work and was very motivated to find a property as soon as possible. I have spoken/seen several agents and can say without doubt the Lindsey exceeded all others in terms of professionalism, friendliness and flexibility. Lindsey showed me property which fit my criteria but also encouraged me to look at other options which demonstrated her commitment to doing whatever it takes to secure the let for both myself and the landlord. She also encouraged me to take a s...
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Oct 24,2015
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Jessica
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Jasmin
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Oct 24,2015
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Always courteous and efficient. Feel they have our best interests as a priority. They have helped us and guided us through a couple of difficult problems....
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Oct 24,2015
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Jessica
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Jasmin
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Oct 24,2015
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We are happy with services provided by Beresford Adams because their professionalism and polite manner in which they conducted themselves by email, and again in person, is exceptional....
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Jul 08,2015
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Katrina
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Jul 08,2015
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I have just exchanged on a property with Beresford, I was the buyer. Katrina has dealt with me every step of the way even when I had some trouble with my estate agents who I was selling with, Katrina stepped in phoned solicitors etc when she didn't really have to, she has been so efficient and always kept in contact with me on any new developments or changes. I can't recommend them enough, they have been fantastic & as I say Katrina in particular. I'm not planning on moving house again but i...
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Apr 10,2015
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Katrina
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Apr 10,2015
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from the outset beers ford Adams have acted professionally. They have helped through the selling process and have been very good with keeping us up to date on every twist and turn . We have sold and completed the sale within 8 weeks ....
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From t he outset we have been kept informed and all dealings and negotiations have been carried out professionaly. We hav WE sold the property and have completed within 8 weeks
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Apr 06,2015
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Paige Turrall
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Katrina
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Apr 06,2015
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The team at Beresford Adams did an excellent job of looking after the speedy and efficient sale of my property, keeping me updated of progress of all prospective buyers and then smoothing out the usual legal issues once a sale had been agreed. I work in a customer service environment myself, so am more conscious of how I am being looked after than most and they exceeded my expectations on all fronts. I have had dealings with Paige and all of the team, who remedied any issues I had effectively a...
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Comment on agent fees
It was a normal fee - I was more conscious of getting good service, not cheap and inadequate
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Mar 30,2015
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Katrina
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Mar 30,2015
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Katrina's customer service was excellent. We viewed a number of properties with her before finally buying an apartment. She listen to our requirements and was able to provide useful advise on each of the properties we viewed. She went out of her way to help us at all stages of the purchase. I would not hesitate to use Beresfords again in the future and in particular Katrina....
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Feb 18,2015
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Chris Hasset
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Feb 18,2015
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Chris' service was excellent from start to finish, so much so that I've recommended him to a couple of my friends. His knowledge of the market was outstanding and I'll definitely be using his services again....
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Very reasonable for the work done.
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Feb 16,2015
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Katrina
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Chris Hasset
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Feb 16,2015
3 people found
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I found Katrina to be polite, professional and a joy to deal with. I was particularly impressed with her customer service, especially when she kindly went the extra mile and delivered the keys to my house when the flat sale was complete. Chris I found far more professional and helpful than my previous mortgage agent, I felt he also went the extra mile for his customers. He kindly dealt with customer queries even on his day off and he never made you feel like it was any trouble....
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Feb 15,2015
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Liz Miller-Eccleston
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Paige Turrall
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Feb 15,2015
2 people found
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The sale of the property took a little longer than expected but this wasn't anything to do with the slick marketing that Beresfords published. At no stage was i given false hope about any prospective buyers genuine interest. Overall i'm very happy with the service i received and Liz, Paige and Katrina were all really friendly and extremely helpful....
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Comment on agent fees
A very reasonable fee was discussed at the start of the process and as i\'d purchased my current property through Beresfords an element of loyalty was shown which was good to see.
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Feb 10,2015
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Guy
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Katrina
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Feb 10,2015
5 people found
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I have recently purchased a property in Handbridge from Beresford Adams. The team were really proffessional and caring. I would like to give a big thank you to Guy,Katrina and paige. I would recommend the service, always at the end of the phone and they have a really good positive attitude and nothing is too much trouble. Thanks again....
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Jan 28,2015
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Guy
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Jan 28,2015
5 people found
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The property had been on the market for over 3 years with little success being achieved. We changed agents to Beresford Adams and the enthusiasm of Guy and his team really made a difference. They helped to secure a sale to a particularly challenging first-time buyer who was unnecessarily nervous about a number of aspects of the transaction. We are very pleased to have sold at a fair price. Many thanks to all the team at Beresford Adams....
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Jun 11,2014
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Jun 11,2014
7 people found
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utterly useless in every way, gave us a moving date and only when the van was loaded did they tell us that our buyer hadn't done any paperwork yet. Don't return phone calls or emails, words cant describe how appalling their service has been and this is from the manager who took control of our sale. Avoid these liars at all costs. Our sale is on the verge of going pear shaped again because of these idiots....
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Jun 11,2014
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Guy
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Jun 11,2014
4 people found
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We changed agents, and the viewings doubled, the service we received and most importantly the FEEDBACK was first class! I have to single out in particular GUY, whose hands on approach and constant chasing, especially of the other agents down the chain. Our solicitor recommended we ask Guy to intervene to get things moving after a prolonged period of inactivity further down the chain, which is exactly what he did!, Well done, and Thank you again Guy....
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Apr 12,2014
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Apr 12,2014
3 people found
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We had been looking for a bungalow for some time to spend our latter years, but they were very much in demand and in short supply. If it wasn,t for Paige at Beresford Adams we would still be looking. She was very helpful and extremely proactive throughout our search. As a result we were able to purchase our bungalow without any hitches. Thankyou....
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Nov 20,2013
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Nov 20,2013
2 people found
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I was very interested in a property for my mother so was looking for a small place for the twilight of her years. I had a couple of questions but after chasing the answers three times I gave up accepting it was not the most responsive or efficient operation. However my mother was very taken with the flat and so put in an offer. It was not accepted which was fair enough so offered the full asking price. It was accepted. She was so happy telling everyone. She then received a call to say that there...
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What agent could do to change your mind?
Responsive to queries or at least an explanation why there are delays in getting answers, being polite to all parties, transparent and honest.
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Sep 23,2013
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Sep 23,2013
2 people found
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I feel I was duped into letting out my flat when I was not ready to and before I had had time to peruse, discuss and sign the contract. I was late receiving the contract due to alleged "server problems" and I went into the office three times to check up on it. When I was finally given my contract, I had little time to discuss issues I was worried about. One issue was the tenant, having already moved in, had taken in another girl. When I tried to explain that this was not the deal I had...
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What agent could do to change your mind?
They should have maintained proper contact with me. They should have made sure I understood everything. They should have got the contract to me in good time. They should have alerted me to the fact that they were about to sign if they felt I was delaying. They should have reassured me when I went to the office that they would at least try to contact the tenant and see what was going on.
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Feb 16,2013
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Feb 16,2013
6 people found
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i have had nothing but hassle, stress and upset from beresford adams, i would never recommend anyone to go with this company EVER!!...
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Areas covered
  • CH1
  • CH2
  • CH3
  • CH4
  • CH5
  • CW6
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £125,000
  • Max: £251,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 6 1 7 1 5 0 2 2
Jasmin Rimmer - upload your photo Jasmin Rimmer
 1 reviews

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Guy - upload your photo Guy
3 reviews

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Paige Turrall - upload your photo Paige Turrall
 5 reviews

About Paige No description set View full profile
Liz Miller-Eccleston - upload your photo Liz Miller-Eccleston
 1 reviews

About Liz No description set View full profile
Katrina - upload your photo Katrina
7 reviews

About Katrina No description set View full profile
Chris Hasset - upload your photo Chris Hasset
 2 reviews

About Chris No description set View full profile
Lindsey Jones - upload your photo Lindsey Jones
 5 reviews

About Lindsey No description set View full profile
Jessica - upload your photo Jessica
6 reviews

About Jessica No description set View full profile
Jasmin - upload your photo Jasmin
7 reviews

About Jasmin No description set View full profile
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Fees

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Last updated at 3:10 PM 05/05/2014 by Guy Mansfield

Complaints Procedure

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Last updated at 3:10 PM 05/05/2014 by Guy Mansfield

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Opening hours


  • Monday: 09:30 - 05:30
  • Tuesday: 09:30 - 05:30
  • Wednesday: 09:30 - 05:30
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 17:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed

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