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    Adam Rastall
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Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for sale
Properties for rent
Feb 15,2017
Minithumbup
Michael Sergison
By: 'Thomas'
Feb 15,2017
4 people found
this helpful
I highly recommend using belvoir very professional helpful only good things to say there are still very helpfull an caring once you move in to the property aswell Michael an all the staff are very helpfull caring and understanding Thanks...
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Comment on agent fees
No one likes paying money out but fee's wasn't too bad well worth it now that am moved in
Was this helpful? Yes
Feb 08,2017
Minithumbup
Michael Sergison
By: 'Pati'
Feb 08,2017
4 people found
this helpful
Very professional approach to the customer. It was a great pleasure to cooperate with such an aligned and friendly team of estate agents. Now we fully enjoy our new lovely apartment....
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Was this helpful? Yes
Jan 12,2017
Minithumbup
Heather McCarthy
By: 'les'
Jan 12,2017
5 people found
this helpful
i have been renting from belvoir for about 4 years and have never had a problem with any of the staff i left a flat to rent a house and the staff were so helpful i have only got positive things to say about the branch well done keep up the good work...
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Comment on agent fees
good
Was this helpful? Yes
Jan 04,2017
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Jo'
Jan 04,2017
7 people found
this helpful
Belvoir West Derby Staff have been very supportive and well organized agents who took me through the letting procedures in West Derby Liverpool area. They have taken care of the viewing, documentation and safety procedures providing and delivering professional, helpful and high quality service and support before, during, and after the let has been completed. they are prompt, kind, professional and customer centered and I have enjoyed being assisted by them....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 04,2017
Minithumbup
By: 'Margaret'
Jan 04,2017
6 people found
this helpful
Every staff member I have come into contact with have been friendly and professional. Repairs or issues have been dealt with swiftly. I wouldn't hesitate to recommend Belvoir....
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Was this helpful? Yes
Jan 03,2017
Minithumbup
Adam Rastall
Michael Sergison
By: 'Steve W .'
Jan 03,2017
4 people found
this helpful
Belvoir , West Derby have managed my property successfully for a couple of years . The one word that springs to mind is ' competence ' ; and these guys are real professionals that understand the letting industry . If you are thinking of investing in property then you can't go wrong purchasing a house or flat in the highly sought after and established West Derby area . The other half of the equation is Belvoir Lettings !!...
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Comment on agent fees
Very reasonable .
Was this helpful? Yes
Jan 03,2017
Minithumbup
Heather McCarthy
By: 'Kelly'
Jan 03,2017
4 people found
this helpful
I would just like to thank you for all your fun help and how quickly we were able to move into the property. Can't thank you enough....
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Was this helpful? Yes
Dec 29,2016
Minithumbup
Heather McCarthy
By: 'Rob doric'
Dec 29,2016
5 people found
this helpful
All the staff are brilliant and professional very helpful and the whole process of renting is made easy by the staff. As some one who has rented privately for 10yrs+ I can honestly say belvoir is the best agent to date hands down...
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Comment on agent fees
Good very fair for service
Was this helpful? Yes
Dec 20,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Maxine Dee'
Dec 20,2016
4 people found
this helpful
All the staff were amazing, friendly and accepting. The services provided were second to none and the process was made so easy by their help and advice. Everything was explained in detail and they made the whole process of relocating much less stressful by the friendly and helpful nature of the staff....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'marie'
Dec 14,2016
4 people found
this helpful
I have always found staff at belvoiur estate agents helpful and informative. Recently they helped me pospone a rent increase. Repairs were acted on as soon as reported. Very friendly staff....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'A big thank you.'
Nov 29,2016
3 people found
this helpful
An absolute amazing bunch of people,looked after me well after a difficult time I had earlier in the year,and they gave me a chance to get back on my feet,they are a credit to Belvoir. I've never come across an estate agent like them before and doubt I will again. I would definatly recommend them to people . Thanks Jonathan...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 23,2016
Minithumbup
Heather McCarthy
By: 'D. Pell'
Nov 23,2016
4 people found
this helpful
I have rented through a lot of agents over the years and Belvoir West Derby is the best by far. Heather is very professional and approachable, repairs are sorted out quickly and more importantly the office staff always answer the telephone. 23 /11/16...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
Michael Sergison
Jennifer Folan
By: 'J tibbs'
Nov 22,2016
5 people found
this helpful
I have been renting through Belvoir for nearly 5 years now and whenever there's been an issue it has been dealt with promptly and efficiently. All the staff are friendly and keen to help and support tennants...
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Comment on agent fees
The only fee I pay is the £20 for signing new contract each year which was introduced in 2016. I was shocked at first but I suppose this it is worth it
Was this helpful? Yes
Nov 21,2016
Minithumbup
Alyx McKenna
By: 'Staceym'
Nov 21,2016
4 people found
this helpful
I rent a property threw belvoir and have always found the staff at the west derby office friendly, helpful and efficient! Any issues that may arise with the property are always dealt with quickly. I would highly reccomend them to anybody! Great customer service and lovely staff!...
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Comment on agent fees
Na
Was this helpful? Yes
Nov 18,2016
Minithumbup
By: 'Paul Q'
Nov 18,2016
3 people found
this helpful
I've used Belvoir as my agents in Liverpool for some years now and find their service excellent. I am happy to recommend them to anyone looking for a conscientious agent for their properties....
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Comment on agent fees
I use their Fully Managed service and think that the fees are appropriate to the job done.
Was this helpful? Yes
Nov 18,2016
Minithumbup
Michael Sergison
Jennifer Folan
By: 'J T Liverpool'
Nov 18,2016
4 people found
this helpful
I use Belvoir at 54 Mill Lane L12 7JB as managing agent for our rental property in Liverpool A shop unit plus also a flat They have always been very helpful and professional in the task of finding us a new tenant and organising all necessary paperwork etc when required Would recommend Belvoir west derby to any one looking for a management company...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2016
Minithumbup
Michael Sergison
Alyx McKenna
By: 'Jnug'
Nov 15,2016
5 people found
this helpful
As a tenant for the past 6 months I can honestly say I have had so much help and support from all the staff at this branch . They are always pleasant and polite and any repairs are dealt with within an acceptable time frame . Nothing has ever been to much trouble for them ....
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Comment on agent fees
Acceptable no different from others
Was this helpful? Yes
Nov 11,2016
Minithumbup
Adam Rastall
Michael Sergison
By: 'Phil Chantry'
Nov 11,2016
4 people found
this helpful
Michael, Adam and the rest of the guys at Belvoir are simply fantastic. The first letting agent I found in Liverpool was hopeless, so I thought I'd seek out an alternative. Belvoir now manage both my properties in Liverpool, and although I live 250 miles away, it makes no difference. If you're looking for people with an honest approach to letting, quick replies to emails, sensible decision-making and handling tenant issues quickly and efficiently, then contact Belvoir now!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2016
Minithumbup
Michael Sergison
By: 'David M'
Nov 10,2016
3 people found
this helpful
I highly recommend Belvoir (West Derby branch) who have managed my property for the best part of ten years. Their staff are pleasant, diligent and will go the extra mile when a problem/query arises that requires some further investigation. Their communication is excellent and they constantly strive to improve, thus providing a great service to both the Landlord and Tenant. If a professional letting agent is what you require, then look no further!...
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Comment on agent fees
Recently asked Michael Sergison for information with regarding the valuation of my property. No problem. He spoke to his colleagues (another Belvoir Branch) and requested the information. Low and behold within a day I had an email with a desktop assessment. Now that is Excellent Service!
Was this helpful? Yes
Nov 09,2016
Minithumbup
Elaine Gordon
Hannah Frankland
By: 'Alan'
Nov 09,2016
4 people found
this helpful
We have been with Belvoir around 18 months and have been very impressed with the service. If we have had any issues both Elaine and Alyx McKenna have been proactive in sorting things out and keeping us updated in regards to any progress....
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Comment on agent fees
This was the first time we have used an estate agent so at first thought they were expensive however with the ease of contact we have with them, the friendliness, the regular inspections and the pro-active response to any issues we do now understand why they are now in place.
Was this helpful? Yes
Nov 09,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Piotr B'
Nov 09,2016
4 people found
this helpful
Really good agents, quick feedback and easy contact. Whenever there is something needed it is being sorted immediately :) Saying that as a tenant of belvoir for almost a year...
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Comment on agent fees
Fees aren't high, payments done on good terms
Was this helpful? Yes
Nov 08,2016
Minithumbup
Adam Rastall
Michael Sergison
By: 'Helen'
Nov 08,2016
4 people found
this helpful
I have let my property through belvoir for over 8 years now and am extremely happy with the service. The regular reports and house reviews I get are invaluable to a landlord who lives overseas...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
Michael Sergison
By: 'Penny'
Nov 03,2016
4 people found
this helpful
Never had any problems with belviour, Michael has been a great help and always deals with any problems or issues. House is always up to date with safety inspections which makes me feel safe in my home with a little one. Thank you Michael...
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Was this helpful? Yes
Oct 23,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Abby'
Oct 23,2016
4 people found
this helpful
Lovely, friendly and professional staff, could not rate them high enough. Heather and Michael have been really helpful and made everything nice and easy!...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Michael Sergison
Heather McCarthy
By: 'Steven'
Oct 07,2016
3 people found
this helpful
Very straight forward, friendly service. Letting through this estate agent has been easy and without any fuss. No complaints at all. I would recommend this estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbup
Heather McCarthy
By: 'Sarah Thompson'
Aug 26,2016
3 people found
this helpful
I would definitely recommend Heather at Belvoir - she helped us find our new home quickly and was so helpful with the paper work and admin side too. She was always on hand to answer questions we had and was accommodating to our slightly different circumstances :) thanks!...
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Was this helpful? Yes
Aug 25,2016
Minithumbup
Heather McCarthy
Michael Sergison
By: 'Lauren Barlow'
Aug 25,2016
3 people found
this helpful
Professional and friendly staff. Any problems are dealt with quickly and they have been very helpful. Heather was my point of call for the letting and she was on hand whenever i needed. I have spoke to Michael recently via email and i could not fault how everything has been handled. They are good at what they do and i would definitely recommend to tenants....
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Was this helpful? Yes
Aug 24,2016
Minithumbup
Heather McCarthy
By: 'Abi'
Aug 24,2016
2 people found
this helpful
Been moved in for a little over a week now and so far cannot fault Heather and the Belvoir team. Really helpful throughout the whole initiation process and on the move in day. Thank you very much for your help!...
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Was this helpful? Yes
Aug 12,2016
Minithumbup
Heather McCarthy
By: 'Ross and Navneet'
Aug 12,2016
3 people found
this helpful
Absolute five star agents! I won't give you a boring background story but just the main points of why they where so great! Excellent correspondence with regards to updates, move in dates, tenancy agreement forms and returning any missed calls. Couldn't have been happier to help with any queries or questions and they always gave an answer straight away. Completely transparent with all legalities and legislation which gives you complete confidence. They where personal in conversation and not ju...
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Comment on agent fees
Lower than any other reviewed
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'TJ'
Aug 11,2016
2 people found
this helpful
The service I received very BELVOIR LETTING was excellent. This is not exaggerating, all their staff without exception are great professional and add values to their service. Am contemplating of introducing some friends from LONDON to BELVOIR because of the satisfaction I received. PLEASE do not relent just keep it up....
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Comment on agent fees
Good Agents Fee with great added values in relation to services provided.
Was this helpful? Yes
Areas covered
  • L12
  • L13
  • L11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £68,000

Letting
  • Min: £0
  • Max: £68,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 0 103 1 0 0 0 0 3 0
Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
14 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah Frankland - upload your photo Hannah Frankland
4 reviews

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Alyx McKenna - upload your photo Alyx McKenna
13 reviews

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Jennifer Folan - upload your photo Jennifer Folan
14 reviews

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Janet OBrien - upload your photo Janet OBrien
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
48 reviews

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Michael Sergison - upload your photo Michael Sergison
51 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
17 reviews

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Karl saw - upload your photo Karl saw
1 reviews

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Job vacancies

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Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is £200 inc Vat. The administration fee for any additional applicant or a guarantor is £75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is £45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of £20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of £20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of £35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of £35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of £40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of £15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of £15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of £360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of £100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of £20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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