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Kensington Our Thackeray Street lettings branch opened in Kensington in 1995 and is well known in the area for accurate rental valuations and unparalelled local property knowledge. All our staff are ARLA trained and specialise in finding accommodation for professional tenants who love living in the W8 postcode and its environs. We offer a full lettings and property management service including furnishing and refurbishment services for rental investment and buy-to-let properties.
Benham and Reeves Residential Lettings

5 Thackeray Street Kensington, London
Greater London
W8 5ET

020 3468 2006
Sep 22,2017
Minithumbup
Ryan Goodwin
June
By: 'Richard'
Sep 22,2017
0 people found
this helpful
I went to the Kensington Branch office when we were in London in June and Ryan Goodwin viewed our premises the same day.  The photos taken were very excellent and published on Benham Reeves website the same day. There were immediate viewings and Yoshi, Manager, Japanese desk showed our unit to several Japanese clients. This led to 4 offers and we were delighted with all parties resourcefulness in concluding a tenancy.  We find all members of staff knowledgeable and very responsive to...
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Comment on agent fees
Good value
Was this helpful? Yes
By: Marc von Grundherr
Oct 04, 2017
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Hi Richard, it was great to read your feedback and particularly as you mention the service our Japan desk have provided. I will be sure to pass your comments back to Yoshi and Ryan. Good to know you found our fees to be good value. Wishing you success with all your rental investments, we are here to help. Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Teresa khan
By: 'Greg Thomas'
Sep 13,2017
0 people found
this helpful
We are very happy with all the help we were given. Teresa services were really good...when I come back home after work to go through any questions, she is always very fast in responding and made the whole process really easy.I can say she is professional because this is a very hard job Thanks....
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Comment on agent fees
seems ok for London
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Thanks for your review Greg, it's good to hear you got the guidance you needed regarding the admin relating to your Kensington tenancy and thank you for rating our fees as ok for London, we do aim to be very competitive in the market. All the best, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
By: 'frank'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liaise with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great work!......
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Comment on agent fees
fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 18, 2017
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Hi Frank, thanks for the very positive remarks you've made regarding the service our Kensington lettings team provided you with. They will all be very encouraged to see this and we are grateful for recommending us for properties to rent in Kensington. Many thanks, Marc von Grundherr, Director ...
Sep 13,2017
Minithumbup
Mia Voleh
By: 'davis'
Sep 13,2017
0 people found
this helpful
Benham Reeves have been superb!!! The whole team are responsive, caring and professional, they are excellent to liase with and highly conscientious. We will definitely recommend their company to others and can see why they were recommended by someone at work. Great Work!......
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marc von Grundherr
Sep 19, 2017
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Thanks Davis, it is really nice to see you rating our Kensington lettings team and the service they provided to you as "superb", thank you very much for this encouraging feedback, much appreciated. Kind regards, Marc von Grundherr, Director ...
Sep 12,2017
Minithumbup
Teresa khan
Mia Voleh
By: 'Johny Chuks'
Sep 12,2017
0 people found
this helpful
Top rating for this fantastic lady and this company âΓ‚β‚¬Γ‚β€œ Teresa is amazing! We moved properties from another agent and Teresa made it such a simple and hassle free process. I'd also like to say thank you to the fantastic agent, Mia, who dealt with our viewings, she was so helpful and patient while we made our choice....
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Comment on agent fees
lower than others I have previously used
Was this helpful? Yes
Sep 12,2017
Minithumbup
Teresa khan
By: 'Dave Franklin'
Sep 12,2017
0 people found
this helpful
Mia helped initially in finding my flat and did a great job identifying what I was after. Teresa then took over with all the admin and was a real professional, helping all the way through the procedure! She was very kind and patient! It is a pleasure to give her the best review I can! Thank you Teresa and Mia!....
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Comment on agent fees
Seems okay for London
Was this helpful? Yes
Sep 12,2017
Minithumbup
Teresa khan
Mia Voleh
By: 'Samuel'
Sep 12,2017
0 people found
this helpful
Mia is an excellent professional, quickly establishing our needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm so pleased that the excellent service continued with Teresa who assisted with the crucial, stages of our application and ended with a seamless move-in. ...
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Comment on agent fees
Seems OK for London
Was this helpful? Yes
By: Marc von Grundherr
Sep 22, 2017
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Many thanks for your review Samuel, its good to hear you received good service from our Kensington lettings team, very pleased to hear you say 'seamless service' as this is what we do strive to provide across all our branches. Thanks again. Marc von Grundherr, Director ...
May 29,2014
Minithumbup
By: 'PeterMcNeill'
May 29,2014
4 people found
this helpful
Benham and Reeves took all the pain and stress out of finding our new home and I can't thank Fay enough for holding our hand through the process. My wife and I were quite particular about our requirements but Fay understood and only showed us properties that met our requirements. It wasn't long before we found something that was perfect for us. We had quite a few requirements and whilst we didn't get everything we would have liked Fay handled the negotiations professionally and we came to an agr...
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Aug 30,2013
Minithumbdown
By: 'Angry resident'
Aug 30,2013
1 people found
this helpful
This letting agency is by far the worst I have ever dealt with. They should be reported to trading standards for the excessive charges that they place on letting the property. For instance they charge you inventory on the way out and way in. Which means that they pocket the way in charge as the previous tenant who has left will pay for the check in inventory. Also they have the audacity to charge £25 administration fee to return the deposit via BACS, which is a free banking service. They...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
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Hi there I am very disappointed and indeed shocked to read this review. I fully appreciate paying anything at all is annoying but I can assure you our charges are well below the average in London Γ’β‚¬β€œ we made a commercial decision a long time ago to only charge what we have to in order to cover our costs. We regularly review the market to ensure our charges are low. We do pass on our bankÒ€ℒs charge for making international payments as this is the Banks charge not ours. I am also upse ...
Aug 06,2013
Minithumbdown
William Clark
By: 'disgustedtenant'
Aug 06,2013
1 people found
this helpful
Benham and Reeves is by far the worst estate agent I\'ve had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with. They call and bombard you with emails when they want something like a viewing etc. but when you try to contact them its nothing but pain especially their vacation and deposit admin, William Clark. Purposefully ignores emails which majorly delayed the return of the deposit and rent refund (paid rent up front) ...
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What agent could do to change your mind?
Fire everyone and hire new staff.
Attached Files
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By: disgustedtenant
Aug 17, 2013
View all comments (2)
The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either. ...
Jun 17,2013
Minithumbup
Teresa khan
By: 'Beleven'
Jun 17,2013
10 people found
this helpful
As an overseas expat, now living in Hong Kong, I cannot recommend Benham and Reeves enough - everything is always dealt with so quickly, efficiently and accurately. Being so far away it is vital having someone I can rely on who I know will only have my best interests at heart. Fay found me my last 2 tenants and communication was excellent. I have to quickly mention Teresa is fantastic too Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she has been looking after me for the last 14 years and I have never had an issue...
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Was this helpful? Yes
By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
View all comments (1)
Dear Madam. Thank you so much for leaving this review. As you know we understand the frustrations clients face being so far away which is why we set up our offices in Hong Kong, Singapore, Dubai, India and Kuala Lumpur to assist clients locally in their timezone. Thank you once again. Marc von Grundherr, Lettings Director ...
May 08,2013
Minithumbup
By: 'Steph'
May 08,2013
17 people found
this helpful
Had our apartment tenancy fixed within a week of completion - takeover and finding a tenant went smoothly. Shall pass the word....
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Was this helpful? Yes
Areas covered
  • W8
  • SW7
  • W14
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

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Teresa khan - upload your photo Teresa khan
5 reviews

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3 reviews

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Last updated at 9:21 AM 14/09/2017 by Marc von Grundherr

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Last updated at 9:21 AM 14/09/2017 by Marc von Grundherr

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