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    Adam Rastall
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    Elaine Gordon
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    Karlaya Semoff-Owolabi
Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for sale
Properties for rent
Nov 06,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'TM'
Nov 06,2015
4 people found
this helpful
Very happy with the service from Belvoir. As first-time tenants we found the whole process very straightforward and were kept up to date with the progression of our application. The whole team are friendly and knowledgable, but we dealt mainly with Heather who was excellent. Michael was also great when he showed us round the property and when he helped with the keys on moving day....
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Nov 05,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Matthew'
Nov 05,2015
4 people found
this helpful
Me & my partner recently used Belvoir lettings in West Derby, Liverpool to move into a rented home. We found their service excellent with all of the staff friendly, very approachable & very helpful when it came to any questions we had. We would definitely use them again if we wanted another property & have already recommended to friends....
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Nov 04,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Tracey Martin'
Nov 04,2015
4 people found
this helpful
Heather was outstanding in keeping me up to date with relevant details regarding my tenancy. She has a friendly yet professional approach and reassured me that everything ran as smoothly as possible. I am a primary school teacher so needed things to be sorted during half term which thanks to Heather happened. Michael was also very proactive in my excellent move to my new property. Well done to both...
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Oct 30,2015
Minithumbup
Michael Sergison
By: 'Masoud'
Oct 30,2015
4 people found
this helpful
The staffs were very helpful and nice. I like their punctuality. Definitely, they will be my agent if I decided to move out to another property....
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Oct 30,2015
Minithumbup
By: 'ilonca alexandru'
Oct 30,2015
3 people found
this helpful
she was an angel with us . an lots of patience . from the start she help us to find a new home , even we didnt chose the house we want cuz the owner changed hes mid or something like that Heather helped us to find a new house witch by the way looks good ....
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Oct 29,2015
Minithumbup
Michael Sergison
Hannah Frankland
By: 'vishal'
Oct 29,2015
4 people found
this helpful
I had very good experience with the above mentioned agents. Michael was good in explaining all the legal aspects of the tenancy and Hannah was very good in helping me find the right apartment for me ....
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Oct 29,2015
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Mrs Rasminder K S'
Oct 29,2015
4 people found
this helpful
We initially tried contacting a number of letting agents to manage our properties back in 2007, and Adam from Belvoir was the first and only person to call back. He was very friendly, professional and helpful, and we immediately knew that we were in safe hands. Since then, Belvoir have been managing 10 flats for us, and have been absolutely fantastic. They are always helpful, efficient and very easy to talk to / get hold of. Communication skills are excellent, and we have never had to worry ab...
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Oct 29,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Hannah Boyd'
Oct 29,2015
4 people found
this helpful
Agents where very helpful and friendly, felt very comfortable when coming into the shop, nothing seemed too much to ask. Felt comfortable with asking questions etc. Got a very quick response when emailing and asking questions etc. I would defiently recommend this agency to anyone looking for a new home. We are very glad we went with belvoir....
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Oct 29,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Dean Boyd'
Oct 29,2015
4 people found
this helpful
Everything was really good, Heather & Michael were really helpful and friendly. Happy with the service that we received and would recommend to anyone....
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Oct 23,2015
Minithumbup
Michael Sergison
By: 'David'
Oct 23,2015
4 people found
this helpful
As new customer we are simply shock about the competence and the professionality recive from the Belvoi. Basicly there is no agenze fee, but the do ther job, realible people willing to help, that's what a customer looking for. We found it in belvoir. Highly reccomanded. Many thanks David...
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Oct 20,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'paula formby'
Oct 20,2015
4 people found
this helpful
The two agents i have mentioned above were extremely polite, professional and always pleasant. I have rented for the past 10 years and can honestly say that Belvoir as a company should be proud of how their staff deal with their customers. I have complete confidence that if i happen to have any problems or difficulties in the future that Heather and Michael will do their best to help me. they are both very customer focused and professional. At the time of looking for a property I didn't hav...
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Oct 19,2015
Minithumbup
Heather McCarthy
By: 'Joe Rowe'
Oct 19,2015
4 people found
this helpful
Heather was fantastic throughout the whole process, she helped us with the application and supported us completely when we were unsure about certain things. On the move in day, Heather went out of her way to ensure we had got everything we needed and settled in ok. Communication from the start has been fantastic and we still have great lines of communication whenever we need it. With any problems we have had they have been sorted quickly and at no trouble or expense to ourselves....
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Oct 17,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Ashleigh and Joey'
Oct 17,2015
4 people found
this helpful
Heather and Michael were extremely helpful during the process of letting Ellerton Way, We are first time tennents and I am also 8 and a half months pregnant, and they made the move very stress free and answered any queries we had, they were so helpful and we're always polite and courteous. We can't thank them enough. Ashleigh and Joey...
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Oct 06,2015
Minithumbup
Janet OBrien
By: 'Waseem Al-Taher'
Oct 06,2015
4 people found
this helpful
This agent specially Janet was amazing in every single way! Very helpful. In general above my expectation. Just I think I won't find any better agent ....
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Sep 18,2015
Minithumbup
Elaine Gordon
Adam Rastall
By: 'Reddy'
Sep 18,2015
4 people found
this helpful
Last 8 years I am with this letting agent and I am fully satisfied with the services. I recommend this letting agent....
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May 15,2015
Minithumbup
Jennifer Folan
Hannah Frankland
By: 'Phil W'
May 15,2015
4 people found
this helpful
Well, I finally moved out after renting my flat managed by Belvoir but I would not like to go without expressing my sincere thanks to all the staff at the West Derby office; Jennifer, Hannah. Michael and Elaine. You kept up the good work right until the end and made my move-out totally pain-free. You are an excellent team. Best wishes to you all and thanks for doing a great job. Phil...
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Mar 03,2015
Minithumbup
Jennifer Folan
Elaine Gordon
By: 'david Toney'
Mar 03,2015
4 people found
this helpful
I have properties in England but live in Ireland - the staff look after my properties to the highest level - i have properties managed by several agents over the country and can honestly say that the staff working at Belvior look after me very well...
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Feb 24,2015
Minithumbup
Hannah Billingham
Jennifer Folan
By: 'Peter Lee'
Feb 24,2015
4 people found
this helpful
I found from my first contact with Belvoir the staff to be extremly helpfull in every way .They took time to listen and ensured every question I raised or concern I had was answerd promptly and resolved very quickly .The service was professional yet very friendly which helped to take away the stress involved in moving home I would have no hesitation in recomending Belvoir and Hannah and Jenny both deserve recognition for the way they represented the company during this time ....
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Feb 24,2015
Minithumbup
Jennifer Folan
Hannah Billingham
By: 'Conway'
Feb 24,2015
4 people found
this helpful
Communication was excellent. Phone calls and emails answered very quickly. Jennifer and Hannah have that rare quality of combining a professional approach in a warm, friendly manner. Any problems I thought needed to be brought to the landlords attention were expedited swiftly. The best approach for a tenant here, I believe, is to keep up a good communication with Belvoir. They will deal with matters quickly. It is good to know that the agents do actually care about their tenants. That is how the...
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Feb 23,2015
Minithumbup
By: 'Neil'
Feb 23,2015
4 people found
this helpful
When deciding on which agent to use when renting out our property, Belvoir was our first choice. They showed real enthusiasm for our property and have displayed a very helpful and professional approach when dealing with our queries....
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Feb 23,2015
Minithumbup
Elaine Gordon
Michael Sergison
By: 'Anthony Dixon'
Feb 23,2015
4 people found
this helpful
I have used Belvoir at West Derby for a good while now probably about 5 years. I have always found them to be very professional, always great at responding promptly, great at sorting out any issues at the property as they manage it for me. Elaine who I deal with mostly is fantastic and Michael and Adam who I also deal with are also both superb. I would highly recommend this branch to anyone....
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Feb 23,2015
Minithumbup
Elaine Gordon
By: 'Jon Anthony'
Feb 23,2015
4 people found
this helpful
To date the best Agents I have experienced ever since letting. Almost always polite helpful and understanding. Have almost always gotten the desired support, and offer a almost faultless service. Just like a lot of service based organisations there is always room for improvement, but the team at Belvoir Lettings are by far definitely the best Letting Agents I have dealt with and are far better than any of the previous Lettings Agencies that I have experienced in the past both in Liverpool...
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By: Jon Anthony
Feb 23, 2015
View all comments (1)
I had also mentioned and stated Jennifer Banks along with Elaine as the 2 members of staff that I had been contact with and who had offered support and assistants. But for some reason Jennifer Banks was not added and named so wanted to make sure that all her great work was also noted via my review. Jon Anthony ...
Feb 21,2015
Minithumbup
Hannah Billingham
Michael Wivell
By: 'Margaret McCann'
Feb 21,2015
3 people found
this helpful
I dealt with both Hannah and Michael during the course of the house viewing and then all the business etc. They are both friendly and approachable while being totally professional....
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Was this helpful? Yes
Feb 20,2015
Minithumbup
Elaine Gordon
By: 'Frank C D Brown'
Feb 20,2015
4 people found
this helpful
Elaine, has managed managed our rental property since 2007 , three sets of tenancies, only one of which generated any real problems, on which the agents could have been more proactive in resolving,although i can understand that agents have split loyalties. Pro action is important to me as i live on the North pf Scotland. All in all however I am more than satisfied with the service that is provided....
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Comment on agent fees
While not an agents fee the dispute service that Belvoir Liverpool ( West Derby) are linked ti is one that charges,, currently ‚£60 which becomes yet another overhead for the landlord to meet with the tenant being provided with this service for nothing. There is a free option which they have chosen not to use, which i would much prefer they utilized.
Was this helpful? Yes
Feb 20,2015
Minithumbup
Elaine Gordon
By: 'Gloria'
Feb 20,2015
4 people found
this helpful
Excellent service from Belvoir. Very helpful staff. Always there when you need them. They protect both the interests of the tenant and the landlord....
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Comment on agent fees
Landlady very reasonable with yearly increases
Was this helpful? Yes
Feb 20,2015
Minithumbup
Hannah Frankland
By: 'steve'
Feb 20,2015
4 people found
this helpful
I would strongly reccomed Belvoir if you want your property correctly appraised and efficiently managed. The staff at west derby in liverpool really understand their patch and set rent levels with integrity . They found me a tenant that matched my requirements within a short space of time....
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Comment on agent fees
very reasonable both for myself and my tenant.
Was this helpful? Yes
Feb 19,2015
Minithumbup
Adam Rastall
Jennifer Folan
By: 'TraceyK'
Feb 19,2015
4 people found
this helpful
This agent has been fantastic! I spoke with Adam originally and Belvoir took over two properties for me from another agent who was not paying me and had allowed my tenant to get in to large arrears. Belvoir dealt with the old agent for me, making the transfer simple. They have been thorough and professional throughout. I cannot fault Jennifer Banks who looks after my properties. I feel she really cares what happens. She has tackled a problem tenant (rent arrears), pursued the issue like a dog w...
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Comment on agent fees
Average and fair considering the work they do. I have a number of properties and have never had an agent work so hard or so efficiently for me.
Was this helpful? Yes
Apr 30,2014
Minithumbup
By: 'A. Roberts'
Apr 30,2014
4 people found
this helpful
Good service and keep you well informed at each stage. good photos and info on rightmove page to ensure house was viewed and rented quickly would recommend...
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Apr 30,2014
Minithumbup
Alyx McKenna
Adam Rastall
By: 'Happy_Belvoir_L12_Customer'
Apr 30,2014
4 people found
this helpful
Friendly, prompt, professional customer service. Quickly arranged an appointment to assess the property and take photos, advised a couple of remedial actions and organised good contractors on our behalf and advertised it within a couple of days. House shown to prospective tenants and successfully secured a letting within a week of advertising the property. This is the way using a letting agent should work - thanks to all at Belvoir West Derby!...
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Was this helpful? Yes
Apr 28,2014
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Linda and Eric'
Apr 28,2014
3 people found
this helpful
We have been dealing with Adam, Elaine and the team at Belvoir since August 2011. During that time we have found their support to be outstanding. Nothing is too much trouble and every request is carried out in a professional manner. We live in Cumbria, so it is a great comfort to know that our property is being well managed by local agents. Communication is also first class and all of the add on services and advice offered make it all so simple. When we have required property maintenance and rep...
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Was this helpful? Yes
Areas covered
  • L12
  • L13
  • L11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 0 101 1 0 0 0 0 3 0
Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
15 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah Frankland - upload your photo Hannah Frankland
4 reviews

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Alyx McKenna - upload your photo Alyx McKenna
14 reviews

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Jennifer Folan - upload your photo Jennifer Folan
14 reviews

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Janet OBrien - upload your photo Janet OBrien
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
48 reviews

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Michael Sergison - upload your photo Michael Sergison
50 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
12 reviews

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Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is £200 inc Vat. The administration fee for any additional applicant or a guarantor is £75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is £45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of £20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of £20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of £35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of £35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of £40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of £15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of £15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of £360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of £100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of £20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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