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    Laura Allerton
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    Kerry Smith
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Belvoir

120 Commercial Road Swindon
Wiltshire
SN1 5PL

01793542060

Mar 07,2016
Minithumbdown
By:
Mar 07,2016
1 people found
this helpful
Since when I moved to the hosue , I have been complaining about the maintenance issues. I have dropped several emails to the letting agent and called many times, but no action has been taken to resolve my issues. Its been aprrox. one and half month. Really disappointed with their service....
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What agent could do to change your mind?
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.
Comment on agent fees
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.
Was this helpful? Yes
Nov 14,2013
Minithumbdown
By:
Nov 14,2013
2 people found
this helpful
Tenant for 3 years now never answer the phone and return calls, when they finally do they are rude and talk to you like you are the problem and not there run down broken property\'s. say away from this branch I have never known an agent like them....
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What agent could do to change your mind?
Get work done on time, Not use the rouge tradesman they send to do the work round the property\'s. also have some phone manners. and they never check there wear and tear of a property.
Was this helpful? Yes
By: Manager
Nov 15, 2013
View all comments (1)
Belvoir Lettings Swindon is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Lettings Swindon is passionate about customer service and is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Kerry Smith 120 Commercial Road, Swindon, SN1 5PL and we will endeavour ....
Aug 12,2013
Minithumbdown
By:
Aug 12,2013
2 people found
this helpful
Terrible letting agents, I rent a property from the useless people poor customer service had problems from day1 and 1year 2months later still has no been fixed as well as many others, have to pester them to get anything fixed, never relieve phone calls back when promised overall completely poor service I would not advise anybody to go with this company...
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What agent could do to change your mind?
Improve customer service and overall service
Was this helpful? Yes
Dec 21,2012
Minithumbdown
By:
Dec 21,2012
3 people found
this helpful
I am a land lord who used Belvoir in Swindon, over the 18 months they provided a fully managed service on my property they failed in every way. Entry and exit inspections not carried out properly, tennants either leaving their stuff behind or damaging the property and Belvoir would then give the deposit back without deductions. When ever I asked for maintenance to be completed they failed, or when done was done badley, they never returned calls and never updated me on the property or what was ...
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Was this helpful? Yes
Jun 11,2012
Minithumbdown
By:
Jun 11,2012
12 people found
this helpful
I am a Landlord and as such I hope this review helps people to make an informed decision. Belvoir in Swindon are horrible to deal with. We have been living overseas in Australia for five years and went with belvoir because they told us they were overseas lettings specialists. In the beginning they were very good and contact was often and informative. As you can appreciate owning a home from so far a way can be a challenge and information is key. We were flooded in 2007 and it was all handled p...
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What agent could do to change your mind?
Keep in contact more. Attention to detail . Customers are your business. Respect them!
Was this helpful? Yes
May 06,2012
Minithumbdown
By:
May 06,2012
10 people found
this helpful
As a landlord they were appauling, service was awful. Promised good tenants, should hope so for £500 quid arrangement fee! I thought in the long term it would pay off, but it did not. They ruined the house. I worked hard to create a very nice living environment for people, only to have to do it all again. I would at least expect a full apology from Belvoir for supplying awful tenants. Sickened by the useless disorganised people that work in that office. (one of the young ladies worki...
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Was this helpful? Yes
May 02,2011
Minithumbdown
By:
May 02,2011
1 people found
this helpful
Its all been said by others....
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Was this helpful? Yes
Apr 11,2011
Minithumbdown
By:
Apr 11,2011
2 people found
this helpful
Belvoir in Swindon are a complete joke. Currently, we have had no hot water for over a week and this is the 3rd time it's happened in 6 months. Any time something goes wrong at the flat it takes at least 3 calls for them to do anything about it. Lights in the bathroom were broken due to faulty wiring and didn't get repaired for 3 months!...
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Was this helpful? Yes
Mar 04,2011
Minithumbdown
By:
Mar 04,2011
1 people found
this helpful
Due to my landlord defaulting on her mortgage I have had an eviction notice giving me until the 14th March to vacate. I have an appointment with Swindon County Court on the 9th March where I hope that the judge will grant me an extra month in the property. However, I was advised by the CAB and the mortgage lenders solicitors that I needn't have gone to court as the mortgage company would nearly always grant a 2 month "grace" period in order for me to find alternative accommodation. I t...
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Was this helpful? Yes
By: paul
Mar 07, 2011
View all comments (2)
Hi redned. It does seems that way! What annoys me, is that they do a fairly extensive tenant search but obviously not a landlord one. I viewed a let through another agent and was told that the one "golden rule" in all lettings is that the letting agent must have a "letter of authority" from the landlords mortgage lender. In this case, I have lost any chance of an extension to the eviction date because of this. I will speak to the judge on Wednesday to see where I stand. I still have not found an....
Oct 19,2010
Minithumbdown
By:
Oct 19,2010
1 people found
this helpful
I was new in this country and it was my ill-fate that I landed up with these terrible people. After we made the final payments we were asked for a weeks time for house redecoration. But when we moved in after 7 days the house was in the same condition. A part of the ceiling in the kitchen was coming down. When we pointed out to them they said it will be fine. We took a furnished apartment for a high rent of 590 pcm. But all the furniture was worn out and none was in usable condition. After abo...
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Was this helpful? Yes
By: katpoo
Oct 25, 2010
View all comments (1)
You can go to the council that have a department for dealing with private landlords ans making them do repairs. Or go to the shelter website they have a template letter which you can write to the landlord saying that if they do not do the work in fourteen days you will do the work yourself and take the money out of the rent. I have done this with kettering after living with a leak for months and guess what the repairs were cariied out in just over a week. Good luck ....
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Laura Allerton - upload your photo Laura Allerton
1 reviews

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Kerry Smith - upload your photo Kerry Smith
1 reviews

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