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Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for sale
Properties for rent
Aug 08,2016
Minithumbup
Heather McCarthy
By: 'Abbie Woodward'
Aug 08,2016
2 people found
this helpful
I have nothing but good words to say about Heather, she has supported us along the way into renting our first property. Along the way we had a few hitches but Heather used her professional ways to help us to make the correct decisions. I am confident to ask Heather any questions I need to know. I would highly recommend her and her colleagues to anyone who's thinking of renting....
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Comment on agent fees
Good
Was this helpful? Yes
By: Belvoir Liverpool
Aug 10, 2016
View all comments (1)
Hi Abbie, thank you for taking the time out to write this great review. Thanks Belvoir ...
Aug 02,2016
Minithumbup
Jennifer Folan
Heather McCarthy
By: 'George'
Aug 02,2016
2 people found
this helpful
Excellent and very professional service. The team always promptly inform me of any problems and quickly respond to my questions. They have always been accurate in their rental appraisals....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 22,2016
Minithumbup
Heather McCarthy
By: 'shaun'
Jul 22,2016
2 people found
this helpful
really great service from the off, nice clean lines of communication. no issues arouse but im sure if they did they would have been dealt with in the professional manner in which the whole service was conducted. would highly recommend the branch to anyone who asks...
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Heather McCarthy
By: 'Stevie B'
Jul 11,2016
2 people found
this helpful
Fantastic service from Heather and the team, couldn't do enough for us and every problem addressed promptly. I would recommend Belvoir and I'm sure the excellent service will continue...
read full review
Comment on agent fees
Pretty standard fees really, it's how they make their money. Could be a lot worse
Was this helpful? Yes
Jul 07,2016
Minithumbup
Michael Sergison
Alyx McKenna
By: 'Stephen k'
Jul 07,2016
3 people found
this helpful
Adam and his team at West Derby are great. They are professional, prompt and very friendly. They have managed 2 properties for me for a number of years and been able to manage the letting and maintenance to a high standard. All issues are resolved in a timely manner and not had a period of inlet while with them. Brilliant Jon!...
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Comment on agent fees
Fees are good
Was this helpful? Yes
Jul 06,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Sarah Ceri jones'
Jul 06,2016
2 people found
this helpful
Really helpful agents, who explained all aspects of tenancy in full .. No questions I asked were made to feel like silly questions Would recommend to other young new tenants...
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Was this helpful? Yes
Jul 04,2016
Minithumbup
Heather McCarthy
By: 'Shaun & Rachel'
Jul 04,2016
3 people found
this helpful
Very professional throughout and assisted us in finding a new home to move into. From the application process through to getting the keys everything ran smoothly. Would highly recommend the service to others....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Mr & Mrs c'
Jun 30,2016
3 people found
this helpful
Would like to say a big thank you to the west derby branch who went out of there way to help us get in a day earlier than planned. The staff are very professional and courteous at all times right through the process from viewing to moving. I would highly recommend this branch to any one looking to rent.....
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Comment on agent fees
Very good
Was this helpful? Yes
Jun 20,2016
Minithumbup
Heather McCarthy
By: 'Impressive online procedures'
Jun 20,2016
3 people found
this helpful
Very friendly and professional. Impressed with the quality of online material and procedures. Also impressed by the photo itinerary and depth of information....
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Comment on agent fees
Value for money.
Was this helpful? Yes
Jun 17,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Arceli'
Jun 17,2016
3 people found
this helpful
Heather & Michael from Belvoir are the A Team to beat. There service is indeed second to none. Thank you for all your help. Would highly recommend them....
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Comment on agent fees
It's worth it.
Was this helpful? Yes
Jun 13,2016
Minithumbup
Heather McCarthy
By: 'hayley'
Jun 13,2016
3 people found
this helpful
Excellent communication and efficient customer service. Smooth process from start to finish. Friendly and professional at all times. Thank you....
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Comment on agent fees
Good. In line with competetors.
Was this helpful? Yes
Jun 03,2016
Minithumbup
Heather McCarthy
By: 'Julie Jameson'
Jun 03,2016
3 people found
this helpful
Heather was lovely and helpfull very pleasant and helped me with a quick move in, would reccomend Heather to anyone who is letting or buying...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 03,2016
Minithumbup
Heather McCarthy
By: 'Alex and Danny'
Jun 03,2016
3 people found
this helpful
Belvoir have made my move so easy and stress free ! With working full time I was expecting it to be tricky but made so simple with online application forms etc. Heather was brilliant from viewing to the key handover she was so helpful! Even a courtesy email on day of move wishing us luck etc made it very personal. Fees could seem very expensive at first but they do include pretty much everything! All in all very pleasant move thanks to belvoir :)...
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Comment on agent fees
Initially they seem very high but worth it considering what they do for you , you don't have to do anything really. Makes moving a lot less stressful.
Was this helpful? Yes
Jun 01,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Julie nugent'
Jun 01,2016
3 people found
this helpful
From start to finish Michael and Heather have been fantastic . Explained everything , nothing has been too much trouble . Excellent service , support ....
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Comment on agent fees
Reasonable compared to others
Was this helpful? Yes
Jun 01,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Joe-Ann'
Jun 01,2016
3 people found
this helpful
Moving house is so stressful, but the team at Belvoir where so helpful and professional making my move as plain sailing as possible. Would highly recommend for all tenants & landlords. Thank you to Michael & Heather for all their help & support....
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Comment on agent fees
Good (reasonable)
Was this helpful? Yes
May 08,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'JW.'
May 08,2016
5 people found
this helpful
I have used Belvoir for over 10 years as they have always found me very good tenants. This time I dealt with Heather and Michael and their combined service and communication were excellent nothing was too much trouble, so thank you both again. Would not consider going to anyone else....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
By: 'Andrew'
May 04,2016
4 people found
this helpful
Having been a tenant through the agency for nearly a year I don't have a bad word to say about them. From the first point of contact to the most recent the staff have been a pleasure to deal with and have always provided excellent service. On the few visits to the agency the team have always taken time not just to talk about the property but also shown the decency to get to know me, I really cant speak highly enough about them!!...
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Comment on agent fees
All fees have been proportionate and clearly laid out from the start.
Was this helpful? Yes
Apr 30,2016
Minithumbup
Heather McCarthy
By: 'Michael Sergison'
Apr 30,2016
4 people found
this helpful
both Heather McCarthy and Michael Sergison have been a pleasure to deal with. They are both professional and friendly and the service they provide is outstanding. They are a credit to Belvoir and I would recommend them to anyone who wants to rent and is unsure about the process. Nothing is too much trouble....
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Comment on agent fees
Good
Was this helpful? Yes
By: Heather
Apr 30, 2016
View all comments (1)
Thanks for the review Sharon. ...
Apr 29,2016
Minithumbup
Heather McCarthy
By: 'Mila'
Apr 29,2016
4 people found
this helpful
Heather McCarthy was very professional, helpful, friendly. Brilliant! Property i rent is great. all paperwork was done fast and professional.Thanks a lot....
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Comment on agent fees
Yes, the agent is excellent!
Was this helpful? Yes
Apr 26,2016
Minithumbup
Jennifer Folan
Michael Sergison
By: 'Maureen Little'
Apr 26,2016
4 people found
this helpful
I have used Belvoir for over 2 years to let and manage property. Have had excellent service. Special thanks to Jennifer and Michael....
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Comment on agent fees
On par with others locally
Was this helpful? Yes
Apr 25,2016
Minithumbup
By: 'Gareth'
Apr 25,2016
4 people found
this helpful
Belvoir took over the letting of my property at a time when I was in need of an effective, dedicated and reliable agent. They have been consistent in their approach and have given me the peace of mind that I need. I am kept up to date, consulted and any questions are answered before they can turn into concerns or issues. A thoroughly professional and exemplary service....
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Comment on agent fees
Good for the level of service given.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Heather McCarthy
Alyx McKenna
By: 'Jon'
Apr 24,2016
4 people found
this helpful
Brilliant letting agent, I found myself facing difficult times earlier on in the year. Very helpful and supportive staff,helped me get back on my feet. Really nice people....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbup
Adam Rastall
Elaine Gordon
By: 'Steve King'
Apr 20,2016
4 people found
this helpful
The staff at Belvoir have been managing my property for the last 8 years now. As a landlord I value how professionally they look after my property, ensuring that the property is kept in good condition, and that my tenant is happy. This results in the tenants remaining in the property for longer periods which is great news to me as a landlord. Adam and Michael are great at finding new tenants as and when they are needed and both Elaine and Heather are spot on with regard to the administration si...
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Comment on agent fees
Fees are very fair for a very good level of service.
Was this helpful? Yes
Apr 20,2016
Minithumbup
Heather McCarthy
Alyx McKenna
By: 'Ste&Fab'
Apr 20,2016
4 people found
this helpful
Great letting agent. Excellent, friendly and professional service! Always provided great assistance for any issues we might have had. Heather, Alex and Michael keep up with the good work! :-)...
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Was this helpful? Yes
Apr 18,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Tony w'
Apr 18,2016
4 people found
this helpful
Thank you for the excellent professional service that I have recieved each time I have let/re-let a property. I would 100% recommend this branch to any landlord wanting to let there property, quickly and with outstanding customer service from start to finish....
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Comment on agent fees
V good
Was this helpful? Yes
Apr 18,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Ivett'
Apr 18,2016
4 people found
this helpful
I would highly recommend Belvoir to anyone. All the staff are really kind and very helpful. Communication is very good. I have contacted them via email many times and They were respond in 24 hour. I'm just about to redecorate the house so I have contacted Heather to ask a the landlord permission for that she's been very helpful. She has spoken with the landlord and replied to my email very fast. In the past 10 years I've rented houses from few different property agencies and I have to say so f...
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Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Ola Sman'
Apr 15,2016
4 people found
this helpful
Thanks for the great and professional service in letting out this lovely property Heather and Michael, helpful team at Belvoir Liverpool. Much appreciated always....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
By: 'E. Marot'
Apr 15,2016
4 people found
this helpful
To cut a long story short as a foreign tenant my circumstances to rent in the UK were a bit more complicated than a resident. From the moment I've first contacted the agency all communications, reactivity and support have been of the highest professional standard with a personal and friendly attitude. Especially thanks to Heather McCarthy, our relocation to and settling-in process in Liverpool couldn't be easier. Thank you for your support!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Apr 15,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Luiz Rabelo'
Apr 15,2016
4 people found
this helpful
I can confirm that I had an excellent and professional customer service when choosing Belvoir letting agents for renting my 2 bedroom flat. I first started organising my move in over the phone; they provided me all the essential information for renting my place. My family and I, moved from Portsmouth to Liverpool. Since the beginning, I can only say good things about Belvoir staff; Specially Heather and Michael; I would not hesitate to recommend Belvoir for any of my friends....
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Was this helpful? Yes
Apr 14,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'David&Mirka'
Apr 14,2016
4 people found
this helpful
Ten years in England, we never had been treated better then that. Professional, Pro Active, they make the job done. Dealing with Belvoir surprise me every time, they put value in what they doing, and the resort it is outstanding! Thanks Michael....
read full review
Comment on agent fees
Great fees.
Was this helpful? Yes
Areas covered
  • L12
  • L13
  • L11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 0 103 1 0 0 0 0 3 0
Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
14 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah Frankland - upload your photo Hannah Frankland
4 reviews

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Alyx McKenna - upload your photo Alyx McKenna
13 reviews

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Jennifer Folan - upload your photo Jennifer Folan
14 reviews

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Janet OBrien - upload your photo Janet OBrien
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
48 reviews

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Michael Sergison - upload your photo Michael Sergison
51 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
17 reviews

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Karl saw - upload your photo Karl saw
1 reviews

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Job vacancies

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Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is £200 inc Vat. The administration fee for any additional applicant or a guarantor is £75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is £45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of £20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of £20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of £35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of £35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of £40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of £15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of £15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of £360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of £100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of £20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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