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    Adam Rastall
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    Elaine Gordon
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    Alyx McKenna
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    Jennifer Folan
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    Janet OBrien
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    Karl saw
Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for sale
Properties for rent
Dec 13,2017
Minithumbup
Karl saw
By: 'Fcott'
Dec 13,2017
0 people found
this helpful
Karlaya was extremely helpful, communicated regularly throughout the process, showed great common sense and went above and beyond to sort out the issues and with no fuss!...
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Comment on agent fees
Fees reasonable for level of service provided
Was this helpful? Yes
Dec 13,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Arryragbags'
Dec 13,2017
0 people found
this helpful
I found that karlaya was very professional and fully in control with my needs to find a tenant for my property....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Shaun Martin'
Dec 12,2017
1 people found
this helpful
Karlaya was very help full and kept us informed at all times about the move . I would recommend her and the Belvoir team in West Derby to anyone . Many thanks Shaun Martin...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2017
Minithumbup
Karlaya Semoff-Owolabi
Michael Sergison
By: 'The Martins'
Dec 12,2017
1 people found
this helpful
This is the first time I have rented so I wasn't too sure about the process. Staff at the West Derby branch were very helpful in guiding me through. Every phone call I made they always had the answers which was very reassuring. The whole process was extremely stress free thanks to the great team at West Derby....
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Comment on agent fees
Average
Was this helpful? Yes
Dec 12,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Leanne H'
Dec 12,2017
0 people found
this helpful
Excellent customer service provided including efficient viewings and move in meeting. Thanks very much for making the process run so smoothly!...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Donald Mc grae'
Nov 30,2017
2 people found
this helpful
BRILLIANT FROM START TO FINISH could not fault her efforts at all, she had every base covered and clearly explained- could not ask for more A VERY BIG THANK YOU to Karlaya...
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Comment on agent fees
Good and fair
Was this helpful? Yes
Nov 28,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Heather'
Nov 28,2017
2 people found
this helpful
Every staff member I've spoken to has been very helpful, professional and with a fantastic standard of customer service. Belvoir made my moving in experience very exciting and I would highly recommend them to anybody looking to move....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 23,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Sam'
Nov 23,2017
2 people found
this helpful
Karlya has been really helpful throughout the whole process from start to finish. Can't thank her enough for all her help. She is a credit to Belvoir...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 23,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Hayley'
Nov 23,2017
2 people found
this helpful
karla has been extremely helpful while we have been going through the process of renting a property. She has kept me up to date at each stage and has answered any queries, dealt with any problems efficiently....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'K. Hunt'
Nov 22,2017
2 people found
this helpful
Couldn't be more helpful from start to finish will recommend Karlaya to all of my friends and colleagues she has gone out of her way from the moment I met her . nothing has been a problem and she's made everything easy for me ..can't thank her enough ....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Andrew cropper'
Nov 16,2017
2 people found
this helpful
Karlaya has been very helpful throughout the process of renting a house and has made it as clear and simple as possible. Very happy with the service....
read full review
Was this helpful? Yes
Nov 06,2017
Minithumbup
Jennifer Folan
Michael Sergison
By: 'Shona'
Nov 06,2017
2 people found
this helpful
Happy with jen and Michael and what they have done for us moving in the house, they have done everything they can to get us in the house as quick as they can but also made sure everything was perfect before we moved in. Very polite and friendly and helpful would definitely recommended this branch to anyone....
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Comment on agent fees
The fees was not to expensive and we could pay this before we moved in the house which was helpful to us.
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Eric and Linda'
Nov 02,2017
2 people found
this helpful
Nothing, and I mean nothing is too much trouble to this amazing team. Linda and I have dealt with Belvoir for over five years, and during that time we have developed what I would like to think is a unique relationship, based on trust and respect. I cannot speak highly enough of Belvoir West Derby....
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Comment on agent fees
Worth every penny.
Was this helpful? Yes
By: Karen Elliot
Dec 03, 2017
View all comments (1)
This estate agents is not worth a penny happy to take your money but not happy to do the work attitudes on female member of staff total rip off from start to finish and the booklets they supply are a joke totally wrong ...
Nov 02,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Jsnhoughton'
Nov 02,2017
2 people found
this helpful
Excellent service, professionalism and friendliness from all staff from start to finish, along with speedy contact and response. Highly recommended....
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Comment on agent fees
Fairly reasonable fees compared to previous experiences.
Was this helpful? Yes
Nov 01,2017
Minithumbup
Elaine Gordon
Jennifer Folan
By: 'Lee H'
Nov 01,2017
2 people found
this helpful
The several members of Belvoir I dealt with were very helpful during my tenancy and in some cases went above and beyond to respond and resolve any queries. The company as a whole operates very well and the online service for Maintenance issues was a brilliant feature....
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Comment on agent fees
Fee's were reasonable, didnt have a problem with agreeing to them.
Was this helpful? Yes
Nov 01,2017
Minithumbup
Alyx McKenna
Elaine Gordon
By: 'Suzanne'
Nov 01,2017
2 people found
this helpful
A huge thank you to Alyx, Elaine and Michael, you're a fab team and I couldn't recommend you all enough. Extremely professional, knowledgeable and helpful. By far the best agents I've used....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 22,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Lucy Reveley'
Sep 22,2017
2 people found
this helpful
The agents were very quick to process our application and were very helpful when we encountered a few admin issues - all in all, we were ready to move in within two weeks, which was great for us :)...
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Was this helpful? Yes
Sep 19,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'John'
Sep 19,2017
2 people found
this helpful
This was my first time renting and I can honestly say it was a fast and pleasant process made easy by Karlaya and the team. Karlaya showed me around the property and delt with everything else while keeping me in the loop. I asked for a specific move in date and Karlaya made this happen. I am really pleased with the property and how I was delt with as a customer. I would highly recommend this estate agents....
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Comment on agent fees
Good (reasonable compared to every other agent in Liverpool)
Was this helpful? Yes
Sep 12,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'K. Wilson'
Sep 12,2017
3 people found
this helpful
Wow! We were Super impressed with Karlaya! We have dealt with estate agents for many years in London, Essex, Kent and Berkshire and I have not come across the efficiency, speed and manners like we experienced with Karlaya! She definitely made the whole process stress and hassle free, which made everything flow through nicely! Would definitely use again Nf have already recommended Karlaya and Belvoir to others! Thank you! X...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Michael Sergison
By: 'David'
Sep 06,2017
2 people found
this helpful
Would like to thank Michael for his speed and efficiency over the last few days for dealing with and resolving my tenancy issue....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Ashleigh R'
Aug 29,2017
3 people found
this helpful
Excellent service with this company. Have been a tenant with them for 3 years and any problems we've had have been resolved quickly and professionally....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Aug 26,2017
Minithumbup
Michael Sergison
By: 'George Nita'
Aug 26,2017
1 people found
this helpful
His customer service was amazing and i trully recomand him to everyone else , you going to get a top quality attention....
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Comment on agent fees
Simply ....amazing
Was this helpful? Yes
Aug 21,2017
Minithumbup
Janet OBrien
By: 'Ryan Malley'
Aug 21,2017
1 people found
this helpful
This service was really good. Janet was the agent I dealt with. She was responsive, helpful and friendly throughout which resulted in a convenient process as a result....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2017
Minithumbup
Karlaya Semoff-Owolabi
Michael Sergison
By: 'Michael denny'
Aug 11,2017
2 people found
this helpful
Really proffesional and were in constant contact with us and everything was sorted really quick. Thank you all very much...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
Karlaya Semoff-Owolabi
By: 'Rachael'
Aug 02,2017
2 people found
this helpful
Karlaya was absolutely amazing she has helped me an my husband so so much getting are new home. Karlaya is a asset to the company she was so professional felt like I have known Karlaya for a long time she has definitely made me feel so welcome an I felt so comfortable talking to her keep up the good work an thank you so so much for helping me out x x...
read full review
Comment on agent fees
The fees are good did not have a problem with fees at all.
Was this helpful? Yes
Jul 23,2017
Minithumbup
Alyx McKenna
Jennifer Folan
By: 'James'
Jul 23,2017
2 people found
this helpful
These 2 where amazing kept me up to date every few days. Couldn't of hoped for any more. Both went out of their way to help me. Both good looking too Γ°ΕΈΛœΕ“....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Michael Sergison
By: 'Colin Evans'
Jul 20,2017
2 people found
this helpful
Very helpful, knowledgeable, timeous, friendly, and well prepared. All queries were answered, and explained clearly. I am confident that any issues that may arise, will be dealt with thoroughly and efficiently....
read full review
Comment on agent fees
No problem with agents fees.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Michael Sergison
Jennifer Folan
By: 'Barry'
Jul 19,2017
2 people found
this helpful
Very efficient and professional service made my move happen so smoothly and simple for got my viewing and was moved in within a week thanks to Jennifer and Michael...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 06,2017
Minithumbup
Michael Sergison
By: 'Andy'
Jul 06,2017
2 people found
this helpful
Excellent, informative and efficient service. My move was conducted quickly and with no problems. Would recommend others to use this agent...
read full review
Comment on agent fees
Agents fees were good - less than others I have used
Was this helpful? Yes
Feb 24,2017
Minithumbup
Michael Sergison
By: 'Jodie'
Feb 24,2017
4 people found
this helpful
Excellent and fast customer service. Friendly and professional staff who go above and beyond to resolve any queries efficiently. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • L12
  • L13
  • L11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£68,000
  • Max: Β£68,000

Letting
  • Min: Β£0
  • Max: Β£68,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 104 1 0 0 0 0 3 0
Adam Rastall - upload your photo Adam Rastall
19 reviews

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Elaine Gordon - upload your photo Elaine Gordon
15 reviews

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Catherine Murray - upload your photo Catherine Murray
1 reviews

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Hannah Frankland - upload your photo Hannah Frankland
4 reviews

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Alyx McKenna - upload your photo Alyx McKenna
14 reviews

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Jennifer Folan - upload your photo Jennifer Folan
14 reviews

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Janet OBrien - upload your photo Janet OBrien
2 reviews

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Heather McCarthy - upload your photo Heather McCarthy
48 reviews

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Michael Sergison - upload your photo Michael Sergison
51 reviews

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Karlaya Semoff-Owolabi - upload your photo Karlaya Semoff-Owolabi
16 reviews

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Karl saw - upload your photo Karl saw
1 reviews

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Job vacancies

Please see a list of jobs available

Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is Β£200 inc Vat. The administration fee for any additional applicant or a guarantor is Β£75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is Β£45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of Β£20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. Β£5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. Β£5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of Β£20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of Β£35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of Β£35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of Β£40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of Β£15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of Β£15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of Β£360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of Β£100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of Β£20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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