• Sam Shah
    Sam Shah
  • Mark Wellington
    Mark Wellington
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    Simon Sobeh
  • claim your profile
    Jason London
  • claim your profile
    Rosie Dimitrova
City Situated in the heart of the City on Fleet Street EC4, our team of ARLA qualified staff know the square mile like the back of their hand and specialise in providing accommodation to rent in all postcodes of the City. We also offer a property management service and specialise in managing buy-to-let portfolios for overseas clients.
Benham and Reeves Residential Lettings

107 Fleet Street City of London, London
Greater London
EC4A 2AB

020 3468 2016

Sep 23,2015
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Sep 23,2015
1 people found
this helpful
Awful! They just take your money. No communication. Didn't attend to any issues in the house and are still delaying IN Giving BACK OUr Deposit.  Trying to take 3k plus from us! Another agent that even came to our property (solicited also by the landlord) during our tenancy had told us that the landlord didn't have great communication with benham & reeves that's why he sent this new agency to look at the property Issue during our tenancy where we have heating/gas turned off because of...
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By: Lois
Oct 26, 2015
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Further to my initial review, after clarification about how the system worked, and having met with Christopher, we understood that we had this wrong and it was the landlord rather than this estate agency that was delaying. Benham & Reeves helped us put forward a proposal to the landlord that would best work in our interest and resolve the areas where the landlord had been disproportionate. Christopher kept us informed and up to date on progressions with the landlord and where it was necessa....
May 29,2015
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May 29,2015
0 people found
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Simon was professional in all aspects while managing the tenancy agreement. He was fare and unbiased to both parties during the agreement process. Simon went beyond his responsibility as a letting agent to ensure an agreement could be made between myself and the landlord and did everything in his power to ensure both parties were comfortable with the agreement. Simon was quick to produce the contract on tight timelines and provided us with all information needed in advance to complete reference ...
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By: Marc
May 29, 2015
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Thank you very much for your feedback, we are glad to hear you received good advice and an efficient service from Simon and Rosie. We wish you well with your tenancy. Kind regards, Marc von Grundherr, Director....
May 06,2015
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May 06,2015
2 people found
this helpful
I can't even explain what an absolute nightmare it has been the last 12 months dealing with this agency. I have not received adequate service from one single member of staff. From the very first day the Junior Lettings negotiator Krystal Richards had me and my flatmate confused when we were negotiating on the rent. She failed to mention that this landlord had said he wants to buy new head boards when new tenants move in. The letting manger took over negotiations as she clearly had no idea...
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By: Simran
May 15, 2015
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Hi Leon, after investigating this myself, it seems we are still in the middle of finalising the tenancy with you so I am not sure why you saw fit to review us so negatively when the matters you have raised with us are not yet resolved. Having reviewed all the correspondence between the landlord, us and you and having interviewed the staff involved, I do not believe we have acted unprofessionally either. Simran Prasad, Director of Property Management....
Feb 23,2015
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Feb 23,2015
0 people found
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Simon doesn't just do his job in the most excellent manner, he goes above and beyond his task. Moving is an extremely stressful process and him and Rosie made it easy for us from the very start to the very end, helping us with everything and anything ! I've dealt in 10 years in London with a lot of letting agencies... Never came across a service like they have provided ! Absolute Rock Stars they're both truly amazing ! Thanks a million to both of them ! Moving doesn't seem that hard anymore......
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Comment on agent fees
Beyond reasonable, was actually surprise by the price as it\'s pretty low
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By: Marc
Feb 24, 2015
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Thanks very much for this wonderful feedback about our City lettings team and the service you have received from them. We hope you enjoy your new rental home. Kind regards, Marc von Grundherr, Director....
Jan 25,2015
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Jan 25,2015
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Professional and speedy service. Everything was handled electronically so no rushing around town to go to an office to sign paperwork....
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By: Marc
Jan 26, 2015
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Thanks for reviewing the service you received by our City property lettings team. We are trying to improve our green credentials by providing a paperless service wherever we can so its really good to have positive feedback like yours. Kind regards, Marc von Grundherr, Director.....
Dec 05,2014
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Dec 05,2014
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B&R were great. The process from finding a property to moving in was swift, easy and Simon and Rosie helped every step of the way. We had no issues with the service from B&R and would definitely recommend the agency to family and friends. I have moved several times in London in the last few years and B&R were by far the best agent....
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By: Marc
Dec 11, 2014
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Thank you Holly for voting us as the best agent you've dealt with. We're glad to hear you had good service and wish you well with your tenancy. Kind regards, Marc von Grundherr, Director....
Dec 01,2014
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Dec 01,2014
0 people found
this helpful
Simon was extremely helpful and professional in supporting my search for a new house. He managed to overcome all the hurdles that came up along the way and provided me with timely updates of the progress of the process. he managed to close the deal in a record time. very recommendable....
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By: marc
Dec 11, 2014
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Thanks Luis, we really appreciate you taking the time to review our service and it's great to hear that our lettings negotiator Simon was helpful and knowledgeable, we do invest a lot in training our staff so we can provide the best possible service. Enjoy your tenancy. Best regards, Marc von Grundherr, Director....
Nov 25,2014
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Nov 25,2014
0 people found
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Mark was very helpful in finding an apartment for us at short notice and within our budget in our ideal location. He was available at very short notice to make sure that the letting went through smoothly and even took time out of his Saturday to give us another viewing. He was very knowledgeable about the property we were viewing, and was always honest in my dealings with him. Overall Mark helped reduce the stress of finding an apartment at short notice and dealt extremely competently with ...
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By: Marc
Dec 11, 2014
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Thanks Peter for taking the time to review the service you received from Mark Wellington our City & East London lettings area manager. Having good local knowledge is something we pride ourselves on having and its great to hear that your experience of finding a property and securing a tenancy with us was stress-free. That really does make the work worth it. Kind regards, Marc von Grundherr, Director....
Nov 18,2014
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Nov 18,2014
1 people found
this helpful
The mentioned staff Mark and Simon, also Krystal Richards displayed a professional handling throughout the process of rental. They could give neutral feedback about the rental market to me for consideration and find ways to round up the deal in a satisfactory way. Their responses to e-mail are quick and up to the point. I am very happy to have their services....
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May 10,2014
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May 10,2014
3 people found
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing and admin Monday afternoon after the price had been agreed. Everything was done super fast and I was able to move in on Wednesday. Really good. Thanks...
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May 07,2014
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May 07,2014
6 people found
this helpful
I had to leave this review as I really did have to say how helpful this team were. My brother and I moved from Singapore and found this agent through Rightmove. They were very efficient in everything they did - including helping get some of the furniture removed as we wanted to buy our owns beds. The referencing seemed a bit stringent, but I suppose that\'s different from what I was used to. I was impressed that we were able to move in so quickly and even though I had heard horror stories fr...
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May 07,2014
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May 07,2014
7 people found
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing and admin Monday afternoon after the price had been agreed. Everything was done super fast and I was able to move in on Wednesday. Really good. Thanks...
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Jan 20,2014
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Jan 20,2014
1 people found
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The worst managed tenancy I have ever experienced. I have never felt the need to write a review of this kind, ever. But I urge you to never work with these agents, they are highly disorganised and incompetent. I wouldn\'t want anyone to experience the same level of poor service we did. I regret ever renting a property through this company. The entire duration of the tenancy was one issue after another. - Poor communication - Delivered wrong furnishings on 4 separate occasions (fully fur...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
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Hi there. I am truly sorry to read of your experience รขโ‚ฌโ€œ we strive to offer the highest levels of service รขโ‚ฌโ€œ our teams are highly competent and all are trained both internally and by ARLA. There is no excuse for poor communication, but delays often occur because of the landlord as we have to wait for their agreement to everything รขโ‚ฌโ€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Incorrect f....
Nov 28,2013
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By:
Nov 28,2013
0 people found
this helpful
I approached Benham and reeves after I saw an advert for property to rent within 3 hours of the advertisement. After some normal hickups, which happes normally, I managed to see the property and liked it. Till this moment everything was going very smooth ( as I haven\'t paid the any money ). After a discussion on phone , I paid the Holding deposit and filled a two page form with all the possible details the very next day after visiting the property ( must tell you that I went to see alone an...
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What agent could do to change your mind?
Agent need to learn 1) To protect his customer\'s interest 2) To manage his client expectations 3) to communicate timely and effectively 4) Support and understand client need
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By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry you have to hear of your experience รขโ‚ฌโ€œ if you would permit me to investigate I would be happy to find out why they occurred รขโ‚ฌโ€œ it is often down to the landlord as we have to wait for their agreement to everything รขโ‚ฌโ€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. I know we update all our tenants and chase up landlords daily to ensure tenancies proceed smoothly so I ....
Sep 02,2013
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By:
Sep 02,2013
0 people found
this helpful
I have felt the need to write this after feeling frustrated and let down by the service offered by Benham & Reeves. Initially I was impressed by the level of service offered by Mark and Krystal during the viewing process but after a string of pre-move in contractual obligations that were not met in time for the commencement of the move in date, as well as elements of the details of the apartment being non-existent, I feel I have to document this, make your seniors aware, and give you an oppo...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
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Hi there. I am truly sorry you have experienced delays รขโ‚ฌโ€œ if you would permit me to investigate I would be happy to find out why they occurred รขโ‚ฌโ€œ it is often down to the landlord as we have to wait for their agreement to everything รขโ‚ฌโ€œ with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Regarding the parking issue, again if you would send me information I will investigate as again we are only agent....
May 16,2013
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May 16,2013
15 people found
this helpful
I am a landlord based in Asia, so I have struggled to find an leasing agent in the past that can understand the requirements for a landlord based outside of the UK e.g. time differences, feeling out of sync with whats going on in London rental market I found the City Office Branch to be very proactive with their feedback and updates on what was required to get my flat leased quickly. The quality of the tenant they found me was strong and the paperwork process made easy for me. I have alre...
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May 15,2013
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May 15,2013
15 people found
this helpful
The best property management company I have come across. Accurate and fair statements. Good communication and very good advice. Ability to advise and complete Tax declaration. Properties are well managed and looked after. I think the arrangement works well for Tenants as well. Highly recommended....
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May 12,2013
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May 12,2013
19 people found
this helpful
Excellent service, superb customer facing skills. She help us finding the right place for the best price and also get through all the paper work. Her approach was utterly professional....
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May 07,2013
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May 07,2013
21 people found
this helpful
I think the service for B&R is excellent. They are very proactive and the follow up actions are very good.Highly recommended !...
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May 01,2013
Minithumbup
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May 01,2013
19 people found
this helpful
We received a refreshingly delightful and professional service from all members of staff we had contact with. Rosie and Mark were particularly helpful making us feel our needs were genuinely cared for and we mattered. Thanks to you all. Matty and Jerry...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
2 0 10 5 0 0 0 0 3 0
Sam Shah Sam Shah
Manager
9 reviews

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Mark Wellington Mark Wellington
Branch Manager
6 reviews

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Simon Sobeh - upload your photo Simon Sobeh
8 reviews

About Simon No description set View full profile
Jason London - upload your photo Jason London
2 reviews

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Rosie Dimitrova - upload your photo Rosie Dimitrova
5 reviews

About Rosie No description set View full profile

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