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    Steven Perry
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    Adam Rastall
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    Elaine Gordon
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    Catherine Murray
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    Hannah frankland
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    Alex Molyneux
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    Jennifer Banks
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    Michael Liverpool
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    Janet O'Bien
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    Heather McCarthy
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    Michael Sergison
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No description for branch.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
May 04,2016
Minithumbup
By: 'Andrew'
May 04,2016
3 people found
this helpful
Having been a tenant through the agency for nearly a year I don't have a bad word to say about them. From the first point of contact to the most recent the staff have been a pleasure to deal with and have always provided excellent service. On the few visits to the agency the team have always taken time not just to talk about the property but also shown the decency to get to know me, I really cant speak highly enough about them!!...
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Comment on agent fees
All fees have been proportionate and clearly laid out from the start.
Was this helpful? Yes
Apr 30,2016
Minithumbup
Heather McCarthy
By: 'Michael Sergison'
Apr 30,2016
3 people found
this helpful
both Heather McCarthy and Michael Sergison have been a pleasure to deal with. They are both professional and friendly and the service they provide is outstanding. They are a credit to Belvoir and I would recommend them to anyone who wants to rent and is unsure about the process. Nothing is too much trouble....
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Comment on agent fees
Good
Was this helpful? Yes
By: Heather
Apr 30, 2016
View all comments (1)
Thanks for the review Sharon. ...
Apr 29,2016
Minithumbup
Heather McCarthy
By: 'Mila'
Apr 29,2016
3 people found
this helpful
Heather McCarthy was very professional, helpful, friendly. Brilliant! Property i rent is great. all paperwork was done fast and professional.Thanks a lot....
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Comment on agent fees
Yes, the agent is excellent!
Was this helpful? Yes
Apr 26,2016
Minithumbup
Jennifer Folan
Michael Sergison
By: 'Maureen Little'
Apr 26,2016
3 people found
this helpful
I have used Belvoir for over 2 years to let and manage property. Have had excellent service. Special thanks to Jennifer and Michael....
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Comment on agent fees
On par with others locally
Was this helpful? Yes
Apr 25,2016
Minithumbup
By: 'Gareth'
Apr 25,2016
3 people found
this helpful
Belvoir took over the letting of my property at a time when I was in need of an effective, dedicated and reliable agent. They have been consistent in their approach and have given me the peace of mind that I need. I am kept up to date, consulted and any questions are answered before they can turn into concerns or issues. A thoroughly professional and exemplary service....
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Comment on agent fees
Good for the level of service given.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Heather McCarthy
Alex Molyneux
By: 'Jon'
Apr 24,2016
3 people found
this helpful
Brilliant letting agent, I found myself facing difficult times earlier on in the year. Very helpful and supportive staff,helped me get back on my feet. Really nice people....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Steve King'
Apr 20,2016
3 people found
this helpful
The staff at Belvoir have been managing my property for the last 8 years now. As a landlord I value how professionally they look after my property, ensuring that the property is kept in good condition, and that my tenant is happy. This results in the tenants remaining in the property for longer periods which is great news to me as a landlord. Adam and Michael are great at finding new tenants as and when they are needed and both Elaine and Heather are spot on with regard to the administration si...
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Comment on agent fees
Fees are very fair for a very good level of service.
Was this helpful? Yes
Apr 20,2016
Minithumbup
Heather McCarthy
Alex Molyneux
By: 'Ste&Fab'
Apr 20,2016
3 people found
this helpful
Great letting agent. Excellent, friendly and professional service! Always provided great assistance for any issues we might have had. Heather, Alex and Michael keep up with the good work! :-)...
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Was this helpful? Yes
Apr 18,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Tony w'
Apr 18,2016
3 people found
this helpful
Thank you for the excellent professional service that I have recieved each time I have let/re-let a property. I would 100% recommend this branch to any landlord wanting to let there property, quickly and with outstanding customer service from start to finish....
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Comment on agent fees
V good
Was this helpful? Yes
Apr 18,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Ivett'
Apr 18,2016
3 people found
this helpful
I would highly recommend Belvoir to anyone. All the staff are really kind and very helpful. Communication is very good. I have contacted them via email many times and They were respond in 24 hour. I'm just about to redecorate the house so I have contacted Heather to ask a the landlord permission for that she's been very helpful. She has spoken with the landlord and replied to my email very fast. In the past 10 years I've rented houses from few different property agencies and I have to say so f...
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Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Ola Sman'
Apr 15,2016
3 people found
this helpful
Thanks for the great and professional service in letting out this lovely property Heather and Michael, helpful team at Belvoir Liverpool. Much appreciated always....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
By: 'E. Marot'
Apr 15,2016
3 people found
this helpful
To cut a long story short as a foreign tenant my circumstances to rent in the UK were a bit more complicated than a resident. From the moment I've first contacted the agency all communications, reactivity and support have been of the highest professional standard with a personal and friendly attitude. Especially thanks to Heather McCarthy, our relocation to and settling-in process in Liverpool couldn't be easier. Thank you for your support!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
Michael Liverpool
By: 'Luiz Rabelo'
Apr 15,2016
3 people found
this helpful
I can confirm that I had an excellent and professional customer service when choosing Belvoir letting agents for renting my 2 bedroom flat. I first started organising my move in over the phone; they provided me all the essential information for renting my place. My family and I, moved from Portsmouth to Liverpool. Since the beginning, I can only say good things about Belvoir staff; Specially Heather and Michael; I would not hesitate to recommend Belvoir for any of my friends....
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Was this helpful? Yes
Apr 14,2016
Minithumbup
Michael Liverpool
Heather McCarthy
By: 'David&Mirka'
Apr 14,2016
3 people found
this helpful
Ten years in England, we never had been treated better then that. Professional, Pro Active, they make the job done. Dealing with Belvoir surprise me every time, they put value in what they doing, and the resort it is outstanding! Thanks Michael....
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Comment on agent fees
Great fees.
Was this helpful? Yes
Apr 14,2016
Minithumbup
Heather Mc carthy
Michael Sergison
By: 'Victoria Fergus'
Apr 14,2016
3 people found
this helpful
My experience from a tenants perspective from Belvoir lettings company has been nothing other than professional . Heather was my first point of call at Belvoir and she was very helpful & kept in touch with me all the way through the process . She was great at negotiating on my behalf to the landlord and always kept in touch with me via email & phone . Michael also helped me a lot with my tenency and again he was very punctual . 2 great members of staff that Belvoir west Derby is lucky to...
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Comment on agent fees
Fees where reasonable
Was this helpful? Yes
Apr 14,2016
Minithumbup
Heather McCarthy
By: 'Bethany Hawley'
Apr 14,2016
3 people found
this helpful
Can't thank Heather from Belvoir enough for the help with my move, i had 4 short weeks to find a new home and move in due to old landlord selling the property i was currently in. Heather helped make this possible for me and my little girl getting me in to the new house just 1 week after the other tenant had moved out whilst still making sure the property was up to perfect standards for my move date couldn't of asked for an easier transition for such a big thing in my life thank you !!...
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Was this helpful? Yes
Apr 14,2016
Minithumbdown
By: 'Marie'
Apr 14,2016
3 people found
this helpful
I have only been with belvoiur for 5 months but find them always helpful and staff pleasant. Any queries I have had has been answered quickly and accurately. I would recommend them to my friends and family....
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What agent could do to change your mind?
Average price I guess.
Attached Files
Comment on agent fees
Average price I guess.
Was this helpful? Yes
Mar 07,2016
Minithumbup
Jennifer Banks
By: 'Amanda Ruddock'
Mar 07,2016
3 people found
this helpful
I had an issue with another estate agent who I was renting a house off, I ended up going through the dispute process with the dps to try to get my money back. As Belvoir look after my own property, I decided to call them and see if I could get some advice about the best way forward. I spoke to Jennifer and she was so helpful, her advice was sound and she spoke me through the process highlighting what I needed to do and say and the evidence I needed to generate. At the end of the process, I got a...
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Comment on agent fees
Good, the level of service you receive, the support and the procedures they have in place maintain piece of mind and are worth paying for.
Was this helpful? Yes
Nov 07,2015
Minithumbup
Michael Sergison
Elaine Gordon
By: 'Abby'
Nov 07,2015
3 people found
this helpful
The staff at Belvoir understood that I was under a very short timescale for arranging somewhere to live before starting a new job. Michael showed us round a property that I fell in love with and we managed to arrange all the paperwork the same day and I collected the keys two days later. I can't thank all the staff enough for there help in getting everything completed so quickly which took the stress away completely. The staff were friendly, helpful and professional through out and I would recom...
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Was this helpful? Yes
Nov 06,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'TM'
Nov 06,2015
3 people found
this helpful
Very happy with the service from Belvoir. As first-time tenants we found the whole process very straightforward and were kept up to date with the progression of our application. The whole team are friendly and knowledgable, but we dealt mainly with Heather who was excellent. Michael was also great when he showed us round the property and when he helped with the keys on moving day....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Matthew'
Nov 05,2015
3 people found
this helpful
Me & my partner recently used Belvoir lettings in West Derby, Liverpool to move into a rented home. We found their service excellent with all of the staff friendly, very approachable & very helpful when it came to any questions we had. We would definitely use them again if we wanted another property & have already recommended to friends....
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Was this helpful? Yes
Nov 04,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Tracey Martin'
Nov 04,2015
3 people found
this helpful
Heather was outstanding in keeping me up to date with relevant details regarding my tenancy. She has a friendly yet professional approach and reassured me that everything ran as smoothly as possible. I am a primary school teacher so needed things to be sorted during half term which thanks to Heather happened. Michael was also very proactive in my excellent move to my new property. Well done to both...
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Was this helpful? Yes
Oct 30,2015
Minithumbup
Michael Liverpool
By: 'Masoud'
Oct 30,2015
3 people found
this helpful
The staffs were very helpful and nice. I like their punctuality. Definitely, they will be my agent if I decided to move out to another property....
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Was this helpful? Yes
Oct 30,2015
Minithumbup
By: 'ilonca alexandru'
Oct 30,2015
2 people found
this helpful
she was an angel with us . an lots of patience . from the start she help us to find a new home , even we didnt chose the house we want cuz the owner changed hes mid or something like that Heather helped us to find a new house witch by the way looks good ....
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Was this helpful? Yes
Oct 29,2015
Minithumbup
Michael Sergison
Hannah frankland
By: 'vishal'
Oct 29,2015
3 people found
this helpful
I had very good experience with the above mentioned agents. Michael was good in explaining all the legal aspects of the tenancy and Hannah was very good in helping me find the right apartment for me ....
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Was this helpful? Yes
Oct 29,2015
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Mrs Rasminder K S'
Oct 29,2015
3 people found
this helpful
We initially tried contacting a number of letting agents to manage our properties back in 2007, and Adam from Belvoir was the first and only person to call back. He was very friendly, professional and helpful, and we immediately knew that we were in safe hands. Since then, Belvoir have been managing 10 flats for us, and have been absolutely fantastic. They are always helpful, efficient and very easy to talk to / get hold of. Communication skills are excellent, and we have never had to worry ab...
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Was this helpful? Yes
Oct 29,2015
Minithumbup
Heather McCarthy
Michael Liverpool
By: 'Hannah Boyd'
Oct 29,2015
3 people found
this helpful
Agents where very helpful and friendly, felt very comfortable when coming into the shop, nothing seemed too much to ask. Felt comfortable with asking questions etc. Got a very quick response when emailing and asking questions etc. I would defiently recommend this agency to anyone looking for a new home. We are very glad we went with belvoir....
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Was this helpful? Yes
Oct 29,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Dean Boyd'
Oct 29,2015
3 people found
this helpful
Everything was really good, Heather & Michael were really helpful and friendly. Happy with the service that we received and would recommend to anyone....
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Was this helpful? Yes
Oct 23,2015
Minithumbup
Michael Liverpool
By: 'David'
Oct 23,2015
3 people found
this helpful
As new customer we are simply shock about the competence and the professionality recive from the Belvoi. Basicly there is no agenze fee, but the do ther job, realible people willing to help, that's what a customer looking for. We found it in belvoir. Highly reccomanded. Many thanks David...
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Was this helpful? Yes
Oct 20,2015
Minithumbup
Heather McCarthy
Michael Sergison
By: 'paula formby'
Oct 20,2015
3 people found
this helpful
The two agents i have mentioned above were extremely polite, professional and always pleasant. I have rented for the past 10 years and can honestly say that Belvoir as a company should be proud of how their staff deal with their customers. I have complete confidence that if i happen to have any problems or difficulties in the future that Heather and Michael will do their best to help me. they are both very customer focused and professional. At the time of looking for a property I didn't hav...
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Was this helpful? Yes
Areas covered
  • L12
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 91 2 0 0 0 0 3 0
Steven Perry - upload your photo Steven Perry
1 reviews

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Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
13 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah frankland - upload your photo Hannah frankland
4 reviews

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Alex Molyneux - upload your photo Alex Molyneux
13 reviews

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Jennifer Banks - upload your photo Jennifer Banks
7 reviews

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Michael Liverpool - upload your photo Michael Liverpool
11 reviews

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Janet O'Bien - upload your photo Janet O'Bien
2 reviews

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Heather McCarthy  - upload your photo Heather McCarthy
28 reviews

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Michael Sergison - upload your photo Michael Sergison
38 reviews

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Heather Mc carthy - upload your photo Heather Mc carthy
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
18 reviews

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Jennifer Folan - upload your photo Jennifer Folan
4 reviews

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Office manager - upload your photo Office manager
1 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
5 reviews

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

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