• Sam Shah
    Sam Shah
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    Jennifer Gray
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    Nathan Gladwell
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    Rajib Miah
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    GEORGINA LEE
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    SYLVIE DESLANDES
Beaufort Park Our Beaufort Park office was opened in 2009, conveniently situated on-site within this award winning development and is staffed by a team who know the NW9 area well. From on the spot, we offer the best apartments available for rent at Beaufort Park and nearby developments such as The Pulse and New Hendon Village.
Benham and Reeves Residential Lettings

7 Heritage Avenue Beaufort Park, London
Greater London
NW9 5FW

020 3468 1459

Nov 10,2016
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Nov 10,2016
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AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know their own protocol and can't answer most of my questions. There is ten times the amount of paperwork to sign for them just so they can throw Ts & Cs and jargon in your face when it suits them. All they're good at is taking your money. They even gave o...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
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Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business รขโ‚ฌโ€œ they are there to protect both tenants and landlords. Marc von Grundherr, Director....
Jul 04,2015
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Jul 04,2015
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I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned Beaufort Park and asking me to contact some inventory company ...to follow up my complaint , never again will I be using them . Found another company on the development and got 6months rent advance & 3 monthly reports from an inventory cl...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro....
Dec 16,2014
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Dec 16,2014
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I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London to make a contract and they just tell you "Sorry sir the flat is gone". After three month of experience of disappointment, finally I met Mr.Rajib Miah. He is a young but very professional agent. He is dedicated to his customers. Even if he has not the f...
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Dec 01,2014
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Dec 01,2014
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Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director....
Nov 17,2014
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Nov 17,2014
1 people found
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They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr....
Nov 07,2014
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Nov 07,2014
1 people found
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I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems that you encounter. I have no hesitation to recommend him and his team for prospective customers and I am sure they will not be disappointed...
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Nov 05,2014
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Nov 05,2014
1 people found
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Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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By: Marc
Nov 05, 2014
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Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director....
Nov 04,2014
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Nov 04,2014
1 people found
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The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director....
Oct 31,2014
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Oct 31,2014
2 people found
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Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a property that we'd be happy in. He was also vey professional, well spoken and courteous. Without a doubt, he's by far the best letting agent I've come across recently and would wholeheartedly recommend him to future customers of Benham and Reeves....
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Oct 31,2014
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Oct 31,2014
1 people found
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Rajib was efficient, personable and thoroughly professional in all my dealings with him. He provided regular updates and was prompt in returning my calls throughout the process. There was a delay of around a week between my making an offer and the landlord accepting it, which was frustrating, but I believe Rajib did as much as he could in chasing this. Overall, I was very happy with the service I received from Rajib. Letref were not so efficient, saying they had emailed my character referee when...
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By: Marc
Nov 05, 2014
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Thank you Simon for taking the time to give a detailed review of the service you have received from our Beaufort Park lettings team and I have noted your comments about our referencing provider. I will investigate this to help improve our service in future. Thanks, Marc Von Grundherr, Director....
Sep 12,2014
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Sep 12,2014
0 people found
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I rented a property from these people & I returned the flat clean and tidy but still they never fully returned my deposit , Sam said ' ohh it's a different dept " he was not helpful & was only looking to charge me silly amounts of money for light scuff marks ... Be aware of their practises & watch how they pass the buck ... BIG NAME BUT NO HONEST...
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What agent could do to change your mind?
Be honest
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By: Simran P
Sep 29, 2014
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Hi Mr Liu, we have a dedicated deposits department and I will be happy to investigate this matter if you can please email me at manage@brlets.co.uk or call me on 020 7319 9740. Simran Prasad, Director of Property Management....
Aug 26,2014
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Aug 26,2014
1 people found
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I first met Sam about 3 years ago in the process of letting my property and have found him to be knowledgeable, helpful, friendly and efficient. He has helped to overcome a difficult situations with a tenant and went beyond the call of his duty to help resolve the situation amicably. Recently, I had to deal with Rajib and have found him efficient and on top of his job. As a customer, I feel in good hands when dealing with both Sam and Rajib....
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By: Marc von G
Sep 12, 2014
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Thanks Mr Khan, we are very pleased to hear you received good service from our Beaufort Park lettings team, thank you for taking the time to tell us and we wish you well with the tenancy. Marc von Grundherr, Director....
Aug 22,2014
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Aug 22,2014
2 people found
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Sam & Rajib are very efficient as are other members of the team. They have managed to find tenants al the time and never leave my properties vacant. Good job guys....
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Jun 05,2014
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Jun 05,2014
5 people found
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Sam has been brilliant during the whole process ยขรขโ€šยฌรขโ‚ฌล“ he is friendly, professional and tried to help and find solutions wherever he could. From the very start I could tell he was different from other agents as it was more about what I wanted, even though my budget was on the lowside. He explained everything clearly and made sure that I knew what was happening every step of the way. I don't think we could have dealt with a better individual....
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May 14,2014
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May 14,2014
2 people found
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Sam at the Beaufort Park office is by far the most understanding and professional estate agent I have ever dealt with (I have been a Landlord in London now for 10 years so know good and bad ones). During the time while Benhams were marketing our property, Sam and Rajib arranged more viewings for us in 1 week than we\'d had in 2 months with several other agents. Sam dedicated and kept in touch with us 3 times a week. I would go back to Sam in an instant if I required an estate agent again. Trul...
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Aug 05,2013
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Aug 05,2013
2 people found
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This is the best agent I have seen in my entire life, their responses are very quick and helpful, I highly recommend this agent! Thank you Sam!...
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By: Marc von Grundherr, Lettings Director
Aug 12, 2013
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Hi Stephen Thank you so much for this review - we try very hard to respond quickly in fact our policy is a same day response. It is a clear mistake that you have selected only 1 out of 5 stars Many thanks. Marc von Grundherr,....
Jul 06,2013
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Jul 06,2013
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Fistly I would like to point out that they are not the appointed agent for St George as the claim , a few years ago a member of their staff was sub - letting flats dishonestly & there current staff have also been involved in sub - letting on the Beaufort Park development ( the owners lease does not permit such lettings to take place ) Would I trust them to let out my property - NO I would ask you to look at them closely & don\'t be easily fooled by their big name ! I also found tha...
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By: Marc von Grundherr, Lettings Director, B&R
Jul 16, 2013
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We operate an open system at Benham & Reeves Lettings and I personally deal with any complaint and take it very seriously. Firstly Benham & Reeves Lettings are recommended by St George as letting agent which is why our literature is handed out to every purchaser in the marketing suite and the reason we have an office onsite in the development. Secondly no employee of ours has ever sub-let flats รขโ‚ฌโ€œ all our rentals are checked and this would simply not be possible as we are a ver....
May 07,2013
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May 07,2013
21 people found
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They found my tenant quickly and I don\'t have problem in leasing my property. I recommended Benham & Reeves as they provide personalized service. As I am based in HK, they have HK office which I don\'t need to deal with time difference and no hassle....
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Apr 29,2013
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Apr 29,2013
19 people found
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Through your professional and expertised work, we are delighted to have the apartment well furnished and got us a tenant as soon as the unit is handed over to us. Your hard work done is very much appreciated. Thank you once again....
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Jan 21,2012
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Jan 21,2012
23 people found
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Absolutely delighted with their service and professionalism. They are ARLA approved agents so no surprise. They let and manage 10 flats of ours. Any issues are always dealt with prompty and professionally....
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Areas covered
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Services offered
  • Sales
  • Lettings
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Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 3 5 1 0 0 0 0 2 0
Sam Shah Sam Shah
Manager
9 reviews

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Jennifer Gray - no image available Jennifer Gray
Branch Administrator
1 reviews

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Nathan  Gladwell - upload your photo Nathan Gladwell
0 reviews

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Rajib Miah - no image available Rajib Miah
Lettings Negotiator
6 reviews

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GEORGINA LEE - upload your photo GEORGINA LEE
1 reviews

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SYLVIE DESLANDES - upload your photo SYLVIE DESLANDES
1 reviews

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Awards won by Benham and Reeves Residential Lettings, London NW9 5FW

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