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    William Clark
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Kensington Our Thackeray Street lettings branch opened in Kensington in 1995 and is well known in the area for accurate rental valuations and unparalelled local property knowledge. All our staff are ARLA trained and specialise in finding accommodation for professional tenants who love living in the W8 postcode and its environs. We offer a full lettings and property management service including furnishing and refurbishment services for rental investment and buy-to-let properties.
Benham and Reeves Residential Lettings

5 Thackeray Street Kensington, London
Greater London
W8 5ET

020 3468 2006

May 29,2014
Minithumbup
By:
May 29,2014
4 people found
this helpful
Benham and Reeves took all the pain and stress out of finding our new home and I can't thank Fay enough for holding our hand through the process. My wife and I were quite particular about our requirements but Fay understood and only showed us properties that met our requirements. It wasn't long before we found something that was perfect for us. We had quite a few requirements and whilst we didn't get everything we would have liked Fay handled the negotiations professionally and we came to an agr...
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Aug 30,2013
Minithumbdown
By:
Aug 30,2013
1 people found
this helpful
This letting agency is by far the worst I have ever dealt with. They should be reported to trading standards for the excessive charges that they place on letting the property. For instance they charge you inventory on the way out and way in. Which means that they pocket the way in charge as the previous tenant who has left will pay for the check in inventory. Also they have the audacity to charge £25 administration fee to return the deposit via BACS, which is a free banking service. They...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
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Hi there I am very disappointed and indeed shocked to read this review. I fully appreciate paying anything at all is annoying but I can assure you our charges are well below the average in London Γ’β‚¬β€œ we made a commercial decision a long time ago to only charge what we have to in order to cover our costs. We regularly review the market to ensure our charges are low. We do pass on our bankÒ€ℒs charge for making international payments as this is the Banks charge not ours. I am also upse....
Aug 06,2013
Minithumbdown
By:
Aug 06,2013
1 people found
this helpful
Benham and Reeves is by far the worst estate agent I\'ve had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with. They call and bombard you with emails when they want something like a viewing etc. but when you try to contact them its nothing but pain especially their vacation and deposit admin, William Clark. Purposefully ignores emails which majorly delayed the return of the deposit and rent refund (paid rent up front) ...
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What agent could do to change your mind?
Fire everyone and hire new staff.
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By: disgustedtenant
Aug 17, 2013
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The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either.....
Jun 17,2013
Minithumbup
By:
Jun 17,2013
10 people found
this helpful
As an overseas expat, now living in Hong Kong, I cannot recommend Benham and Reeves enough - everything is always dealt with so quickly, efficiently and accurately. Being so far away it is vital having someone I can rely on who I know will only have my best interests at heart. Fay found me my last 2 tenants and communication was excellent. I have to quickly mention Teresa is fantastic too Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she has been looking after me for the last 14 years and I have never had an issue...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Madam. Thank you so much for leaving this review. As you know we understand the frustrations clients face being so far away which is why we set up our offices in Hong Kong, Singapore, Dubai, India and Kuala Lumpur to assist clients locally in their timezone. Thank you once again. Marc von Grundherr, Lettings Director....
May 08,2013
Minithumbup
By:
May 08,2013
17 people found
this helpful
Had our apartment tenancy fixed within a week of completion - takeover and finding a tenant went smoothly. Shall pass the word....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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William Clark - upload your photo William Clark
1 reviews

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Sam Shah Sam Shah
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Fay Askarnia - no image available Fay Askarnia
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Thomas  OMara - upload your photo Thomas OMara
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Teresa khan - upload your photo Teresa khan
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Lisa- Jane  Stratton - upload your photo Lisa- Jane Stratton
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Kirsty  - upload your photo Kirsty
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