• Sam Shah
    Sam Shah
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    Sarah Edwards
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    Vince Achampong
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    Monica Forbes
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    Mark Wellington
Canary Wharf Our ARLA qualified staff at our Canary Wharf branch offer quality rental properties in Canary Wharf and the wider Docklands area. We specialise in finding all sizes of apartments for working professionals most of whom are from FTSE and Fortune 500 companies.
Benham and Reeves Residential Lettings

2nd Floor,Harbour Exchange 5 Canary Wharf, London
Greater London
E14 9GE

020 3468 2018

Dec 07,2015
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Dec 07,2015
1 people found
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Having a bad experience with a certain large London agency (I have never expected). Benham & Reeves a rude estate agent in entire UK, I have ever met and a poor customer care service. They charge you to pay a deposit,ASAP!Without payment you can not see DEPOSIT FORM,and of course you have no idea what is in the form.after you will receive your deposit form from them be sure you not gonna get your money back!!!NEVER!There is only two options,in both options you are loosing your deposit. They ...
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By: Marc von Grundherr
Feb 19, 2016
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All our procedures were followed and you read and signed all the relevant paperwork with a member of our staff present. We have very stringent procedures in place to protect tenants and all our staff are trained to explain our practices thoroughly. I have investigated this fully and found our staff to be exemplary in their communication with you and am sorry you have felt it necessary to write such a disagreeable review which does not appear to represent the full facts.....
Dec 11,2014
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Dec 11,2014
1 people found
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Great and efficient service. Viewed the property on a Friday and took possession the following Friday - perfect and would certainly recommend....
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Dec 09,2014
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Dec 09,2014
2 people found
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From the initial point of contact through to the inventory and handover of keys this was a first class service. I was particularly impressed with the professionalism of Sarah and Rosie and the speed of reply to any queries. Whilst I am a tenant in London to service a client contract, I have rental property in the North of England, I've not come across such an efficient and courteous team as I encountered here. Without doubt if I invest in the London property market this will be my rental agent o...
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By: Marc
Dec 11, 2014
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Thank you David for taking the time to review the service you received from Sarah and Rosie at our Canary Wharf branch. We do invest a lot in training our staff so its great to have such positive feedback about the customer care you received. Many thanks, Marc von Grundherr, Director....
Nov 18,2014
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Nov 18,2014
2 people found
this helpful
Sarah is a good agent. She was very proactive throughout the whole process of renting the apt. Whenever I had any questions I could drop her a line and she would response immediately. That's what I expect from an agent. Thanks again Sarah! Kind regards Oliver...
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Nov 13,2014
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Nov 13,2014
4 people found
this helpful
Our overall experience with Benham & Reeves so far has been nothing short of exceptional. From the first contact we had with Sarah, she was accommodating, extremely responsive (replying to most emails with 5-10 minutes), friendly and very professional. She was empathetic and practical throughout the process, and very understanding of the urgency that we had around our move in date. She took steps to align expectations and ensured that we were able to move into a beautiful apartment within ...
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Hi Siobhan. Thank you so much for your feedback. We really do appreciate your comments and it is such welcome news to hear that our internal procedures and training help to match and exceed our tenants and landlords expectations. Thank you. Marc von Grundherr....
Aug 25,2014
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Aug 25,2014
3 people found
this helpful
This review is long overdue but I felt it is vital i posted this so that you can avoid this so-called Estate Agent as well the incompetent Lettings Negotiator we dealt with. We received an absolutely appalling service from the Lettings Negotiator, Sarah Edwards. Please see a copy of the complaint letter I sent to Benham & Reeves below: "The process of going from offer to agreement was horrendous and we were constantly battling with Sarah Edwards' questionable tactics and uncommuni...
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By: Marc v G
Sep 03, 2014
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Hi Jamil I have looked into this and Sarah informs me that you have just renewed the tenancy at this property last week without any outstanding issues. Your points relate to the tenancy in 2013 and I am not sure why you didn't escalate your complaint to a senior manager or director at the time rather than posting it online nearly a year later. If you are still unhappy about your tenancy, please email me info@brlets.co.uk. Marc von Grundherr, Director....
Apr 23,2014
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Apr 23,2014
10 people found
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(1) We only have glowing compliments for Sarah Edwards who is the Lettings Negotiator at the Canary Wharf office. She has always responded expeditiously to each of our queries and concerns with the utmost professionalism. That is especially reassuring when one is residing half way round the world. We are delighted with her very personable disposition and impressed with her meticulous attention to detail. Sarah is an exceptional individual who goes the extra mile to render assistance in small but...
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Jun 10,2013
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Jun 10,2013
9 people found
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Sarah was fantastic in helping me secure my apartment in Canary Wharf. Of all the agents we worked with, she persevered and kept in touch and found us that river view we wanted and then helped us get everything signed quickly so we could move in time. Professional and helpful throughout...
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Jun 10,2013
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Jun 10,2013
9 people found
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I could not have been more impressed by the work of Sarah and Rosie at Benham & Reeves. Very organised, exceptionally helpful and they combined that rare quality of professionalism with the personal touch. I would highly recommend their services....
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Jun 10,2013
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Jun 10,2013
11 people found
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Sarah was the first agent we have ever found who really seemed to work for us as tenants rather than solely for the landlord. We had some issues in regard to the move in date and Sarah worked hard to ensure that we were able to proceed. Rosie took over the admin and both she and Sarah were very friendly and helpful at all times and I would thoroughly recommend them. There was absolutely no comparison between Sarah and other agents in the area that we had the misfortune of speaking to. After we...
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May 30,2013
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May 30,2013
9 people found
this helpful
Sarah and Rosie have been excellent in looking after my property. I have always had prompt and efficient service from all the various contacts in B&R. Maintenance requirements are reported and dealt with quickly and the process of vacating the properties and bringing in new tenants is smooth and efficient. I have no complaints about the service that Benham & Reeves Residential lettings provide....
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May 30,2013
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May 30,2013
8 people found
this helpful
Sarah and Rosie have been excellent in looking after my property. I have always had prompt and efficient service from all the various contacts in B&R.Β  Maintenance requirements are reported and dealt with quickly and the process of vacating the properties and bringing in new tenants is smooth and efficient. I have no complaints about the service that Benham & Reeves Residential lettings provide....
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May 27,2013
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May 27,2013
11 people found
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I have been working with sarah,mark and rosie at BR for the last 8 years and have been more than satisfied with the level of attention and professional approach received when dealing with my letting properties. I love the fact that they always got he extra mile such as agreeing to meet my brother on a saturday evening to show him one of my flats.Your online accounting system is really useful too....
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May 27,2013
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May 27,2013
11 people found
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My experience with benham and reeves has only been positive. Sarah helped me to find a flat. She listened to what i was looking for to rent and offered exactly that.( she did not just show me a selection of things that did not match), making the whole process of renting very easy. From my perspective benham and reeves look after their tennants very well, Any issues that i have encoutered have been resolved quickly,efficiently and professionally which has made it difficult to think about going a...
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May 24,2013
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May 24,2013
12 people found
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I have been using Benham & Reeves for over 5 years and their service has always been brilliant from the very start. We initially met mark who came to view our flat and help us set a letting price and found our 1st tennant within a week. Maintenance is handled very well by paul who keeps us very well informed at all timesand seeks our input before any major works are completed. Sarah has been handling our lettings for the last few years and has been fast and efficient in finding good quali...
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May 24,2013
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May 24,2013
12 people found
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We only have glowing compliments for Sarah Edwards. SheΒ is in our opinion, without reservation, the most proactive lettings agent I have ever dealt with. She always responds expeditiously to each of our queries and concerns with the utmost professionalism. That is especially reassuring when one is residing half way round the world. WeΒ are delighted with her very personable disposition and impressed with herΒ meticulous attention to detail. SarahΒ is an exceptional individual whoΒ goes the ex...
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May 23,2013
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May 23,2013
14 people found
this helpful
I have been renting from Benhams for over 8 years, they are excellent in every aspect, professional, friendly and know what they are doing. The management department run by Paul Giggal is a pleasure to work with - very quick which gives me peace of mind as I know issues get resolved, sooner Rather than later. Sarah was the negotiator who found my current flat Β’Γ’β€šΒ¬Γ’β‚¬Ε“ she is really knowledgeable, and made sure I got the best deal. Rosie handled all the admin very professionally and q...
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May 22,2013
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May 22,2013
1 people found
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This is the worst experience I have ever had with a property manager in the US, UK, and Hong Kong in over 15 years. They do not address critical maintenance issues. The hot water heater was broken in the building and my unit went for weeks at a time without hot water. When I moved out, they still had not found a solution to the problem which was over 4 months old. Additionally, the electronic front door FOB was broken for a week, they didn\'t bother to send anyone so the entire building wa...
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By: Marc von Grundherr
May 22, 2013
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Dear Sir. I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service. The issue relating to heating and the door fob are clearly building issues which are clearly ou....
May 08,2013
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May 08,2013
18 people found
this helpful
Benham and Reeves Lettings have been looking after my Canary Wharf property for over 3 years. They helped me to furnish the apartment initially and found me a good tenant who has been there for the entire time. I have no hesitation in recommending their excellent service....
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Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
9 0 7 2 0 0 0 0 0 1
Sam Shah Sam Shah
Manager
9 reviews

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Sarah Edwards - upload your photo Sarah Edwards
14 reviews

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Vince Achampong - upload your photo Vince Achampong
0 reviews

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Monica Forbes - upload your photo Monica Forbes
1 reviews

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Mark Wellington - upload your photo Mark Wellington
1 reviews

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