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    Steven Perry
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    Adam Rastall
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    Elaine Gordon
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    Catherine Murray
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    Hannah frankland
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    Alex Molyneux
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    Jennifer Banks
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    Michael Liverpool
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    Janet O'Bien
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    Heather McCarthy
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    Karlaya Semoff-Owolabi
No description for branch.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Oct 19,2015
Minithumbup
Heather McCarthy
By: 'Joe Rowe'
Oct 19,2015
3 people found
this helpful
Heather was fantastic throughout the whole process, she helped us with the application and supported us completely when we were unsure about certain things. On the move in day, Heather went out of her way to ensure we had got everything we needed and settled in ok. Communication from the start has been fantastic and we still have great lines of communication whenever we need it. With any problems we have had they have been sorted quickly and at no trouble or expense to ourselves....
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Oct 17,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Ashleigh and Joey'
Oct 17,2015
3 people found
this helpful
Heather and Michael were extremely helpful during the process of letting Ellerton Way, We are first time tennents and I am also 8 and a half months pregnant, and they made the move very stress free and answered any queries we had, they were so helpful and we're always polite and courteous. We can't thank them enough. Ashleigh and Joey...
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Was this helpful? Yes
Oct 06,2015
Minithumbup
Janet O\'Bien
By: 'Waseem Al-Taher'
Oct 06,2015
3 people found
this helpful
This agent specially Janet was amazing in every single way! Very helpful. In general above my expectation. Just I think I won't find any better agent ....
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Sep 18,2015
Minithumbup
Elaine Gordon
Adam Rastall
By: 'Reddy'
Sep 18,2015
3 people found
this helpful
Last 8 years I am with this letting agent and I am fully satisfied with the services. I recommend this letting agent....
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May 15,2015
Minithumbup
Jennifer Banks
Hannah frankland
By: 'Phil W'
May 15,2015
3 people found
this helpful
Well, I finally moved out after renting my flat managed by Belvoir but I would not like to go without expressing my sincere thanks to all the staff at the West Derby office; Jennifer, Hannah. Michael and Elaine. You kept up the good work right until the end and made my move-out totally pain-free. You are an excellent team. Best wishes to you all and thanks for doing a great job. Phil...
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Was this helpful? Yes
Mar 03,2015
Minithumbup
Jennifer Banks
Elaine Gordon
By: 'david Toney'
Mar 03,2015
3 people found
this helpful
I have properties in England but live in Ireland - the staff look after my properties to the highest level - i have properties managed by several agents over the country and can honestly say that the staff working at Belvior look after me very well...
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Feb 24,2015
Minithumbup
Hannah Billingham
Jennifer Banks
By: 'Peter Lee'
Feb 24,2015
3 people found
this helpful
I found from my first contact with Belvoir the staff to be extremly helpfull in every way .They took time to listen and ensured every question I raised or concern I had was answerd promptly and resolved very quickly .The service was professional yet very friendly which helped to take away the stress involved in moving home I would have no hesitation in recomending Belvoir and Hannah and Jenny both deserve recognition for the way they represented the company during this time ....
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Feb 24,2015
Minithumbup
Jennifer Banks
Hannah Billingham
By: 'Conway'
Feb 24,2015
3 people found
this helpful
Communication was excellent. Phone calls and emails answered very quickly. Jennifer and Hannah have that rare quality of combining a professional approach in a warm, friendly manner. Any problems I thought needed to be brought to the landlords attention were expedited swiftly. The best approach for a tenant here, I believe, is to keep up a good communication with Belvoir. They will deal with matters quickly. It is good to know that the agents do actually care about their tenants. That is how the...
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Feb 23,2015
Minithumbup
By: 'Neil'
Feb 23,2015
3 people found
this helpful
When deciding on which agent to use when renting out our property, Belvoir was our first choice. They showed real enthusiasm for our property and have displayed a very helpful and professional approach when dealing with our queries....
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Feb 23,2015
Minithumbup
Elaine Gordon
Michael Liverpool
By: 'Anthony Dixon'
Feb 23,2015
3 people found
this helpful
I have used Belvoir at West Derby for a good while now probably about 5 years. I have always found them to be very professional, always great at responding promptly, great at sorting out any issues at the property as they manage it for me. Elaine who I deal with mostly is fantastic and Michael and Adam who I also deal with are also both superb. I would highly recommend this branch to anyone....
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Feb 23,2015
Minithumbup
Elaine Gordon
By: 'Jon Anthony'
Feb 23,2015
3 people found
this helpful
To date the best Agents I have experienced ever since letting. Almost always polite helpful and understanding. Have almost always gotten the desired support, and offer a almost faultless service. Just like a lot of service based organisations there is always room for improvement, but the team at Belvoir Lettings are by far definitely the best Letting Agents I have dealt with and are far better than any of the previous Lettings Agencies that I have experienced in the past both in Liverpool...
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By: Jon Anthony
Feb 23, 2015
View all comments (1)
I had also mentioned and stated Jennifer Banks along with Elaine as the 2 members of staff that I had been contact with and who had offered support and assistants. But for some reason Jennifer Banks was not added and named so wanted to make sure that all her great work was also noted via my review. Jon Anthony ...
Feb 21,2015
Minithumbup
Hannah Billingham
Michael Wivell
By: 'Margaret McCann'
Feb 21,2015
2 people found
this helpful
I dealt with both Hannah and Michael during the course of the house viewing and then all the business etc. They are both friendly and approachable while being totally professional....
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Feb 20,2015
Minithumbup
Elaine Gordon
By: 'Frank C D Brown'
Feb 20,2015
3 people found
this helpful
Elaine, has managed managed our rental property since 2007 , three sets of tenancies, only one of which generated any real problems, on which the agents could have been more proactive in resolving,although i can understand that agents have split loyalties. Pro action is important to me as i live on the North pf Scotland. All in all however I am more than satisfied with the service that is provided....
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Comment on agent fees
While not an agents fee the dispute service that Belvoir Liverpool ( West Derby) are linked ti is one that charges,, currently ‚£60 which becomes yet another overhead for the landlord to meet with the tenant being provided with this service for nothing. There is a free option which they have chosen not to use, which i would much prefer they utilized.
Was this helpful? Yes
Feb 20,2015
Minithumbup
Elaine Gordon
By: 'Gloria'
Feb 20,2015
3 people found
this helpful
Excellent service from Belvoir. Very helpful staff. Always there when you need them. They protect both the interests of the tenant and the landlord....
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Comment on agent fees
Landlady very reasonable with yearly increases
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Feb 20,2015
Minithumbup
Hannah frankland
By: 'steve'
Feb 20,2015
3 people found
this helpful
I would strongly reccomed Belvoir if you want your property correctly appraised and efficiently managed. The staff at west derby in liverpool really understand their patch and set rent levels with integrity . They found me a tenant that matched my requirements within a short space of time....
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Comment on agent fees
very reasonable both for myself and my tenant.
Was this helpful? Yes
Feb 19,2015
Minithumbup
Adam Rastall
Jennifer Banks
By: 'TraceyK'
Feb 19,2015
3 people found
this helpful
This agent has been fantastic! I spoke with Adam originally and Belvoir took over two properties for me from another agent who was not paying me and had allowed my tenant to get in to large arrears. Belvoir dealt with the old agent for me, making the transfer simple. They have been thorough and professional throughout. I cannot fault Jennifer Banks who looks after my properties. I feel she really cares what happens. She has tackled a problem tenant (rent arrears), pursued the issue like a dog w...
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Comment on agent fees
Average and fair considering the work they do. I have a number of properties and have never had an agent work so hard or so efficiently for me.
Was this helpful? Yes
Apr 30,2014
Minithumbup
By: 'A. Roberts'
Apr 30,2014
3 people found
this helpful
Good service and keep you well informed at each stage. good photos and info on rightmove page to ensure house was viewed and rented quickly would recommend...
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Apr 30,2014
Minithumbup
Alex Molyneux
Adam Rastall
By: 'Happy_Belvoir_L12_Customer'
Apr 30,2014
3 people found
this helpful
Friendly, prompt, professional customer service. Quickly arranged an appointment to assess the property and take photos, advised a couple of remedial actions and organised good contractors on our behalf and advertised it within a couple of days. House shown to prospective tenants and successfully secured a letting within a week of advertising the property. This is the way using a letting agent should work - thanks to all at Belvoir West Derby!...
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Was this helpful? Yes
Apr 28,2014
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Linda and Eric'
Apr 28,2014
2 people found
this helpful
We have been dealing with Adam, Elaine and the team at Belvoir since August 2011. During that time we have found their support to be outstanding. Nothing is too much trouble and every request is carried out in a professional manner. We live in Cumbria, so it is a great comfort to know that our property is being well managed by local agents. Communication is also first class and all of the add on services and advice offered make it all so simple. When we have required property maintenance and rep...
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Apr 25,2014
Minithumbup
Adam Rastall
Alex Molyneux
By: 'Claire Bamber'
Apr 25,2014
2 people found
this helpful
Great service from Adam, Alex, Elaine and the team at Belvoir West Derby. Prompt responses to queries and generally good at keeping me informed. Alex has been brilliant in arranging a quick turnaround in finding a new tenant for my flat....
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Apr 14,2014
Minithumbup
Alex Molyneux
Steven Perry
By: 'stevopr'
Apr 14,2014
2 people found
this helpful
Alex and all the team at belvoir are always on hand to answer any questions I may have, Alex guided me through the application process and made this move that bit easier by doing things when he said he would and always providing me the information I needed or answering any questions I may have had, all the team at belvoir are very friendly, approachable whilst being professional at the same time. I can\'t thank them enough and wouldn\'t hesitate to recommend them!...
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Was this helpful? Yes
Apr 11,2014
Minithumbup
Alex Molyneux
By: 'Karon'
Apr 11,2014
2 people found
this helpful
As a first time landlady I approached Belvoir for advice and guidance, which Alex gave willingly without any pressure. I was so impressed by this and the service level that I chose Belvoir to fully manage the property. I am happy to say a tenant was found very quickly and all communications with Alex are timely and professional. have already recommended them to friends....
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Apr 10,2014
Minithumbup
By: 'Sallie mckie'
Apr 10,2014
2 people found
this helpful
I have just recently started renting with belvoir And have found all the staff friendly and helpful I would highly recommend belvoir to anyone looking To rent...
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Apr 10,2014
Minithumbup
By: 'James C'
Apr 10,2014
2 people found
this helpful
Nothing but good things to say about the team at Belvoir West Derby. I was always kept up to date with how the tenancy was progressing and everyone in the office was always more than happy to help if there was anything that needed to be sorted. I would highly recommend using Belvoir as a letting agent and they allowed me to rent my property from a distance with the minimum of fuss and stress....
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Was this helpful? Yes
Jul 10,2013
Minithumbup
Adam Rastall
Alex Molyneux
By: 'Joanna'
Jul 10,2013
2 people found
this helpful
Last September, I used Belvoir for tenant finding service only. Adam and Alex managed to find me a good and reliable tenant within 2 weeks. As a new landlord, I had asked numerous questions concerning the letting but Adam always replied and explained to me in detail even during weekends and after office hours. Very patient indeed! I also found Adam and his team were all very polite and showed respect to clients which deeply impressed me. Thanks for the professional service....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Adam Rastall
By: 'TM'
Jun 10,2013
2 people found
this helpful
I have found customer care and handling of my rental property of excellent service and management handling the most professionall with my agent being so helpfull at all times given me 100% commitment with any issues...
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May 30,2013
Minithumbup
Adam Rastall
By: 'Tom from Hong Kong'
May 30,2013
2 people found
this helpful
Since 2007 when I purchased my property in West Derby Village I have used Belvoirs as my sole letting agent and they have provided excellent service throughout this period and whenever I have needed to find new tenants. Adam and his team are true professionals who obviously get considerable enjoyment from their work and no request is ever too much to handle. As I live and work in Hong Kong, it is re-assuring to know that my property is in good hands and I would highly recommend Belvoirs, in p...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
By: 'Suzanne'
Apr 26,2013
3 people found
this helpful
I have used Belvoir Lettings for almost a year now and would highly recommend them. They are extremely professional and always respond to an email or query promptly and efficiently. They have kept me fully up to date with potential tenants and inspections and have left me confident that my property is in good hands!!...
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Was this helpful? Yes
Apr 22,2013
Minithumbup
Adam Rastall
By: 'highly recommend'
Apr 22,2013
2 people found
this helpful
Adam and the team from Belvoir West Derby have been brilliant. Within a day of having the photos taken of the property the \'for let\' board was up outside and my property was advertised on the site. Great photos and good description of the property and very quick and efficient communications. Would highly recommend....
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Apr 16,2013
Minithumbup
By: 'Clare Dunn'
Apr 16,2013
2 people found
this helpful
My house was rented out very quickly and at a good rental rate. Generally overall service has been very good. Communication is generally good, I have had to chase up and query 1 or 2 things when communication has not been as effective but over 2years this is not a big issue. Overall I am pleased with the service provided and as I don\'t live in Liverpool anymore Belvoir take the stress away of looking after what used to be my home....
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Areas covered
  • L12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 91 2 0 0 0 0 3 0
Steven Perry - upload your photo Steven Perry
1 reviews

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Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
13 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah frankland - upload your photo Hannah frankland
4 reviews

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Alex Molyneux - upload your photo Alex Molyneux
13 reviews

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Jennifer Banks - upload your photo Jennifer Banks
7 reviews

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Michael Liverpool - upload your photo Michael Liverpool
11 reviews

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Janet O'Bien - upload your photo Janet O'Bien
2 reviews

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Heather McCarthy  - upload your photo Heather McCarthy
28 reviews

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Michael Sergison - upload your photo Michael Sergison
38 reviews

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Heather Mc carthy - upload your photo Heather Mc carthy
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
18 reviews

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Jennifer Folan - upload your photo Jennifer Folan
4 reviews

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Office manager - upload your photo Office manager
1 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
5 reviews

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

Complaints Procedure

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

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