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    Steven Perry
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    Catherine Murray
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    Hannah frankland
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    Alex Molyneux
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    Michael Liverpool
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    Heather McCarthy
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No description for branch.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Nov 15,2016
Minithumbup
Michael Liverpool
Alex Molyneux
By: 'Jnug'
Nov 15,2016
4 people found
this helpful
As a tenant for the past 6 months I can honestly say I have had so much help and support from all the staff at this branch . They are always pleasant and polite and any repairs are dealt with within an acceptable time frame . Nothing has ever been to much trouble for them ....
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Comment on agent fees
Acceptable no different from others
Was this helpful? Yes
Nov 11,2016
Minithumbup
Adam Rastall
Michael Sergison
By: 'Phil Chantry'
Nov 11,2016
3 people found
this helpful
Michael, Adam and the rest of the guys at Belvoir are simply fantastic. The first letting agent I found in Liverpool was hopeless, so I thought I'd seek out an alternative. Belvoir now manage both my properties in Liverpool, and although I live 250 miles away, it makes no difference. If you're looking for people with an honest approach to letting, quick replies to emails, sensible decision-making and handling tenant issues quickly and efficiently, then contact Belvoir now!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2016
Minithumbup
Michael Sergison
By: 'David M'
Nov 10,2016
2 people found
this helpful
I highly recommend Belvoir (West Derby branch) who have managed my property for the best part of ten years. Their staff are pleasant, diligent and will go the extra mile when a problem/query arises that requires some further investigation. Their communication is excellent and they constantly strive to improve, thus providing a great service to both the Landlord and Tenant. If a professional letting agent is what you require, then look no further!...
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Comment on agent fees
Recently asked Michael Sergison for information with regarding the valuation of my property. No problem. He spoke to his colleagues (another Belvoir Branch) and requested the information. Low and behold within a day I had an email with a desktop assessment. Now that is Excellent Service!
Was this helpful? Yes
Nov 09,2016
Minithumbup
Elaine Gordon
Hannah frankland
By: 'Alan'
Nov 09,2016
3 people found
this helpful
We have been with Belvoir around 18 months and have been very impressed with the service. If we have had any issues both Elaine and Alyx McKenna have been proactive in sorting things out and keeping us updated in regards to any progress....
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Comment on agent fees
This was the first time we have used an estate agent so at first thought they were expensive however with the ease of contact we have with them, the friendliness, the regular inspections and the pro-active response to any issues we do now understand why they are now in place.
Was this helpful? Yes
Nov 09,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Piotr B'
Nov 09,2016
3 people found
this helpful
Really good agents, quick feedback and easy contact. Whenever there is something needed it is being sorted immediately :) Saying that as a tenant of belvoir for almost a year...
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Comment on agent fees
Fees aren't high, payments done on good terms
Was this helpful? Yes
Nov 08,2016
Minithumbup
Adam Rastall
Michael Liverpool
By: 'Helen'
Nov 08,2016
3 people found
this helpful
I have let my property through belvoir for over 8 years now and am extremely happy with the service. The regular reports and house reviews I get are invaluable to a landlord who lives overseas...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
Michael Sergison
By: 'Penny'
Nov 03,2016
3 people found
this helpful
Never had any problems with belviour, Michael has been a great help and always deals with any problems or issues. House is always up to date with safety inspections which makes me feel safe in my home with a little one. Thank you Michael...
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Was this helpful? Yes
Oct 23,2016
Minithumbup
Michael Liverpool
Heather McCarthy
By: 'Abby'
Oct 23,2016
3 people found
this helpful
Lovely, friendly and professional staff, could not rate them high enough. Heather and Michael have been really helpful and made everything nice and easy!...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Steven'
Oct 07,2016
2 people found
this helpful
Very straight forward, friendly service. Letting through this estate agent has been easy and without any fuss. No complaints at all. I would recommend this estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
Heather McCarthy
By: 'Sarah Thompson'
Aug 26,2016
2 people found
this helpful
I would definitely recommend Heather at Belvoir - she helped us find our new home quickly and was so helpful with the paper work and admin side too. She was always on hand to answer questions we had and was accommodating to our slightly different circumstances :) thanks!...
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Was this helpful? Yes
Aug 25,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Lauren Barlow'
Aug 25,2016
2 people found
this helpful
Professional and friendly staff. Any problems are dealt with quickly and they have been very helpful. Heather was my point of call for the letting and she was on hand whenever i needed. I have spoke to Michael recently via email and i could not fault how everything has been handled. They are good at what they do and i would definitely recommend to tenants....
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Was this helpful? Yes
Aug 24,2016
Minithumbup
Heather McCarthy
By: 'Abi'
Aug 24,2016
1 people found
this helpful
Been moved in for a little over a week now and so far cannot fault Heather and the Belvoir team. Really helpful throughout the whole initiation process and on the move in day. Thank you very much for your help!...
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Was this helpful? Yes
Aug 12,2016
Minithumbup
Heather McCarthy
By: 'Ross and Navneet'
Aug 12,2016
2 people found
this helpful
Absolute five star agents! I won't give you a boring background story but just the main points of why they where so great! Excellent correspondence with regards to updates, move in dates, tenancy agreement forms and returning any missed calls. Couldn't have been happier to help with any queries or questions and they always gave an answer straight away. Completely transparent with all legalities and legislation which gives you complete confidence. They where personal in conversation and not ju...
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Comment on agent fees
Lower than any other reviewed
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'TJ'
Aug 11,2016
1 people found
this helpful
The service I received very BELVOIR LETTING was excellent. This is not exaggerating, all their staff without exception are great professional and add values to their service. Am contemplating of introducing some friends from LONDON to BELVOIR because of the satisfaction I received. PLEASE do not relent just keep it up....
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Comment on agent fees
Good Agents Fee with great added values in relation to services provided.
Was this helpful? Yes
Aug 08,2016
Minithumbup
Heather McCarthy
By: 'Abbie Woodward'
Aug 08,2016
1 people found
this helpful
I have nothing but good words to say about Heather, she has supported us along the way into renting our first property. Along the way we had a few hitches but Heather used her professional ways to help us to make the correct decisions. I am confident to ask Heather any questions I need to know. I would highly recommend her and her colleagues to anyone who's thinking of renting....
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Comment on agent fees
Good
Was this helpful? Yes
By: Belvoir Liverpool
Aug 10, 2016
View all comments (1)
Hi Abbie, thank you for taking the time out to write this great review. Thanks Belvoir ...
Aug 02,2016
Minithumbup
Jennifer Folan
Heather McCarthy
By: 'George'
Aug 02,2016
1 people found
this helpful
Excellent and very professional service. The team always promptly inform me of any problems and quickly respond to my questions. They have always been accurate in their rental appraisals....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 22,2016
Minithumbup
Heather McCarthy
By: 'shaun'
Jul 22,2016
1 people found
this helpful
really great service from the off, nice clean lines of communication. no issues arouse but im sure if they did they would have been dealt with in the professional manner in which the whole service was conducted. would highly recommend the branch to anyone who asks...
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Heather McCarthy
By: 'Stevie B'
Jul 11,2016
1 people found
this helpful
Fantastic service from Heather and the team, couldn't do enough for us and every problem addressed promptly. I would recommend Belvoir and I'm sure the excellent service will continue...
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Comment on agent fees
Pretty standard fees really, it's how they make their money. Could be a lot worse
Was this helpful? Yes
Jul 07,2016
Minithumbup
Michael Sergison
Alex Molyneux
By: 'Stephen k'
Jul 07,2016
2 people found
this helpful
Adam and his team at West Derby are great. They are professional, prompt and very friendly. They have managed 2 properties for me for a number of years and been able to manage the letting and maintenance to a high standard. All issues are resolved in a timely manner and not had a period of inlet while with them. Brilliant Jon!...
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Comment on agent fees
Fees are good
Was this helpful? Yes
Jul 06,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Sarah Ceri jones'
Jul 06,2016
1 people found
this helpful
Really helpful agents, who explained all aspects of tenancy in full .. No questions I asked were made to feel like silly questions Would recommend to other young new tenants...
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Was this helpful? Yes
Jul 04,2016
Minithumbup
Heather McCarthy
By: 'Shaun & Rachel'
Jul 04,2016
2 people found
this helpful
Very professional throughout and assisted us in finding a new home to move into. From the application process through to getting the keys everything ran smoothly. Would highly recommend the service to others....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Mr & Mrs c'
Jun 30,2016
2 people found
this helpful
Would like to say a big thank you to the west derby branch who went out of there way to help us get in a day earlier than planned. The staff are very professional and courteous at all times right through the process from viewing to moving. I would highly recommend this branch to any one looking to rent.....
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Comment on agent fees
Very good
Was this helpful? Yes
Jun 20,2016
Minithumbup
Heather McCarthy
By: 'Impressive online procedures'
Jun 20,2016
2 people found
this helpful
Very friendly and professional. Impressed with the quality of online material and procedures. Also impressed by the photo itinerary and depth of information....
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Comment on agent fees
Value for money.
Was this helpful? Yes
Jun 17,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Arceli'
Jun 17,2016
2 people found
this helpful
Heather & Michael from Belvoir are the A Team to beat. There service is indeed second to none. Thank you for all your help. Would highly recommend them....
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Comment on agent fees
It's worth it.
Was this helpful? Yes
Jun 13,2016
Minithumbup
Heather McCarthy
By: 'hayley'
Jun 13,2016
2 people found
this helpful
Excellent communication and efficient customer service. Smooth process from start to finish. Friendly and professional at all times. Thank you....
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Comment on agent fees
Good. In line with competetors.
Was this helpful? Yes
Jun 03,2016
Minithumbup
Heather McCarthy
By: 'Julie Jameson'
Jun 03,2016
2 people found
this helpful
Heather was lovely and helpfull very pleasant and helped me with a quick move in, would reccomend Heather to anyone who is letting or buying...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 03,2016
Minithumbup
Heather McCarthy
By: 'Alex and Danny'
Jun 03,2016
2 people found
this helpful
Belvoir have made my move so easy and stress free ! With working full time I was expecting it to be tricky but made so simple with online application forms etc. Heather was brilliant from viewing to the key handover she was so helpful! Even a courtesy email on day of move wishing us luck etc made it very personal. Fees could seem very expensive at first but they do include pretty much everything! All in all very pleasant move thanks to belvoir :)...
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Comment on agent fees
Initially they seem very high but worth it considering what they do for you , you don't have to do anything really. Makes moving a lot less stressful.
Was this helpful? Yes
Jun 01,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Julie nugent'
Jun 01,2016
2 people found
this helpful
From start to finish Michael and Heather have been fantastic . Explained everything , nothing has been too much trouble . Excellent service , support ....
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Comment on agent fees
Reasonable compared to others
Was this helpful? Yes
Jun 01,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Joe-Ann'
Jun 01,2016
2 people found
this helpful
Moving house is so stressful, but the team at Belvoir where so helpful and professional making my move as plain sailing as possible. Would highly recommend for all tenants & landlords. Thank you to Michael & Heather for all their help & support....
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Comment on agent fees
Good (reasonable)
Was this helpful? Yes
May 08,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'JW.'
May 08,2016
4 people found
this helpful
I have used Belvoir for over 10 years as they have always found me very good tenants. This time I dealt with Heather and Michael and their combined service and communication were excellent nothing was too much trouble, so thank you both again. Would not consider going to anyone else....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • L12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 91 2 0 0 0 0 3 0
Steven Perry - upload your photo Steven Perry
1 reviews

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Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
13 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah frankland - upload your photo Hannah frankland
4 reviews

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Alex Molyneux - upload your photo Alex Molyneux
13 reviews

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Jennifer Banks - upload your photo Jennifer Banks
7 reviews

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Michael Liverpool - upload your photo Michael Liverpool
11 reviews

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Janet O'Bien - upload your photo Janet O'Bien
2 reviews

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Heather McCarthy  - upload your photo Heather McCarthy
28 reviews

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Michael Sergison - upload your photo Michael Sergison
38 reviews

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Heather Mc carthy - upload your photo Heather Mc carthy
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
18 reviews

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Jennifer Folan - upload your photo Jennifer Folan
4 reviews

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Office manager - upload your photo Office manager
1 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
5 reviews

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Fees

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

Complaints Procedure

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Last updated at 1:30 PM 26/02/2016 by Jennifer Folan

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