Belvoir! Liverpool have a team of highly experienced individuals who have worked in the local market for many years. We know YOUR market inside out. We are a proactive agency who listen carefully to client needs and we endeavour to tailor make a service that's right for you. Members of the Ombudsman, we pride ourselves on providing a professional, personal service. We are a forward thinking company who combine the old, tried and tested marketing campaigns alongside new innovative ideas making t Read full description...he most of modern technology including facebook, twitter.
Belvoir

54 Mill Lane West Derby, Liverpool
Merseyside
L12 7JB

0151 256 0880
Website not available

Properties for Sale
Properties to Rent

“Very happy...”

Nov 19,2018
Minithumbup
By: 'Bowhay'
Nov 19,2018
0 people found
this helpful
We had a very pleasant experience with getting a property to rent from Belvoir. Stacey was fantastic, and always at the end of a phone if we needed anything. I really felt like she was on our side throughout....
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Comment on agent fees
Agent fees are never great, especially because they’re never explained. But not higher than expected, and the same as other agents.
Was this helpful? Yes

“Very efficient, friendly and helpful. Willing to do the little extra that made renting easier....”

Nov 09,2018
Minithumbup
By: 'Dave'
Nov 09,2018
0 people found
this helpful
I was very happy wioth all aspects of the rental experience. Stacey interrupted her lunch break to show me the property that I ended up renting....
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Comment on agent fees
As expected
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“Fantastic Service...”

Oct 04,2018
Minithumbup
By: 'Carolyne'
Oct 04,2018
0 people found
this helpful
Thank you to Stacey & Rebecca for all your help in finding a suitable tenant for our property. You were extremely helpful throughout this process....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent staff, good service...”

Oct 03,2018
Minithumbup
By: 'Helen'
Oct 03,2018
0 people found
this helpful
Employed them to find a tenant and manage our property. Have found them to be very proactive and easy to approach. All gone well and any issues dealt with very quickly....
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Comment on agent fees
Fees are similar to other standard of agent but they are very proactive and reply quickly to queries
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“First time buyers experience...”

Oct 02,2018
Minithumbup
By: 'Keelie'
Oct 02,2018
0 people found
this helpful
We can not thank Jan enough for all her help and support throughout our whole process. We are first time buyers and did not know what to expect. Jan guided us through everything and kept us up to date during the whole process. We would ...
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Comment on agent fees
N/A
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“Was really happy with Rebecca she explained everythink I needed to know...”

Sep 28,2018
Minithumbup
By: 'Megan'
Sep 28,2018
0 people found
this helpful
I'm very greatful for Rebecca helping me out she dealt with all my questions and helped me out as best she could always on the other end of the phone if I had any propblems...
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Comment on agent fees
I didn’t appreciate the fees at all but who does
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“Exceptional Customer Service...”

Sep 28,2018
Minithumbup
By: 'Laura Ramejkis'
Sep 28,2018
0 people found
this helpful
A massive thank you to Stacey who has been so helpful on both occasions that she has dealt with us. Due to personal circumstances we were unable to follow through our first application with a different property. Due to the high standard of customer service ...
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Comment on agent fees
Good
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“Excellent service from start to finish...”

Sep 27,2018
Minithumbup
By: 'Very satisfied customer'
Sep 27,2018
0 people found
this helpful
Janet gave us nothing but professional service from the initial conversation to the final email (she even kept in touch whilst she was on her holidays). Her knowledge of the area enabled her to advise on the price at which to market our property. She ...
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Comment on agent fees
Fair.
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“A great experience...”

Sep 26,2018
Minithumbup
By: 'Jennifer Bayley'
Sep 26,2018
0 people found
this helpful
Jan is a very friendly and experienced sales person. She and the team helped us with every aspect or our sale/purchase, we would highly recommend and would use this agent again....
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Comment on agent fees
Very good
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“Sale...”

Sep 26,2018
Minithumbup
By: 'Derek C'
Sep 26,2018
0 people found
this helpful
From the outset we received nothing but 100% professionalism from Janet. She has advised us well and clearly new the local property market. Her professionalism and competent manner meant that we were re-assured every step of the way which took the stress levels right down. I ...
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Comment on agent fees
We did shop around and the fee's were very competitive, happy with the fee.
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“Amazing customer service...”

Sep 05,2018
Minithumbup
By: 'Kim O C'
Sep 05,2018
0 people found
this helpful
Would highly recommend belvoir for property rentals... Stacey made the experience stress free and her knowledge and professionalism was fantastic... she was consistent with regards to call backs and return emails etc, all aspects of the process went smoothly and without hassle... really happy with ...
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Comment on agent fees
Roughly the same as all letting agents...
Was this helpful? Yes

“Excellent customer service :)...”

Sep 01,2018
Minithumbup
By: 'Andy Williams'
Sep 01,2018
0 people found
this helpful
Big big thank you to Stacey for helping my move run so smoothly.. Brilliant and excellent customer service and highly professional... All the staff at Belvoir were so friendly 5 star service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Dave Graves
Oct 24, 2018
View all comments (1)
I would definitely recommend Belvoir at West Derby. Stacy and Rebecca were very efficient and helpful in sorting out my flat tenancy. Thanks. ...

“Keith Lyons - Awesome Support...”

Aug 27,2018
Minithumbup
By: 'Jon Anthony'
Aug 27,2018
0 people found
this helpful
I had a problem with my boiler. Keith Lyons from Belvoir Lettings went over and above what I have ever experienced from tenant maintenance support in the way of getting things fixed quickly and hassle-free. He was extremely professional and kept me in the loop ...
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“first class...”

Aug 26,2018
Minithumbup
By: 'Damien'
Aug 26,2018
0 people found
this helpful
I was dealing with Stacey Brent and was great to deal with she had emailed me one morning at 9.05 after seeing the property that morning .Stacey goes that extra mile to get things done fast she understands that each day costs the landlord money if ...
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Comment on agent fees
they are good but service means alot to me
Was this helpful? Yes

“Outstanding Customer Service...”

Aug 17,2018
Minithumbup
By: 'Faye Vaughan'
Aug 17,2018
0 people found
this helpful
Outstanding service received from our agent Stacey Brent!! Stacey has been an absolute pleasure to deal with and has really gone above and beyond to help us with a recent vacant property. Since taking our property over Stacey has took full responsibility and has been ...
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“Brilliant service!!...”

Aug 15,2018
Minithumbup
By: 'Kim Edwards'
Aug 15,2018
0 people found
this helpful
Friendly and welcoming. Would highly recommend Belvoir estate agents. Stacy Brent exceeded herself with how helpful and attentive she was....
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“Brilliant service!!...”

Aug 15,2018
Minithumbup
By: 'Kim Edwards'
Aug 15,2018
0 people found
this helpful
Friendly and welcoming. Would highly recommend Belvoir estate agents. Stacy Brent exceeded herself with how helpful and attentive she was....
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“Belvoir go the extra mile !!...”

Aug 06,2018
Minithumbup
By: 'Dom-Claud Prop'
Aug 06,2018
1 people found
this helpful
Thank you, Stacey, Jennifer and all the team at Belvoir. Above and beyond service, found us just the right tenants for our properties. Very helpful, professional and always with a smile. Willing to help with all aspects of renting property, giving good advice and guidance ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Quick...”

Jul 05,2018
Minithumbup
By: 'Soph'
Jul 05,2018
0 people found
this helpful
I was really pleased with the constant help I received from both Stacey and Rebecca, I felt like I was running out of time to move out before my baby was due and they done nothing but keep me updated through the whole process and ...
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Comment on agent fees
The agent fees aren’t ideal with the amount you need to pay upfront when going private, however it did make my move much easier as everything was dealt with.
Was this helpful? Yes

“Fabulous service...”

Jul 05,2018
Minithumbup
By: 'Marie'
Jul 05,2018
0 people found
this helpful
Always so professional and went that extra mile to always help with my concerns. Would highly recommend this company! Thank you to all the staff for my fabulous service! I am defo a customer for life!...
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Comment on agent fees
Good
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“Excellent...”

Jun 26,2018
Minithumbup
By: 'Samantha'
Jun 26,2018
0 people found
this helpful
Very helpful, friendly and professional staff who are willing to assist with any matters. Very smooth and pleasant service and would highly recommend....
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Comment on agent fees
Good.
Was this helpful? Yes

“A great Company...”

Jun 19,2018
Minithumbup
By: 'kenmac2u'
Jun 19,2018
0 people found
this helpful
My first experience of Belvoir was as a tenant while working away from home in Liverpool. I was impressed by their ethos and dedication both to the Tenant and Property Owners. Having eventually bought a property in Liverpool and staying there for a number of ...
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Comment on agent fees
You get nothing for nothing in this world - fees fair
Was this helpful? Yes

“Amazing customer service...”

Jun 18,2018
Minithumbup
By: 'Miss D Maloney'
Jun 18,2018
0 people found
this helpful
Stacey was a fabulous help to both me and my partner on getting us moved into our new property Fast and efficiently!. She couldn't off done enough to help meet all our needs. Such a polite and genuine person. Amazing customer service! Overall amazing ...
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“To listen to the customer!! Possibly get back to them over a highlighted issue....”

Jun 14,2018
Minithumbdown
By: 'Fast & Furious'
Jun 14,2018
0 people found
this helpful
Hey, over all everything has been ok. Issues are having crap builders carry out work. Having had work completed by some cowboy. A bathroom refit was supposed to be a 3 day job. Started in June and finished in September. An on top of that a ...
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Comment on agent fees
Over priced
Was this helpful? Yes
By: Jennifer Folan
Jun 18, 2018
View all comments (1)
Thank you for your feedback, it is always appreciated. Contractors instructed by Belvoir are not employed by us, but do complete works on our landlords behalf. We are sorry that you feel that you didn't have the best experience with this particular contractor and can assure you we have taken the necessary steps to ensure that this situation does not happen again. Please do not hesitate to contact us should you wish to discuss this further, and thank you once again for taking the time to l ...

“Very helpful and pleasant...”

Jun 12,2018
Minithumbup
By: 'Sam'
Jun 12,2018
0 people found
this helpful
Was really pleased wit Stacey, she was very helpful and pleasant , thanks very much for all your help I am pleased wit flat ....
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“Reliable Agent...”

Jun 12,2018
Minithumbup
By: 'Sue P'
Jun 12,2018
0 people found
this helpful
I have been a client of Belvoir for probably 20+ years. They have always been competent and trustworthy. I have found that Belvoir act in my best interests in the increasingly difficult business of property rental in the Liverpool area. As an overseas client this is ...
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Comment on agent fees
acceptable
Was this helpful? Yes

“Excellent...”

May 31,2018
Minithumbup
By: 'Gary & Ashton'
May 31,2018
0 people found
this helpful
Excellent help, very professional, the process was really quick and easy, allways go out of there way to help you....
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Comment on agent fees
Good
Was this helpful? Yes

“Highly recommend...”

May 23,2018
Minithumbup
By: 'Cliff'
May 23,2018
0 people found
this helpful
Great service and couldn't do enough for us. Stacey was friendly and professional and helped us all along the way from first call and after we'd moved in. Would highly recommend...
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“Great job!...”

May 15,2018
Minithumbup
By: 'Eileen'
May 15,2018
0 people found
this helpful
All the team at Belvoir West Derby do a fantastic job. Adam Rastall, Jennifer Folan, Elaine Gordon, Michael Sergison, Alyx McKenna... Sorry if I've missed anyone out but you're all doing a great job! Nothing is ever too much trouble. Queries and concerns ...
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Comment on agent fees
Good price for great service
Was this helpful? Yes

“Oustanding Service...”

May 08,2018
Minithumbup
By: 'Sam Tinsley'
May 08,2018
0 people found
this helpful
Stacey and Rebbeca who are part of the lettings team are absolutely excellent. They both handled the viewing right down to handing over the keys. There customer service is impeccable and even after having the keys they are always availible to liase with you when ...
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Comment on agent fees
Fees where very competetive
Was this helpful? Yes
Areas covered
  • L12
  • L13
  • L11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,000
  • Max: £170,000

Letting
  • Min: £0
  • Max: £68,000

ARLA NALS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
55 0 126 3 2 0 2 0 3 0

Fees

Administration Fees (Payable before Moving In to a Property)

1. The administration fee is £200 inc Vat. The administration fee for any additional applicant or a guarantor is £75.00 inc VAT.

Part or all may be non-refundable.
2. Please note that the referencing procedure will not begin until the administration fee is paid in full.
3. The move out fee is £45.00 inc Vat. This will be deducted from your deposit. (deducted once the tenant has vacated)
4. Our VAT Registration number is 864 9413 91. VAT will be calculated at 20%

Arrears and Penalty Charges (Chargeable once Moved In to a Property)

1. Should rent be late, an arrears letter will be sent to you. Arrears letters carry a penalty charge of £20.00 inc VAT per letter and the charge
must be cleared immediately upon receipt of a letter. If the charge is unpaid by the end of the tenancy, it will be deducted from your deposit.
2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, overdue rental payments will be subject
to interest at the rate of 6% per annum calculated from the date the payment was due up until the date payment is received.

2. £5.00 per day will be charged for the 1st seven days that the rent is overdue. After the 1st seven days, a charge of 4% higher than Barclays minimum lending rate willbe charged for each subsequent day the rent remains unpaid.

Renewals and Fees (Chargeable once Moved In to a Property)

1. Should you extend your tenancy on a fixed terms or periodic basis, then a renewal fee of £20.00 inc Vat.
2. All tenancies maybe subject to an annual rental increase

Other Fees (Chargeable once Moved In to a Property)

1. A fee of £35.00 inc VAT will be charged for any re-scheduled inspection appointments, due to us being unable to gain access as arranged or due to a second
appointment to inspect recommended improvements to bring the property to a satisfactory standard have been acted upon. This becomes
due when Belvoir attend the property.
2. A fee of £35.00 inc VAT will be charged for any call out to the property made by Belvoir upon your specific request. This becomes due when
Belvoir attend the property. This fee will not apply if the call out is specifically related to a genuine maintenance/repair issue.
3. A fee of £40.00 inc VAT will be charged for any re-scheduled contractors appointments, due to them being unable to gain access as arranged. This becomes due when you receive an invoice.
4. All rental payments made with cash will incur an adminstration fee of £15.00 inc VAT.
5. All rental payments made with a debit card will incur an adminstration fee of £15.00 inc Vat. Payments made with a credit card will incur an
additional 2.5% plus vat charge. This totals 3% of the total amount paid on the card.
6. A fee of £360 inc VAT will become payable should wish to terminate your tenancy agreement and vacate the property early (subject to permission from your
Landlord/Belvoir). This will cover the extra administration and costs incurred by Belvoir. You must be aware you will be liable to pay monthly
rent until your agreement is superseded with a new tenancy.
7. Please be aware it will be in breach of your tenancy and a chargeable item against your deposit of £100 per meter if you allow a utility provider to install a
pre-payment meter of any kind whilst you are a Tenant.

8. A fee of £20.00 inc Vat will be charged for providing a landlord reference.
Last updated at 01/11/2017, 1:16 PM by Michael Sergison

Complaints Procedure

No procedure set.
Last updated at 1:16 PM 01/11/2017 by Michael Sergison

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