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    Adam Rastall
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    Elaine Gordon
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    Karl saw
Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for sale
Properties for rent
Feb 20,2015
Minithumbup
Hannah Frankland
By: 'steve'
Feb 20,2015
4 people found
this helpful
I would strongly reccomed Belvoir if you want your property correctly appraised and efficiently managed. The staff at west derby in liverpool really understand their patch and set rent levels with integrity . They found me a tenant that matched my requirements within a short space of time....
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Comment on agent fees
very reasonable both for myself and my tenant.
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Feb 19,2015
Minithumbup
Adam Rastall
Jennifer Folan
By: 'TraceyK'
Feb 19,2015
4 people found
this helpful
This agent has been fantastic! I spoke with Adam originally and Belvoir took over two properties for me from another agent who was not paying me and had allowed my tenant to get in to large arrears. Belvoir dealt with the old agent for me, making the transfer simple. They have been thorough and professional throughout. I cannot fault Jennifer Banks who looks after my properties. I feel she really cares what happens. She has tackled a problem tenant (rent arrears), pursued the issue like a dog w...
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Comment on agent fees
Average and fair considering the work they do. I have a number of properties and have never had an agent work so hard or so efficiently for me.
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Apr 30,2014
Minithumbup
By: 'A. Roberts'
Apr 30,2014
4 people found
this helpful
Good service and keep you well informed at each stage. good photos and info on rightmove page to ensure house was viewed and rented quickly would recommend...
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Apr 30,2014
Minithumbup
Alyx McKenna
Adam Rastall
By: 'Happy_Belvoir_L12_Customer'
Apr 30,2014
4 people found
this helpful
Friendly, prompt, professional customer service. Quickly arranged an appointment to assess the property and take photos, advised a couple of remedial actions and organised good contractors on our behalf and advertised it within a couple of days. House shown to prospective tenants and successfully secured a letting within a week of advertising the property. This is the way using a letting agent should work - thanks to all at Belvoir West Derby!...
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Apr 28,2014
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Linda and Eric'
Apr 28,2014
3 people found
this helpful
We have been dealing with Adam, Elaine and the team at Belvoir since August 2011. During that time we have found their support to be outstanding. Nothing is too much trouble and every request is carried out in a professional manner. We live in Cumbria, so it is a great comfort to know that our property is being well managed by local agents. Communication is also first class and all of the add on services and advice offered make it all so simple. When we have required property maintenance and rep...
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Apr 25,2014
Minithumbup
Adam Rastall
Alyx McKenna
By: 'Claire Bamber'
Apr 25,2014
3 people found
this helpful
Great service from Adam, Alex, Elaine and the team at Belvoir West Derby. Prompt responses to queries and generally good at keeping me informed. Alex has been brilliant in arranging a quick turnaround in finding a new tenant for my flat....
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Apr 14,2014
Minithumbup
Alyx McKenna
By: 'stevopr'
Apr 14,2014
3 people found
this helpful
Alex and all the team at belvoir are always on hand to answer any questions I may have, Alex guided me through the application process and made this move that bit easier by doing things when he said he would and always providing me the information I needed or answering any questions I may have had, all the team at belvoir are very friendly, approachable whilst being professional at the same time. I can\'t thank them enough and wouldn\'t hesitate to recommend them!...
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Apr 11,2014
Minithumbup
Alyx McKenna
By: 'Karon'
Apr 11,2014
3 people found
this helpful
As a first time landlady I approached Belvoir for advice and guidance, which Alex gave willingly without any pressure. I was so impressed by this and the service level that I chose Belvoir to fully manage the property. I am happy to say a tenant was found very quickly and all communications with Alex are timely and professional. have already recommended them to friends....
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Apr 10,2014
Minithumbup
By: 'Sallie mckie'
Apr 10,2014
3 people found
this helpful
I have just recently started renting with belvoir And have found all the staff friendly and helpful I would highly recommend belvoir to anyone looking To rent...
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Apr 10,2014
Minithumbup
By: 'James C'
Apr 10,2014
3 people found
this helpful
Nothing but good things to say about the team at Belvoir West Derby. I was always kept up to date with how the tenancy was progressing and everyone in the office was always more than happy to help if there was anything that needed to be sorted. I would highly recommend using Belvoir as a letting agent and they allowed me to rent my property from a distance with the minimum of fuss and stress....
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Jul 10,2013
Minithumbup
Adam Rastall
Alyx McKenna
By: 'Joanna'
Jul 10,2013
3 people found
this helpful
Last September, I used Belvoir for tenant finding service only. Adam and Alex managed to find me a good and reliable tenant within 2 weeks. As a new landlord, I had asked numerous questions concerning the letting but Adam always replied and explained to me in detail even during weekends and after office hours. Very patient indeed! I also found Adam and his team were all very polite and showed respect to clients which deeply impressed me. Thanks for the professional service....
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Jun 10,2013
Minithumbup
Adam Rastall
By: 'TM'
Jun 10,2013
3 people found
this helpful
I have found customer care and handling of my rental property of excellent service and management handling the most professionall with my agent being so helpfull at all times given me 100% commitment with any issues...
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May 30,2013
Minithumbup
Adam Rastall
By: 'Tom from Hong Kong'
May 30,2013
3 people found
this helpful
Since 2007 when I purchased my property in West Derby Village I have used Belvoirs as my sole letting agent and they have provided excellent service throughout this period and whenever I have needed to find new tenants. Adam and his team are true professionals who obviously get considerable enjoyment from their work and no request is ever too much to handle. As I live and work in Hong Kong, it is re-assuring to know that my property is in good hands and I would highly recommend Belvoirs, in p...
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Apr 26,2013
Minithumbup
By: 'Suzanne'
Apr 26,2013
4 people found
this helpful
I have used Belvoir Lettings for almost a year now and would highly recommend them. They are extremely professional and always respond to an email or query promptly and efficiently. They have kept me fully up to date with potential tenants and inspections and have left me confident that my property is in good hands!!...
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Apr 22,2013
Minithumbup
Adam Rastall
By: 'highly recommend'
Apr 22,2013
3 people found
this helpful
Adam and the team from Belvoir West Derby have been brilliant. Within a day of having the photos taken of the property the \'for let\' board was up outside and my property was advertised on the site. Great photos and good description of the property and very quick and efficient communications. Would highly recommend....
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Apr 16,2013
Minithumbup
By: 'Clare Dunn'
Apr 16,2013
3 people found
this helpful
My house was rented out very quickly and at a good rental rate. Generally overall service has been very good. Communication is generally good, I have had to chase up and query 1 or 2 things when communication has not been as effective but over 2years this is not a big issue. Overall I am pleased with the service provided and as I don\'t live in Liverpool anymore Belvoir take the stress away of looking after what used to be my home....
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Apr 05,2013
Minithumbup
By: 'annmarie'
Apr 05,2013
4 people found
this helpful
I have been dealing with Belvoir Lettings in West derby for over 3 years now and I can honestly say I have never had a single problem . I am confident that Adam will find the best tenants for my properties and always keeps me fully informed of what is happening in the process. My phone calls are always returned and e mails answered. I would recommend them to anyone considering renting out a property....
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Mar 26,2013
Minithumbup
By: 'Kat'
Mar 26,2013
4 people found
this helpful
I would recommend Belvoir Lettings in West Derby who have handled letting my property for 3.5 yrs now. They have generally been efficient and professional in their dealings with both me and my tenants; I can honestly say that where there were issues identified which were less than ideal they have taken steps to modify their practices to avoid similar issues arising in the future (although not without additional charges). All staff I have dealt with have been very friendly and helpful. I have be...
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Mar 23,2013
Minithumbup
Adam Rastall
By: 'Stefanie'
Mar 23,2013
4 people found
this helpful
Adam and all the staff at Belvoir have been great. They had my house let within a week of contacting them. They have been so helpful and professional and i would highly recommend them to others....
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Mar 21,2013
Minithumbup
Adam Rastall
By: 'Demilee'
Mar 21,2013
4 people found
this helpful
Belvoir lettings is a brilliant agency, the staff are very understanding and helpful, especially Adam. I recomend belvoir to any one. Great service...
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Mar 20,2013
Minithumbup
Alyx McKenna
Adam Rastall
By: 'Dave Morgan'
Mar 20,2013
6 people found
this helpful
After the nightmare I have had with previous lettings agents, Northwood Lettings, it was with great relief that I found all the staff at Belvoir exceedingly helpful and friendly. They have provided a thoroughly professional service in finding a tenant and they have also been very proactive in assisting with arranging repairs for the damage caused by the previous tenant. I would especially like to thank Alex Molyneux he was a star....
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Mar 20,2013
Minithumbup
Adam Rastall
By: 'Mike Fox'
Mar 20,2013
3 people found
this helpful
Excellent service from the guys at West Derby Belvoir, friendly staff, welcoming office, and the new office layout is extremely professional looking - good help from knowledgeable staff who knew the properties personally and offered great advice on all aspects of the letting process - recommend them highly....
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Mar 20,2013
Minithumbup
Alyx McKenna
Elaine Gordon
By: 'Paul M'
Mar 20,2013
5 people found
this helpful
I have in turn dealt with each member of this team, each member is an absolute credit to Belvoir. This is our first let and the service we have received has been outstanding. I would not think twice about recommending this team to any friends or family. Above only let me mention 2 staff but I would like to thank Alex, Elaine, Adam, Michael and Catherine for their help and their outstanding professional service....
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Mar 19,2013
Minithumbup
By: 'Phil Earl'
Mar 19,2013
3 people found
this helpful
After a numerous years as a tenant and after dealing with various letting agents. it made a refreshing change to deal with such a proffesional firm. Nothing was to much trouble and everything i needed to know was explained in detail....
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Mar 15,2013
Minithumbup
By: 'Jon'
Mar 15,2013
5 people found
this helpful
Alex has been a pleasure to deal with since we originally approached Belvoir regaridng a property that was up for rent. The entire process has been quick and reasonably priced and we have not had any issues whatsoever. Communication is great and we usually recieve a response to any emails within a matter of hours. The inventory we recieved when we moved in was of a much higher standard than anything we have recieved previously, I would definatly recommend Belvoir...
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Mar 08,2013
Minithumbup
By: 'Adam Rastall'
Mar 08,2013
3 people found
this helpful
Always quick to respond to any quires, polite and courteous, all round excellent service. I wouldn\'t hesitate you recomend Belvoir to any of my friends, they also look after another property for me in St. Helens Merseyside....
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By: Adam Rastall
Mar 11, 2013
View all comments (1)
I would like to inform everyone that our landlord has made a mistake when writing this review by putting Adam Rastall as the person when it should have been her own name of Mrs T Evans ...
Mar 08,2013
Minithumbup
By: 'John Phillips'
Mar 08,2013
4 people found
this helpful
We deal with 2 of Belvoir\'s offices and they have been our letting agents for several years. Always quick to react, helpful, competent and efficient. Since we live in the USA its very important to us that they communicate well and always act in our best interest....
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Dec 19,2012
Minithumbup
Catherine Murray
By: 'Wayne'
Dec 19,2012
4 people found
this helpful
I was an anxious first time landlord and decided to use Belvoir lettings after talking to numerous agents in my area even though they were not the cheapest with fees i felt re-assured and confident that they would be the best choice, and i wasnt wrong? Adam and the team at the West Derby office were very proffessional throughout my dealings with them and within a week or so had numerous viewings booked for a possible tenant, within a month of my signing on with Belvoir and all the references an...
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Was this helpful? Yes
Dec 11,2012
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Jackie'
Dec 11,2012
4 people found
this helpful
The team at Belvoir West Derby have been very approachable, efficient and professional in comparison to other agents I have used over the years in that area. Nothing is ever too much trouble, I would certainly recommend!...
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Dec 06,2012
Minithumbup
By: 'Stephen'
Dec 06,2012
5 people found
this helpful
Belvior West Derby have managed a number of properties on my behalf over a number of years. Their service has always been excellent. Adam and his staff have managed them without fault. Any issues are dealt with promptly with regular updates provided. Recently one property required substantial maintenance work, they managed the work and obtained new tenants shortly after the work was completed. I would reommend Belvoir West Derby....
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Areas covered
  • L12
  • L13
  • L11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 104 1 0 0 0 0 3 0
Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
15 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah Frankland - upload your photo Hannah Frankland
4 reviews

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Alyx McKenna - upload your photo Alyx McKenna
14 reviews

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Jennifer Folan - upload your photo Jennifer Folan
14 reviews

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Janet OBrien - upload your photo Janet OBrien
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
48 reviews

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Michael Sergison - upload your photo Michael Sergison
51 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
16 reviews

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Karl saw - upload your photo Karl saw
1 reviews

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Job vacancies

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Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is £200 inc Vat. The administration fee for any additional applicant or a guarantor is £75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is £45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of £20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of £20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of £35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of £35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of £40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of £15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of £15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of £360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of £100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of £20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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